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@article{DBLP:journals/jossr/BaekB19,
  author       = {Seung Ik Baek and
                  Soon Han Bae},
  title        = {The Effect of Social Network Centrality on Knowledge Sharing},
  journal      = {J. Serv. Sci. Res.},
  volume       = {11},
  number       = {2},
  pages        = {183--202},
  year         = {2019},
  url          = {https://doi.org/10.1007/s12927-019-0009-2},
  doi          = {10.1007/S12927-019-0009-2},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/BaekB19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/Bakhsh19,
  author       = {Naghmeh Nik Bakhsh},
  title        = {Co-creation of Service Recovery and Post-Recovery Responses: The Impact
                  of Cultural Values Orientations and Outcome Favorability},
  journal      = {J. Serv. Sci. Res.},
  volume       = {11},
  number       = {2},
  pages        = {133--155},
  year         = {2019},
  url          = {https://doi.org/10.1007/s12927-019-0007-4},
  doi          = {10.1007/S12927-019-0007-4},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/Bakhsh19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/ChenLLY19,
  author       = {Kuen{-}Suan Chen and
                  Peir{-}Chyi Lii and
                  Shao{-}Yu Li and
                  Chun{-}Min Yu},
  title        = {Developing a Fuzzy Verification Method of Performance Improvement
                  Using Satisfaction Index},
  journal      = {J. Serv. Sci. Res.},
  volume       = {11},
  number       = {2},
  pages        = {203--219},
  year         = {2019},
  url          = {https://doi.org/10.1007/s12927-019-0010-9},
  doi          = {10.1007/S12927-019-0010-9},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/ChenLLY19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/ChiangC19,
  author       = {Hsiangtsai Chiang and
                  Chiu{-}Ta Chang},
  title        = {Introduction to and Application Analysis of Taiwan's NHI-MediCloud
                  System},
  journal      = {J. Serv. Sci. Res.},
  volume       = {11},
  number       = {1},
  pages        = {93--115},
  year         = {2019},
  url          = {https://doi.org/10.1007/s12927-019-0005-6},
  doi          = {10.1007/S12927-019-0005-6},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/ChiangC19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/Kim19,
  author       = {Hyunsoo Kim},
  title        = {Service Science: Past, Present, and Future},
  journal      = {J. Serv. Sci. Res.},
  volume       = {11},
  number       = {2},
  pages        = {117--132},
  year         = {2019},
  url          = {https://doi.org/10.1007/s12927-019-0006-5},
  doi          = {10.1007/S12927-019-0006-5},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/Kim19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/MakiK19,
  author       = {Marko M{\"{a}}ki and
                  Teemu Kokko},
  title        = {Digital Tools in Service Competence Development - Case: Learning Verbal
                  Judo Digitally},
  journal      = {J. Serv. Sci. Res.},
  volume       = {11},
  number       = {1},
  pages        = {69--91},
  year         = {2019},
  url          = {https://doi.org/10.1007/s12927-019-0004-7},
  doi          = {10.1007/S12927-019-0004-7},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/MakiK19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/ShafiabadiGMN19,
  author       = {Mohammad Hossein Shafiabadi and
                  Arman Kavoosi Ghafi and
                  Davood Dehghan Manshady and
                  Negar Nouri},
  title        = {New Method to Improve Energy Savings in Wireless Sensor Networks by
                  Using {SOM} Neural Network},
  journal      = {J. Serv. Sci. Res.},
  volume       = {11},
  number       = {1},
  pages        = {1--16},
  year         = {2019},
  url          = {https://doi.org/10.1007/s12927-019-0001-x},
  doi          = {10.1007/S12927-019-0001-X},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/ShafiabadiGMN19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/SlattenLLG19,
  author       = {Terje Sl{\aa}tten and
                  Gudbrand Lien and
                  Ella Lupina and
                  Knut Arne Gravingen},
  title        = {Promoting an Internal Market-Oriented Culture {(IMOC)} in Healthcare
                  Services},
  journal      = {J. Serv. Sci. Res.},
  volume       = {11},
  number       = {2},
  pages        = {157--182},
  year         = {2019},
  url          = {https://doi.org/10.1007/s12927-019-0008-3},
  doi          = {10.1007/S12927-019-0008-3},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/SlattenLLG19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/SouriN19,
  author       = {Alireza Souri and
                  Monire Norouzi},
  title        = {A State-of-the-Art Survey on Formal Verification of the Internet of
                  Things Applications},
  journal      = {J. Serv. Sci. Res.},
  volume       = {11},
  number       = {1},
  pages        = {47--67},
  year         = {2019},
  url          = {https://doi.org/10.1007/s12927-019-0003-8},
  doi          = {10.1007/S12927-019-0003-8},
  timestamp    = {Tue, 21 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/jossr/SouriN19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/WolfsonDI19,
  author       = {Adi Wolfson and
                  Antonio Dominguez{-}Ramos and
                  {\'{A}}ngel Irabien},
  title        = {From Goods to Services: The Life Cycle Assessment Perspective},
  journal      = {J. Serv. Sci. Res.},
  volume       = {11},
  number       = {1},
  pages        = {17--45},
  year         = {2019},
  url          = {https://doi.org/10.1007/s12927-019-0002-9},
  doi          = {10.1007/S12927-019-0002-9},
  timestamp    = {Tue, 29 Dec 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/jossr/WolfsonDI19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/BhattacharyyaB18,
  author       = {Kuntal Bhattacharyya and
                  Ashley Borhart},
  title        = {National Cultural Values on Service Quality: {A} Typology for Global
                  Dining Experience in the 21\({}^{\mbox{st}}\) Century},
  journal      = {J. Serv. Sci. Res.},
  volume       = {10},
  number       = {1},
  pages        = {1--24},
  year         = {2018},
  url          = {https://doi.org/10.1007/s12927-018-0001-2},
  doi          = {10.1007/S12927-018-0001-2},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/BhattacharyyaB18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/GhorsiSBAA18,
  author       = {Huma Ghorsi and
                  Arooj Siddiqui and
