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"KC model of three customer-contact dimensions: an exploratory hospital ..."

William L. Smith, Mohammad Chowdhury (2007)

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DOI: 10.1504/IJSS.2007.013751

access: closed

type: Journal Article

metadata version: 2020-09-24

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William L. Smith, Mohammad Chowdhury:
KC model of three customer-contact dimensions: an exploratory hospital field test. Int. J. Serv. Stand. 3(3): 299-311 (2007)

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