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"Scheduling Problem in Call Centers with Uncertain Arrival Rates Forecasts ..."
Mathilde Excoffier et al. (2015)
- Mathilde Excoffier, Céline Gicquel, Oualid Jouini, Abdel Lisser:
Scheduling Problem in Call Centers with Uncertain Arrival Rates Forecasts - A Distributionally Robust Approach. ICORES 2015: 5-13
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