                  Taimoor Basharat and
                  Saroop Anwer and
                  Hammad Ahmad},
  title        = {Service System of Easypaisa and MobiCash: Funds Transfer System via
                  Telecommunication Companies in Context of Service Dominant Logic},
  journal      = {J. Serv. Sci. Res.},
  volume       = {10},
  number       = {2},
  pages        = {249--273},
  year         = {2018},
  url          = {https://doi.org/10.1007/s12927-018-0009-7},
  doi          = {10.1007/S12927-018-0009-7},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/GhorsiSBAA18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/Huhtala18,
  author       = {Tero Huhtala},
  title        = {Using Personal Data to Advance Preventive Healthcare Services},
  journal      = {J. Serv. Sci. Res.},
  volume       = {10},
  number       = {1},
  pages        = {77--115},
  year         = {2018},
  url          = {https://doi.org/10.1007/s12927-018-0003-0},
  doi          = {10.1007/S12927-018-0003-0},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/Huhtala18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/KhanK18,
  author       = {Mohd Afaq Khan and
                  Sablu Khan},
  title        = {Service Convenience and Post-Purchase Behaviour of Online Buyers:
                  An Empirical Study},
  journal      = {J. Serv. Sci. Res.},
  volume       = {10},
  number       = {2},
  pages        = {167--188},
  year         = {2018},
  url          = {https://doi.org/10.1007/s12927-018-0006-x},
  doi          = {10.1007/S12927-018-0006-X},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/KhanK18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/MitraB18,
  author       = {Amitava Mitra and
                  Cigdem Basfirinci},
  title        = {Competitive Assessment of Quality Attributes of a Service Provider},
  journal      = {J. Serv. Sci. Res.},
  volume       = {10},
  number       = {2},
  pages        = {189--232},
  year         = {2018},
  url          = {https://doi.org/10.1007/s12927-018-0007-9},
  doi          = {10.1007/S12927-018-0007-9},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/MitraB18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/OraeduIOUE18,
  author       = {Chukwunonso Oraedu and
                  Ernest Emeka Izogo and
                  Johnson Ubaka Ozo and
                  Ama Aka Udu and
                  Aja Ebeke Egele},
  title        = {Empirical Study of Relationship Quality in a Service Setting of an
                  Emerging Economy: The Nigerian Experience},
  journal      = {J. Serv. Sci. Res.},
  volume       = {10},
  number       = {1},
  pages        = {117--143},
  year         = {2018},
  url          = {https://doi.org/10.1007/s12927-018-0004-z},
  doi          = {10.1007/S12927-018-0004-Z},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/OraeduIOUE18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/ShihHW18,
  author       = {Yin{-}Ju Shih and
                  Kuan{-}Kai Huang and
                  Hsin{-}Hung Wu},
  title        = {Critical Factors Affecting Medical Treatment Loyalty Based on Taiwan's
                  Framework of Age-Friendly Hospitals: {A} Regional Hospital Case Study
                  of Taiwan},
  journal      = {J. Serv. Sci. Res.},
  volume       = {10},
  number       = {2},
  pages        = {233--247},
  year         = {2018},
  url          = {https://doi.org/10.1007/s12927-018-0008-8},
  doi          = {10.1007/S12927-018-0008-8},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/ShihHW18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/Simpao18,
  author       = {Kristine Joy S. Simpao},
  title        = {Labour Productivity Measurement and Control Standards for Hotel},
  journal      = {J. Serv. Sci. Res.},
  volume       = {10},
  number       = {1},
  pages        = {25--76},
  year         = {2018},
  url          = {https://doi.org/10.1007/s12927-018-0002-1},
  doi          = {10.1007/S12927-018-0002-1},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/Simpao18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/YuCH18,
  author       = {Chun{-}Min Yu and
                  Tsang{-}Chuan Chang and
                  I{-}Hsiang Hu},
  title        = {Developing a Discriminant Index to Determine Critical Service Attributes
                  of Continuous Performance Improvement},
  journal      = {J. Serv. Sci. Res.},
  volume       = {10},
  number       = {2},
  pages        = {145--165},
  year         = {2018},
  url          = {https://doi.org/10.1007/s12927-018-0005-y},
  doi          = {10.1007/S12927-018-0005-Y},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/YuCH18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/BasharatA17,
  author       = {Taimoor Basharat and
                  Hammad Ahmad},
  title        = {Applying service dominant logic perspective: Studying Patient Care
                  System of Shaukat Khanum Memorial Cancer Hospital (Lahore) and Shouldice
                  Hospital (Canada)},
  journal      = {J. Serv. Sci. Res.},
  volume       = {9},
  number       = {1},
  pages        = {31--46},
  year         = {2017},
  url          = {https://doi.org/10.1007/s12927-017-0002-6},
  doi          = {10.1007/S12927-017-0002-6},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/BasharatA17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/ChenK17,
  author       = {Hsi{-}Tien Chen and
                  Chun{-}Min Kuo},
  title        = {Applying a severity-performance loss analysis in service failure research},
  journal      = {J. Serv. Sci. Res.},
  volume       = {9},
  number       = {2},
  pages        = {121--145},
  year         = {2017},
  url          = {https://doi.org/10.1007/s12927-017-0007-1},
  doi          = {10.1007/S12927-017-0007-1},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/ChenK17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/ChiregiN17,
  author       = {Matin Chiregi and
                  Nima Jafari Navimipour},
  title        = {A comprehensive study of the trust evaluation mechanisms in the cloud
                  computing},
  journal      = {J. Serv. Sci. Res.},
  volume       = {9},
  number       = {1},
  pages        = {1--30},
  year         = {2017},
  url          = {https://doi.org/10.1007/s12927-017-0001-7},
  doi          = {10.1007/S12927-017-0001-7},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/ChiregiN17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/JainA17,
  author       = {Prachi Jain and
                  Rashid Ali},
  title        = {A case study of maintenance service centre using simulation modelling
