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@inproceedings{DBLP:conf/icegov/Al-LawatiB20,
  author       = {Ali Hussain Al{-}Lawati and
                  Lu{\'{\i}}s Soares Barbosa},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Towards a register-based census in Oman},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {823--826},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428631},
  doi          = {10.1145/3428502.3428631},
  timestamp    = {Fri, 09 Apr 2021 16:58:30 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/Al-LawatiB20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/AlarabiatSE20,
  author       = {Ayman Alarabiat and
                  Delfina Soares and
                  Elsa Estevez},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Municipalities e-Participation initiatives through Facebook: citizens
                  perspective},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {551--559},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428585},
  doi          = {10.1145/3428502.3428585},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/AlarabiatSE20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/AlexopoulosSBKP20,
  author       = {Panagiotis Alexopoulos and
                  Maria Smyrli and
                  Vasilios Bagiokos and
                  Ioannis Kokaras and
                  Theodora Petroula},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {An executive project management approach to e-Government},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {263--266},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428539},
  doi          = {10.1145/3428502.3428539},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/AlexopoulosSBKP20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/AnastasopoulouM20,
  author       = {Kalliopi Anastasopoulou and
                  Pasquale Mari and
                  Aimilia Magkanaraki and
                  Emmanouil G. Spanakis and
                  Matteo Merialdo and
                  Vangelis Sakkalis and
                  Sabina Magalini},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Public and private healthcare organisations: a socio-technical model
                  for identifying cybersecurity aspects},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {168--175},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428525},
  doi          = {10.1145/3428502.3428525},
  timestamp    = {Sat, 09 Apr 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/AnastasopoulouM20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/ArA20,
  author       = {Anil Yasin Ar and
                  Asad Abbas},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Government ICT-based cross sectoral collaboration strategy for financial
                  support of low-income families during the {COVID-19} pandemic},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {560--563},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428586},
  doi          = {10.1145/3428502.3428586},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/ArA20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/AzambujaPK20,
  author       = {Luiza Schuch de Azambuja and
                  Gabriela Viale Pereira and
                  Robert Krimmer},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Clearing the existing fog over the smart sustainable city concept:
                  highlighting the importance of governance},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {628--637},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428595},
  doi          = {10.1145/3428502.3428595},
  timestamp    = {Fri, 09 Apr 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/AzambujaPK20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/Backhouse20,
  author       = {Judy Backhouse},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {A taxonomy of measures for smart cities},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {609--619},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428593},
  doi          = {10.1145/3428502.3428593},
  timestamp    = {Sat, 09 Apr 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/Backhouse20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/Balakrishna20,
  author       = {Sundar Balakrishna},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Connecting the unconnected: innovations in mobile government in the
                  Indian state of Andhra Pradesh},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {442--451},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428571},
  doi          = {10.1145/3428502.3428571},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/Balakrishna20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/Batista20,
  author       = {Lucas Meirelles Toledo Ramos Batista},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Platforms real estate: a brief analysis of what the literature contains
                  and lacks},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {682--685},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428603},
  doi          = {10.1145/3428502.3428603},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/Batista20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/BellantuonoMATA20,
  author       = {Loredana Bellantuono and
                  Alfonso Monaco and
                  Nicola Amoroso and
                  Sabina Tangaro and
                  Vincenzo Aquaro and
                  Roberto Bellotti},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Mapping digital governance projects through complex networks},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {230--233},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428535},
  doi          = {10.1145/3428502.3428535},
  timestamp    = {Fri, 09 Apr 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/BellantuonoMATA20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/BolgovC20,
  author       = {Radomir V. Bolgov and
                  Andrei V. Chugunov},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {From open budget to participatory budgeting in the context of the
                  Eurasian Digital Agenda},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {535--543},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428583},
  doi          = {10.1145/3428502.3428583},
  timestamp    = {Wed, 23 Feb 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/BolgovC20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/BolivarAA20,
  author       = {Manuel Pedro Rodr{\'{\i}}guez Bol{\'{\i}}var and
                  Cristina Alcaide{-}Mu{\~{n}}oz and
                  Laura Alcaide{-}Mu{\~{n}}oz},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Characterising smart initiatives' planning in Smart Cities: an empirical
                  analysis in Spanish Smart Cities},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {585--595},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428590},
  doi          = {10.1145/3428502.3428590},
  timestamp    = {Tue, 21 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/BolivarAA20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/BourguignonAM20,
  author       = {Milber Fernandes Morais Bourguignon and
                  Vanessa da Rocha Santos Almeida and
                  Marie Anne Macadar},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Blockchain technology to improve transparency in the Brazilian destatization
                  process: the case of {BNDES}},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {152--156},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428522},
  doi          = {10.1145/3428502.3428522},
  timestamp    = {Tue, 21 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/BourguignonAM20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/Bower20,
  author       = {Linda Lee Bower},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Digital transformation of public services and administration: a case
                  study of Bulgaria},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {267--270},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428540},
  doi          = {10.1145/3428502.3428540},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/Bower20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/BrancoKSM20,
  author       = {Te{\'{o}}filo T. Branco Jr. and
                  Ilka M. Kawashita and
                  Filipe de S{\'{a}}{-}Soares and
                  Cl{\'{a}}udio N. Monteiro},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {An IoT application case study to optimize electricity consumption
                  in the government sector},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {70--81},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428511},
  doi          = {10.1145/3428502.3428511},
  timestamp    = {Mon, 05 Feb 2024 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/BrancoKSM20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/BrunoLCDMPM20,
