"Process management practices and quality systems standards: Risks and ..."

Stefano Biazzo, Giovanni Bernardi (2003)

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DOI: 10.1108/14637150310468371

access: closed

type: Journal Article

metadata version: 2020-06-18

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Stefano Biazzo, Giovanni Bernardi:
Process management practices and quality systems standards: Risks and opportunities of the new ISO 9001 certification. Bus. Process. Manag. J. 9(2): 149-169 (2003)

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