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@inproceedings{DBLP:conf/icexss/AyadiA11,
  author       = {Nadia Yacoubi Ayadi and
                  Mohamed Ben Ahmed},
  editor       = {Mehdi Snene and
                  Jolita Ralyt{\'{e}} and
                  Jean{-}Henry Morin},
  title        = {An Enhanced Framework for Semantic Web Service Discovery},
  booktitle    = {Exploring Services Science - Second International Conference, {IESS}
                  2011, Geneva, Switzerland, February 16-18, 2011, Revised Selected
                  Papers},
  series       = {Lecture Notes in Business Information Processing},
  volume       = {82},
  pages        = {53--67},
  publisher    = {Springer},
  year         = {2011},
  url          = {https://doi.org/10.1007/978-3-642-21547-6\_5},
  doi          = {10.1007/978-3-642-21547-6\_5},
  timestamp    = {Sun, 04 Jun 2017 10:11:34 +0200},
  biburl       = {https://dblp.org/rec/conf/icexss/AyadiA11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icexss/BarlatierG11,
  author       = {Pierre{-}Jean Barlatier and
                  Eleni Giannopoulou},
  editor       = {Mehdi Snene and
                  Jolita Ralyt{\'{e}} and
                  Jean{-}Henry Morin},
  title        = {The Dual Perspective of Sustainable Development in Service Innovation:
                  {A} Conceptual Model Proposition for Research and Technology Organizations},
  booktitle    = {Exploring Services Science - Second International Conference, {IESS}
                  2011, Geneva, Switzerland, February 16-18, 2011, Revised Selected
                  Papers},
  series       = {Lecture Notes in Business Information Processing},
  volume       = {82},
  pages        = {98--112},
  publisher    = {Springer},
  year         = {2011},
  url          = {https://doi.org/10.1007/978-3-642-21547-6\_8},
  doi          = {10.1007/978-3-642-21547-6\_8},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icexss/BarlatierG11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icexss/FragidisT11,
  author       = {Garyfallos Fragidis and
                  Konstantinos A. Tarabanis},
  editor       = {Mehdi Snene and
                  Jolita Ralyt{\'{e}} and
                  Jean{-}Henry Morin},
  title        = {Towards an Ontological Foundation of Service Dominant Logic},
  booktitle    = {Exploring Services Science - Second International Conference, {IESS}
                  2011, Geneva, Switzerland, February 16-18, 2011, Revised Selected
                  Papers},
  series       = {Lecture Notes in Business Information Processing},
  volume       = {82},
  pages        = {201--215},
  publisher    = {Springer},
  year         = {2011},
  url          = {https://doi.org/10.1007/978-3-642-21547-6\_16},
  doi          = {10.1007/978-3-642-21547-6\_16},
  timestamp    = {Mon, 03 Jan 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icexss/FragidisT11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icexss/GolnamRW11,
  author       = {Arash Golnam and
                  Gil Regev and
                  Alain Wegmann},
  editor       = {Mehdi Snene and
                  Jolita Ralyt{\'{e}} and
                  Jean{-}Henry Morin},
  title        = {On Viable Service Systems: Developing a Modeling Framework for Analysis
                  of Viability in Service Systems},
  booktitle    = {Exploring Services Science - Second International Conference, {IESS}
                  2011, Geneva, Switzerland, February 16-18, 2011, Revised Selected
                  Papers},
  series       = {Lecture Notes in Business Information Processing},
  volume       = {82},
  pages        = {30--41},
  publisher    = {Springer},
  year         = {2011},
  url          = {https://doi.org/10.1007/978-3-642-21547-6\_3},
  doi          = {10.1007/978-3-642-21547-6\_3},
  timestamp    = {Wed, 24 May 2017 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icexss/GolnamRW11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icexss/Gonzalez11,
  author       = {Jes{\'{u}}s Alcoba Gonz{\'{a}}lez},
  editor       = {Mehdi Snene and
                  Jolita Ralyt{\'{e}} and
                  Jean{-}Henry Morin},
  title        = {The Paradox of Service Industrialization},
  booktitle    = {Exploring Services Science - Second International Conference, {IESS}
                  2011, Geneva, Switzerland, February 16-18, 2011, Revised Selected
                  Papers},
  series       = {Lecture Notes in Business Information Processing},
  volume       = {82},
  pages        = {127--135},
  publisher    = {Springer},
  year         = {2011},
  url          = {https://doi.org/10.1007/978-3-642-21547-6\_10},
  doi          = {10.1007/978-3-642-21547-6\_10},
  timestamp    = {Wed, 24 May 2017 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icexss/Gonzalez11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icexss/HachaniGV11,