  author       = {Ilenia Bruno and
                  Georges Lobo and
                  Beatrice Valente Covino and
                  Alessandro Donarelli and
                  Valeria Marchetti and
                  Anna Schiavone Panni and
                  Francesco Molinari},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Technology readiness revisited: a proposal for extending the scope
                  of impact assessment of European public services},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {369--380},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428552},
  doi          = {10.1145/3428502.3428552},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/BrunoLCDMPM20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/BundinMR20,
  author       = {Mikhail Bundin and
                  Aleksei Martynov and
                  Fedor Rumyantsev},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Legal framework for self-driving cars: the case of Russia},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {206--213},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428531},
  doi          = {10.1145/3428502.3428531},
  timestamp    = {Mon, 03 Jan 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/BundinMR20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/Cahlikova20,
  author       = {Tereza Cahlikova},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {The implementation of a digital curriculum on the local level: lessons
                  from a Swiss case study},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {184--191},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428528},
  doi          = {10.1145/3428502.3428528},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/Cahlikova20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/CaneteTSA20,
  author       = {Denisse Ca{\~{n}}ete and
                  Romina Torres and
                  Rodrigo Salas and
                  Hern{\'{a}}n Astudillo},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Framework to prioritize digital transformation initiatives based on
                  the country's development impact},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {477--484},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428575},
  doi          = {10.1145/3428502.3428575},
  timestamp    = {Fri, 13 Aug 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/CaneteTSA20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/CarvalhoS20,
  author       = {Joana Carvalho and
                  Rui Dinis Sousa},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Exploring the case of a local food bank to understand information
                  technology use in government information networks},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {564--567},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428587},
  doi          = {10.1145/3428502.3428587},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/CarvalhoS20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/Castillo20,
  author       = {Aryam Salazar Castillo},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Measures to safeguard food security during {COVID-19:} the experience
                  of the sowing plan in Venezuela},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {396--399},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428555},
  doi          = {10.1145/3428502.3428555},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/Castillo20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/CastilloTMG20,
  author       = {Aryam Salazar Castillo and
                  Rosa S{\'{a}}nchez Tortolero and
                  Jorbin Mart{\'{\i}}nez Medina and
                  Jean Carlo M{\'{a}}rquez Gonz{\'{a}}lez},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Participation of persons with disabilities in grassroots organizations
                  (OBPPs) through the Community Integration System {(SINCO)}},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {287--297},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428543},
  doi          = {10.1145/3428502.3428543},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/CastilloTMG20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/Ceballos-Zuluaga20,
  author       = {Andrea Ceballos{-}Zuluaga and
                  Luis Daniel Benavides Navarro and
                  Victoria Eugenia Ospina{-}Becerra},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Towards a measuring framework for knowledge creation in smart cities},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {646--653},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428597},
  doi          = {10.1145/3428502.3428597},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/Ceballos-Zuluaga20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/CharalabidisL20,
  author       = {Yannis Charalabidis and
                  Zoi Lachana},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {On the science foundation of digital governance and transformation},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {214--221},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428532},
  doi          = {10.1145/3428502.3428532},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/CharalabidisL20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/CharalabidisPD20,
  author       = {Yannis Charalabidis and
                  Charalampos Papadopoulos and
                  Athanasios Davalas},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Defining a digital city strategy in a collaborative way: the case
                  of Kavala, Greece},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {254--262},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428538},
  doi          = {10.1145/3428502.3428538},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/CharalabidisPD20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/ChesnevarGME20,
  author       = {Carlos Iv{\'{a}}n Ches{\~{n}}evar and
                  Mar{\'{\i}}a Paula Gonz{\'{a}}lez and
                  Ana Gabriela Maguitman and
                  Elsa Estevez},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {A first approach towards integrating computational argumentation in
                  cognitive cities},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {25--32},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428506},
  doi          = {10.1145/3428502.3428506},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/ChesnevarGME20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/ChiarelliKRR20,
  author       = {Federico Chiarelli and
                  Barbora Kudzmanaite and
                  Giorgio Cacciaguerra Ranghieri and
                  Miguel Alvarez Rodriguez},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {The {EIF} monitoring mechanism},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {811--814},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428627},
  doi          = {10.1145/3428502.3428627},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/ChiarelliKRR20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/ChichkovaBV20,
  author       = {Natalia Chichkova and
                  Alena Begler and
                  Vitaly Vlasov},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Modeling city land use with an ontology},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {851--854},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428638},
  doi          = {10.1145/3428502.3428638},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/ChichkovaBV20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/DasPM20,
  author       = {Rama Krushna Das and
                  Manisha Panda and
                  Harekrishna Misra},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Decision support grievance redressal system using sentence sentiment
                  analysis},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {17--24},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428505},
  doi          = {10.1145/3428502.3428505},
  timestamp    = {Thu, 21 Jan 2021 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/DasPM20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/DaviesP20,
  author       = {Jonathan Davies and
                  Rob Procter},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Online platforms of public participation: a deliberative democracy
                  or a delusion?},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {746--753},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428614},
  doi          = {10.1145/3428502.3428614},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/DaviesP20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/DemirdovenCK20,
  author       = {Burcu Demirdoven and
                  Ecem Buse Sevinc Cubuk and
                  Naci Karkin},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Establishing relational trust in e-Participation: a systematic literature
