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@article{DBLP:journals/ijstm/Ahlstrom04, author = {Par Ahlstrom}, title = {Lean service operations: translating lean production principles to service operations}, journal = {Int. J. Serv. Technol. Manag.}, volume = {5}, number = {5/6}, pages = {545--564}, year = {2004}, url = {https://doi.org/10.1504/IJSTM.2004.006284}, doi = {10.1504/IJSTM.2004.006284}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/Ahlstrom04.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/ApteG04, author = {Uday M. Apte and Chon{-}Huat Goh}, title = {Applying lean manufacturing principles to information intensive services}, journal = {Int. J. Serv. Technol. Manag.}, volume = {5}, number = {5/6}, pages = {488--506}, year = {2004}, url = {https://doi.org/10.1504/IJSTM.2004.006280}, doi = {10.1504/IJSTM.2004.006280}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/ApteG04.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/Arias-ArandaA04, author = {Daniel Arias{-}Aranda and Mar{\'{\i}}a Jos{\'{e}} {\'{A}}lvarez Gil}, title = {Long and short-term effects of customisation on the service operations strategy}, journal = {Int. J. Serv. Technol. Manag.}, volume = {5}, number = {3}, pages = {233--246}, year = {2004}, url = {https://doi.org/10.1504/IJSTM.2004.004298}, doi = {10.1504/IJSTM.2004.004298}, timestamp = {Wed, 28 Oct 2020 00:00:00 +0100}, biburl = {https://dblp.org/rec/journals/ijstm/Arias-ArandaA04.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/BergE04, author = {Daniel Berg and Norman G. Einspruch}, title = {The service role of government in streamlining opportunities for construction permitting in disaster recovery}, journal = {Int. J. Serv. Technol. Manag.}, volume = {5}, number = {3}, pages = {312--315}, year = {2004}, url = {https://doi.org/10.1504/IJSTM.2004.004296}, doi = {10.1504/IJSTM.2004.004296}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/BergE04.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/CelestinoEO04, author = {Diego Jesus Cuello De Oro Celestino and Luis Miguel Delgado Estirado and Marta Fossas Olalla}, title = {Analysis of the relational capital between logistic partners}, journal = {Int. J. Serv. Technol. Manag.}, volume = {5}, number = {5/6}, pages = {507--521}, year = {2004}, url = {https://doi.org/10.1504/IJSTM.2004.006281}, doi = {10.1504/IJSTM.2004.006281}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/CelestinoEO04.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/ChenC04, author = {Tser{-}Yieth Chen and Ji{-}jenn Chiou}, title = {Forecasting the development of internet security technology in Taiwan via scenario analysis}, journal = {Int. J. Serv. Technol. Manag.}, volume = {5}, number = {2}, pages = {170--180}, year = {2004}, url = {https://doi.org/10.1504/IJSTM.2004.004057}, doi = {10.1504/IJSTM.2004.004057}, timestamp = {Wed, 30 Sep 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/ChenC04.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/ChengYTT04, author = {Joe Cheng and Ya{-}Wen Yu and Min{-}Jen Tsai and Gwo{-}Hsiung Tzeng}, title = {Setting a business strategy to weather the telecommunications industry downturn by using fuzzy {MCDM}}, journal = {Int. J. Serv. Technol. Manag.}, volume = {5}, number = {4}, pages = {346--361}, year = {2004}, url = {https://doi.org/10.1504/IJSTM.2004.004847}, doi = {10.1504/IJSTM.2004.004847}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/ChengYTT04.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/ChoPK04, author = {Sung{-}Eui Cho and Kwangtae Park and Jonguk Kim}, title = {Taxonomy of services and its relationship with operations and strategy in electronic commerce}, journal = {Int. J. Serv. Technol. Manag.}, volume = {5}, number = {5/6}, pages = {596--611}, year = {2004}, url = {https://doi.org/10.1504/IJSTM.2004.006275}, doi = {10.1504/IJSTM.2004.006275}, timestamp = {Fri, 09 Apr 2021 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/ChoPK04.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/Combe04, author = {Colin Combe}, title = {A comparative analysis of the regulatory and business implications of broadband rollout for the {USA} and the {UK} communications industries}, journal = {Int. J. Serv. Technol. Manag.}, volume = {5}, number = {3}, pages = {302--311}, year = {2004}, url = {https://doi.org/10.1504/IJSTM.2004.004302}, doi = {10.1504/IJSTM.2004.004302}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/Combe04.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/CorominasLP04, author = {Albert Corominas and Amaia Lusa and Rafael Pastor}, title = {Characteristics and classification of the annualised working hours planning problems}, journal = {Int. J. Serv. Technol. Manag.