                  approach},
  journal      = {J. Serv. Sci. Res.},
  volume       = {9},
  number       = {1},
  pages        = {47--60},
  year         = {2017},
  url          = {https://doi.org/10.1007/s12927-017-0003-5},
  doi          = {10.1007/S12927-017-0003-5},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/JainA17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/Kim17,
  author       = {Seo Young Kim},
  title        = {Inter-customer helping during service failures: The mediating role
                  of disappointment},
  journal      = {J. Serv. Sci. Res.},
  volume       = {9},
  number       = {1},
  pages        = {61--71},
  year         = {2017},
  url          = {https://doi.org/10.1007/s12927-017-0004-4},
  doi          = {10.1007/S12927-017-0004-4},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/Kim17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/Lin17,
  author       = {Yuntsan Lin},
  title        = {Constructing service sabotage management grid: An effective tool to
                  reduce service sabotage behavior in service industry},
  journal      = {J. Serv. Sci. Res.},
  volume       = {9},
  number       = {1},
  pages        = {73--90},
  year         = {2017},
  url          = {https://doi.org/10.1007/s12927-017-0005-3},
  doi          = {10.1007/S12927-017-0005-3},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/Lin17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/RenHP17,
  author       = {TianBao Ren and
                  Hyowon Hyun and
                  JungKun Park},
  title        = {Medical tourism services: The role of patients' perceived health consciousness
                  and value},
  journal      = {J. Serv. Sci. Res.},
  volume       = {9},
  number       = {2},
  pages        = {179--195},
  year         = {2017},
  url          = {https://doi.org/10.1007/s12927-017-0009-z},
  doi          = {10.1007/S12927-017-0009-Z},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/RenHP17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/SaunilaRU17,
  author       = {Minna Saunila and
                  Tero Rantala and
                  Juhani Ukko},
  title        = {Characteristics of customer value creation in digital services},
  journal      = {J. Serv. Sci. Res.},
  volume       = {9},
  number       = {2},
  pages        = {239--258},
  year         = {2017},
  url          = {https://doi.org/10.1007/s12927-017-0012-4},
  doi          = {10.1007/S12927-017-0012-4},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/SaunilaRU17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/Sihem17,
  author       = {Ezdini Sihem},
  title        = {Agricultural insurance-agricultural productivity nexus: Evidence from
                  international data},
  journal      = {J. Serv. Sci. Res.},
  volume       = {9},
  number       = {2},
  pages        = {147--178},
  year         = {2017},
  url          = {https://doi.org/10.1007/s12927-017-0008-0},
  doi          = {10.1007/S12927-017-0008-0},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/Sihem17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/SouriAR17,
  author       = {Alireza Souri and
                  Parvaneh Asghari and
                  Reza Rezaei},
  title        = {Software as a service based {CRM} providers in the cloud computing:
                  Challenges and technical issues},
  journal      = {J. Serv. Sci. Res.},
  volume       = {9},
  number       = {2},
  pages        = {219--237},
  year         = {2017},
  url          = {https://doi.org/10.1007/s12927-017-0011-5},
  doi          = {10.1007/S12927-017-0011-5},
  timestamp    = {Mon, 28 Aug 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/SouriAR17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/Thinh17,
  author       = {Le Van Thinh},
  title        = {Qos prediction for web services based on Restricted Boltzmann Machines},
  journal      = {J. Serv. Sci. Res.},
  volume       = {9},
  number       = {2},
  pages        = {197--217},
  year         = {2017},
  url          = {https://doi.org/10.1007/s12927-017-0010-6},
  doi          = {10.1007/S12927-017-0010-6},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/Thinh17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/VatankhahRG17,
  author       = {Sanaz Vatankhah and
                  Ali Raoofi and
                  Mehdi Ghobadnezhad},
  title        = {Using compensation satisfaction to predict turnover intention and
                  theft among cabin crew: Mediating role of fraternal deprivation},
  journal      = {J. Serv. Sci. Res.},
  volume       = {9},
  number       = {1},
  pages        = {91--119},
  year         = {2017},
  url          = {https://doi.org/10.1007/s12927-017-0006-2},
  doi          = {10.1007/S12927-017-0006-2},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/VatankhahRG17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/AhnKL16,
  author       = {Jinho Ahn and
                  Hyunsoo Kim and
                  Jeungsun Lee},
  title        = {Strategies to improve digital service of newspaper utilizing service
                  design methodology},
  journal      = {J. Serv. Sci. Res.},
  volume       = {8},
  number       = {2},
  pages        = {177--191},
  year         = {2016},
  url          = {https://doi.org/10.1007/s12927-016-0009-4},
  doi          = {10.1007/S12927-016-0009-4},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/AhnKL16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/AmorimLMP16,
  author       = {Marlene Amorim and
                  Alejandro Lago and
                  Philip Moscoso and
                  Eduardo Prieto},
  title        = {Assisted vs. self-checkout in retail: An empirical analysis of the
                  impact of operational process dimensions on customer satisfaction,
                  recommendation and reuse},
  journal      = {J. Serv. Sci. Res.},
  volume       = {8},
  number       = {1},
  pages        = {1--39},
  year         = {2016},
  url          = {https://doi.org/10.1007/s12927-016-0001-z},
  doi          = {10.1007/S12927-016-0001-Z},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/AmorimLMP16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/JainA16,
  author       = {Prachi Jain and
                  Rashid Ali},
  title        = {A case study of take away restaurant using simulation modelling approach},
  journal      = {J. Serv. Sci. Res.},
  volume       = {8},
  number       = {2},
  pages        = {207--221},
  year         = {2016},
  url          = {https://doi.org/10.1007/s12927-016-0011-x},