                  review to propose a model},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {341--348},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428549},
  doi          = {10.1145/3428502.3428549},
  timestamp    = {Wed, 07 Dec 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/DemirdovenCK20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/DietelH20,
  author       = {Maria Dietel and
                  Moreen Heine},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Agility in public sector {IT} projects},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {803--806},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428625},
  doi          = {10.1145/3428502.3428625},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/DietelH20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/ErlenheimDT20,
  author       = {Regina Erlenheim and
                  Dirk Draheim and
                  Kuldar Taveter},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Identifying design principles for proactive services through systematically
                  understanding the reactivity-proactivity spectrum},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {452--458},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428572},
  doi          = {10.1145/3428502.3428572},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/ErlenheimDT20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/FilatovaV20,
  author       = {Olga Filatova and
                  Daniil Volkovskii},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {The online discourse as a form of e-Participation: the experience
                  of internet discourse research},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {326--333},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428547},
  doi          = {10.1145/3428502.3428547},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/FilatovaV20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/Gerontas20,
  author       = {Alexandros Gerontas},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Towards an e-Government semantic interoperability assessment framework},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {767--774},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428617},
  doi          = {10.1145/3428502.3428617},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/Gerontas20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/GlauserSK20,
  author       = {Christoph Glauser and
                  Loris Schmid and
                  Mascha Kurpicz{-}Briki},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Identifying the public interest in {COVID-19} contact tracing apps
                  in Switzerland based on online search behavior},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {120--123},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428517},
  doi          = {10.1145/3428502.3428517},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/GlauserSK20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/GostojicLG20,
  author       = {Stevan Gostojic and
                  Biljana Ledenican and
                  Nenad Grsic},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Digitizing parliaments: a case study of Serbia},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {705--710},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428606},
  doi          = {10.1145/3428502.3428606},
  timestamp    = {Mon, 03 Jan 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/GostojicLG20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/GulateeYGGSP20,
  author       = {Yenisel Gulatee and
                  Qianli Yuan and
                  Mila Gasc{\'{o}}{-}Hern{\'{a}}ndez and
                  J. Ram{\'{o}}n Gil{-}Garc{\'{\i}}a and
                  Megan K. Sutherland{-}Mitzner and
                  Theresa A. Pardo},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Technology adoption for emergency preparedness and response in rural
                  areas: identifying the main determinants},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {469--476},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428574},
  doi          = {10.1145/3428502.3428574},
  timestamp    = {Fri, 08 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/GulateeYGGSP20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/GuptaP20,
  author       = {Rajan Gupta and
                  Saibal Kumar Pal},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Effective inclusion of citizens through e-Governance services: case
                  study of direct benefit transfer in India},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {787--790},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428621},
  doi          = {10.1145/3428502.3428621},
  timestamp    = {Thu, 17 Dec 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/GuptaP20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/HanbalPS20,
  author       = {Rajesh Dinesh Hanbal and
                  Amit Prakash and
                  Janaki Srinivasan},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Who drives data in data-driven governance?: The politics of data production
                  in India's livelihood program},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {485--493},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428576},
  doi          = {10.1145/3428502.3428576},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/HanbalPS20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/HeineS20,
  author       = {Moreen Heine and
                  Matthias Schmid},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Methods and tools in the early stages of legislation},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {799--802},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428624},
  doi          = {10.1145/3428502.3428624},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/HeineS20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/Hooda20,
  author       = {Apeksha Hooda},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Interplay of core-competencies leading to the implementation of future-oriented
                  and sustainable e-Governance: a mixed method research},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {404--409},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428557},
  doi          = {10.1145/3428502.3428557},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/Hooda20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/IsagahM20,
  author       = {Tupokigwe Isagah and
                  Albogast Musabila},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Recommendations for artificial intelligence implementation in African
                  governments: results from researchers and practitioners of {AI/ML}},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {82--89},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428512},
  doi          = {10.1145/3428502.3428512},
  timestamp    = {Sun, 06 Aug 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/IsagahM20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/JamiesonWM20,
  author       = {David Jamieson and
                  Rob Wilson and
                  Mike Martin},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Is the GaaP wider than we think?: Applying a sociotechnical lens to
                  Government-as-a-Platform},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {514--517},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428580},
  doi          = {10.1145/3428502.3428580},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/JamiesonWM20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/KalogirouDDCDL20,
  author       = {Victoria Kalogirou and
                  Sander van Dooren and
                  Ilias Dimopoulos and
                  Yannis Charalabidis and
                  Jean{-}Paul De{-}Baets and
                  Georges Lobo},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Linked government data hub, an ontology agnostic data harvester and
                  {API}},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {779--782},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428619},
  doi          = {10.1145/3428502.3428619},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/KalogirouDDCDL20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/KalogirouSC20,
  author       = {Victoria Kalogirou and
                  Antonios Stasis and
                  Yannis Charalabidis},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Adapting national interoperability frameworks beyond {EIF} 3.0: the
                  case of Greece},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {234--243},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428536},
  doi          = {10.1145/3428502.3428536},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/KalogirouSC20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/KapsaM20,