  author       = {Safa Hachani and
                  Lilia Gzara and
                  Herv{\'{e}} Verjus},
  editor       = {Mehdi Snene and
                  Jolita Ralyt{\'{e}} and
                  Jean{-}Henry Morin},
  title        = {Business Process Flexibility in Service Composition: Experiment Using
                  a PLM-Based Scenario},
  booktitle    = {Exploring Services Science - Second International Conference, {IESS}
                  2011, Geneva, Switzerland, February 16-18, 2011, Revised Selected
                  Papers},
  series       = {Lecture Notes in Business Information Processing},
  volume       = {82},
  pages        = {158--172},
  publisher    = {Springer},
  year         = {2011},
  url          = {https://doi.org/10.1007/978-3-642-21547-6\_13},
  doi          = {10.1007/978-3-642-21547-6\_13},
  timestamp    = {Wed, 24 May 2017 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icexss/HachaniGV11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icexss/Khan11,
  author       = {Khaled M. Khan},
  editor       = {Mehdi Snene and
                  Jolita Ralyt{\'{e}} and
                  Jean{-}Henry Morin},
  title        = {Profile-Based Security Assurances for Service Software},
  booktitle    = {Exploring Services Science - Second International Conference, {IESS}
                  2011, Geneva, Switzerland, February 16-18, 2011, Revised Selected
                  Papers},
  series       = {Lecture Notes in Business Information Processing},
  volume       = {82},
  pages        = {232--236},
  publisher    = {Springer},
  year         = {2011},
  url          = {https://doi.org/10.1007/978-3-642-21547-6\_19},
  doi          = {10.1007/978-3-642-21547-6\_19},
  timestamp    = {Wed, 25 Sep 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icexss/Khan11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icexss/KreuzerA11,
  author       = {Ernst Kreuzer and
                  Helmut Aschbacher},
  editor       = {Mehdi Snene and
                  Jolita Ralyt{\'{e}} and
                  Jean{-}Henry Morin},
  title        = {Strategy-Based Service Business Development for Small and Medium Sized
                  Enterprises},
  booktitle    = {Exploring Services Science - Second International Conference, {IESS}
                  2011, Geneva, Switzerland, February 16-18, 2011, Revised Selected
                  Papers},
  series       = {Lecture Notes in Business Information Processing},
  volume       = {82},
  pages        = {173--188},
  publisher    = {Springer},
  year         = {2011},
  url          = {https://doi.org/10.1007/978-3-642-21547-6\_14},
  doi          = {10.1007/978-3-642-21547-6\_14},
  timestamp    = {Wed, 24 May 2017 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icexss/KreuzerA11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icexss/KryvinskaAS11,
  author       = {Natalia Kryvinska and
                  Lukas Auer and
                  Christine Strauss},
  editor       = {Mehdi Snene and
                  Jolita Ralyt{\'{e}} and
                  Jean{-}Henry Morin},
  title        = {An Approach to Extract the Business Value from {SOA} Services},
  booktitle    = {Exploring Services Science - Second International Conference, {IESS}
                  2011, Geneva, Switzerland, February 16-18, 2011, Revised Selected
                  Papers},
  series       = {Lecture Notes in Business Information Processing},
  volume       = {82},
  pages        = {42--52},
  publisher    = {Springer},
  year         = {2011},
  url          = {https://doi.org/10.1007/978-3-642-21547-6\_4},
  doi          = {10.1007/978-3-642-21547-6\_4},
  timestamp    = {Sun, 02 Jun 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icexss/KryvinskaAS11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icexss/LepmetsRR11,
  author       = {Marion Lepmets and
                  Eric Ras and
                  Alain Renault},
  editor       = {Mehdi Snene and
                  Jolita Ralyt{\'{e}} and
                  Jean{-}Henry Morin},
  title        = {Impact Analysis of Process Improvement on {IT} Service Quality},
  booktitle    = {Exploring Services Science - Second International Conference, {IESS}
                  2011, Geneva, Switzerland, February 16-18, 2011, Revised Selected
                  Papers},
  series       = {Lecture Notes in Business Information Processing},
  volume       = {82},
  pages        = {227--231},
  publisher    = {Springer},
  year         = {2011},
  url          = {https://doi.org/10.1007/978-3-642-21547-6\_18},
  doi          = {10.1007/978-3-642-21547-6\_18},
  timestamp    = {Fri, 02 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icexss/LepmetsRR11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icexss/MendesS11,
