Search dblp for Publications

export results for "toc:db/conf/icserv/icserv2017.bht:"

 download as .bib file

@inproceedings{DBLP:conf/icserv/AkaiAO17,
  author       = {Kenju Akai and
                  Keiko Aoki and
                  Kenta Onoshiro},
  editor       = {Yoshinori Hara and
                  Dimitris Karagiannis},
  title        = {An Economic Lab Experiment for the Best Offer and Approval in Face-to-Face
                  Service Interaction Situation},
  booktitle    = {Serviceology for Services - 5th International Conference, ICServ 2017,
                  Vienna, Austria, July 12-14, 2017, Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {10371},
  pages        = {64--74},
  publisher    = {Springer},
  year         = {2017},
  url          = {https://doi.org/10.1007/978-3-319-61240-9\_7},
  doi          = {10.1007/978-3-319-61240-9\_7},
  timestamp    = {Sun, 25 Oct 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icserv/AkaiAO17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/icserv/AteetananUSS17,
  author       = {Pornprom Ateetanan and
                  Sasiporn Usanavasin and
                  Kunio Shirahada and
                  Thepchai Supnithi},
  editor       = {Yoshinori Hara and
                  Dimitris Karagiannis},
  title        = {From Service Design to Enterprise Architecture: The Alignment of Service
                  Blueprint and Business Architecture with Business Process Model and
                  Notation},
  booktitle    = {Serviceology for Services - 5th International Conference, ICServ 2017,
                  Vienna, Austria, July 12-14, 2017, Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {10371},
  pages        = {202--214},
  publisher    = {Springer},
  year         = {2017},
  url          = {https://doi.org/10.1007/978-3-319-61240-9\_19},
  doi          = {10.1007/978-3-319-61240-9\_19},
  timestamp    = {Fri, 02 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icserv/AteetananUSS17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/icserv/BuchmannG17,
  author       = {Robert Andrei Buchmann and
                  Ana{-}Maria Ghiran},
  editor       = {Yoshinori Hara and
                  Dimitris Karagiannis},
  title        = {Serviceology-as-a-Service: a Knowledge-Centric Interpretation},
  booktitle    = {Serviceology for Services - 5th International Conference, ICServ 2017,
                  Vienna, Austria, July 12-14, 2017, Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {10371},
  pages        = {190--201},
  publisher    = {Springer},
  year         = {2017},
  url          = {https://doi.org/10.1007/978-3-319-61240-9\_18},
  doi          = {10.1007/978-3-319-61240-9\_18},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icserv/BuchmannG17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/icserv/Edell17,
  author       = {Julie A. Edell},
  editor       = {Yoshinori Hara and
                  Dimitris Karagiannis},
  title        = {Consumers' Responses to Service Failures and Recoveries},
  booktitle    = {Serviceology for Services - 5th International Conference, ICServ 2017,
                  Vienna, Austria, July 12-14, 2017, Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {10371},
  pages        = {38--45},
  publisher    = {Springer},
  year         = {2017},
  url          = {https://doi.org/10.1007/978-3-319-61240-9\_4},
  doi          = {10.1007/978-3-319-61240-9\_4},
  timestamp    = {Tue, 04 Jul 2017 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icserv/Edell17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/icserv/EfendiogluW17,
  author       = {Nesat Efendioglu and
                  Robert Woitsch},
  editor       = {Yoshinori Hara and
                  Dimitris Karagiannis},
  title        = {A Modelling Method for Digital Service Design and Intellectual Property
                  Management Towards Industry 4.0: CAxMan Case},
  booktitle    = {Serviceology for Services - 5th International Conference, ICServ 2017,
                  Vienna, Austria, July 12-14, 2017, Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {10371},
  pages        = {153--163},
  publisher    = {Springer},
  year         = {2017},
  url          = {https://doi.org/10.1007/978-3-319-61240-9\_15},
  doi          = {10.1007/978-3-319-61240-9\_15},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icserv/EfendiogluW17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/icserv/FukushimaTHOTA17,
  author       = {Ryo Fukushima and
                  Koji Tachioka and
                  Tatsunori Hara and
                  Jun Ota and
                  Yuki Tsuzaka and
                  Narito Arimitsu},
  editor       = {Yoshinori Hara and
                  Dimitris Karagiannis},
  title        = {An Analysis of the Cognitive Processes Related to "Service Awareness"
                  of Cabin Attendants},