  doi          = {10.1007/S12927-016-0011-X},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/JainA16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/KahlonCN16,
  author       = {Navinderjit Kaur Kahlon and
                  Kuljit Kaur Chahal and
                  Sukhleen Bindra Narang},
  title        = {Managing QoS degradation of partner web services: {A} proactive and
                  preventive approach},
  journal      = {J. Serv. Sci. Res.},
  volume       = {8},
  number       = {2},
  pages        = {131--159},
  year         = {2016},
  url          = {https://doi.org/10.1007/s12927-016-0007-6},
  doi          = {10.1007/S12927-016-0007-6},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/KahlonCN16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/Kim16,
  author       = {Seo Young Kim},
  title        = {Negative word of mouth intentions during self-service technology failures:
                  The mediating role of regret},
  journal      = {J. Serv. Sci. Res.},
  volume       = {8},
  number       = {1},
  pages        = {41--55},
  year         = {2016},
  url          = {https://doi.org/10.1007/s12927-016-0002-y},
  doi          = {10.1007/S12927-016-0002-Y},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/Kim16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/KimK16,
  author       = {Hyunsoo Kim and
                  Seo Young Kim},
  title        = {Introduction of the 'Service Industry Development Index': Initial
                  thoughts on the new paradigm shift},
  journal      = {J. Serv. Sci. Res.},
  volume       = {8},
  number       = {1},
  pages        = {85--94},
  year         = {2016},
  url          = {https://doi.org/10.1007/s12927-016-0005-8},
  doi          = {10.1007/S12927-016-0005-8},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/KimK16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/KimKL16,
  author       = {Jong Yeoul Kim and
                  Hyunsoo Kim and
                  Jeung Sun Lee},
  title        = {An analysis of manufacturing-service industry co-evolution: {A} spiral
                  growth model},
  journal      = {J. Serv. Sci. Res.},
  volume       = {8},
  number       = {1},
  pages        = {57--72},
  year         = {2016},
  url          = {https://doi.org/10.1007/s12927-016-0003-x},
  doi          = {10.1007/S12927-016-0003-X},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/KimKL16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/KimKNJ16,
  author       = {Janggil Kim and
                  Kyung{-}shin Kim and
                  Ki Won Nam and
                  Yong{-}Gyu Jung},
  title        = {Automated malware analysis service using mobile virtual box},
  journal      = {J. Serv. Sci. Res.},
  volume       = {8},
  number       = {1},
  pages        = {73--83},
  year         = {2016},
  url          = {https://doi.org/10.1007/s12927-016-0004-9},
  doi          = {10.1007/S12927-016-0004-9},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/KimKNJ16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/SlattenL16,
  author       = {Terje Sl{\aa}tten and
                  Gudbrand Lien},
  title        = {Consequences of employees' collective engagement in knowledge-based
                  service firms},
  journal      = {J. Serv. Sci. Res.},
  volume       = {8},
  number       = {2},
  pages        = {95--129},
  year         = {2016},
  url          = {https://doi.org/10.1007/s12927-016-0006-7},
  doi          = {10.1007/S12927-016-0006-7},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/SlattenL16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/ThinhWH16,
  author       = {Le Van Thinh and
                  HongBing Wang and
                  Nguyen Xuan Hau},
  title        = {QoS prediction of Web service based on {US-AWS}},
  journal      = {J. Serv. Sci. Res.},
  volume       = {8},
  number       = {2},
  pages        = {193--205},
  year         = {2016},
  url          = {https://doi.org/10.1007/s12927-016-0010-y},
  doi          = {10.1007/S12927-016-0010-Y},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/ThinhWH16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/Wei16,
  author       = {Liying Wei},
  title        = {Research on Google's brand performance},
  journal      = {J. Serv. Sci. Res.},
  volume       = {8},
  number       = {2},
  pages        = {161--175},
  year         = {2016},
  url          = {https://doi.org/10.1007/s12927-016-0008-5},
  doi          = {10.1007/S12927-016-0008-5},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/Wei16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/KimK15,
  author       = {Rosy M. Kim and
                  Hee{-}Wan Kim},
  title        = {Economic factors on the mate selection by the human face and voice},
  journal      = {J. Serv. Sci. Res.},
  volume       = {7},
  number       = {2},
  pages        = {97--110},
  year         = {2015},
  url          = {https://doi.org/10.1007/s12927-015-0004-1},
  doi          = {10.1007/S12927-015-0004-1},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/KimK15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/Kundu15,
  author       = {Saikat Kundu},
  title        = {Service information blueprint: {A} scheme for defining service information
                  requirements},
  journal      = {J. Serv. Sci. Res.},
  volume       = {7},
  number       = {1},
  pages        = {21--53},
  year         = {2015},
  url          = {https://doi.org/10.1007/s12927-015-0002-3},
  doi          = {10.1007/S12927-015-0002-3},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/Kundu15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/MoussaT15,
  author       = {Salim Moussa and
                  Mourad Touzani},
  title        = {Ranking service science journals using the Google Scholar-based \emph{hg}-index},
  journal      = {J. Serv. Sci. Res.},
  volume       = {7},
  number       = {1},
  pages        = {1--20},
  year         = {2015},
  url          = {https://doi.org/10.1007/s12927-015-0001-4},
  doi          = {10.1007/S12927-015-0001-4},
  timestamp    = {Tue, 16 Aug 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/MoussaT15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/OliveiraS15,
  author       = {Valter D. Oliveira and
                  Jos{\'{e}} Reinaldo Silva},
  title        = {A service-oriented framework to the design of information system service},
  journal      = {J. Serv. Sci. Res.},
  volume       = {7},
  number       = {2},
  pages        = {55--96},
  year         = {2015},
  url          = {https://doi.org/10.1007/s12927-015-0003-2},
