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Journal Articles

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2023
[j19]
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Juite Wang, Jung-Yu Lai, Yi-Hsuan Lin:
Social media analytics for mining customer complaints to explore product opportunities. Comput. Ind. Eng. 178: 109104 (2023)
[j18]
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Jung-Yu Lai, Yu-Xin Chen, Yen-Ching He:
How channel integration and customer experience touchpoints affect omnichannel shopping behaviours. Int. J. Mob. Commun. 21(4): 433-452 (2023)
2022
[j17]
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  - journals/taasm/LaiWUC22
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Jung-Yu Lai, Juite Wang, Khire Rushikesh Ulhas, Cheng-Han Chang:
Aligning strategy with knowledge management system for improving innovation and business performance. Technol. Anal. Strateg. Manag. 34(4): 474-487 (2022)
2021
[j16]
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  - journals/isem/LaiWC21
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Jung-Yu Lai, Juite Wang, Yi-Hsuan Chiu:
Evaluating blockchain technology for reducing supply chain risks. Inf. Syst. E Bus. Manag. 19(4): 1089-1111 (2021)
2018
[j15]
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  - journals/itm/LaiW18
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Jung-Yu Lai, Juite Wang:
Exploring the impacts of perceived e-collaboration service convenience on new product development in Taiwanese IC design companies. Inf. Technol. Manag. 19(2): 107-120 (2018)
2016
[j14]
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  - journals/isem/UlhasLW16
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Khire Rushikesh Ulhas, Jung-Yu Lai, Juite Wang:
Impacts of collaborative IS on software development project success in Indian software firms: a service perspective. Inf. Syst. E Bus. Manag. 14(2): 315-336 (2016)
2014
[j13]
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Jung-Yu Lai, Khire Rushikesh Ulhas, Jian-Da Lin:
Assessing and managing e-commerce service convenience. Inf. Syst. Frontiers 16(2): 273-289 (2014)
[j12]
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  - journals/joeuc/Lai14
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Jung-Yu Lai:
E-SERVCON and E-Commerce Success: Applying the DeLone & McLean Model. J. Organ. End User Comput. 26(3): 1-22 (2014)
2013
[j11]
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  - journals/isem/LaiKU13
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Jung-Yu Lai, Chih-Wei Kan, Khire Rushikesh Ulhas:
Impacts of employee participation and trust on e-business readiness, benefits, and satisfaction. Inf. Syst. E Bus. Manag. 11(2): 265-285 (2013)
[j10]
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Jung-Yu Lai, Khire Rushikesh Ulhas, Ching-Tsung Lin, Chorng-Shyong Ong:
Factors Driving Value Creation in Online B2B Banking. J. Glob. Inf. Manag. 21(2): 51-71 (2013)
2012
[j9]
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  - journals/el/LaiU12
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Jung-Yu Lai, Khire Rushikesh Ulhas:
Understanding acceptance of dedicated e-textbook applications for learning: involving Taiwanese university students. Electron. Libr. 30(3): 321-338 (2012)
[j8]
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  - journals/ijmc/LaiDU12
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Jung-Yu Lai, Sutapa Debbarma, Khire Rushikesh Ulhas:
An empirical study of consumer switching behaviour towards mobile shopping: a Push-Pull-Mooring model. Int. J. Mob. Commun. 10(4): 386-404 (2012)
2011
[j7]
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  - journals/oir/LaiC11
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Jung-Yu Lai, Chih-Yen Chang:
User attitudes toward dedicated e-book readers for reading: the effect of convenience, compatibility, and media richness. Online Inf. Rev. 35(4): 558-580 (2011)
2009
[j6]
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  - journals/jasis/Lai09
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Jung-Yu Lai:
How reward, computer self-efficacy, and perceived power security affect knowledge management systems success: An empirical investigation in high-tech companies. J. Assoc. Inf. Sci. Technol. 60(2): 332-347 (2009)
[j5]
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  - journals/jss/LaiC09
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Jung-Yu Lai, Wei-Heng Chen:
Measuring e-business dependability: The employee perspective. J. Syst. Softw. 82(6): 1046-1055 (2009)
2007
[j4]
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  - journals/chb/OngL07
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Chorng-Shyong Ong, Jung-Yu Lai:
Measuring user satisfaction with knowledge management systems: scale development, purification, and initial test. Comput. Hum. Behav. 23(3): 1329-1346 (2007)
2006
[j3]
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  - journals/chb/OngL06
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Chorng-Shyong Ong, Jung-Yu Lai:
Gender differences in perceptions and relationships among dominants of e-learning acceptance. Comput. Hum. Behav. 22(5): 816-829 (2006)
[j2]
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  - journals/ijmms/Lai06
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Jung-Yu Lai:
Assessment of employees' perceptions of service quality and satisfaction with e-business. Int. J. Hum. Comput. Stud. 64(9): 926-938 (2006)
2004
[j1]
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  - journals/iam/OngLW04
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Chorng-Shyong Ong, Jung-Yu Lai, Yi-Shun Wang:
Factors affecting engineers' acceptance of asynchronous e-learning systems in high-tech companies. Inf. Manag. 41(6): 795-804 (2004)

Conference and Workshop Papers

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2008
[c10]
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  - conf/hicss/LaiWC08
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Jung-Yu Lai, Chao-Te Wang, Chun-Yi Chou:
How Knowledge Map and Personalization Affect Effectiveness of KMS in High-Tech Firms. HICSS 2008: 355
[c9]
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  - conf/pacis/LinL08
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Ching-Tsung Lin, Jung-Yu Lai:
What factors drive corporate customer satisfaction with e-banking services. PACIS 2008: 84
[c8]
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Jung-Yu Lai, Chorng-Shyong Ong, Chun-Chieh Yang, Chao-Te Wang:
Assessing and managing employee readiness for embracing e-business. CPR 2008: 79-87
[c7]
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  - conf/sigcpr/LaiC08
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Jung-Yu Lai, Chun-Yi Chou:
A strategic approach of internal service quality for improving employees' job satisfaction in e-business. CPR 2008: 141-150
2007
[c6]
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  - conf/hicss/LaiY07
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Jung-Yu Lai, Chun-Chieh Yang:
Nested Difference Tests for Examining Effects of Dependability on Enterprise Applications Success in E-Business. HICSS 2007: 254
2006
[c5]
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  - conf/sigcpr/Lai06
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Jung-Yu Lai:
Assessment of employees' perceptions of service quality and satisfaction with e-business. CPR 2006: 236-243
[c4]
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  - conf/sigcpr/LaiYT06
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Jung-Yu Lai, Chun-Chieh Yang, Wei-Shi Tang:
Exploring the effects of dependability on enterprise applications success in e-business. CPR 2006: 244-252
2005
[c3]
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  - conf/hicss/OngLWW05
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Chorng-Shyong Ong, Jung-Yu Lai, Yu-Min Wang, Shang-Wei Wang:
An Understanding of Power Issues Influencing Employees' Acceptance of KMS: An Empirical Study of Taiwan Semiconductor Manufacturing Companies. HICSS 2005
[c2]
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Jung-Yu Lai, Chorng-Shyong Ong, Chun-Chieh Yang, Wei-Shi Tang:
Factors Influencing Employees' Usage Behavior of KMS in e-business. PACIS 2005: 11
2004
[c1]
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  - conf/hicss/OngL04
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Chorng-Shyong Ong, Jung-Yu Lai:
Developing an Instrument for Measuring User Satisfaction with Knowledge Management Systems. HICSS 2004

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