  booktitle    = {Serviceology for Services - 5th International Conference, ICServ 2017,
                  Vienna, Austria, July 12-14, 2017, Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {10371},
  pages        = {91--100},
  publisher    = {Springer},
  year         = {2017},
  url          = {https://doi.org/10.1007/978-3-319-61240-9\_9},
  doi          = {10.1007/978-3-319-61240-9\_9},
  timestamp    = {Tue, 29 Jun 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icserv/FukushimaTHOTA17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/icserv/GutscheG17,
  author       = {Katja Gutsche and
                  Jennifer A. Griffith},
  editor       = {Yoshinori Hara and
                  Dimitris Karagiannis},
  title        = {Automating Motivation: {A} Workplace Analysis of Service Technicians
                  and the Motivational Impact of Automated Assistance},
  booktitle    = {Serviceology for Services - 5th International Conference, ICServ 2017,
                  Vienna, Austria, July 12-14, 2017, Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {10371},
  pages        = {101--108},
  publisher    = {Springer},
  year         = {2017},
  url          = {https://doi.org/10.1007/978-3-319-61240-9\_10},
  doi          = {10.1007/978-3-319-61240-9\_10},
  timestamp    = {Tue, 04 Jul 2017 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icserv/GutscheG17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/icserv/JavaidKMK17,
  author       = {Ahson Javaid and
                  Sabrina Kurjakovic and
                  Hisashi Masuda and
                  Youji Kohda},
  editor       = {Yoshinori Hara and
                  Dimitris Karagiannis},
  title        = {Enabling Digital Transformation in SMEs by Combining Enterprise Ontologies
                  and Service Blueprinting},
  booktitle    = {Serviceology for Services - 5th International Conference, ICServ 2017,
                  Vienna, Austria, July 12-14, 2017, Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {10371},
  pages        = {224--233},
  publisher    = {Springer},
  year         = {2017},
  url          = {https://doi.org/10.1007/978-3-319-61240-9\_21},
  doi          = {10.1007/978-3-319-61240-9\_21},
  timestamp    = {Sat, 05 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icserv/JavaidKMK17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/icserv/KimuraKYK17,
  author       = {Atsunobu Kimura and
                  Koki Kusano and
                  Ryo Ymamashita and
                  Yurika Katagiri},
  editor       = {Yoshinori Hara and
                  Dimitris Karagiannis},
  title        = {Stiction-Free Learning Method for Service Design Beginner},
  booktitle    = {Serviceology for Services - 5th International Conference, ICServ 2017,
                  Vienna, Austria, July 12-14, 2017, Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {10371},
  pages        = {109--120},
  publisher    = {Springer},
  year         = {2017},
  url          = {https://doi.org/10.1007/978-3-319-61240-9\_11},
  doi          = {10.1007/978-3-319-61240-9\_11},
  timestamp    = {Tue, 04 Jul 2017 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icserv/KimuraKYK17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/icserv/KurataICKOO17,
  author       = {Takeshi Kurata and
                  Ryosuke Ichikari and
                  Ching{-}Tzun Chang and
                  Masakatsu Kourogi and
                  Masaki Onishi and
                  Takashi Okuma},
  editor       = {Yoshinori Hara and
                  Dimitris Karagiannis},
  title        = {Lab-Forming Fields and Field-Forming Labs},
  booktitle    = {Serviceology for Services - 5th International Conference, ICServ 2017,
                  Vienna, Austria, July 12-14, 2017, Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {10371},
  pages        = {144--149},
  publisher    = {Springer},
  year         = {2017},
  url          = {https://doi.org/10.1007/978-3-319-61240-9\_14},
  doi          = {10.1007/978-3-319-61240-9\_14},
  timestamp    = {Fri, 02 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icserv/KurataICKOO17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/icserv/MasudaKSN17,
  author       = {Hisashi Masuda and
                  Dejan Krizaj and
                  Hideyuki Sakamoto and
                  Kotaro Nakamura},
  editor       = {Yoshinori Hara and
                  Dimitris Karagiannis},
  title        = {Approaches for Sustaining Cultural Resources by Adapting Diversified
                  Context of Customers in Tourism: Comparison Between Japanese and Slovenian
                  Cases},
  booktitle    = {Serviceology for Services - 5th International Conference, ICServ 2017,
                  Vienna, Austria, July 12-14, 2017, Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {10371},
  pages        = {55--63},
  publisher    = {Springer},
