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@incollection{DBLP:books/sp/21/Alibabaei21,
  author       = {Ahmad Alibabaei},
  editor       = {Jan vom Brocke and
                  Jan Mendling and
                  Michael Rosemann},
  title        = {On the Role of {BPM} Governance at "System Group". The {BPM} Journey
                  of an Iranian Software Solution Provider},
  booktitle    = {Business Process Management Cases Vol. 2, Digital Transformation -
                  Strategy, Processes and Execution},
  pages        = {207--220},
  publisher    = {Springer},
  year         = {2021},
  url          = {https://doi.org/10.1007/978-3-662-63047-1\_16},
  doi          = {10.1007/978-3-662-63047-1\_16},
  timestamp    = {Wed, 16 Mar 2022 18:26:37 +0100},
  biburl       = {https://dblp.org/rec/books/sp/21/Alibabaei21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@incollection{DBLP:books/sp/21/AzemiB21,
  author       = {Elheme Azemi and
                  Saimir Bala},
  editor       = {Jan vom Brocke and
                  Jan Mendling and
                  Michael Rosemann},
  title        = {Exploring {BPM} Adoption and Assessing the Strategic Alignment of
                  Processes at Raiffeisen Bank Kosovo},
  booktitle    = {Business Process Management Cases Vol. 2, Digital Transformation -
                  Strategy, Processes and Execution},
  pages        = {277--288},
  publisher    = {Springer},
  year         = {2021},
  url          = {https://doi.org/10.1007/978-3-662-63047-1\_21},
  doi          = {10.1007/978-3-662-63047-1\_21},
  timestamp    = {Wed, 16 Mar 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/books/sp/21/AzemiB21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@incollection{DBLP:books/sp/21/BandaraMTMO21,
  author       = {Wasana Bandara and
                  John C. Merideth and
                  Angsana A. Techatassanasoontorn and
                  Paul Mathiesen and
                  Dan O'Neill},
  editor       = {Jan vom Brocke and
                  Jan Mendling and
                  Michael Rosemann},
  title        = {Successful {BPM} Governance: Insights from Commonwealth Bank of Australia},
  booktitle    = {Business Process Management Cases Vol. 2, Digital Transformation -
                  Strategy, Processes and Execution},
  pages        = {195--206},
  publisher    = {Springer},
  year         = {2021},
  url          = {https://doi.org/10.1007/978-3-662-63047-1\_15},
  doi          = {10.1007/978-3-662-63047-1\_15},
  timestamp    = {Wed, 16 Mar 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/books/sp/21/BandaraMTMO21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@incollection{DBLP:books/sp/21/BolboliHC21,
  author       = {Seyed Amir Bolboli and
                  Ludger Hasenauer and
                  Cristina Cabanillas},
  editor       = {Jan vom Brocke and
                  Jan Mendling and
                  Michael Rosemann},
  title        = {{BPM} Adoption at the Industrial Services Provider Bilfinger},
  booktitle    = {Business Process Management Cases Vol. 2, Digital Transformation -
                  Strategy, Processes and Execution},
  pages        = {235--248},
  publisher    = {Springer},
  year         = {2021},
  url          = {https://doi.org/10.1007/978-3-662-63047-1\_18},
  doi          = {10.1007/978-3-662-63047-1\_18},
  timestamp    = {Wed, 16 Mar 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/books/sp/21/BolboliHC21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@incollection{DBLP:books/sp/21/BrockeMR21,
  author       = {Jan vom Brocke and
                  Jan Mendling and
                  Michael Rosemann},
  editor       = {Jan vom Brocke and
                  Jan Mendling and
                  Michael Rosemann},
  title        = {Planning and Scoping Business Process Management with the {BPM} Billboard},
  booktitle    = {Business Process Management Cases Vol. 2, Digital Transformation -
                  Strategy, Processes and Execution},
  pages        = {3--16},
  publisher    = {Springer},
  year         = {2021},
  url          = {https://doi.org/10.1007/978-3-662-63047-1\_1},
  doi          = {10.1007/978-3-662-63047-1\_1},
  timestamp    = {Wed, 16 Mar 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/books/sp/21/BrockeMR21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@incollection{DBLP:books/sp/21/BuijsBH21,
  author       = {Joos C. A. M. Buijs and
                  Rick F. M. Bergmans and
                  Rachied El Hasnaoui},
  editor       = {Jan vom Brocke and
                  Jan Mendling and
                  Michael Rosemann},
  title        = {Analysis of the Customer Journey at the Pension Provider {APG} Using
