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Deniz Özcan
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2010 – 2019
- 2016
- [b1]Deniz Özcan:
Service-Support Systems Engineering - Ein fallstudienbasierter Ansatz zur Gestaltung dienstleistungsunterstützender Informationssysteme. University of Osnabrück, Germany, 2016 - [c11]Christina Niemöller, Dirk Metzger, Michael Fellmann, Deniz Özcan, Oliver Thomas:
Shaping the future of mobile service support systems - ex-ante evaluation of smart glasses in technical customer service processes. GI-Jahrestagung 2016: 753-767 - 2015
- [j1]Alexander Fuchs, Sebastian Bittmann, Deniz Özcan:
Designing Customer-Specific Product-Service Systems in B2B Markets - A Consecutive Framework for Development and Configuration Management. Enterp. Model. Inf. Syst. Archit. Int. J. Concept. Model. 10(1): 109-124 (2015) - [c10]Gerald Däuble, Deniz Özcan, Christina Niemöller, Michael Fellmann
, Markus Nüttgens, Oliver Thomas:
Information Needs of the Mobile Technical Customer Service - A Case Study in the Field of Machinery and Plant Engineering. HICSS 2015: 1018-1027 - [c9]Gerald Däuble, Deniz Özcan, Christina Niemöller, Michael Fellmann, Markus Nüttgens:
Design of User-Oriented Mobile Service Support Systems - Analyzing the Eligibility of a Use Case Catalog to Guide System Development. Wirtschaftsinformatik 2015: 149-163 - 2014
- [c8]Christina Niemöller, Deniz Özcan, Dirk Metzger, Oliver Thomas:
Towards a Design Science-Driven Product-Service System Engineering Methodology. DESRIST 2014: 180-193 - [c7]Deniz Özcan, Michael Fellmann, Oliver Thomas:
Towards a Big Data-based Technical Customer Service Management. GI-Jahrestagung 2014: 187-198 - [c6]Deniz Özcan:
Towards a holistic Approach for Service Management in the Technical Customer Service Domain. GI-Jahrestagung 2014: 2323-2328 - [c5]Deniz Özcan, Carl Stolze, Oliver Thomas:
Instrumente zur nachhaltigen Unternehmensgestaltung mit Informationssystemen -Überblick, Klassifikation und Vergleich. MKWI 2014: 1274-1286 - [c4]Michel Matijacic, Gerald Däuble, Michael Fellmann, Deniz Özcan, Markus Nüttgens, Oliver Thomas:
Informationsbedarfe und -bereitstellung in technischen Serviceprozessen: EineBestandsaufnahme unterstützender IT-Systeme am Point of Service. MKWI 2014: 2034-2046 - 2013
- [c3]Michel Matijacic, Michael Fellmann, Deniz Özcan, Friedemann Kammler, Markus Nüttgens, Oliver Thomas:
Elicitation and Consolidation of Requirements for Mobile Technical Customer Services Support Systems - A Multi-Method Approach. ICIS 2013 - [c2]Michael Fellmann, Sara Schulze, Deniz Özcan:
Wissens- und Erfahrungsaustausch im Technischen Kundendienst mittels semantischer Wikis: Einsatzmöglichkeiten, Systeme, Erfolgsfaktoren. LWA 2013: 207-214 - [c1]Michael Fellmann
, Deniz Özcan, Michel Matijacic, Gerald Däuble, Michael Schlicker, Oliver Thomas, Markus Nüttgens:
Towards a Mobile Technical Customer Service Support Platform. MobiWIS 2013: 296-299
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