  author       = {Izabela Kapsa and
                  Magdalena Musial{-}Karg},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {E-Government in Poland in public data and opinions of Poles: empirical
                  analysis},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {419--429},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428559},
  doi          = {10.1145/3428502.3428559},
  timestamp    = {Fri, 09 Apr 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/KapsaM20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/KarachayCN20,
  author       = {Vitalina Karachay and
                  Andrei V. Chugunov and
                  Ruzhena Neustroeva},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Participatory budgeting and e-Participation in smart cities: comparative
                  overview},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {835--838},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428634},
  doi          = {10.1145/3428502.3428634},
  timestamp    = {Mon, 06 Sep 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/KarachayCN20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/KarachayPKP20,
  author       = {Vitalina Karachay and
                  Dmitry Prokudin and
                  Olga Kononova and
                  Daria Pilyasova},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Sociocultural information urban space in smart city context},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {568--575},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428588},
  doi          = {10.1145/3428502.3428588},
  timestamp    = {Tue, 29 Dec 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/KarachayPKP20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/KariukiAO20,
  author       = {Paul Kariuki and
                  Jude A. Adeleke and
                  Lizzy Oluwatoyin Ofusori},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {The role of open data in enabling fiscal transparency and accountability
                  in municipalities in Africa: South Africa and Nigeria case studies},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {410--418},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428558},
  doi          = {10.1145/3428502.3428558},
  timestamp    = {Thu, 23 Jun 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/KariukiAO20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/Kaushik20,
  author       = {Anjali Kaushik},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {New technology interventions including blockchain technology in land
                  record and registry management in India},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {143--151},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428521},
  doi          = {10.1145/3428502.3428521},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/Kaushik20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/KhanZ20,
  author       = {Saima Khan and
                  Moinul Zaber},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Understanding the responsiveness of local-level e-Governance platforms
                  of Bangladesh},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {400--403},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428556},
  doi          = {10.1145/3428502.3428556},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/KhanZ20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/KleimanMJ20,
  author       = {Fernando Kleiman and
                  Sebastiaan A. Meijer and
                  Marijn Janssen},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Behavioral factors influencing the opening of government data by civil
                  servants: initial findings from the literature},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {529--534},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428582},
  doi          = {10.1145/3428502.3428582},
  timestamp    = {Fri, 08 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/KleimanMJ20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/KoulizakisL20,
  author       = {Ioannis Koulizakis and
                  Euripides N. Loukis},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {A development framework for blockchain technologies in digital government},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {129--136},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428519},
  doi          = {10.1145/3428502.3428519},
  timestamp    = {Mon, 01 Feb 2021 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/KoulizakisL20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/KyriakouEP20,
  author       = {Niki Kyriakou and
                  Loukis Euripides and
                  Dimitropoulou Paraskevi},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Factors affecting cloud storage adoption by Greek municipalities},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {244--253},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428537},
  doi          = {10.1145/3428502.3428537},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/KyriakouEP20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/LameirasCSD20,
  author       = {Mariana Lameiras and
                  Maria Jo{\~{a}}o Costa and
                  Delfina Soares and
                  Soumaya I. Ben Dhaou},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Key indicators for justice: evidence-based research for policy-making},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {827--830},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428632},
  doi          = {10.1145/3428502.3428632},
  timestamp    = {Thu, 15 Apr 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/LameirasCSD20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/LanzaGP20,
  author       = {Beatriz Barreto Brasileiro Lanza and
                  J. Ram{\'{o}}n Gil{-}Garc{\'{\i}}a and
                  Theresa A. Pardo},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {What makes a city smart?: Reconsidering the core components in the
                  Brazilian context},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {638--645},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428596},
  doi          = {10.1145/3428502.3428596},
  timestamp    = {Fri, 08 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/LanzaGP20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/Lee-Geiller20,
  author       = {Seulki Lee{-}Geiller},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Conditions influencing e-Participation: a cross-country comparative
                  mixed methods analysis},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {754--761},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428615},
  doi          = {10.1145/3428502.3428615},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/Lee-Geiller20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/LeventisAF20,
  author       = {Sotiris Leventis and
                  Vassileios{-}Marios Anastassiou and
                  Fotios Fitsilis},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Application of enterprise integration patterns for the digital transformation
                  of parliamentary control},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {738--741},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428612},
  doi          = {10.1145/3428502.3428612},
  timestamp    = {Fri, 24 Sep 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/LeventisAF20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/Li20,
  author       = {Lue Li},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Macao government fights the {COVID-19} epidemics with the help of
                  e-Government and big data},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {112--115},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428515},
  doi          = {10.1145/3428502.3428515},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/Li20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/LivaCMGB20,
  author       = {Giovanni Liva and
                  Cristiano Codagnone and
                  Gianluca Misuraca and
                  Vaida Gineikyte and
                  Egidijus Barcevicius},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Exploring digital government transformation: a literature review},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {502--509},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428578},
  doi          = {10.1145/3428502.3428578},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/LivaCMGB20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/LoutsarisC20,
  author       = {Michalis Avgerinos Loutsaris and
                  Yannis Charalabidis},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Legal informatics from the aspect of interoperability: a review of
                  systems, tools and ontologies},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {731--737},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428611},
