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"Self service technologies: eliminating pain points of traditional call ..."

Jakita Owensby Thomas, Yolanda A. Rankin, Neil H. Boyette (2009)

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DOI: 10.1145/1641587.1641596

access: closed

type: Conference or Workshop Paper

metadata version: 2022-02-02

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Jakita Owensby Thomas, Yolanda A. Rankin, Neil H. Boyette:
Self service technologies: eliminating pain points of traditional call centers. CHIMIT 2009

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