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"Examining user-generated content, service failure recovery and ..."

Wilson Ozuem et al. (2024)

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DOI: 10.1108/INTR-07-2022-0580

access: closed

type: Journal Article

metadata version: 2024-06-18

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Wilson Ozuem, Michelle Willis, Kerry E. Howell, Silvia Ranfagni, Serena Rovai:
Examining user-generated content, service failure recovery and customer-brand relationships: an exploration through commitment-trust theory. Internet Res. 34(3): 784-809 (2024)

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