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ORCIDMelissa J. Buco
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Journal Articles
- 2009
[j3]Hani Jamjoom, Huiming Qu, Melissa J. Buco, Milton Hernandez, Debanjan Saha, Mahmoud Naghshineh:
Crowdsourcing and service delivery. IBM J. Res. Dev. 53(6): 12 (2009)- 2007
- [j2]Christopher Ward, Vijay Aggarwal, Melissa J. Buco, Emi Olsson, Steve Weinberger:
Integrated change and configuration management. IBM Syst. J. 46(3): 459-478 (2007) - 2004
- [j1]Melissa J. Buco, Rong N. Chang
, Laura Z. Luan, Christopher Ward, Joel L. Wolf, Philip S. Yu:
Utility computing SLA management based upon business objectives. IBM Syst. J. 43(1): 159-178 (2004)
Conference and Workshop Papers
- 2012
- [c16]Melissa J. Buco, Daniela Rosu, Dikran S. Meliksetian, Frederick Wu, Nikos Anerousis:
Effort instrumentation and management in service delivery environments. CNSM 2012: 257-260 - 2010
- [c15]Melissa J. Buco, Hani Jamjoom, Tom Parsons, Scott Schorno:
Managing Process Assets in a Global IT Service Delivery Environment. Business Process Management Workshops 2010: 232-237 - [c14]David Loewenstern, Melissa J. Buco, Yixin Diao, Heiko Ludwig, Christopher Ward:
Dispatch tooling for global service delivery. CNSM 2010: 402-405 - [c13]Larisa Shwartz, Daniela Rosu, David Loewenstern, Melissa J. Buco, Shang Guo, Rafael Lavrado, Manish Gupta, Pradipta De, Venkateswara Reddy Madduri, Jai K. Singh:
Quality of IT service delivery - Analysis and framework for human error prevention. SOCA 2010: 1-8 - 2009
- [c12]Melissa J. Buco, Hani Jamjoom, Mark Podlaseck, Huiming Qu:
Social Computing and Governance in an Enterprise Service for Managing Business Processes. SERVICES II 2009: 119-122 - 2008
- [c11]Christian Bartsch, Larisa Shwartz, Christopher Ward, Genady Grabarnik, Melissa J. Buco:
Decomposition of IT service processes and alternative service identification using ontologies. NOMS 2008: 714-717 - 2007
- [c10]Naga Ayachitula, Melissa J. Buco, Yixin Diao, Maheswaran Surendra, Raju Pavuluri, Larisa Shwartz, Christopher Ward:
IT service management automation - A hybrid methodology to integrate and orchestrate collaborative human centric and automation centric workflows. IEEE SCC 2007: 574-581 - [c9]Naga Ayachitula, Melissa J. Buco, Yixin Diao, Bradford Fisher, David Loewenstern, Christopher Ward:
IT Service Management Automation - An Automation Centric Approach Leveraging Configuration Control, Audit Verification and Process Analytics. DSOM 2007: 195-198 - [c8]Larisa Shwartz, Naga Ayachitula, Melissa J. Buco, Maheswaran Surendra, Christopher Ward, Steve Weinberger:
Service Provider Considerations for IT Service Management. Integrated Network Management 2007: 757-760 - [c7]Larisa Shwartz, Naga Ayachitula, Melissa J. Buco, Genady Grabarnik, Maheswaran Surendra, Christopher Ward, Steve Weinberger:
IT Service Provider's Multi-Customer and Multi-Tenant Environments. CEC/EEE 2007: 559-566 - 2005
- [c6]Melissa J. Buco, Rong N. Chang, Laura Z. Luan, Edward So, Chunqiang Tang, Christopher Ward:
PEM: A Framework Enabling Continual Optimization of Workflow Process Executions Based upon Business Value Metrics. IEEE SCC 2005: 33-40 - [c5]Christopher Ward, Melissa J. Buco, Rong N. Chang, Laura Z. Luan, Edward So, Chunqiang Tang:
Fresco: A Web Services based Framework for Configuring Extensible SLA Management Systems. ICWS 2005: 237-245 - [c4]Chunqiang Tang, Melissa J. Buco, Rong N. Chang, Sandhya Dwarkadas, Laura Z. Luan, Edward So, Christopher Ward:
Low traffic overlay networks with large routing tables. SIGMETRICS 2005: 14-25 - 2004
- [c3]Christopher Ward, Nianhua Li, Melissa J. Buco, Rong N. Chang, Laura Z. Luan:
Integration and Exploitation of SLA Management Data using the DIRECT Metadata Management Framework. CCCT (2) 2004: 329-336 - 2003
- [c2]Melissa J. Buco, Rong N. Chang, Laura Z. Luan, Christopher Ward, Joel L. Wolf, Philip S. Yu, Tevfik Kosar, Syed Umair Ahmed Shah:
Managing eBusiness on Demand SLA Contracts in Business Terms Using the Cross-SLA Execution Manager SAM. ISADS 2003: 157-164 - 2002
- [c1]Christopher Ward, Melissa J. Buco, Rong N. Chang, Laura Z. Luan:
A Generic SLA Semantic Model for the Execution Management of E-business Outsourcing Contracts. EC-Web 2002: 363-376
Coauthor Index
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