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"On the scheduling of operations in a chat contact center."

Benjamin Legros, Oualid Jouini (2019)

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DOI: 10.1016/J.EJOR.2018.09.040

access: closed

type: Journal Article

metadata version: 2020-02-21

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Benjamin Legros, Oualid Jouini:
On the scheduling of operations in a chat contact center. Eur. J. Oper. Res. 274(1): 303-316 (2019)

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