  year         = {2017},
  url          = {https://doi.org/10.1007/978-3-319-61240-9\_6},
  doi          = {10.1007/978-3-319-61240-9\_6},
  timestamp    = {Sat, 05 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icserv/MasudaKSN17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/icserv/PittlB17,
  author       = {Benedikt Pittl and
                  Dominik Bork},
  editor       = {Yoshinori Hara and
                  Dimitris Karagiannis},
  title        = {Modeling Digital Enterprise Ecosystems with ArchiMate: {A} Mobility
                  Provision Case Study},
  booktitle    = {Serviceology for Services - 5th International Conference, ICServ 2017,
                  Vienna, Austria, July 12-14, 2017, Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {10371},
  pages        = {178--189},
  publisher    = {Springer},
  year         = {2017},
  url          = {https://doi.org/10.1007/978-3-319-61240-9\_17},
  doi          = {10.1007/978-3-319-61240-9\_17},
  timestamp    = {Fri, 02 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icserv/PittlB17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/icserv/Radonjic-SimicW17,
  author       = {Mirjana Radonjic{-}Simic and
                  Frank Wolff and
                  Dennis Pfisterer},
  editor       = {Yoshinori Hara and
                  Dimitris Karagiannis},
  title        = {Analyzing an Ecosystem for Complex Consumer Services},
  booktitle    = {Serviceology for Services - 5th International Conference, ICServ 2017,
                  Vienna, Austria, July 12-14, 2017, Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {10371},
  pages        = {46--52},
  publisher    = {Springer},
  year         = {2017},
  url          = {https://doi.org/10.1007/978-3-319-61240-9\_5},
  doi          = {10.1007/978-3-319-61240-9\_5},
  timestamp    = {Fri, 27 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icserv/Radonjic-SimicW17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/icserv/RazekHI17,
  author       = {Abdul Rahman Abdel Razek and
                  Christian van Husen and
                  Saed Imran},
  editor       = {Yoshinori Hara and
                  Dimitris Karagiannis},
  title        = {Introduction to a Service Prototyping Tool Box},
  booktitle    = {Serviceology for Services - 5th International Conference, ICServ 2017,
                  Vienna, Austria, July 12-14, 2017, Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {10371},
  pages        = {135--143},
  publisher    = {Springer},
  year         = {2017},
  url          = {https://doi.org/10.1007/978-3-319-61240-9\_13},
  doi          = {10.1007/978-3-319-61240-9\_13},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icserv/RazekHI17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/icserv/SakaguchiKNS17,
  author       = {Kazutoshi Sakaguchi and
                  Nobuyuki Kobayashi and
                  Aki Nakamoto and
                  Seiko Shirasaka},
  editor       = {Yoshinori Hara and
                  Dimitris Karagiannis},
  title        = {A Proposal of a Visualization Method for Service Ideas Using Paper
                  Card Based-Fieldwork},
  booktitle    = {Serviceology for Services - 5th International Conference, ICServ 2017,
                  Vienna, Austria, July 12-14, 2017, Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {10371},
  pages        = {121--134},
  publisher    = {Springer},
  year         = {2017},
  url          = {https://doi.org/10.1007/978-3-319-61240-9\_12},
  doi          = {10.1007/978-3-319-61240-9\_12},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icserv/SakaguchiKNS17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/icserv/Seiringer17,
  author       = {Wolfgang Seiringer},
  editor       = {Yoshinori Hara and
                  Dimitris Karagiannis},
  title        = {Analysing and Computing the Risk of Customer Integration for a Service
                  Provider},
  booktitle    = {Serviceology for Services - 5th International Conference, ICServ 2017,
                  Vienna, Austria, July 12-14, 2017, Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {10371},
  pages        = {3--14},
  publisher    = {Springer},
  year         = {2017},
  url          = {https://doi.org/10.1007/978-3-319-61240-9\_1},
  doi          = {10.1007/978-3-319-61240-9\_1},
  timestamp    = {Tue, 04 Jul 2017 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icserv/Seiringer17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/icserv/SmirnovSOSK17,
  author       = {Alexander V. Smirnov and
                  Nikolay Shilov and
                  Andreas Oroszi and
                  Mario Sinko and
                  Thorsten Krebs},
  editor       = {Yoshinori Hara and
                  Dimitris Karagiannis},
  title        = {Application-Driven Product-Service System Configuration: Customer-Centered