  doi          = {10.1145/3428502.3428611},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/LoutsarisC20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/LucianoW20,
  author       = {Edimara M. Luciano and
                  Guilherme Costa Wiedenh{\"{o}}ft},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {The role of organizational citizenship behavior and strategic alignment
                  in increasing the generation of public value through digital transformation},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {494--501},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428577},
  doi          = {10.1145/3428502.3428577},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/LucianoW20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/MahrooqiB20,
  author       = {Shaima Al Mahrooqi and
                  Judy Backhouse},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Selecting indicators for the Smart City Pilot in Knowledge Oasis Muscat
                  (KOM), Sultanate of Oman},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {791--794},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428622},
  doi          = {10.1145/3428502.3428622},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/MahrooqiB20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/MalhotraA20,
  author       = {Charru Malhotra and
                  Rashmi Anand},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Accelerating public service delivery in India: application of internet
                  of things and artificial intelligence in agriculture},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {62--69},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428510},
  doi          = {10.1145/3428502.3428510},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/MalhotraA20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/MargaritiAPSA20,
  author       = {Vicky Margariti and
                  Dimosthenis Anagnostopoulos and
                  Anastasia Papastilianou and
                  Teta Stamati and
                  Sofia Angeli},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Assessment of organizational interoperability in e-Government: a new
                  model and tool for assessing organizational interoperability maturity
                  of a public service in practice},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {298--308},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428544},
  doi          = {10.1145/3428502.3428544},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/MargaritiAPSA20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/MezaacheM20,
  author       = {Kaouther Mezaache and
                  Latifa Mahdaoui},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Law analysis to support public process design},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {742--745},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428613},
  doi          = {10.1145/3428502.3428613},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/MezaacheM20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/MisraO20,
  author       = {Harekrishna Misra and
                  Adegboyega Ojo},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Making the smart region transition: towards a conceptual and assessment
                  framework},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {662--669},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428599},
  doi          = {10.1145/3428502.3428599},
  timestamp    = {Tue, 29 Dec 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/MisraO20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/MisuracaNB20,
  author       = {Gianluca Misuraca and
                  Colin van Noordt and
                  Anys Boukli},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {The use of {AI} in public services: results from a preliminary mapping
                  across the {EU}},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {90--99},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428513},
  doi          = {10.1145/3428502.3428513},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/MisuracaNB20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/MougiakouCAVVMA20,
  author       = {Eleni Mougiakou and
                  Anastasia Christaki and
                  Giouli Athousaki and
                  Theodoros Vakkas and
                  George Velegrakis and
                  Pantelis Mitropoulos and
                  Thanos Andritsos and
                  Dimitris Poulios and
                  Kostas Vourekas and
                  Sofia Tsadari and
                  Anastasios Manos and
                  Spyros Tzortzis},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Participatory urban planning through online webGIS platform: operations
                  and tools},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {831--834},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428633},
  doi          = {10.1145/3428502.3428633},
  timestamp    = {Mon, 26 Jun 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/MougiakouCAVVMA20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/MulderD20,
  author       = {Evert{-}Jan Mulder and
                  Renz Davits},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {On the impact of technology on the workforce of government},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {815--818},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428629},
  doi          = {10.1145/3428502.3428629},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/MulderD20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/Musyaffa0J20,
  author       = {Fathoni A. Musyaffa and
                  Jens Lehmann and
                  Hajira Jabeen},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Cross-administration comparative analysis of open fiscal data},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {459--468},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428573},
  doi          = {10.1145/3428502.3428573},
  timestamp    = {Tue, 29 Dec 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/Musyaffa0J20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/NascimentoO20,
  author       = {B{\'{a}}rbara Luiza Coutinho do Nascimento and
                  Alexandre Rodrigues de Oliveira},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Enabling anonymous whistleblowing through online reporting mechanisms
                  in Brazil},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {783--786},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428620},
  doi          = {10.1145/3428502.3428620},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/NascimentoO20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/NiroomandH20,
  author       = {Kian Niroomand and
                  Moreen Heine},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Change capability: an indicator-based case study on the example of
                  the German refugee crisis},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {199--205},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428530},
  doi          = {10.1145/3428502.3428530},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/NiroomandH20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/NoordtM20,
  author       = {Colin van Noordt and
                  Gianluca Misuraca},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Evaluating the impact of artificial intelligence technologies in public
                  services: towards an assessment framework},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {8--16},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428504},
  doi          = {10.1145/3428502.3428504},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/NoordtM20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/PaiA20,
  author       = {Rajesh R. Pai and
                  Sreejith Alathur},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Determinants of mobile health application awareness and use in India:
                  an empirical analysis},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {576--584},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428589},
  doi          = {10.1145/3428502.3428589},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/PaiA20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/PakhalovRA20,
  author       = {Alexander M. Pakhalov and
                  Natalia A. Rozhkova and
                  Charalampos Alexopoulos},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Assessing the quality of e-Government services for entrepreneurship:
                  a comparative study in Russia's regions},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {315--325},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428546},
  doi          = {10.1145/3428502.3428546},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/PakhalovRA20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/PapadopoulosC20,
