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@article{DBLP:journals/ijstm/Ahlstrom04,
author = {Par Ahlstrom},
title = {Lean service operations: translating lean production principles to
service operations},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {5/6},
pages = {545--564},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.006284},
doi = {10.1504/IJSTM.2004.006284},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Ahlstrom04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ApteG04,
author = {Uday M. Apte and
Chon{-}Huat Goh},
title = {Applying lean manufacturing principles to information intensive services},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {5/6},
pages = {488--506},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.006280},
doi = {10.1504/IJSTM.2004.006280},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ApteG04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Arias-ArandaA04,
author = {Daniel Arias{-}Aranda and
Mar{\'{\i}}a Jos{\'{e}} {\'{A}}lvarez Gil},
title = {Long and short-term effects of customisation on the service operations
strategy},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {3},
pages = {233--246},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004298},
doi = {10.1504/IJSTM.2004.004298},
timestamp = {Wed, 28 Oct 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/Arias-ArandaA04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/BergE04,
author = {Daniel Berg and
Norman G. Einspruch},
title = {The service role of government in streamlining opportunities for construction
permitting in disaster recovery},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {3},
pages = {312--315},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004296},
doi = {10.1504/IJSTM.2004.004296},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/BergE04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/CelestinoEO04,
author = {Diego Jesus Cuello De Oro Celestino and
Luis Miguel Delgado Estirado and
Marta Fossas Olalla},
title = {Analysis of the relational capital between logistic partners},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {5/6},
pages = {507--521},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.006281},
doi = {10.1504/IJSTM.2004.006281},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/CelestinoEO04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ChenC04,
author = {Tser{-}Yieth Chen and
Ji{-}jenn Chiou},
title = {Forecasting the development of internet security technology in Taiwan
via scenario analysis},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {2},
pages = {170--180},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004057},
doi = {10.1504/IJSTM.2004.004057},
timestamp = {Wed, 30 Sep 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ChenC04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ChengYTT04,
author = {Joe Cheng and
Ya{-}Wen Yu and
Min{-}Jen Tsai and
Gwo{-}Hsiung Tzeng},
title = {Setting a business strategy to weather the telecommunications industry
downturn by using fuzzy {MCDM}},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {4},
pages = {346--361},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004847},
doi = {10.1504/IJSTM.2004.004847},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ChengYTT04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ChoPK04,
author = {Sung{-}Eui Cho and
Kwangtae Park and
Jonguk Kim},
title = {Taxonomy of services and its relationship with operations and strategy
in electronic commerce},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {5/6},
pages = {596--611},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.006275},
doi = {10.1504/IJSTM.2004.006275},
timestamp = {Fri, 09 Apr 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ChoPK04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Combe04,
author = {Colin Combe},
title = {A comparative analysis of the regulatory and business implications
of broadband rollout for the {USA} and the {UK} communications industries},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {3},
pages = {302--311},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004302},
doi = {10.1504/IJSTM.2004.004302},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Combe04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/CorominasLP04,
author = {Albert Corominas and
Amaia Lusa and
Rafael Pastor},
title = {Characteristics and classification of the annualised working hours
planning problems},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {5/6},
pages = {435--447},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.006276},
doi = {10.1504/IJSTM.2004.006276},
timestamp = {Thu, 23 Jun 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/CorominasLP04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Cuatrecasas04,
author = {Lluis Cuatrecasas},
title = {A lean management implementation method in service operations},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {5/6},
pages = {532--544},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.006283},
doi = {10.1504/IJSTM.2004.006283},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Cuatrecasas04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/DeyHKM04,
author = {P. K. Dey and
S. Hariharan and
A. Y. Kumar and
H. S. L. Moseley},
title = {Performance measurement of intensive care services in hospitals: the
case of Barbados},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {5/6},
pages = {579--595},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.006274},
doi = {10.1504/IJSTM.2004.006274},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/DeyHKM04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/DeyHO04,
author = {Prasanta Kumar Dey and
S. Hariharan and
Stephen O. Ogunlana},
title = {Information system planning in a drug service: a case study},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {2},
