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"Quality of IT service delivery - Analysis and framework for human error ..."
Larisa Shwartz et al. (2010)
- Larisa Shwartz, Daniela Rosu, David Loewenstern, Melissa J. Buco, Shang Guo, Rafael Lavrado, Manish Gupta, Pradipta De, Venkateswara Reddy Madduri, Jai K. Singh:
Quality of IT service delivery - Analysis and framework for human error prevention. SOCA 2010: 1-8
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