  author       = {Theodoros Papadopoulos and
                  Yannis Charalabidis},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {What do governments plan in the field of artificial intelligence?:
                  Analysing national {AI} strategies using {NLP}},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {100--111},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428514},
  doi          = {10.1145/3428502.3428514},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/PapadopoulosC20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/PerdomoAM20,
  author       = {Augusto Perdomo and
                  Winner Arteaga and
                  Lennys Medina},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {{SINCO} GU{\'{A}}RICO communication model: an experience of e-Governance
                  in Venezuela 2019},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {222--225},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428533},
  doi          = {10.1145/3428502.3428533},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/PerdomoAM20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/PereiraLG20,
  author       = {Gabriela Viale Pereira and
                  Luis F. Luna{-}Reyes and
                  J. Ram{\'{o}}n Gil{-}Garc{\'{\i}}a},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Governance innovations, digital transformation and the generation
                  of public value in Smart City initiatives},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {602--608},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428592},
  doi          = {10.1145/3428502.3428592},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/PereiraLG20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/PereiraWR20,
  author       = {Gabriela Viale Pereira and
                  Maria A. Wimmer and
                  Alexander Ronzhyn},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Research needs for disruptive technologies in smart cities},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {620--627},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428594},
  doi          = {10.1145/3428502.3428594},
  timestamp    = {Thu, 23 Jun 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/PereiraWR20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/Perkins20,
  author       = {Matthew Perkins},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Is your city fast enough to be smart?},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {596--601},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428591},
  doi          = {10.1145/3428502.3428591},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/Perkins20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/PitogoR20,
  author       = {Vicente A. Pitogo and
                  Christine Diane Lim{-}Ramos},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Social media enabled e-Participation: a lexicon-based sentiment analysis
                  using unsupervised machine learning},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {518--528},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428581},
  doi          = {10.1145/3428502.3428581},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/PitogoR20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/PrakashG20,
  author       = {Sushil Prakash and
                  Ilaventhan Gunalan},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {A new business model for digital governance of public records using
                  blockchain},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {124--128},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428518},
  doi          = {10.1145/3428502.3428518},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/PrakashG20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/PrakashG20a,
  author       = {Sushil Prakash and
                  Ilaventhan Gunalan},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {An empirical framework for digital government assessment},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {271--278},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428541},
  doi          = {10.1145/3428502.3428541},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/PrakashG20a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/QueirozM20,
  author       = {Luiz Felipe Ribeiro Barbalat Queiroz and
                  Marie Anne Macadar},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Petrobras' operation center: an oil and gas Brazilian company case},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {819--822},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428630},
  doi          = {10.1145/3428502.3428630},
  timestamp    = {Tue, 21 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/QueirozM20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/Quintero-Angulo20,
  author       = {Raissa Angie Daniela Quintero{-}Angulo and
                  Jenny Marcela S{\'{a}}nchez{-}Torres and
                  Diana Marcela Cardona{-}Rom{\'{a}}n},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Problem areas in e-Participation: a systematic review},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {544--550},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428584},
  doi          = {10.1145/3428502.3428584},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/Quintero-Angulo20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/Ramos20,
  author       = {Luis Felipe M. Ramos},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Evaluating privacy during the {COVID-19} public health emergency:
                  the case of facial recognition technologies},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {176--179},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428526},
  doi          = {10.1145/3428502.3428526},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/Ramos20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/ReisFBC20,
  author       = {Luiz Claudio Diogo Reis and
                  Simone Bacellar Leal Ferreira and
                  Fl{\'{a}}via Cristina Bernardini and
                  Claudia Cappelli},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Towards a {COBIT5} approach to {ICT} governance requirements in smart
                  cities},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {654--661},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428598},
  doi          = {10.1145/3428502.3428598},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/ReisFBC20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/ReisFBC20a,
  author       = {Luiz Claudio Diogo Reis and
                  Simone Bacellar Leal Ferreira and
                  Fl{\'{a}}via Cristina Bernardini and
                  Claudia Cappelli},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Towards a good practices catalog for {ICT} governance in the Brazilian
                  smart cities context},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {670--673},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428600},
  doi          = {10.1145/3428502.3428600},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/ReisFBC20a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/RibeiroKSB20,
  author       = {Lauro Andr{\'{e}} Ribeiro and
                  Maur{\'{\i}}cio Kunz and
                  Tha{\'{\i}}sa Leal da Silva and
                  Letiane Beninc{\'{a}}},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Initiatives for smarter and more sustainable cities in two Brazilian
                  cities: drivers, benefits and challenges},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {678--681},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428602},
  doi          = {10.1145/3428502.3428602},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/RibeiroKSB20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/RorissaU20,
  author       = {Abebe Rorissa and
                  Emmanuel Sebastian Udoh},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {The evolution of African e-Government websites: a comparative analysis},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {309--314},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428545},
  doi          = {10.1145/3428502.3428545},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/RorissaU20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/SanabriaAG20,
  author       = {Mariutsi Alexandra Osorio{-}Sanabria and
                  Ferney Amaya{-}Fernandez and
                  Mayda Patricia Gonz{\'{a}}lez{-}Zabala},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Developing a model to readiness assessment of open government data
                  in public institutions in Colombia},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {334--340},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428548},
  doi          = {10.1145/3428502.3428548},
