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ORCIDBusiness Process Management Journal, Volume 9
Volume 9, Number 1, 2003
- S. Subba Rao, Glenn Metts, Carlo A. Mora Monge
:
Electronic commerce development in small and medium sized enterprises: A stage model and its implications. 11-32 - Samson Tam, Wing Bun Lee, Walter W. C. Chung, Elizabeth L. Y. Nam:
Design of a re-configurable workflow system for rapid product development. 33-45 - Wing Bun Lee, Chi Fai Cheung, Henry C. W. Lau, King Lun Choy:
Development of a Web-based enterprise collaborative platform for networked enterprises. 46-59 - Samuel H. T. San, Walter W. C. Chung:
A model for assessing ideas for new venture products. 60-68 - John McLaughlin, Jaideep Motwani, Manu S. Madan, A. Gunasekaran:
Using information technology to improve downstream supply chain operations: a case study. 69-80 - Martin L. Jackson, Andy Sloane:
Modelling information and communication technology in business: A case study in electronic data interchange (EDI). 81-113
Volume 9, Number 2, 2003
- Ambika Zutshi, Amrik S. Sohal:
Stakeholder involvement in the EMS adoption process. 133-148 - Stefano Biazzo, Giovanni Bernardi:
Process management practices and quality systems standards: Risks and opportunities of the new ISO 9001 certification. 149-169 - Jin-hai Li, Alistair R. Anderson, Richard T. Harrison:
The evolution of agile manufacturing. 170-189 - Figen Cakar, Umit S. Bititci, Jillian MacBryde:
A business process approach to human resource management. 190-207 - José Luis Caro, Antonio Guevara, Andrés Aguayo:
Workflow: a solution for cooperative information system development. 208-220 - Kostas S. Metaxiotis, John E. Psarras, Kostas A. Ergazakis:
Production scheduling in ERP systems: An AI-based approach to face the gap. 221-247
Volume 9, Number 3, 2003
- Stefan Smolnik, Ingo Erdmann:
Visual navigation of distributed knowledge structures in groupware-based organizational memories. 261-280 - Intae Kang, Yong-Tae Park, Yeongho Kim:
A framework for designing a workflow-based knowledge map. 281-294 - Nilmini Wickramasinghe:
Do we practise what we preach?: Are knowledge management systems in practice truly reflective of knowledge management systems in theory? 295-316 - Hyun-soo Lee, Yung-Ho Suh:
Knowledge conversion with information technology of Korean companies. 317-336 - Stephen W. Smoliar:
Interaction management: The next (and necessary) step beyond knowledge management. 337-353 - Dimitris Apostolou, Gregoris Mentzas:
Experiences from knowledge management implementations in companies of the software sector. 354-381 - Joseph R. Muscatello:
The potential use of knowledge management for training: A review and directions for future research. 382-394
Volume 9, Number 4, 2003
- Andrew Greasley:
Using business-process simulation within a business-process reengineering approach. 408-420 - Cam McLarney:
A driving force: an analysis of strategic planning in the Canadian automotive industry. 421-439 - Mohsen Attaran:
Information technology and business-process redesign. 440-458 - Mahmoud M. Watad, Peter C. Will:
Telecommuting and organizational change: a middle-managers' perspective. 459-472 - Jiju Antony, Tolga Taner:
A conceptual framework for the effective implementation of statistical process control. 473-489 - Badr U. Haque, Kulwant Singh Pawar:
Organisational analysis: A process-based model for concurrent engineering environments. 490-526 - Kevin D. Barber, Frank W. Dewhurst, R. L. D. H. Burns, J. B. B. Rogers:
Business-process modelling and simulation for manufacturing management: A practical way forward. 527-542 - Luiz Cesar Ribeiro Carpinetti, Thiago Buosi, Mateus Cecílio Gerolamo:
Quality management and improvement: A framework and a business-process reference model. 543-554
Volume 9, Number 5, 2003
- Rado Kotorov:
Customer relationship management: strategic lessons and future directions. 566-571 - Jerry Fjermestad, Nicholas C. Romano Jr.:
Electronic customer relationship management: Revisiting the general principles of usability and resistance - an integrative implementation framework. 572-591 - Christopher Bull:
Strategic issues in customer relationship management (CRM) implementation. 592-602 - Ben Light:
CRM packaged software: a study of organisational experiences. 603-616 - Constantinos J. Stefanou, Christos Sarmaniotis, Amalia Stafyla:
CRM and customer-centric knowledge management: an empirical research. 617-634 - Yooncheong Cho, Il Im, Jerry Fjermestad, Starr Roxanne Hiltz:
The impact of product category on customer dissatisfaction in cyberspace. 635-651 - Chung-Hoon Park, Young-Gul Kim:
A framework of dynamic CRM: linking marketing with information strategy. 652-671 - Injazz J. Chen, Karen Popovich:
Understanding customer relationship management (CRM): People, process and technology. 672-688
Volume 9, Number 6, 2003
- Kweku-Muata Bryson, William E. Sullivan:
Designing effective incentive-oriented contracts for application service provider hosting of ERP systems. 705-721 - D. E. Sofiane Tebboune:
Application service provision: origins and development. 722-734 - Khalid S. Soliman:
A framework for global IS outsourcing by application service providers. 735-744 - Abdulwahed Mohammed Khalfan:
A case analysis of business process outsourcing project failure profile and implementation problems in a large organisation of a developing nation. 745-759 - Wilfried Lemahieu, Monique Snoeck, Cindy Michiels:
An enterprise layer-based approach to application service integration. 760-775 - Vishanth Weerakkody, Wendy L. Currie, Yamaya Ekanayake:
Re-engineering business processes through application service providers: Challenges, issues and complexities. 776-794
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