  doi          = {10.1007/S12927-015-0003-2},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/OliveiraS15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/AnjomshoaaKTDWT14,
  author       = {Amin Anjomshoaa and
                  Elmar Kiesling and
                  Tuan{-}Dat Trinh and
                  Ba{-}Lam Do and
                  Peter Wetz and
                  A Min Tjoa},
  title        = {Leveraging the web of data via linked widgets},
  journal      = {J. Serv. Sci. Res.},
  volume       = {6},
  number       = {1},
  pages        = {7--27},
  year         = {2014},
  url          = {https://doi.org/10.1007/s12927-014-0001-9},
  doi          = {10.1007/S12927-014-0001-9},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/AnjomshoaaKTDWT14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/Cater-SteelL14,
  author       = {Aileen Cater{-}Steel and
                  Marion Lepmets},
  title        = {Measuring {IT} service quality: evaluation of {IT} service quality
                  measurement framework in industry},
  journal      = {J. Serv. Sci. Res.},
  volume       = {6},
  number       = {1},
  pages        = {125--147},
  year         = {2014},
  url          = {https://doi.org/10.1007/s12927-014-0005-5},
  doi          = {10.1007/S12927-014-0005-5},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/Cater-SteelL14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/Li14,
  author       = {Shasha Li},
  title        = {Determinants of innovative behavioral intention: Moderating role of
                  real name policy in online community},
  journal      = {J. Serv. Sci. Res.},
  volume       = {6},
  number       = {2},
  pages        = {225--256},
  year         = {2014},
  url          = {https://doi.org/10.1007/s12927-014-0009-1},
  doi          = {10.1007/S12927-014-0009-1},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/Li14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/MolnarMKG14,
  author       = {Eugen Moln{\'{a}}r and
                  Rastislav Moln{\'{a}}r and
                  Natalia Kryvinska and
                  Michal Gregus},
  title        = {Web intelligence in practice},
  journal      = {J. Serv. Sci. Res.},
  volume       = {6},
  number       = {1},
  pages        = {149--172},
  year         = {2014},
  url          = {https://doi.org/10.1007/s12927-014-0006-4},
  doi          = {10.1007/S12927-014-0006-4},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/MolnarMKG14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/NovakMS14,
  author       = {Niina Maarit Novak and
                  Andreas Mladenow and
                  Christine Strauss},
  title        = {Virtual worlds as settings for avatar-based innovation processes},
  journal      = {J. Serv. Sci. Res.},
  volume       = {6},
  number       = {1},
  pages        = {71--98},
  year         = {2014},
  url          = {https://doi.org/10.1007/s12927-014-0003-7},
  doi          = {10.1007/S12927-014-0003-7},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/NovakMS14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/OlexovaK14,
  author       = {Romana Olexova and
                  Viera Kubickova},
  title        = {The evolution of the {S-D} logic approach and its impact on service
                  science},
  journal      = {J. Serv. Sci. Res.},
  volume       = {6},
  number       = {1},
  pages        = {99--124},
  year         = {2014},
  url          = {https://doi.org/10.1007/s12927-014-0004-6},
  doi          = {10.1007/S12927-014-0004-6},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/OlexovaK14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/Stoshikj14,
  author       = {Marina Stoshikj},
  title        = {Integrative and distributive negotiations and negotiation behavior},
  journal      = {J. Serv. Sci. Res.},
  volume       = {6},
  number       = {1},
  pages        = {29--69},
  year         = {2014},
  url          = {https://doi.org/10.1007/s12927-014-0002-8},
  doi          = {10.1007/S12927-014-0002-8},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/Stoshikj14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/WanZ14,
  author       = {Lili Wan and
                  Chao Zhang},
  title        = {Responses to trust repair after privacy breach incidents},
  journal      = {J. Serv. Sci. Res.},
  volume       = {6},
  number       = {2},
  pages        = {193--224},
  year         = {2014},
  url          = {https://doi.org/10.1007/s12927-014-0008-2},
  doi          = {10.1007/S12927-014-0008-2},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/WanZ14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/YangLC14,
  author       = {Kum{-}Khiong Yang and
                  Joyce Mei Wan Low and
                  Tugba Cayirli},
  title        = {Modeling queues with simulation versus \emph{M/M/C} models},
  journal      = {J. Serv. Sci. Res.},
  volume       = {6},
  number       = {1},
  pages        = {173--192},
  year         = {2014},
  url          = {https://doi.org/10.1007/s12927-014-0007-3},
  doi          = {10.1007/S12927-014-0007-3},
  timestamp    = {Sun, 10 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/YangLC14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/BhattacharyyaDM13,
  author       = {Kuntal Bhattacharyya and
                  Pratim Datta and
                  Arup Maitra},
  title        = {Resource dynamics on service effectiveness: Evidence from the small
                  business service industry in the United States},
  journal      = {J. Serv. Sci. Res.},
  volume       = {5},
  number       = {1},
  pages        = {1--33},
  year         = {2013},
  url          = {https://doi.org/10.1007/s12927-013-0001-1},
  doi          = {10.1007/S12927-013-0001-1},
  timestamp    = {Wed, 21 Jun 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/BhattacharyyaDM13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/KaczorK13,
  author       = {Sebastian Kaczor and
                  Natalia Kryvinska},
  title        = {It is all about services-fundamentals, drivers, and business models},
  journal      = {J. Serv. Sci. Res.},
  volume       = {5},
  number       = {2},
  pages        = {125--154},
  year         = {2013},
  url          = {https://doi.org/10.1007/s12927-013-0004-y},
  doi          = {10.1007/S12927-013-0004-Y},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/KaczorK13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/KryvinskaODS13,
  author       = {Natalia Kryvinska and
                  Romana Olexova and
                  Paul Dohmen and
                  Christine Strauss},