  timestamp    = {Mon, 05 Feb 2024 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/SanabriaAG20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/SantosFCA20,
  author       = {Felipe Haleyson Ribeiro dos Santos and
                  Edson Ronaldo Guarido Filho and
                  Taiane Ritta Coelho and
                  Jair Aurelio Santos Dias Antunes},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Historical and prospective analysis of the military police of Paran{\'{a}}:
                  from horse policing to digital governance},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {510--513},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428579},
  doi          = {10.1145/3428502.3428579},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/SantosFCA20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/SarantisSC20,
  author       = {Demetrios Sarantis and
                  Delfina Soares and
                  Joana Carvalho},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {{HSWAI:} a health sector website assessment instrument},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {359--368},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428551},
  doi          = {10.1145/3428502.3428551},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/SarantisSC20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/SarvKS20,
  author       = {Lill Sarv and
                  Kristel Kibus and
                  Ralf{-}Martin Soe},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Smart city collaboration model: a case study of university-city collaboration},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {674--677},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428601},
  doi          = {10.1145/3428502.3428601},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/SarvKS20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/ShrivastavaSV20,
  author       = {Swapnil Shrivastava and
                  T. K. Srikanth and
                  Dileep VS},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {e-Governance for healthcare service delivery in India: challenges
                  and opportunities in security and privacy},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {180--183},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428527},
  doi          = {10.1145/3428502.3428527},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/ShrivastavaSV20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/Silva20,
  author       = {Rodrigo Cardoso Silva},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {A legal framework for blockchain technology in Brazil},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {137--142},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428520},
  doi          = {10.1145/3428502.3428520},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/Silva20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/Silva20a,
  author       = {Rodrigo Cardoso Silva},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {The public security test of Brazilian e-Voting system: the challenges
                  in pre-electoral observation},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {349--358},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428550},
  doi          = {10.1145/3428502.3428550},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/Silva20a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/SilvaT20,
  author       = {Alandey Severo Leite da Silva and
                  Antonio Alberto Teixeira},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Digital governance assessment from the conceptualization of information
                  infrastructures},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {392--395},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428554},
  doi          = {10.1145/3428502.3428554},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/SilvaT20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/SkillWK20,
  author       = {Karin Skill and
                  Elin Wihlborg and
                  Ahmed Kaharevic},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Digital diversity and an inclusive smart society: a novel methodological
                  search for digital participation and sustainable development in a
                  Swedish suburb},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {843--846},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428636},
  doi          = {10.1145/3428502.3428636},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/SkillWK20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/Soe20,
  author       = {Ralf{-}Martin Soe},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Facilitating cross-sectoral digital product development},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {795--798},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428623},
  doi          = {10.1145/3428502.3428623},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/Soe20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/SovranoPV20,
  author       = {Francesco Sovrano and
                  Monica Palmirani and
                  Fabio Vitali},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Deep learning based multi-label text classification of {UNGA} resolutions},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {686--695},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428604},
  doi          = {10.1145/3428502.3428604},
  timestamp    = {Mon, 03 Jan 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/SovranoPV20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/StamatisDGT20,
  author       = {Anestis Stamatis and
                  Anastasios Dasyras and
                  Alexandros Gerontas and
                  Efthimios Tambouris},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Using chatbots and life events to provide public service information},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {54--61},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428509},
  doi          = {10.1145/3428502.3428509},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/StamatisDGT20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/StaniBRPR20,
  author       = {Emidio Stani and
                  Florian Barth{\'{e}}lemy and
                  Kareljan Raes and
                  Maxime Pittomvils and
                  Miguel Alvarez Rodriguez},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {How data vocabulary standards enhance the exchange of information
                  exposed through APIs: the case of public service descriptions},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {807--810},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428626},
  doi          = {10.1145/3428502.3428626},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/StaniBRPR20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/StasisDKDVS20,
  author       = {Antonios Stasis and
                  Vassiliki Dalakou and
                  Ilias Karakatsanis and
                  Loukia Demiri and
                  Georgia Valatsou and
                  Dimitrios Sarantis},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Better access to law by codification and consolidation of legal acts:
                  the case of the Hellenic Law Codification Portal},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {696--704},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428605},
  doi          = {10.1145/3428502.3428605},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/StasisDKDVS20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/StavropoulouRTL20,
  author       = {Stefania Stavropoulou and
                  Ilias Romas and
                  Sofia Tsekeridou and
                  Michalis Avgerinos Loutsaris and
                  Thomas J. Lampoltshammer and
                  L{\"{o}}rinc Thurnay and
                  Shefali Virkar and
                  G{\"{u}}nther Schefbeck and
                  Nektarios Kyriakou and
                  Zoi Lachana and
                  Charalampos Alexopoulos and
                  Yannis Charalabidis},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Architecting an innovative big open legal data analytics, search and
                  retrieval platform},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {723--730},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428610},
  doi          = {10.1145/3428502.3428610},
  timestamp    = {Mon, 26 Jun 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/StavropoulouRTL20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/SymeonidisMTVAK20,
  author       = {Panagiotis Symeonidis and
                  Pantelis Mitropoulos and
                  Simeon Taskaris and
                  Theodoros Vakkas and
                  Eleni Adamopoulou and
                  Dimitrios Karakirios and
                  Vasileios Salamalikis and
                  Georgios Kosmopoulos and
                  Andreas Kazantzidis},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {ThermiAir: an innovative air quality monitoring system for airborne