}, volume = {5}, number = {5/6}, pages = {435--447}, year = {2004}, url = {https://doi.org/10.1504/IJSTM.2004.006276}, doi = {10.1504/IJSTM.2004.006276}, timestamp = {Thu, 23 Jun 2022 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/CorominasLP04.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/Cuatrecasas04, author = {Lluis Cuatrecasas}, title = {A lean management implementation method in service operations}, journal = {Int. J. Serv. Technol. Manag.}, volume = {5}, number = {5/6}, pages = {532--544}, year = {2004}, url = {https://doi.org/10.1504/IJSTM.2004.006283}, doi = {10.1504/IJSTM.2004.006283}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/Cuatrecasas04.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/DeyHKM04, author = {P. K. Dey and S. Hariharan and A. Y. Kumar and H. S. L. Moseley}, title = {Performance measurement of intensive care services in hospitals: the case of Barbados}, journal = {Int. J. Serv. Technol. Manag.}, volume = {5}, number = {5/6}, pages = {579--595}, year = {2004}, url = {https://doi.org/10.1504/IJSTM.2004.006274}, doi = {10.1504/IJSTM.2004.006274}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/DeyHKM04.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/DeyHO04, author = {Prasanta Kumar Dey and S. Hariharan and Stephen O. Ogunlana}, title = {Information system planning in a drug service: a case study}, journal = {Int. J. Serv. Technol. Manag.}, volume = {5}, number = {2}, pages = {181--205}, year = {2004}, url = {https://doi.org/10.1504/IJSTM.2004.004058}, doi = {10.1504/IJSTM.2004.004058}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/DeyHO04.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/Duran04, author = {Alfonso Dur{\'{a}}n}, title = {Lean potential of network-enabled remote service outsourcing: spatio-temporal decoupling and resource flexibility}, journal = {Int. J. Serv. Technol. Manag.}, volume = {5}, number = {5/6}, pages = {448--464}, year = {2004}, url = {https://doi.org/10.1504/IJSTM.2004.006277}, doi = {10.1504/IJSTM.2004.006277}, timestamp = {Fri, 09 Apr 2021 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/Duran04.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/FitzsimmonsAMP04, author = {James A. Fitzsimmons and Edward Anderson and Douglas Morrice and G. Edward Powell}, title = {Managing service supply relationships}, journal = {Int. J. Serv. Technol. Manag.}, volume = {5}, number = {3}, pages = {221--232}, year = {2004}, url = {https://doi.org/10.1504/IJSTM.2004.004297}, doi = {10.1504/IJSTM.2004.004297}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/FitzsimmonsAMP04.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/GottardiBB04, author = {Giorgio Gottardi and Ettore Bolisani and Matteo Di Biagi}, title = {Electronic commerce and open communities: an assessment of internet {EDI}}, journal = {Int. J. Serv. Technol. Manag.}, volume = {5}, number = {2}, pages = {151--169}, year = {2004}, url = {https://doi.org/10.1504/IJSTM.2004.004056}, doi = {10.1504/IJSTM.2004.004056}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/GottardiBB04.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/Guisado-TatoVF04, author = {Manuel Guisado{-}Tato and M. Vila{-}Alonso and Carlos Ferro{-}Soto}, title = {Structural analysis of the shipbuilding industry based on transaction cost theory}, journal = {Int. J. Serv. Technol. Manag.}, volume = {5}, number = {4}, pages = {372--384}, year = {2004}, url = {https://doi.org/10.1504/IJSTM.2004.004849}, doi = {10.1504/IJSTM.2004.004849}, timestamp = {Mon, 26 Oct 2020 00:00:00 +0100}, biburl = {https://dblp.org/rec/journals/ijstm/Guisado-TatoVF04.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/HoHTY04, author = {Kai{-}chiu Ho and Patrick Chi{-}leung Hui and Xiao{-}ming Tao and Philip Kwok{-}wing Yeung}, title = {Measuring the technological development of textiles and clothing industry in Hong Kong: evaluation of key indicators}, journal = {Int. J. Serv. Technol. Manag.}, volume = {5}, number = {1}, pages = {56--89}, year = {2004}, url = {https://doi.org/10.1504/IJSTM.2004.004026}, doi = {10.1504/IJSTM.2004.004026}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/HoHTY04.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/Hou04, author = {Feng{-}Hsiung Hou}, title = {A research on the relationship between internet usage and organisational performance in South Korean electronic commerce organisations}, journal = {Int. J. Serv. Technol. Manag.