BibTeX record journals/eswa/BayraktarTTDZ12

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@article{DBLP:journals/eswa/BayraktarTTDZ12,
  author       = {Erkan Bayraktar and
                  Ekrem Tatoglu and
                  Ali Turkyilmaz and
                  Dursun Delen and
                  Selim Zaim},
  title        = {Measuring the efficiency of customer satisfaction and loyalty for
                  mobile phone brands with {DEA}},
  journal      = {Expert Syst. Appl.},
  volume       = {39},
  number       = {1},
  pages        = {99--106},
  year         = {2012},
  url          = {https://doi.org/10.1016/j.eswa.2011.06.041},
  doi          = {10.1016/J.ESWA.2011.06.041},
  timestamp    = {Mon, 16 Sep 2019 14:43:36 +0200},
  biburl       = {https://dblp.org/rec/journals/eswa/BayraktarTTDZ12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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