                  Self-Service and Data Hub Concepts},
  booktitle    = {Business Process Management Cases Vol. 2, Digital Transformation -
                  Strategy, Processes and Execution},
  pages        = {111--124},
  publisher    = {Springer},
  year         = {2021},
  url          = {https://doi.org/10.1007/978-3-662-63047-1\_9},
  doi          = {10.1007/978-3-662-63047-1\_9},
  timestamp    = {Wed, 16 Mar 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/books/sp/21/BuijsBH21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@incollection{DBLP:books/sp/21/CanjelsIBV21,
  author       = {Karlijn F. Canjels and
                  Maike S. V. Imkamp and
                  Tim A. E. J. Boymans and
                  Rob J. B. Vanwersch},
  editor       = {Jan vom Brocke and
                  Jan Mendling and
                  Michael Rosemann},
  title        = {Improving the Arthrosis Care Process at Maastricht {UMC+:} Unraveling
                  Complex and Noncomplex Cases by Data and Process Mining},
  booktitle    = {Business Process Management Cases Vol. 2, Digital Transformation -
                  Strategy, Processes and Execution},
  pages        = {139--151},
  publisher    = {Springer},
  year         = {2021},
  url          = {https://doi.org/10.1007/978-3-662-63047-1\_11},
  doi          = {10.1007/978-3-662-63047-1\_11},
  timestamp    = {Wed, 16 Mar 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/books/sp/21/CanjelsIBV21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@incollection{DBLP:books/sp/21/CeeBSK21,
  author       = {Klaus Cee and
                  Iris Bruns and
                  Andreas Schachermeier and
                  Lena Franziska Kaiser},
  editor       = {Jan vom Brocke and
                  Jan Mendling and
                  Michael Rosemann},
  title        = {Adoption of Globally Unified Process Standards: The Case of the Production
                  Company Marabu},
  booktitle    = {Business Process Management Cases Vol. 2, Digital Transformation -
                  Strategy, Processes and Execution},
  pages        = {249--259},
  publisher    = {Springer},
  year         = {2021},
  url          = {https://doi.org/10.1007/978-3-662-63047-1\_19},
  doi          = {10.1007/978-3-662-63047-1\_19},
  timestamp    = {Wed, 16 Mar 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/books/sp/21/CeeBSK21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@incollection{DBLP:books/sp/21/CoralloLMQRL21,
  author       = {Angelo Corallo and
                  Mariangela Lazoi and
                  Manuela Marra and
                  Lorenzo Quarta and
                  Aurora Rimini and
                  Cesare Liaci},
  editor       = {Jan vom Brocke and
                  Jan Mendling and
                  Michael Rosemann},
  title        = {A Processes Reference Framework for the Creative and Cultural Industries.
                  The Case of the Puglia Creativa Cluster},
  booktitle    = {Business Process Management Cases Vol. 2, Digital Transformation -
                  Strategy, Processes and Execution},
  pages        = {261--276},
  publisher    = {Springer},
  year         = {2021},
  url          = {https://doi.org/10.1007/978-3-662-63047-1\_20},
  doi          = {10.1007/978-3-662-63047-1\_20},
  timestamp    = {Wed, 16 Mar 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/books/sp/21/CoralloLMQRL21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@incollection{DBLP:books/sp/21/DeesLAR21,
  author       = {Marcus Dees and
                  Massimiliano de Leoni and
                  Wil M. P. van der Aalst and
                  Hajo A. Reijers},
  editor       = {Jan vom Brocke and
                  Jan Mendling and
                  Michael Rosemann},
  title        = {Accurate Predictions, Invalid Recommendations: Lessons Learned at
                  the Dutch Social Security Institute {UWV}},
  booktitle    = {Business Process Management Cases Vol. 2, Digital Transformation -
                  Strategy, Processes and Execution},
  pages        = {165--178},
  publisher    = {Springer},
  year         = {2021},
  url          = {https://doi.org/10.1007/978-3-662-63047-1\_13},
  doi          = {10.1007/978-3-662-63047-1\_13},
  timestamp    = {Wed, 16 Mar 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/books/sp/21/DeesLAR21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@incollection{DBLP:books/sp/21/GabryelczykGB21,
  author       = {Renata Gabryelczyk and
                  Artur Grygorowicz and
                  Agnieszka Bitkowska},
  editor       = {Jan vom Brocke and
                  Jan Mendling and
                  Michael Rosemann},
  title        = {Developing Business Process Architecture at Poland's Ministry of Finance.
