"The Effects of Apologies for Service Failures in the Global Online Retail."

Sanchayan Sengupta et al. (2018)

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DOI: 10.1080/10864415.2018.1462951

access: closed

type: Journal Article

metadata version: 2024-10-06

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Sanchayan Sengupta, Daniel Ray, Olivier Trendel, Yves Van Vaerenbergh:
The Effects of Apologies for Service Failures in the Global Online Retail. Int. J. Electron. Commer. 22(3): 419-445 (2018)

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