  author       = {Carlos Mendes and
                  Miguel Mira da Silva},
  editor       = {Mehdi Snene and
                  Jolita Ralyt{\'{e}} and
                  Jean{-}Henry Morin},
  title        = {Implementing a Request Fulfillment Process},
  booktitle    = {Exploring Services Science - Second International Conference, {IESS}
                  2011, Geneva, Switzerland, February 16-18, 2011, Revised Selected
                  Papers},
  series       = {Lecture Notes in Business Information Processing},
  volume       = {82},
  pages        = {113--126},
  publisher    = {Springer},
  year         = {2011},
  url          = {https://doi.org/10.1007/978-3-642-21547-6\_9},
  doi          = {10.1007/978-3-642-21547-6\_9},
  timestamp    = {Sun, 04 Jun 2017 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icexss/MendesS11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icexss/MigueisCC11,
  author       = {Vera L. Migu{\'{e}}is and
                  Ana S. Camanho and
                  Jo{\~{a}}o Falc{\~{a}}o e Cunha},
  editor       = {Mehdi Snene and
                  Jolita Ralyt{\'{e}} and
                  Jean{-}Henry Morin},
  title        = {Mining Customer Loyalty Card Programs: The Improvement of Service
                  Levels Enabled by Innovative Segmentation and Promotions Design},
  booktitle    = {Exploring Services Science - Second International Conference, {IESS}
                  2011, Geneva, Switzerland, February 16-18, 2011, Revised Selected
                  Papers},
  series       = {Lecture Notes in Business Information Processing},
  volume       = {82},
  pages        = {83--97},
  publisher    = {Springer},
  year         = {2011},
  url          = {https://doi.org/10.1007/978-3-642-21547-6\_7},
  doi          = {10.1007/978-3-642-21547-6\_7},
  timestamp    = {Sun, 04 Jun 2017 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icexss/MigueisCC11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icexss/MourinhoGC11,
  author       = {Jo{\~{a}}o Mourinho and
                  Teresa Galv{\~{a}}o and
                  Jo{\~{a}}o Falc{\~{a}}o e Cunha},
  editor       = {Mehdi Snene and
                  Jolita Ralyt{\'{e}} and
                  Jean{-}Henry Morin},
  title        = {Spider Maps for Location-Based Services Improvement},
  booktitle    = {Exploring Services Science - Second International Conference, {IESS}
                  2011, Geneva, Switzerland, February 16-18, 2011, Revised Selected
                  Papers},
  series       = {Lecture Notes in Business Information Processing},
  volume       = {82},
  pages        = {16--29},
  publisher    = {Springer},
  year         = {2011},
  url          = {https://doi.org/10.1007/978-3-642-21547-6\_2},
  doi          = {10.1007/978-3-642-21547-6\_2},
  timestamp    = {Wed, 17 Nov 2021 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icexss/MourinhoGC11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icexss/RegevHW11,
  author       = {Gil Regev and
                  Olivier Hayard and
                  Alain Wegmann},
  editor       = {Mehdi Snene and
                  Jolita Ralyt{\'{e}} and
                  Jean{-}Henry Morin},
  title        = {Service Systems and Value Modeling from an Appreciative System Perspective},
  booktitle    = {Exploring Services Science - Second International Conference, {IESS}
                  2011, Geneva, Switzerland, February 16-18, 2011, Revised Selected
                  Papers},
  series       = {Lecture Notes in Business Information Processing},
  volume       = {82},
  pages        = {146--157},
  publisher    = {Springer},
  year         = {2011},
  url          = {https://doi.org/10.1007/978-3-642-21547-6\_12},
  doi          = {10.1007/978-3-642-21547-6\_12},
  timestamp    = {Wed, 24 May 2017 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icexss/RegevHW11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icexss/RyanTS11,
  author       = {Linda Ryan and
                  David Tormey and
                  Perry Share},
  editor       = {Mehdi Snene and
                  Jolita Ralyt{\'{e}} and
                  Jean{-}Henry Morin},
  title        = {Comparison of Research Based vs. Industry Developed {PSS} Models},
  booktitle    = {Exploring Services Science - Second International Conference, {IESS}
                  2011, Geneva, Switzerland, February 16-18, 2011, Revised Selected
                  Papers},
  series       = {Lecture Notes in Business Information Processing},
  volume       = {82},
  pages        = {216--226},
  publisher    = {Springer},
  year         = {2011},
  url          = {https://doi.org/10.1007/978-3-642-21547-6\_17},
  doi          = {10.1007/978-3-642-21547-6\_17},