                  An Uneasy Journey Toward {BPM}},
  booktitle    = {Business Process Management Cases Vol. 2, Digital Transformation -
                  Strategy, Processes and Execution},
  pages        = {289--315},
  publisher    = {Springer},
  year         = {2021},
  url          = {https://doi.org/10.1007/978-3-662-63047-1\_22},
  doi          = {10.1007/978-3-662-63047-1\_22},
  timestamp    = {Wed, 16 Mar 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/books/sp/21/GabryelczykGB21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@incollection{DBLP:books/sp/21/GeigerJPPR21,
  author       = {Jens Geiger and
                  Stefan Jablonski and
                  Sebastian Petter and
                  Louis Christian P{\"{u}}schel and
                  Maximilian R{\"{o}}glinger},
  editor       = {Jan vom Brocke and
                  Jan Mendling and
                  Michael Rosemann},
  title        = {Managing Agile Business Processes at {N-DECT}},
  booktitle    = {Business Process Management Cases Vol. 2, Digital Transformation -
                  Strategy, Processes and Execution},
  pages        = {93--108},
  publisher    = {Springer},
  year         = {2021},
  url          = {https://doi.org/10.1007/978-3-662-63047-1\_8},
  doi          = {10.1007/978-3-662-63047-1\_8},
  timestamp    = {Wed, 16 Mar 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/books/sp/21/GeigerJPPR21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@incollection{DBLP:books/sp/21/Gutierrez-FernandezRRKSZ21,
  author       = {Antonio Manuel Guti{\'{e}}rrez{-}Fern{\'{a}}ndez and
                  Freddie Van Rijswijk and
                  Christoph Ruhsam and
                  Klaus Kogler and
                  Anna Shadrina and
                  Gerhard Zucker},
  editor       = {Jan vom Brocke and
                  Jan Mendling and
                  Michael Rosemann},
  title        = {Tracking Energy Efficiency Performance at Clean Energy Solutions},
  booktitle    = {Business Process Management Cases Vol. 2, Digital Transformation -
                  Strategy, Processes and Execution},
  pages        = {69--80},
  publisher    = {Springer},
  year         = {2021},
  url          = {https://doi.org/10.1007/978-3-662-63047-1\_6},
  doi          = {10.1007/978-3-662-63047-1\_6},
  timestamp    = {Wed, 16 Mar 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/books/sp/21/Gutierrez-FernandezRRKSZ21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@incollection{DBLP:books/sp/21/KuhnBH21,
  author       = {Thomas Kuhn and
                  Jenny Bruhin and
                  Tecwyn Hill},
  editor       = {Jan vom Brocke and
                  Jan Mendling and
                  Michael Rosemann},
  title        = {Making Processes Patient-Centric: Process Standardization and Automation
                  in the Healthcare Sector at Hirslanden {AG}},
  booktitle    = {Business Process Management Cases Vol. 2, Digital Transformation -
                  Strategy, Processes and Execution},
  pages        = {221--233},
  publisher    = {Springer},
  year         = {2021},
  url          = {https://doi.org/10.1007/978-3-662-63047-1\_17},
  doi          = {10.1007/978-3-662-63047-1\_17},
  timestamp    = {Wed, 16 Mar 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/books/sp/21/KuhnBH21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@incollection{DBLP:books/sp/21/LudackaDW21,
  author       = {Fabian Ludacka and
                  Jean Duell and
                  Philipp Waibel},
  editor       = {Jan vom Brocke and
                  Jan Mendling and
                  Michael Rosemann},
  title        = {Digital Transformation of Global Accounting at Deutsche Bahn Group:
                  The Case of the {TIM} {BPM} Suite},
  booktitle    = {Business Process Management Cases Vol. 2, Digital Transformation -
                  Strategy, Processes and Execution},
  pages        = {57--68},
  publisher    = {Springer},
  year         = {2021},
  url          = {https://doi.org/10.1007/978-3-662-63047-1\_5},
  doi          = {10.1007/978-3-662-63047-1\_5},