  title        = {The {S-D} logic phenomenon-conceptualization and systematization by
                  reviewing the literature of a decade {(2004-2013)}},
  journal      = {J. Serv. Sci. Res.},
  volume       = {5},
  number       = {1},
  pages        = {35--94},
  year         = {2013},
  url          = {https://doi.org/10.1007/s12927-013-0002-0},
  doi          = {10.1007/S12927-013-0002-0},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/KryvinskaODS13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/MendesAS13,
  author       = {Carlos Mendes and
                  M{\'{a}}rio Almeida and
                  Miguel Mira da Silva},
  title        = {Applying DEMO-based SLAs to cloud services},
  journal      = {J. Serv. Sci. Res.},
  volume       = {5},
  number       = {2},
  pages        = {95--123},
  year         = {2013},
  url          = {https://doi.org/10.1007/s12927-013-0003-z},
  doi          = {10.1007/S12927-013-0003-Z},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/MendesAS13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/AkkirajuBG12,
  author       = {Rama Akkiraju and
                  Debarun Bhattacharjya and
                  Sammukh Gupta},
  title        = {Towards effective business process availability management},
  journal      = {J. Serv. Sci. Res.},
  volume       = {4},
  number       = {2},
  pages        = {319--351},
  year         = {2012},
  url          = {https://doi.org/10.1007/s12927-012-0013-2},
  doi          = {10.1007/S12927-012-0013-2},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/AkkirajuBG12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/AlzainSP12,
  author       = {Mohammed Abdullatif Alzain and
                  Ben Soh and
                  Eric Pardede},
  title        = {A new model to ensure security in cloud computing services},
  journal      = {J. Serv. Sci. Res.},
  volume       = {4},
  number       = {1},
  pages        = {49--70},
  year         = {2012},
  url          = {https://doi.org/10.1007/s12927-012-0002-5},
  doi          = {10.1007/S12927-012-0002-5},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/AlzainSP12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/BashahKT12,
  author       = {Nor Shahniza Kamal Bashah and
                  Natalia Kryvinska and
                  Do Van Thanh},
  title        = {Quality-driven service discovery techniques for open mobile environments
                  and their business applications},
  journal      = {J. Serv. Sci. Res.},
  volume       = {4},
  number       = {1},
  pages        = {71--96},
  year         = {2012},
  url          = {https://doi.org/10.1007/s12927-012-0003-4},
  doi          = {10.1007/S12927-012-0003-4},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/BashahKT12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/BauerDS12,
  author       = {Christine Bauer and
                  Paul Dohmen and
                  Christine Strauss},
  title        = {A conceptual framework for backend services of contextual digital
                  signage},
  journal      = {J. Serv. Sci. Res.},
  volume       = {4},
  number       = {2},
  pages        = {271--297},
  year         = {2012},
  url          = {https://doi.org/10.1007/s12927-012-0011-4},
  doi          = {10.1007/S12927-012-0011-4},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/BauerDS12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/BeckerMKS12,
  author       = {Alexander Becker and
                  Andreas Mladenow and
                  Natalia Kryvinska and
                  Christine Strauss},
  title        = {Aggregated survey of sustainable business models for agile mobile
                  service delivery platforms},
  journal      = {J. Serv. Sci. Res.},
  volume       = {4},
  number       = {1},
  pages        = {97--121},
  year         = {2012},
  url          = {https://doi.org/10.1007/s12927-012-0004-3},
  doi          = {10.1007/S12927-012-0004-3},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/BeckerMKS12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/ChouKR12,
  author       = {Shih Yung Chou and
                  Angelina I. T. Kiser and
                  Erlinda L. Rodriguez},
  title        = {An expectation confirmation perspective of medical tourism},
  journal      = {J. Serv. Sci. Res.},
  volume       = {4},
  number       = {2},
  pages        = {299--318},
  year         = {2012},
  url          = {https://doi.org/10.1007/s12927-012-0012-3},
  doi          = {10.1007/S12927-012-0012-3},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/ChouKR12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/GkekasAT12,
  author       = {Konstantinos Gkekas and
                  Jeffrey R. Alcock and
                  Ashutosh Tiwari},
  title        = {An investigation of the dynamic features of service design methods},
  journal      = {J. Serv. Sci. Res.},
  volume       = {4},
  number       = {2},
  pages        = {353--381},
  year         = {2012},
  url          = {https://doi.org/10.1007/s12927-012-0014-1},
  doi          = {10.1007/S12927-012-0014-1},
  timestamp    = {Thu, 20 Jun 2024 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/GkekasAT12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/KhadraouiF12,
  author       = {Abdelaziz Khadraoui and
                  Christophe Feltus},
  title        = {Service specification and service compliance: How to consider the
                  responsibility dimension?},
  journal      = {J. Serv. Sci. Res.},
  volume       = {4},
  number       = {1},
  pages        = {123--142},
  year         = {2012},
  url          = {https://doi.org/10.1007/s12927-012-0005-2},
  doi          = {10.1007/S12927-012-0005-2},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/KhadraouiF12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/KrombholzMW12,
  author       = {Katharina Krombholz and
                  Dieter Merkl and
                  Edgar R. Weippl},
  title        = {Fake identities in social media: {A} case study on the sustainability
                  of the Facebook business model},
  journal      = {J. Serv. Sci. Res.},
  volume       = {4},
  number       = {2},
  pages        = {175--212},
  year         = {2012},
  url          = {https://doi.org/10.1007/s12927-012-0008-z},
  doi          = {10.1007/S12927-012-0008-Z},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/KrombholzMW12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/Kryvinska12,
  author       = {Natalia Kryvinska},
  title        = {Building consistent formal specification for the service enterprise
                  agility foundation},
