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ORCIDInternational Journal of Services Technology and Management (IJSTM), Volume 5
Volume 5, Number 1, 2004
- Xiaoni Zhang
, Victor R. Prybutok:
An empirical study of online shopping: a service perspective. 1-13 - Brian G. Mackie, Charles E. Downing:
Viability of electronic service offerings: user satisfaction in the business-to-employee market. 14-24 - Charles A. Shoniregun:
An investigation of information systems project failure and its implication on organisations. 25-41 - Robert Kapanen:
Customer relationship management and service delivery. 42-55 - Kai-chiu Ho, Patrick Chi-leung Hui, Xiao-ming Tao, Philip Kwok-wing Yeung:
Measuring the technological development of textiles and clothing industry in Hong Kong: evaluation of key indicators. 56-89 - Liu Jian, ShiHua Ma:
Research on values of safety factor coordination under random supply. 90-99 - John Mylonakis:
Positioning communication strategies of Greek shipping companies relating to ferry passenger markets. 100-110
Volume 5, Number 2, 2004
- Raman Manandhar, John C. S. Tang:
An empirical study on the evaluation of bank branch performance using data envelopment analysis. 111-139 - John Mylonakis:
Bank market conceptual maps: customers' perceptions of Hellenic financial services. 140-150 - Giorgio Gottardi, Ettore Bolisani, Matteo Di Biagi:
Electronic commerce and open communities: an assessment of internet EDI. 151-169 - Tser-Yieth Chen, Ji-jenn Chiou:
Forecasting the development of internet security technology in Taiwan via scenario analysis. 170-180 - Prasanta Kumar Dey, S. Hariharan, Stephen O. Ogunlana:
Information system planning in a drug service: a case study. 181-205 - Vesa Kamarainen, Mikko Punakivi:
Unattended reception a business opportunity? 206-220
Volume 5, Number 3, 2004
- James A. Fitzsimmons, Edward Anderson, Douglas Morrice, G. Edward Powell:
Managing service supply relationships. 221-232 - Daniel Arias-Aranda, María José Álvarez Gil:
Long and short-term effects of customisation on the service operations strategy. 233-246 - Jyh-Jeng Wu:
Marketing's influence and cross-functional interaction in e-commerce. 247-262 - Noel D. Uri:
Service quality and the impact of incentive regulation in telecommunications in the USA. 263-283 - Rodney McAdam, Ian M. O'Neill:
The impact of the QUEST quality award on the public leisure sector. 284-301 - Colin Combe:
A comparative analysis of the regulatory and business implications of broadband rollout for the USA and the UK communications industries. 302-311 - Daniel Berg, Norman G. Einspruch:
The service role of government in streamlining opportunities for construction permitting in disaster recovery. 312-315
Volume 5, Number 4, 2004
- Patrick Ibbotson, Martin Fahy:
The impact of e-commerce on small Irish firms. 317-332 - John Mylonakis:
Mass customisation: the prospects and the limits of a useful marketing tool, as evaluated by two opposite business endeavours. 333-345 - Joe Cheng, Ya-Wen Yu, Min-Jen Tsai, Gwo-Hsiung Tzeng:
Setting a business strategy to weather the telecommunications industry downturn by using fuzzy MCDM. 346-361 - Feng-Hsiung Hou:
A research on the relationship between internet usage and organisational performance in South Korean electronic commerce organisations. 362-371 - Manuel Guisado-Tato, M. Vila-Alonso, Carlos Ferro-Soto:
Structural analysis of the shipbuilding industry based on transaction cost theory. 372-384 - Alberto De Toni, Stefano Tonchia:
Measuring and managing after-sales service: Aprilia's experience. 385-393 - Adnan Ozyilmaz, Daniel Berg:
Auditing entrepreneurial service innovations. 394-429
Volume 5, Number 5/6, 2004
- Albert Corominas, Amaia Lusa, Rafael Pastor:
Characteristics and classification of the annualised working hours planning problems. 435-447 - Alfonso Durán:
Lean potential of network-enabled remote service outsourcing: spatio-temporal decoupling and resource flexibility. 448-464 - Angel Martínez Sánchez, Manuela Pérez Pérez:
The use of lean indicators for operations management in services. 465-478 - B. P. Lingaraj, Joseph N. Khamalah:
Total quality management in small well-established service businesses. 479-487 - Uday M. Apte, Chon-Huat Goh:
Applying lean manufacturing principles to information intensive services. 488-506 - Diego Jesus Cuello De Oro Celestino, Luis Miguel Delgado Estirado, Marta Fossas Olalla:
Analysis of the relational capital between logistic partners. 507-521 - Joanne M. Sulek:
Statistical quality control in services. 522-531 - Lluis Cuatrecasas:
A lean management implementation method in service operations. 532-544 - Par Ahlstrom:
Lean service operations: translating lean production principles to service operations. 545-564 - Fernando Enrique Garcia Muina, Gregorio Martin de Castro, Pedro López-Sáez:
A measurement model of technological knowledge in professional firms. 565-578 - P. K. Dey, S. Hariharan, A. Y. Kumar, H. S. L. Moseley:
Performance measurement of intensive care services in hospitals: the case of Barbados. 579-595 - Sung-Eui Cho, Kwangtae Park, Jonguk Kim:
Taxonomy of services and its relationship with operations and strategy in electronic commerce. 596-611
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