  timestamp    = {Wed, 16 Mar 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/books/sp/21/LudackaDW21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@incollection{DBLP:books/sp/21/MarekBW21,
  author       = {Jan Marek and
                  Kurt Bl{\"{u}}mlein and
                  Charlotte Wehking},
  editor       = {Jan vom Brocke and
                  Jan Mendling and
                  Michael Rosemann},
  title        = {Process Automation at Generali {CEE} Holding: {A} Journey to Digitalization},
  booktitle    = {Business Process Management Cases Vol. 2, Digital Transformation -
                  Strategy, Processes and Execution},
  pages        = {19--28},
  publisher    = {Springer},
  year         = {2021},
  url          = {https://doi.org/10.1007/978-3-662-63047-1\_2},
  doi          = {10.1007/978-3-662-63047-1\_2},
  timestamp    = {Wed, 16 Mar 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/books/sp/21/MarekBW21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@incollection{DBLP:books/sp/21/MetzgerF021,
  author       = {Andreas Metzger and
                  Johannes Franke and
                  Thomas Jansen},
  editor       = {Jan vom Brocke and
                  Jan Mendling and
                  Michael Rosemann},
  title        = {Ensemble Deep Learning for Proactive Terminal Process Management at
                  the Port of Duisburg "duisport"},
  booktitle    = {Business Process Management Cases Vol. 2, Digital Transformation -
                  Strategy, Processes and Execution},
  pages        = {153--164},
  publisher    = {Springer},
  year         = {2021},
  url          = {https://doi.org/10.1007/978-3-662-63047-1\_12},
  doi          = {10.1007/978-3-662-63047-1\_12},
  timestamp    = {Wed, 16 Mar 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/books/sp/21/MetzgerF021.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@incollection{DBLP:books/sp/21/PaukerMRE21,
  author       = {Florian Pauker and
                  Juergen Mangler and
                  Stefanie Rinderle{-}Ma and
                  Matthias Ehrendorfer},
  editor       = {Jan vom Brocke and
                  Jan Mendling and
                  Michael Rosemann},
  title        = {Industry 4.0 Integration Assessment and Evolution at {EVVA} GmbH:
                  Process-Driven Automation Through \emph{centurio.work}},
  booktitle    = {Business Process Management Cases Vol. 2, Digital Transformation -
                  Strategy, Processes and Execution},
  pages        = {81--91},
  publisher    = {Springer},
  year         = {2021},
  url          = {https://doi.org/10.1007/978-3-662-63047-1\_7},
  doi          = {10.1007/978-3-662-63047-1\_7},
  timestamp    = {Wed, 16 Mar 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/books/sp/21/PaukerMRE21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@incollection{DBLP:books/sp/21/PufahlOWHW21,
  author       = {Luise Pufahl and
                  Bridie Ohlsson and
                  Ingo Weber and
                  Garrett Harper and
                  Emma Weston},
  editor       = {Jan vom Brocke and
                  Jan Mendling and
                  Michael Rosemann},
  title        = {Enabling Financing in Agricultural Supply Chains Through Blockchain},
  booktitle    = {Business Process Management Cases Vol. 2, Digital Transformation -
                  Strategy, Processes and Execution},
  pages        = {41--56},
  publisher    = {Springer},
  year         = {2021},
  url          = {https://doi.org/10.1007/978-3-662-63047-1\_4},
  doi          = {10.1007/978-3-662-63047-1\_4},
  timestamp    = {Wed, 16 Mar 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/books/sp/21/PufahlOWHW21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@incollection{DBLP:books/sp/21/SchiesslWB21,
  author       = {Konrad Schie{\ss}l and
                  Andreas Weigert and
                  Gunter Beitinger},
  editor       = {Jan vom Brocke and
                  Jan Mendling and
                  Michael Rosemann},