pages = {181--205},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004058},
doi = {10.1504/IJSTM.2004.004058},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/DeyHO04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Duran04,
author = {Alfonso Dur{\'{a}}n},
title = {Lean potential of network-enabled remote service outsourcing: spatio-temporal
decoupling and resource flexibility},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {5/6},
pages = {448--464},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.006277},
doi = {10.1504/IJSTM.2004.006277},
timestamp = {Fri, 09 Apr 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Duran04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/FitzsimmonsAMP04,
author = {James A. Fitzsimmons and
Edward Anderson and
Douglas Morrice and
G. Edward Powell},
title = {Managing service supply relationships},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {3},
pages = {221--232},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004297},
doi = {10.1504/IJSTM.2004.004297},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/FitzsimmonsAMP04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/GottardiBB04,
author = {Giorgio Gottardi and
Ettore Bolisani and
Matteo Di Biagi},
title = {Electronic commerce and open communities: an assessment of internet
{EDI}},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {2},
pages = {151--169},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004056},
doi = {10.1504/IJSTM.2004.004056},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/GottardiBB04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Guisado-TatoVF04,
author = {Manuel Guisado{-}Tato and
M. Vila{-}Alonso and
Carlos Ferro{-}Soto},
title = {Structural analysis of the shipbuilding industry based on transaction
cost theory},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {4},
pages = {372--384},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004849},
doi = {10.1504/IJSTM.2004.004849},
timestamp = {Mon, 26 Oct 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/Guisado-TatoVF04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/HoHTY04,
author = {Kai{-}chiu Ho and
Patrick Chi{-}leung Hui and
Xiao{-}ming Tao and
Philip Kwok{-}wing Yeung},
title = {Measuring the technological development of textiles and clothing industry
in Hong Kong: evaluation of key indicators},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {1},
pages = {56--89},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004026},
doi = {10.1504/IJSTM.2004.004026},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/HoHTY04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Hou04,
author = {Feng{-}Hsiung Hou},
title = {A research on the relationship between internet usage and organisational
performance in South Korean electronic commerce organisations},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {4},
pages = {362--371},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004848},
doi = {10.1504/IJSTM.2004.004848},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Hou04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/IbbotsonF04,
author = {Patrick Ibbotson and
Martin Fahy},
title = {The impact of e-commerce on small Irish firms},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {4},
pages = {317--332},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004845},
doi = {10.1504/IJSTM.2004.004845},
timestamp = {Sat, 30 Sep 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/IbbotsonF04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/JianM04,
author = {Liu Jian and
ShiHua Ma},
title = {Research on values of safety factor coordination under random supply},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {1},
pages = {90--99},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004027},
doi = {10.1504/IJSTM.2004.004027},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/JianM04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/KamarainenP04,
author = {Vesa Kamarainen and
Mikko Punakivi},
title = {Unattended reception a business opportunity?},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {2},
pages = {206--220},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004059},
doi = {10.1504/IJSTM.2004.004059},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/KamarainenP04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Kapanen04,
author = {Robert Kapanen},
title = {Customer relationship management and service delivery},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {1},
pages = {42--55},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004025},
doi = {10.1504/IJSTM.2004.004025},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Kapanen04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LingarajK04,
author = {B. P. Lingaraj and
Joseph N. Khamalah},
title = {Total quality management in small well-established service businesses},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {5/6},
pages = {479--487},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.006279},
doi = {10.1504/IJSTM.2004.006279},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LingarajK04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/MackieD04,
author = {Brian G. Mackie and
Charles E. Downing},
title = {Viability of electronic service offerings: user satisfaction in the
business-to-employee market},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {1},
pages = {14--24},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004023},
doi = {10.1504/IJSTM.2004.004023},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/MackieD04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ManandharT04,
author = {Raman Manandhar and
John C. S. Tang},
title = {An empirical study on the evaluation of bank branch performance using
data envelopment analysis},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {2},
