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"Call Center Operational Performance Indicators and Customer Satisfaction: ..."

Alexandre Ferreira Oliveira, Luiz Antonio Joia (2011)

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DOI: 10.4018/JISSS.2011040102

access: closed

type: Journal Article

metadata version: 2022-10-02

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Alexandre Ferreira Oliveira, Luiz Antonio Joia:
Call Center Operational Performance Indicators and Customer Satisfaction: An Explanatory-Exploratory Investigation. Int. J. Inf. Syst. Serv. Sect. 3(2): 13-31 (2011)

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