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"Perception and expectation gaps of information systems provider skills: ..."
Debbie B. Tesch et al. (2005)
- Debbie B. Tesch, Ruth Miller, James J. Jiang, Gary Klein:
Perception and expectation gaps of information systems provider skills: the impact on user satisfaction. Inf. Syst. J. 15(4): 343-355 (2005)
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