"CRM and customer-centric knowledge management: an empirical research."

Constantinos J. Stefanou, Christos Sarmaniotis, Amalia Stafyla (2003)

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DOI: 10.1108/14637150310496721

access: closed

type: Journal Article

metadata version: 2020-06-18

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Constantinos J. Stefanou, Christos Sarmaniotis, Amalia Stafyla:
CRM and customer-centric knowledge management: an empirical research. Bus. Process. Manag. J. 9(5): 617-634 (2003)

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