  title        = {Integrating Hoshin Kanri into Business Process Management: {A} Holistic
                  Approach at Siemens Electronic Works Amberg},
  booktitle    = {Business Process Management Cases Vol. 2, Digital Transformation -
                  Strategy, Processes and Execution},
  pages        = {317--330},
  publisher    = {Springer},
  year         = {2021},
  url          = {https://doi.org/10.1007/978-3-662-63047-1\_23},
  doi          = {10.1007/978-3-662-63047-1\_23},
  timestamp    = {Wed, 16 Mar 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/books/sp/21/SchiesslWB21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@incollection{DBLP:books/sp/21/SchonigEJ21,
  author       = {Stefan Sch{\"{o}}nig and
                  Andreas Ermer and
                  Stefan Jablonski},
  editor       = {Jan vom Brocke and
                  Jan Mendling and
                  Michael Rosemann},
  title        = {Sensor-Enabled Wearable Process Support in the Production Industry},
  booktitle    = {Business Process Management Cases Vol. 2, Digital Transformation -
                  Strategy, Processes and Execution},
  pages        = {29--40},
  publisher    = {Springer},
  year         = {2021},
  url          = {https://doi.org/10.1007/978-3-662-63047-1\_3},
  doi          = {10.1007/978-3-662-63047-1\_3},
  timestamp    = {Wed, 16 Mar 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/books/sp/21/SchonigEJ21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@incollection{DBLP:books/sp/21/Valencia-ParraRVLB21,
  author       = {{\'{A}}lvaro Valencia{-}Parra and
                  Bel{\'{e}}n Ramos{-}Guti{\'{e}}rrez and
                  {\'{A}}ngel Jes{\'{u}}s Varela{-}Vaca and
                  Mar{\'{\i}}a Teresa G{\'{o}}mez{-}L{\'{o}}pez and
                  Antonio Garcia Bernal},
  editor       = {Jan vom Brocke and
                  Jan Mendling and
                  Michael Rosemann},
  title        = {Enabling Process Mining in Airbus Manufacturing},
  booktitle    = {Business Process Management Cases Vol. 2, Digital Transformation -
                  Strategy, Processes and Execution},
  pages        = {125--138},
  publisher    = {Springer},
  year         = {2021},
  url          = {https://doi.org/10.1007/978-3-662-63047-1\_10},
  doi          = {10.1007/978-3-662-63047-1\_10},
  timestamp    = {Fri, 19 Jan 2024 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/books/sp/21/Valencia-ParraRVLB21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@incollection{DBLP:books/sp/21/VitharanageTBS21,
  author       = {Imesha Denagama Vitharanage and
                  Denise Toman and
                  Wasana Bandara and
                  Rehan Syed},
  editor       = {Jan vom Brocke and
                  Jan Mendling and
                  Michael Rosemann},
  title        = {Realizing the Benefits of Process Improvement: The Case of Queensland
                  University of Technology},
  booktitle    = {Business Process Management Cases Vol. 2, Digital Transformation -
                  Strategy, Processes and Execution},
  pages        = {179--191},
  publisher    = {Springer},
  year         = {2021},
  url          = {https://doi.org/10.1007/978-3-662-63047-1\_14},
  doi          = {10.1007/978-3-662-63047-1\_14},
  timestamp    = {Wed, 16 Mar 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/books/sp/21/VitharanageTBS21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@book{DBLP:books/sp/21/BMR2021,
  editor       = {Jan vom Brocke and
                  Jan Mendling and
                  Michael Rosemann},
  title        = {Business Process Management Cases Vol. 2, Digital Transformation -
                  Strategy, Processes and Execution},
  publisher    = {Springer},
  year         = {2021},
  url          = {https://doi.org/10.1007/978-3-662-63047-1},
  doi          = {10.1007/978-3-662-63047-1},
  isbn         = {978-3-662-63047-1},
  timestamp    = {Wed, 16 Mar 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/books/sp/21/BMR2021.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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