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"A comparison of the service quality of fast food chain franchises."
Ming-Chun Tsai, Kuang-Hsun Shih, Jason C. H. Chen (2007)
- Ming-Chun Tsai, Kuang-Hsun Shih, Jason C. H. Chen:
A comparison of the service quality of fast food chain franchises. Int. J. Serv. Stand. 3(2): 222-238 (2007)
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