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"Are Superior Services Always Good for Satisfaction Formation? ..."

Takahiro Chiba (2015)

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DOI: 10.1007/978-4-431-56074-6_22

access: closed

type: Conference or Workshop Paper

metadata version: 2020-03-11

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  dblp key:
  - conf/icserv/Chiba15
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  - https://dblp.org/rec/conf/icserv/Chiba15
Takahiro Chiba:
Are Superior Services Always Good for Satisfaction Formation? Consideration of Indebtedness to a Contact Person. ICServ 2015: 207-212

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