  journal      = {J. Serv. Sci. Res.},
  volume       = {4},
  number       = {2},
  pages        = {235--269},
  year         = {2012},
  url          = {https://doi.org/10.1007/s12927-012-0010-5},
  doi          = {10.1007/S12927-012-0010-5},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/Kryvinska12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/LepmetsCGR12,
  author       = {Marion Lepmets and
                  Aileen Cater{-}Steel and
                  Francis Gacenga and
                  Eric Ras},
  title        = {Extending the {IT} service quality measurement framework through a
                  systematic literature review},
  journal      = {J. Serv. Sci. Res.},
  volume       = {4},
  number       = {1},
  pages        = {7--47},
  year         = {2012},
  url          = {https://doi.org/10.1007/s12927-012-0001-6},
  doi          = {10.1007/S12927-012-0001-6},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/LepmetsCGR12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/MladenowKS12,
  author       = {Andreas Mladenow and
                  Natalia Kryvinska and
                  Christine Strauss},
  title        = {Towards cloud-centric service environments},
  journal      = {J. Serv. Sci. Res.},
  volume       = {4},
  number       = {2},
  pages        = {213--234},
  year         = {2012},
  url          = {https://doi.org/10.1007/s12927-012-0009-y},
  doi          = {10.1007/S12927-012-0009-Y},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/MladenowKS12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/MorinH12,
  author       = {Jean{-}Henry Morin and
                  Anat Hovav},
  title        = {Strategic value and drivers behind organizational adoption of enterprise
                  {DRM:} The korean case},
  journal      = {J. Serv. Sci. Res.},
  volume       = {4},
  number       = {1},
  pages        = {143--168},
  year         = {2012},
  url          = {https://doi.org/10.1007/s12927-012-0006-1},
  doi          = {10.1007/S12927-012-0006-1},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/MorinH12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/StraussKPX12,
  author       = {Christine Strauss and
                  Gabriele Kotsis and
                  Eric Pardede and
                  Fatos Xhafa},
  title        = {Special issue on challenges with defining and measuring e-Services
                  sustainability: Editorial preface},
  journal      = {J. Serv. Sci. Res.},
  volume       = {4},
  number       = {2},
  pages        = {169--173},
  year         = {2012},
  url          = {https://doi.org/10.1007/s12927-012-0007-0},
  doi          = {10.1007/S12927-012-0007-0},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/StraussKPX12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/BramklevS11,
  author       = {Caroline Bramklev and
                  Patrik Str{\"{o}}m},
  title        = {A conceptualization of the product/service interface: Case of the
                  packaging industry in Japan},
  journal      = {J. Serv. Sci. Res.},
  volume       = {3},
  number       = {1},
  pages        = {21--48},
  year         = {2011},
  url          = {https://doi.org/10.1007/s12927-011-0002-x},
  doi          = {10.1007/S12927-011-0002-X},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/BramklevS11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/ElangoJ11,
  author       = {B. Elango and
                  James R. Jones},
  title        = {Drivers of insurance demand in emerging markets},
  journal      = {J. Serv. Sci. Res.},
  volume       = {3},
  number       = {2},
  pages        = {185--204},
  year         = {2011},
  url          = {https://doi.org/10.1007/s12927-011-0008-4},
  doi          = {10.1007/S12927-011-0008-4},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/ElangoJ11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/KrishnaDJ11,
  author       = {Anupam Krishna and
                  G. S. Dangayach and
                  Rakesh Jain},
  title        = {Service recovery: Literature review and research issues},
  journal      = {J. Serv. Sci. Res.},
  volume       = {3},
  number       = {1},
  pages        = {71--121},
  year         = {2011},
  url          = {https://doi.org/10.1007/s12927-011-0004-8},
  doi          = {10.1007/S12927-011-0004-8},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/KrishnaDJ11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/LubricaMA11,
  author       = {Mari Anjeli Lubrica and
                  Muriati Mukhtar and
                  Salha Abdullah},
  title        = {The {EEE} encounter model: Applying the service dominant logic to
                  {B2B} e-marketplaces},
  journal      = {J. Serv. Sci. Res.},
  volume       = {3},
  number       = {1},
  pages        = {49--69},
  year         = {2011},
  url          = {https://doi.org/10.1007/s12927-011-0003-9},
  doi          = {10.1007/S12927-011-0003-9},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/LubricaMA11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/Mishra11,
  author       = {Vishal Mishra},
  title        = {The influence of e-business alliance network on E-business firm's
                  performance: An exploratory study},
  journal      = {J. Serv. Sci. Res.},
  volume       = {3},
  number       = {2},
  pages        = {153--184},
  year         = {2011},
  url          = {https://doi.org/10.1007/s12927-011-0007-5},
  doi          = {10.1007/S12927-011-0007-5},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/Mishra11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/QiuWY11,
  author       = {Robin G. Qiu and
                  Zhengpeng Wu and
                  Yan Yu},
  title        = {A tractable approximation approach to improving hotel service quality},
  journal      = {J. Serv. Sci. Res.},
  volume       = {3},
  number       = {1},
  pages        = {1--20},
  year         = {2011},
  url          = {https://doi.org/10.1007/s12927-011-0001-y},
  doi          = {10.1007/S12927-011-0001-Y},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/QiuWY11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/SimonsBR11,
  author       = {Jacob V. Simons and
                  Gerard J. Burke and
                  Gregory R. Russell},
  title        = {A cost-based model for customer batching in mass service operations},
  journal      = {J. Serv. Sci. Res.},
  volume       = {3},
  number       = {2},
  pages        = {123--151},
  year         = {2011},
  url          = {https://doi.org/10.1007/s12927-011-0006-6},
  doi          = {10.1007/S12927-011-0006-6},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/SimonsBR11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/Elango10,
