"Quality management and improvement: A framework and a business-process ..."

Luiz Cesar Ribeiro Carpinetti, Thiago Buosi, Mateus Cecílio Gerolamo (2003)

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DOI: 10.1108/14637150310484553

access: closed

type: Journal Article

metadata version: 2020-06-18

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  - https://dblp.org/rec/journals/bpmj/CarpinettiBG03
Luiz Cesar Ribeiro Carpinetti, Thiago Buosi, Mateus Cecílio Gerolamo:
Quality management and improvement: A framework and a business-process reference model. Bus. Process. Manag. J. 9(4): 543-554 (2003)

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