default search action

combined dblp search
author search
venue search
publication search

ask others

Serena Rovai

> Home > Persons

Person information

Refine list

refinements active!

zoomed in on ?? of ?? records

view refined list in

export refined list as

showing all ?? records

Journal Articles

see FAQ

What is the meaning of the colors in the publication lists?

2024
[j2]
- view
  authority control:
- export record
  dblp key:
  - journals/intr/OzuemWHRR24
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/journals/intr/OzuemWHRR24
Wilson Ozuem, Michelle Willis, Kerry E. Howell, Silvia Ranfagni, Serena Rovai:
Examining user-generated content, service failure recovery and customer-brand relationships: an exploration through commitment-trust theory. Internet Res. 34(3): 784-809 (2024)
[j1]
- view
  authority control:
- export record
  dblp key:
  - journals/itp/OzuemWRHR24
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/journals/itp/OzuemWRHR24
Wilson Ozuem, Michelle Willis, Silvia Ranfagni, Kerry E. Howell, Serena Rovai:
Examining the role of social media influencers in service failure and recovery strategies: an empirical investigation of millennials' views. Inf. Technol. People 37(5): 2035-2068 (2024)

manage site settings

To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.