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"The effect of perceived congruence of communication on service quality of ..."

Mehmet Ferhat Özbek, Davran Yuldashev (2010)

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DOI: 10.1007/S12927-010-0007-X

access: closed

type: Journal Article

metadata version: 2020-05-15

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  - journals/jossr/OzbekY10
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  - https://dblp.org/rec/journals/jossr/OzbekY10
Mehmet Ferhat Özbek, Davran Yuldashev:
The effect of perceived congruence of communication on service quality of customer-contact subordinates: Mediating the role of self-perceived performance. J. Serv. Sci. Res. 2(2): 147-171 (2010)

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