pages = {111--139},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004054},
doi = {10.1504/IJSTM.2004.004054},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ManandharT04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/McAdamO04,
author = {Rodney McAdam and
Ian M. O'Neill},
title = {The impact of the {QUEST} quality award on the public leisure sector},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {3},
pages = {284--301},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004301},
doi = {10.1504/IJSTM.2004.004301},
timestamp = {Thu, 29 Apr 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/McAdamO04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/MuinaCS04,
author = {Fernando Enrique Garcia Muina and
Gregorio Martin de Castro and
Pedro L{\'{o}}pez{-}S{\'{a}}ez},
title = {A measurement model of technological knowledge in professional firms},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {5/6},
pages = {565--578},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.006273},
doi = {10.1504/IJSTM.2004.006273},
timestamp = {Thu, 14 Oct 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/MuinaCS04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Mylonakis04,
author = {John Mylonakis},
title = {Positioning communication strategies of Greek shipping companies relating
to ferry passenger markets},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {1},
pages = {100--110},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004028},
doi = {10.1504/IJSTM.2004.004028},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Mylonakis04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Mylonakis04a,
author = {John Mylonakis},
title = {Bank market conceptual maps: customers' perceptions of Hellenic financial
services},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {2},
pages = {140--150},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004055},
doi = {10.1504/IJSTM.2004.004055},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Mylonakis04a.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Mylonakis04b,
author = {John Mylonakis},
title = {Mass customisation: the prospects and the limits of a useful marketing
tool, as evaluated by two opposite business endeavours},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {4},
pages = {333--345},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004846},
doi = {10.1504/IJSTM.2004.004846},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Mylonakis04b.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/OzyilmazB04,
author = {Adnan Ozyilmaz and
Daniel Berg},
title = {Auditing entrepreneurial service innovations},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {4},
pages = {394--429},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004851},
doi = {10.1504/IJSTM.2004.004851},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/OzyilmazB04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/SanchezP04,
author = {Angel Mart{\'{\i}}nez S{\'{a}}nchez and
Manuela P{\'{e}}rez P{\'{e}}rez},
title = {The use of lean indicators for operations management in services},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {5/6},
pages = {465--478},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.006278},
doi = {10.1504/IJSTM.2004.006278},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/SanchezP04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Shoniregun04,
author = {Charles A. Shoniregun},
title = {An investigation of information systems project failure and its implication
on organisations},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {1},
pages = {25--41},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004024},
doi = {10.1504/IJSTM.2004.004024},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Shoniregun04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Sulek04,
author = {Joanne M. Sulek},
title = {Statistical quality control in services},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {5/6},
pages = {522--531},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.006282},
doi = {10.1504/IJSTM.2004.006282},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Sulek04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ToniT04,
author = {Alberto De Toni and
Stefano Tonchia},
title = {Measuring and managing after-sales service: Aprilia's experience},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {4},
pages = {385--393},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004850},
doi = {10.1504/IJSTM.2004.004850},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ToniT04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Uri04,
author = {Noel D. Uri},
title = {Service quality and the impact of incentive regulation in telecommunications
in the {USA}},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {3},
pages = {263--283},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004300},
doi = {10.1504/IJSTM.2004.004300},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Uri04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Wu04,
author = {Jyh{-}Jeng Wu},
title = {Marketing's influence and cross-functional interaction in e-commerce},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {3},
pages = {247--262},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004299},
doi = {10.1504/IJSTM.2004.004299},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Wu04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ZhangP04,
author = {Xiaoni Zhang and
Victor R. Prybutok},
title = {An empirical study of online shopping: a service perspective},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {1},
pages = {1--13},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004022},
doi = {10.1504/IJSTM.2004.004022},
timestamp = {Sun, 02 Oct 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ZhangP04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
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