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Yves Van Vaerenbergh

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2010 – 2019

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2018
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  - https://dblp.org/rec/journals/ijecommerce/SenguptaRTV18
Sanchayan Sengupta, Daniel Ray, Olivier Trendel, Yves Van Vaerenbergh:
The Effects of Apologies for Service Failures in the Global Online Retail. Int. J. Electron. Commer. 22(3): 419-445 (2018)

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