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ORCIDJournal of Service Science, Volume 2
Volume 2, Number 1, June 2010
- Guangping Wang, Jianling Wang, Xiaoqin Ma, Robin G. Qiu:
The effect of standardization and customization on service satisfaction. 1-23 - Andrés Maroto-Sánchez:
Productivity in European Private and Public Services: A growth accounting exercise. 25-53 - Feride Bahar Isin, Hakan Altintas, Fusun Cinar Altintas:
Research on the attitudes of consumers and workers towards customer misbehaviors. 55-80 - G. R. Gangadharan
, Paul Oude Luttighuis:
BHive: A reference framework for business-driven service design and management. 81-110 - Hyun Young Park, Jong-Sung Park, Jung-In Yang, Jung-Hoon Lee:
A proposed methodology for U-City Service development: Service reusability perspective. 111-126
Volume 2, Number 2, December 2010
- B. Elango:
Strategic orientation and equifinality in the U.S. private passenger auto insurance sector. 127-146 - Mehmet Ferhat Özbek, Davran Yuldashev:
The effect of perceived congruence of communication on service quality of customer-contact subordinates: Mediating the role of self-perceived performance. 147-171 - Salim Moussa, Mourad Touzani:
A literature review of service research since 1993. 173-212
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