                  Strategy},
  booktitle    = {Serviceology for Services - 5th International Conference, ICServ 2017,
                  Vienna, Austria, July 12-14, 2017, Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {10371},
  pages        = {26--37},
  publisher    = {Springer},
  year         = {2017},
  url          = {https://doi.org/10.1007/978-3-319-61240-9\_3},
  doi          = {10.1007/978-3-319-61240-9\_3},
  timestamp    = {Wed, 12 Jan 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icserv/SmirnovSOSK17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/icserv/TanizakiSF17,
  author       = {Takashi Tanizaki and
                  Takeshi Shimmura and
                  Nobutada Fujii},
  editor       = {Yoshinori Hara and
                  Dimitris Karagiannis},
  title        = {Shift Scheduling to Improve Customer Satisfaction, Employee Satisfaction
                  and Management Satisfaction in Service Workplace Where Employees and
                  Robots Collaborate},
  booktitle    = {Serviceology for Services - 5th International Conference, ICServ 2017,
                  Vienna, Austria, July 12-14, 2017, Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {10371},
  pages        = {15--25},
  publisher    = {Springer},
  year         = {2017},
  url          = {https://doi.org/10.1007/978-3-319-61240-9\_2},
  doi          = {10.1007/978-3-319-61240-9\_2},
  timestamp    = {Sat, 19 Oct 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icserv/TanizakiSF17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/icserv/TsuruK17,
  author       = {Satoko Tsuru and
                  Maki Kariyazaki},
  editor       = {Yoshinori Hara and
                  Dimitris Karagiannis},
  title        = {Development of a Three-Stage Public Observation Service System Model
                  with Logics for Observation/Assessment},
  booktitle    = {Serviceology for Services - 5th International Conference, ICServ 2017,
                  Vienna, Austria, July 12-14, 2017, Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {10371},
  pages        = {75--87},
  publisher    = {Springer},
  year         = {2017},
  url          = {https://doi.org/10.1007/978-3-319-61240-9\_8},
  doi          = {10.1007/978-3-319-61240-9\_8},
  timestamp    = {Tue, 04 Jul 2017 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icserv/TsuruK17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/icserv/WalchK17,
  author       = {Michael Walch and
                  Dimitris Karagiannis},
  editor       = {Yoshinori Hara and
                  Dimitris Karagiannis},
  title        = {Service-Driven Enrichment for KbR in the OMiLAB Environment},
  booktitle    = {Serviceology for Services - 5th International Conference, ICServ 2017,
                  Vienna, Austria, July 12-14, 2017, Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {10371},
  pages        = {164--177},
  publisher    = {Springer},
  year         = {2017},
  url          = {https://doi.org/10.1007/978-3-319-61240-9\_16},
  doi          = {10.1007/978-3-319-61240-9\_16},
  timestamp    = {Tue, 04 Jul 2017 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icserv/WalchK17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/icserv/YenBH0Z17,
  author       = {I{-}Ling Yen and
                  Farokh B. Bastani and
                  San{-}Yih Hwang and
                  Wei Zhu and
                  Guang Zhou},
  editor       = {Yoshinori Hara and
                  Dimitris Karagiannis},
  title        = {From Software Services to IoT Services: The Modeling Perspective},
  booktitle    = {Serviceology for Services - 5th International Conference, ICServ 2017,
                  Vienna, Austria, July 12-14, 2017, Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {10371},
  pages        = {215--223},
  publisher    = {Springer},
  year         = {2017},
  url          = {https://doi.org/10.1007/978-3-319-61240-9\_20},
  doi          = {10.1007/978-3-319-61240-9\_20},
  timestamp    = {Tue, 04 Jul 2017 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icserv/YenBH0Z17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@proceedings{DBLP:conf/icserv/2017,
  editor       = {Yoshinori Hara and
                  Dimitris Karagiannis},
  title        = {Serviceology for Services - 5th International Conference, ICServ 2017,
                  Vienna, Austria, July 12-14, 2017, Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {10371},
  publisher    = {Springer},
  year         = {2017},
  url          = {https://doi.org/10.1007/978-3-319-61240-9},
  doi          = {10.1007/978-3-319-61240-9},
  isbn         = {978-3-319-61239-3},
  timestamp    = {Tue, 14 May 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icserv/2017.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

manage site settings

To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.