2017 share record
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Yuriko Sawatani , James C. Spohrer , Stephen K. Kwan , Takeshi Takenaka : Serviceology for Smart Service System, Selected papers of the 3rd International Conference of Serviceology, ICServ 2015, San Jose, CA, USA, 7-9 July 2015. Springer 2017 , ISBN 978-4-431-56072-2 [contents] 2015 share record
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Kenju Akai , Kohei Yamashita , Nariaki Nishino : Service Satisfaction and Consciousness-Attitude Gap for Foreign Tourists Visiting Japan. ICServ 2015 : 299-304 share record
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Fumiya Akasaka , Takehiko Ohno , Mika Yasuoka : Challenges to Deploy Service Design in Organizations: Analysis Through "Scaling Up" Workshops. ICServ 2015 : 89-98 share record
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Masahiro Araki , Ryo Kanamori , Lei Gong , Takayuki Morikawa : Impacts of Seasonal Factors on Travel Behavior: Basic Analysis of GPS Trajectory Data for 8 Months. ICServ 2015 : 377-384 share record
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Takahiro Chiba : Are Superior Services Always Good for Satisfaction Formation? Consideration of Indebtedness to a Contact Person. ICServ 2015 : 207-212 share record
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Nobutada Fujii , Jumpei Oda , Toshiya Kaihara , Takeshi Shimmura : A Combinatorial Auction-Based Approach to Staff Shift Scheduling in Restaurant Business. ICServ 2015 : 131-138 share record
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Marina Fujita , Wenpeng Wei , Toshiko Aizono , Koji Ara : Building a Conceptual Preference Model Based on Personal Purchase Records for Retail Service Improvement. ICServ 2015 : 197-206 share record
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Ryoko Fukuda , Atsushi Shinjo , Masahiro Kudo , Yutaro Ono , Jun Murai : Kizkey Is the Key to a Better Care Service. ICServ 2015 : 261-268 share record
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Iffat Tasnim Haque , Youji Kohda : Service Innovation for Reducing Food Adulteration Problem in Bangladesh. ICServ 2015 : 79-88 share record
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Tatsunori Hara , Tamio Arai , Aman Gupta : An Interactive Model for the Synthesis of Service Functions Through Use Processes. ICServ 2015 : 329-339 share record
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Jun Hirota , Kazuya Oizumi , Toshiki Mizushima , Tatsunori Hara , Kazuhiro Aoyama : Design Support System for Sightseeing Tours. ICServ 2015 : 45-54 share record
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Kinuko Iizawa , Koki Kusano , Eri Inoue , Naohiko Kohtake : Design of a Localized Science Education Program for Cultivating an Intergenerational Community. ICServ 2015 : 65-70 share record
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Andreas Janson , Christoph Peters , Jan Marco Leimeister : The Efficient Provision of Culture-Sensitive Services: A Modularization Approach. ICServ 2015 : 147-157 share record
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Stephen K. Kwan , Yutaka Yamauchi : A Creed for Service Designers. ICServ 2015 : 39-44 share record
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Sangjic Lee , Ryuichi Uda , Kenju Akai , Nariaki Nishino : Dispersed Energy Storage and Its Effect on Market Efficiency in Electricity Trading with Distributed Power Resources: An Experimental Economics Study. ICServ 2015 : 393-400 share record
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Fumihiro Maruyama : Generalized Service Process Expressed by Context-Free Grammar. ICServ 2015 : 99-110 share record
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Hisashi Masuda , Yoshinori Hara : Developing an Ad Hoc Questionnaire Model for Extracting Consumer Behaviour in Service Encounter. ICServ 2015 : 183-195 share record
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Hiroyuki Miyai , Chizuru Nishio : An Analysis of Key Factors of the "Omotenashi Consumption" in Restaurants. ICServ 2015 : 213-219 export record
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conf/icserv/MizoguchiINKBNS15 share record
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Satoshi Mizoguchi , Takatoshi Ishii , Yutaro Nemoto , Maiko Kaneda , Atsuko Bando , Toshiyuki Nakamura , Yoshiki Shimomura : A Method for Supporting Customer Model Construction: Using a Topic Model for Public Service Design. ICServ 2015 : 19-25 export record
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conf/icserv/MizushimaHOA15 share record
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Toshiki Mizushima , Jun Hirota , Kazuya Oizumi , Kazuhiro Aoyama : Service Data Model in Design Support System for Sightseeing Tours. ICServ 2015 : 55-64 export record
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conf/icserv/MorishitaMKHISN15 share record
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Yoshiki Morishita , Fumika Murakami , Koji Kimita , Shigeru Hosono , Sayaka Izukura , Hiroshi Sakaki , Eriko Numata , Yoshiki Shimomura : Qualitative Simulation for Early-Stage Service Design. ICServ 2015 : 369-376 share record
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Teruyasu Murakami : Development of Conceptual Framework for Value Cocreation of Service Based on the Japanese Governmental Service Science Research Program. ICServ 2015 : 317-327 export record
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conf/icserv/NakashimaHO15 share record
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Hideyuki Nakashima , Keiji Hirata , Junichi Ochiai : Realization of Mobility as a Service in View of Ambient Intelligence. ICServ 2015 : 111-116 share record
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Hiroyuki Okamoto , Alessandro Moro , Atsushi Yamashita , Hajime Asama : Toward Sports Training Service with the Interactive Learning Platform. ICServ 2015 : 231-236 share record
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Hiroaki Okawai , Mitsuru Takashima : Physiological Detection of Satisfaction for Services by Body Motion Wave Revealing Unconscious Responses Reflecting Activities of Autonomic Nervous Systems. ICServ 2015 : 279-286 share record
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Masumi Okuda , Akira Yasuda , Shusaku Tsumoto : The Effects of Waiting Time, Length of Stay, and Hospital Remodeling on the Structure of Patient Satisfaction. ICServ 2015 : 287-297 export record
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conf/icserv/OkumaFICRSK15 share record
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Takashi Okuma , Tomohiro Fukuhara , Ryosuke Ichikari , Ching-Tzun Chang , Luis Carlos Manrique Ruiz , Takashi Shinmura , Takeshi Kurata : Role of Servicing Activity Visualization in Quality Control Circle. ICServ 2015 : 269-277 export record
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conf/icserv/OuyangSCDPMES15 share record
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Qiqing (Christine) Ouyang , Jim Spohrer , Juan Caraballo , Dale Davis , Stephen Perelgut , Marcellus Mindel , Hisham El-Shishiny , Seshadri Subbanna : Collaborative Innovation Centers (CICs): Toward Smart Service System Design. ICServ 2015 : 385-391 share record
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Xiaorui Qiao , Junki Nakagawa , Koshiro Yanai , Junko Yasuda , Wen Wen , Atsushi Yamashita , Hajime Asama : Nurse Bed Care Activity Analysis for Intelligent Training Service. ICServ 2015 : 159-167 export record
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conf/icserv/ShimazakiNT15 share record
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Nanami Shimazaki , Yasuharu Nishi , Michiko Tsubaki : A Proposal of the Emotion Hierarchy Diagram for Designing the Service Processes. ICServ 2015 : 27-37