}, volume = {5}, number = {4}, pages = {362--371}, year = {2004}, url = {https://doi.org/10.1504/IJSTM.2004.004848}, doi = {10.1504/IJSTM.2004.004848}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/Hou04.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/IbbotsonF04, author = {Patrick Ibbotson and Martin Fahy}, title = {The impact of e-commerce on small Irish firms}, journal = {Int. J. Serv. Technol. Manag.}, volume = {5}, number = {4}, pages = {317--332}, year = {2004}, url = {https://doi.org/10.1504/IJSTM.2004.004845}, doi = {10.1504/IJSTM.2004.004845}, timestamp = {Sat, 30 Sep 2023 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/IbbotsonF04.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/JianM04, author = {Liu Jian and ShiHua Ma}, title = {Research on values of safety factor coordination under random supply}, journal = {Int. J. Serv. Technol. Manag.}, volume = {5}, number = {1}, pages = {90--99}, year = {2004}, url = {https://doi.org/10.1504/IJSTM.2004.004027}, doi = {10.1504/IJSTM.2004.004027}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/JianM04.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/KamarainenP04, author = {Vesa Kamarainen and Mikko Punakivi}, title = {Unattended reception a business opportunity?}, journal = {Int. J. Serv. Technol. Manag.}, volume = {5}, number = {2}, pages = {206--220}, year = {2004}, url = {https://doi.org/10.1504/IJSTM.2004.004059}, doi = {10.1504/IJSTM.2004.004059}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/KamarainenP04.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/Kapanen04, author = {Robert Kapanen}, title = {Customer relationship management and service delivery}, journal = {Int. J. Serv. Technol. Manag.}, volume = {5}, number = {1}, pages = {42--55}, year = {2004}, url = {https://doi.org/10.1504/IJSTM.2004.004025}, doi = {10.1504/IJSTM.2004.004025}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/Kapanen04.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/LingarajK04, author = {B. P. Lingaraj and Joseph N. Khamalah}, title = {Total quality management in small well-established service businesses}, journal = {Int. J. Serv. Technol. Manag.}, volume = {5}, number = {5/6}, pages = {479--487}, year = {2004}, url = {https://doi.org/10.1504/IJSTM.2004.006279}, doi = {10.1504/IJSTM.2004.006279}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/LingarajK04.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/MackieD04, author = {Brian G. Mackie and Charles E. Downing}, title = {Viability of electronic service offerings: user satisfaction in the business-to-employee market}, journal = {Int. J. Serv. Technol. Manag.}, volume = {5}, number = {1}, pages = {14--24}, year = {2004}, url = {https://doi.org/10.1504/IJSTM.2004.004023}, doi = {10.1504/IJSTM.2004.004023}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/MackieD04.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/ManandharT04, author = {Raman Manandhar and John C. S. Tang}, title = {An empirical study on the evaluation of bank branch performance using data envelopment analysis}, journal = {Int. J. Serv. Technol. Manag.}, volume = {5}, number = {2}, pages = {111--139}, year = {2004}, url = {https://doi.org/10.1504/IJSTM.2004.004054}, doi = {10.1504/IJSTM.2004.004054}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/ManandharT04.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/McAdamO04, author = {Rodney McAdam and Ian M. O'Neill}, title = {The impact of the {QUEST} quality award on the public leisure sector}, journal = {Int. J. Serv. Technol. Manag.}, volume = {5}, number = {3}, pages = {284--301}, year = {2004}, url = {https://doi.org/10.1504/IJSTM.2004.004301}, doi = {10.1504/IJSTM.2004.004301}, timestamp = {Thu, 29 Apr 2021 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/McAdamO04.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/MuinaCS04, author = {Fernando Enrique Garcia Muina and Gregorio Martin de Castro and Pedro L{\'{o}}pez{-}S{\'{a}}ez}, title = {A measurement model of technological knowledge in professional firms}, journal = {Int. J. Serv. Technol. Manag.}, volume = {5}, number = {5/6}, pages = {565--578}, year = {2004}, url = {https://doi.org/10.1504/IJSTM.2004.006273}, doi = {10.1504/IJSTM.2004.006273}, timestamp = {Thu, 14 Oct 2021 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/MuinaCS04.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/Mylonakis04, author = {John Mylonakis}, title = {Positioning communication strategies of Greek shipping companies relating to ferry passenger markets}, journal = {Int. J. Serv. Technol. Manag.}, volume = {5}, number = {1}, pages = {100--110}, year = {2004}, url = {https://doi.org/10.1504/IJSTM.2004.004028}, doi = {10.1504/IJSTM.2004.004028}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/Mylonakis04.