BibTeX record conf/bpm/FerreiraSR12

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@inproceedings{DBLP:conf/bpm/FerreiraSR12,
  author       = {Diogo R. Ferreira and
                  Fernando Szimanski and
                  C{\'{e}}lia Ghedini Ralha},
  editor       = {Marcello La Rosa and
                  Pnina Soffer},
  title        = {A Hierarchical Markov Model to Understand the Behaviour of Agents
                  in Business Processes},
  booktitle    = {Business Process Management Workshops - {BPM} 2012 International Workshops,
                  Tallinn, Estonia, September 3, 2012. Revised Papers},
  series       = {Lecture Notes in Business Information Processing},
  volume       = {132},
  pages        = {150--161},
  publisher    = {Springer},
  year         = {2012},
  url          = {https://doi.org/10.1007/978-3-642-36285-9\_16},
  doi          = {10.1007/978-3-642-36285-9\_16},
  timestamp    = {Sun, 02 Jun 2019 21:21:26 +0200},
  biburl       = {https://dblp.org/rec/conf/bpm/FerreiraSR12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}