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"Effects of complaint behaviour and service recovery satisfaction on ..."

Tammo H. A. Bijmolt, Eelko K. R. E. Huizingh, Adriana Krawczyk (2014)

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DOI: 10.1108/INTR-03-2012-0056

access: closed

type: Journal Article

metadata version: 2020-03-04

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Tammo H. A. Bijmolt, Eelko K. R. E. Huizingh, Adriana Krawczyk:
Effects of complaint behaviour and service recovery satisfaction on consumer intentions to repurchase on the internet. Internet Res. 24(5): 608-628 (2014)

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