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/Mylonakis04a, author = {John Mylonakis}, title = {Bank market conceptual maps: customers' perceptions of Hellenic financial services}, journal = {Int. J. Serv. Technol. Manag.}, volume = {5}, number = {2}, pages = {140--150}, year = {2004}, url = {https://doi.org/10.1504/IJSTM.2004.004055}, doi = {10.1504/IJSTM.2004.004055}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/Mylonakis04a.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/Mylonakis04b, author = {John Mylonakis}, title = {Mass customisation: the prospects and the limits of a useful marketing tool, as evaluated by two opposite business endeavours}, journal = {Int. J. Serv. Technol. Manag.}, volume = {5}, number = {4}, pages = {333--345}, year = {2004}, url = {https://doi.org/10.1504/IJSTM.2004.004846}, doi = {10.1504/IJSTM.2004.004846}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/Mylonakis04b.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/OzyilmazB04, author = {Adnan Ozyilmaz and Daniel Berg}, title = {Auditing entrepreneurial service innovations}, journal = {Int. J. Serv. Technol. Manag.}, volume = {5}, number = {4}, pages = {394--429}, year = {2004}, url = {https://doi.org/10.1504/IJSTM.2004.004851}, doi = {10.1504/IJSTM.2004.004851}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/OzyilmazB04.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/SanchezP04, author = {Angel Mart{\'{\i}}nez S{\'{a}}nchez and Manuela P{\'{e}}rez P{\'{e}}rez}, title = {The use of lean indicators for operations management in services}, journal = {Int. J. Serv. Technol. Manag.}, volume = {5}, number = {5/6}, pages = {465--478}, year = {2004}, url = {https://doi.org/10.1504/IJSTM.2004.006278}, doi = {10.1504/IJSTM.2004.006278}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/SanchezP04.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/Shoniregun04, author = {Charles A. Shoniregun}, title = {An investigation of information systems project failure and its implication on organisations}, journal = {Int. J. Serv. Technol. Manag.}, volume = {5}, number = {1}, pages = {25--41}, year = {2004}, url = {https://doi.org/10.1504/IJSTM.2004.004024}, doi = {10.1504/IJSTM.2004.004024}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/Shoniregun04.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/Sulek04, author = {Joanne M. Sulek}, title = {Statistical quality control in services}, journal = {Int. J. Serv. Technol. Manag.}, volume = {5}, number = {5/6}, pages = {522--531}, year = {2004}, url = {https://doi.org/10.1504/IJSTM.2004.006282}, doi = {10.1504/IJSTM.2004.006282}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/Sulek04.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/ToniT04, author = {Alberto De Toni and Stefano Tonchia}, title = {Measuring and managing after-sales service: Aprilia's experience}, journal = {Int. J. Serv. Technol. Manag.}, volume = {5}, number = {4}, pages = {385--393}, year = {2004}, url = {https://doi.org/10.1504/IJSTM.2004.004850}, doi = {10.1504/IJSTM.2004.004850}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/ToniT04.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/Uri04, author = {Noel D. Uri}, title = {Service quality and the impact of incentive regulation in telecommunications in the {USA}}, journal = {Int. J. Serv. Technol. Manag.}, volume = {5}, number = {3}, pages = {263--283}, year = {2004}, url = {https://doi.org/10.1504/IJSTM.2004.004300}, doi = {10.1504/IJSTM.2004.004300}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/Uri04.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/Wu04, author = {Jyh{-}Jeng Wu}, title = {Marketing's influence and cross-functional interaction in e-commerce}, journal = {Int. J. Serv. Technol. Manag.}, volume = {5}, number = {3}, pages = {247--262}, year = {2004}, url = {https://doi.org/10.1504/IJSTM.2004.004299}, doi = {10.1504/IJSTM.2004.004299}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/Wu04.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/ZhangP04, author = {Xiaoni Zhang and Victor R. Prybutok}, title = {An empirical study of online shopping: a service perspective}, journal = {Int. J. Serv. Technol. Manag.}, volume = {5}, number = {1}, pages = {1--13}, year = {2004}, url = {https://doi.org/10.1504/IJSTM.2004.004022}, doi = {10.1504/IJSTM.2004.004022}, timestamp = {Sun, 02 Oct 2022 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/ZhangP04.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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