  timestamp    = {Sat, 09 Apr 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icexss/RyanTS11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icexss/Zaballa11,
  author       = {Rafael Zaballa},
  editor       = {Mehdi Snene and
                  Jolita Ralyt{\'{e}} and
                  Jean{-}Henry Morin},
  title        = {Services Science: Filling the Gap between Knowledge and Needs},
  booktitle    = {Exploring Services Science - Second International Conference, {IESS}
                  2011, Geneva, Switzerland, February 16-18, 2011, Revised Selected
                  Papers},
  series       = {Lecture Notes in Business Information Processing},
  volume       = {82},
  pages        = {136--145},
  publisher    = {Springer},
  year         = {2011},
  url          = {https://doi.org/10.1007/978-3-642-21547-6\_11},
  doi          = {10.1007/978-3-642-21547-6\_11},
  timestamp    = {Wed, 24 May 2017 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icexss/Zaballa11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icexss/ZephirR11,
  author       = {Olivier Zephir and
                  Sandrine Reiter},
  editor       = {Mehdi Snene and
                  Jolita Ralyt{\'{e}} and
                  Jean{-}Henry Morin},
  title        = {Designing a Dynamic Competency Framework for the Service System Innovation
                  Architect},
  booktitle    = {Exploring Services Science - Second International Conference, {IESS}
                  2011, Geneva, Switzerland, February 16-18, 2011, Revised Selected
                  Papers},
  series       = {Lecture Notes in Business Information Processing},
  volume       = {82},
  pages        = {189--200},
  publisher    = {Springer},
  year         = {2011},
  url          = {https://doi.org/10.1007/978-3-642-21547-6\_15},
  doi          = {10.1007/978-3-642-21547-6\_15},
  timestamp    = {Wed, 24 May 2017 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icexss/ZephirR11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icexss/ZhaoLLM11,
  author       = {Yongwang Zhao and
                  Jing Li and
                  Zhuqing Li and
                  Dianfu Ma},
  editor       = {Mehdi Snene and
                  Jolita Ralyt{\'{e}} and
                  Jean{-}Henry Morin},
  title        = {Towards Hierarchical Modeling and Analysis of Web Services Choreography},
  booktitle    = {Exploring Services Science - Second International Conference, {IESS}
                  2011, Geneva, Switzerland, February 16-18, 2011, Revised Selected
                  Papers},
  series       = {Lecture Notes in Business Information Processing},
  volume       = {82},
  pages        = {1--15},
  publisher    = {Springer},
  year         = {2011},
  url          = {https://doi.org/10.1007/978-3-642-21547-6\_1},
  doi          = {10.1007/978-3-642-21547-6\_1},
  timestamp    = {Thu, 24 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icexss/ZhaoLLM11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icexss/ZignaleKRH11,
  author       = {Daniel Zignale and
                  Sylvain Kubicki and
                  Sophie Ramel and
                  Gilles Halin},
  editor       = {Mehdi Snene and
                  Jolita Ralyt{\'{e}} and
                  Jean{-}Henry Morin},
  title        = {A Model-Based Method for the Design of Services in Collaborative Business
                  Environments},
  booktitle    = {Exploring Services Science - Second International Conference, {IESS}
                  2011, Geneva, Switzerland, February 16-18, 2011, Revised Selected
                  Papers},
  series       = {Lecture Notes in Business Information Processing},
  volume       = {82},
  pages        = {68--82},
  publisher    = {Springer},
  year         = {2011},
  url          = {https://doi.org/10.1007/978-3-642-21547-6\_6},
  doi          = {10.1007/978-3-642-21547-6\_6},
  timestamp    = {Fri, 02 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icexss/ZignaleKRH11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@proceedings{DBLP:conf/icexss/2011,
  editor       = {Mehdi Snene and
                  Jolita Ralyt{\'{e}} and
                  Jean{-}Henry Morin},
  title        = {Exploring Services Science - Second International Conference, {IESS}
                  2011, Geneva, Switzerland, February 16-18, 2011, Revised Selected
                  Papers},
  series       = {Lecture Notes in Business Information Processing},
  volume       = {82},
  publisher    = {Springer},
  year         = {2011},
  url          = {https://doi.org/10.1007/978-3-642-21547-6},
  doi          = {10.1007/978-3-642-21547-6},
  isbn         = {978-3-642-21546-9},
  timestamp    = {Sun, 04 Jun 2017 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icexss/2011.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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