                  particulate matter in Thermi, Greece},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {775--778},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428618},
  doi          = {10.1145/3428502.3428618},
  timestamp    = {Sat, 19 Aug 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/SymeonidisMTVAK20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/ThurnayL20,
  author       = {L{\"{o}}rinc Thurnay and
                  Thomas J. Lampoltshammer},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Human biases in government algorithms},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {192--198},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428529},
  doi          = {10.1145/3428502.3428529},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/ThurnayL20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/TropnikovUN20,
  author       = {Aleksandr Sergeevich Tropnikov and
                  Anna Borisovna Uglova and
                  Boris Abdullohonovich Nizomutdinov},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Application of social networks users digital fingerprints to predict
                  their information image},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {839--842},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428635},
  doi          = {10.1145/3428502.3428635},
  timestamp    = {Tue, 21 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/TropnikovUN20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/TsankovaA20,
  author       = {Roumiana Tsankova and
                  Joanna Alexieva},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Requirements of the digital society for the governance assessment
                  methods},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {279--286},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428542},
  doi          = {10.1145/3428502.3428542},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/TsankovaA20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/TuttmanM20,
  author       = {Caroline Tuttman and
                  Marie Anne Macadar},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Public value creation through digital transformation in tax administration:
                  a conceptual model proposal},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {762--766},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428616},
  doi          = {10.1145/3428502.3428616},
  timestamp    = {Tue, 21 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/TuttmanM20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/Udoh20,
  author       = {Emmanuel Sebastian Udoh},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Is the data fair?: An assessment of the data quality of algorithmic
                  policing systems},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {1--7},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428503},
  doi          = {10.1145/3428502.3428503},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/Udoh20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/Valle-CruzCS20,
  author       = {David Valle{-}Cruz and
                  Asdr{\'{u}}bal {L{\'{o}}pez Chau} and
                  Rodrigo Sandoval{-}Almaz{\'{a}}n},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Impression analysis of trending topics in Twitter with classification
                  algorithms},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {430--441},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428570},
  doi          = {10.1145/3428502.3428570},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/Valle-CruzCS20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/VasudevanA20,
  author       = {Jayan Vasudevan and
                  Sreejith Alathur},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Vaccination drive and cyber threats in India},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {157--167},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428524},
  doi          = {10.1145/3428502.3428524},
  timestamp    = {Fri, 09 Apr 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/VasudevanA20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/VidiasovaK20,
  author       = {Lyudmila Vidiasova and
                  Yury Kabanov},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Online trust and ICTs usage: findings from St. Petersburg, Russia},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {847--850},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428637},
  doi          = {10.1145/3428502.3428637},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/VidiasovaK20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/VieiraCC20,
  author       = {Edilaine de Azevedo Vieira and
                  {\'{A}}lvaro Maximiliano Pino Coviello and
                  Taiane Ritta Coelho},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Technological infrastructure for remote classes in Brazilian public
                  schools during the {COVID-19} pandemic},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {226--229},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428534},
  doi          = {10.1145/3428502.3428534},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/VieiraCC20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/VinkNBBC20,
  author       = {Marco Vink and
                  Niels Netten and
                  Mortaza S. Bargh and
                  Susan W. van den Braak and
                  Sunil Choenni},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Mapping crime descriptions to law articles using deep learning},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {33--43},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428507},
  doi          = {10.1145/3428502.3428507},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/VinkNBBC20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/VirkarASTN20,
  author       = {Shefali Virkar and
                  Charalampos Alexopoulos and
                  Stefania Stavropoulou and
                  Sofia Tsekeridou and
                  Anna{-}Sophie Novak},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {User-centric decision support system design in legal informatics:
                  a typology of users},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {711--722},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428609},
  doi          = {10.1145/3428502.3428609},
  timestamp    = {Mon, 26 Jun 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/VirkarASTN20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/ViscusiCF20,
  author       = {Gianluigi Viscusi and
                  Aengus Collins and
                  Marie{-}Valentine Florin},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Governments' strategic stance toward artificial intelligence: an interpretive
                  display on Europe},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {44--53},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428508},
  doi          = {10.1145/3428502.3428508},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/ViscusiCF20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/Zadjali20,
  author       = {Halah Al Zadjali},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Building the right {AI} governance model in Oman},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {116--119},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428516},
  doi          = {10.1145/3428502.3428516},
  timestamp    = {Wed, 04 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icegov/Zadjali20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icegov/ZhengKAQL20,
  author       = {Lei Zheng and
                  Wai{-}Min Kwok and
                  Vincenzo Aquaro and
                  Xinyu Qi and
                  Wenzeng Lyu},
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {Evaluating global open government data: methods and status},
  booktitle    = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  pages        = {381--391},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502.3428553},
  doi          = {10.1145/3428502.3428553},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/ZhengKAQL20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@proceedings{DBLP:conf/icegov/2020,
  editor       = {Yannis Charalabidis and
                  Maria Alexandra Cunha and
                  Demetrios Sarantis},
  title        = {{ICEGOV} 2020: 13th International Conference on Theory and Practice
                  of Electronic Governance, Athens, Greece, 23-25 September, 2020},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3428502},
  doi          = {10.1145/3428502},
  isbn         = {978-1-4503-7674-7},
  timestamp    = {Fri, 09 Apr 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icegov/2020.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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