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"Service quality of a local Malaysian bank: customers' expectations, ..."
Mohd Rizal Abdul Razak, Siong Choy Chong, Binshan Lin (2007)
- Mohd Rizal Abdul Razak, Siong Choy Chong, Binshan Lin:
Service quality of a local Malaysian bank: customers' expectations, perceptions, satisfaction and loyalty. Int. J. Serv. Stand. 3(1): 18-38 (2007)
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