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ORCIDInternational Journal of Services and Standards, Volume 3
Volume 3, Number 1, 2007
- Anne Wilcock, Alejandra Colina:
Consumer representation on consensus standards committees: a value-added practice. 1-17
- Mohd Rizal Abdul Razak, Siong Choy Chong
, Binshan Lin:
Service quality of a local Malaysian bank: customers' expectations, perceptions, satisfaction and loyalty. 18-38 - Virupaxi Bagodi, Biswajit Mahanty:
Micro and macro analysis of service quality of two-wheeler service in India: to capture the potential market. 39-63 - Reggie Davidrajuh:
A service-oriented approach for developing adaptive distribution chain. 64-78 - Bi-Huei Tsai:
Innovation, market share and firm value: evidence from personal computer industries. 79-96 - Dag von Lubitz, Frédéric Patricelli:
Network-centric healthcare operations: data warehousing and the associated telecommunications platforms. 97-119 - Da-Wei Lin, Yi-Ming Chen:
Dynamic web page protection based on content integrity. 120-135
Volume 3, Number 2, 2007
- Kenneth W. Green Jr., Subrata Chakrabarty, Dwayne Whitten:
Organisational culture of customer care: market orientation and service quality. 137-153 - Kerstin Jager, Sandor Ujvari, Olli-Pekka Hilmola:
Operating as a third-party logistics integrator without any distribution operations ownership. 154-168 - Brett J. L. Landry, Dinah M. Payne:
P2P file sharing and the law: a brief survey of legislation and jurisprudence. 169-187 - Kongkiti Phusavat, Pornthep Anussornnitisarn:
Proposed cost-function standards for the Royal Thai Government's e-learning programme. 188-202 - Alan D. Smith:
Strategic aspects of electronic document encryption. 203-221 - Ming-Chun Tsai, Kuang-Hsun Shih, Jason C. H. Chen:
A comparison of the service quality of fast food chain franchises. 222-238 - Nilmini Wickramasinghe:
Critical success factors creating value-driven e-business models in the Asia Pacific region. 239-248 - Toshiki Ami, Rainer Sommer:
Comparison and evaluation of business process modelling and management tools. 249-261
Volume 3, Number 3, 2007
- Alan D. Smith:
Establishing standards for wireless security in a security-conscious world. 263-276 - Zvonko Kribel, Stefan Bojnec:
Internet and e-commerce service adoption by the Slovenian travel agencies: a comparative view. 277-288 - Wen-Hung Wu, Hui-Ling Lu, Deng-Yuan Huang:
Government expenditure decision-making under fuzzy relations. 289-298 - William L. Smith, Mohammad Chowdhury:
KC model of three customer-contact dimensions: an exploratory hospital field test. 299-311 - Juha-Matti Ranta, Josu Takala:
A holistic method for finding out critical features of industry maintenance services. 312-325 - Kongkiti Phusavat, Pugdee Manaves, Josu Takala:
Proposed model for performance measurement standards. 326-351 - Ming-Chang Lee, To Chang:
Applying ISO 17799: 2005 in information security management. 352-373
Volume 3, Number 4, 2007
- Roberta Ann Barra, Kenneth Griggs:
Internal controls: lessons to be learned from fire. 375-389 - T. J. O'Neill, Jack H. W. Penm:
A new approach to testing credit rating of financial debt issuers. 390-401 - Petter Gottschalk:
How knowledge organisations work: the value shop configuration. 402-412 - Huei-Jin Wu, Ming-Hsien Yang, Ji-Tsung Ben Wu, Cheng-Lun Tsai:
An empirical study on liquidity-based measures for e-marketplace. 413-425 - Alan D. Smith:
Registered travel programmes and its leveraging of Customer Relationship Management concepts. 426-452 - Shuenn-Ren Cheng:
A study on the factors affecting stock liquidity. 453-475 - Chung-Chu Liu:
Developing evaluation standards of e-learning courses by the Analytic Hierarchy Process. 476-490 - Alan D. Smith:
Broadband competition for additional avenues for enhanced consumer connectivity: bridging the final physical barriers. 491-510
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