  author       = {B. Elango},
  title        = {Strategic orientation and equifinality in the {U.S.} private passenger
                  auto insurance sector},
  journal      = {J. Serv. Sci. Res.},
  volume       = {2},
  number       = {2},
  pages        = {127--146},
  year         = {2010},
  url          = {https://doi.org/10.1007/s12927-010-0006-y},
  doi          = {10.1007/S12927-010-0006-Y},
  timestamp    = {Fri, 15 May 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/Elango10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/GangadharanL10,
  author       = {G. R. Gangadharan and
                  Paul Oude Luttighuis},
  title        = {BHive: {A} reference framework for business-driven service design
                  and management},
  journal      = {J. Serv. Sci. Res.},
  volume       = {2},
  number       = {1},
  pages        = {81--110},
  year         = {2010},
  url          = {https://doi.org/10.1007/s12927-010-0004-0},
  doi          = {10.1007/S12927-010-0004-0},
  timestamp    = {Fri, 15 May 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/GangadharanL10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/IsinAA10,
  author       = {Feride Bahar Isin and
                  Hakan Altintas and
                  Fusun Cinar Altintas},
  title        = {Research on the attitudes of consumers and workers towards customer
                  misbehaviors},
  journal      = {J. Serv. Sci. Res.},
  volume       = {2},
  number       = {1},
  pages        = {55--80},
  year         = {2010},
  url          = {https://doi.org/10.1007/s12927-010-0003-1},
  doi          = {10.1007/S12927-010-0003-1},
  timestamp    = {Fri, 15 May 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/IsinAA10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/Maroto-Sanchez10,
  author       = {Andr{\'{e}}s Maroto{-}S{\'{a}}nchez},
  title        = {Productivity in European Private and Public Services: {A} growth accounting
                  exercise},
  journal      = {J. Serv. Sci. Res.},
  volume       = {2},
  number       = {1},
  pages        = {25--53},
  year         = {2010},
  url          = {https://doi.org/10.1007/s12927-010-0002-2},
  doi          = {10.1007/S12927-010-0002-2},
  timestamp    = {Fri, 15 May 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/Maroto-Sanchez10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/MoussaT10,
  author       = {Salim Moussa and
                  Mourad Touzani},
  title        = {A literature review of service research since 1993},
  journal      = {J. Serv. Sci. Res.},
  volume       = {2},
  number       = {2},
  pages        = {173--212},
  year         = {2010},
  url          = {https://doi.org/10.1007/s12927-010-0008-9},
  doi          = {10.1007/S12927-010-0008-9},
  timestamp    = {Fri, 15 May 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/MoussaT10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/OzbekY10,
  author       = {Mehmet Ferhat {\"{O}}zbek and
                  Davran Yuldashev},
  title        = {The effect of perceived congruence of communication on service quality
                  of customer-contact subordinates: Mediating the role of self-perceived
                  performance},
  journal      = {J. Serv. Sci. Res.},
  volume       = {2},
  number       = {2},
  pages        = {147--171},
  year         = {2010},
  url          = {https://doi.org/10.1007/s12927-010-0007-x},
  doi          = {10.1007/S12927-010-0007-X},
  timestamp    = {Fri, 15 May 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/OzbekY10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/ParkPYL10,
  author       = {Hyun Young Park and
                  Jong{-}Sung Park and
                  Jung{-}In Yang and
                  Jung{-}Hoon Lee},
  title        = {A proposed methodology for U-City Service development: Service reusability
                  perspective},
  journal      = {J. Serv. Sci. Res.},
  volume       = {2},
  number       = {1},
  pages        = {111--126},
  year         = {2010},
  url          = {https://doi.org/10.1007/s12927-010-0005-z},
  doi          = {10.1007/S12927-010-0005-Z},
  timestamp    = {Fri, 15 May 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/ParkPYL10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/WangWMQ10,
  author       = {Guangping Wang and
                  Jianling Wang and
                  Xiaoqin Ma and
                  Robin G. Qiu},
  title        = {The effect of standardization and customization on service satisfaction},
  journal      = {J. Serv. Sci. Res.},
  volume       = {2},
  number       = {1},
  pages        = {1--23},
  year         = {2010},
  url          = {https://doi.org/10.1007/s12927-010-0001-3},
  doi          = {10.1007/S12927-010-0001-3},
  timestamp    = {Fri, 15 May 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/WangWMQ10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/Ahn09,
  author       = {Haeil Ahn},
  title        = {On the profit gains of competing reverse channels for remanufacturing
                  of refillable containers},
  journal      = {J. Serv. Sci. Res.},
  volume       = {1},
  number       = {2},
  pages        = {147--189},
  year         = {2009},
  url          = {https://doi.org/10.1007/s12927-009-0008-9},
  doi          = {10.1007/S12927-009-0008-9},
  timestamp    = {Fri, 15 May 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/Ahn09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/AhnKPR09,
  author       = {Chang{-}Kuk Ahn and
                  Cheong{-}woon Kang and
                  Jai{-}Hyoung Park and
                  Seong Taek Rim},
  title        = {An application of human performance technology: {A} case study at
                  {LG} {CNS}},
  journal      = {J. Serv. Sci. Res.},
  volume       = {1},
  number       = {2},
  pages        = {211--225},
  year         = {2009},
  url          = {https://doi.org/10.1007/s12927-009-0010-2},
  doi          = {10.1007/S12927-009-0010-2},
  timestamp    = {Fri, 15 May 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/AhnKPR09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/ChoiY09,
  author       = {WoongChul Choi and
                  DaeHun Yoo},
  title        = {Software assurance towards better {IT} service},
  journal      = {J. Serv. Sci. Res.},
  volume       = {1},
  number       = {1},
  pages        = {31--56},
  year         = {2009},
  url          = {https://doi.org/10.1007/s12927-009-0003-1},
  doi          = {10.1007/S12927-009-0003-1},
  timestamp    = {Fri, 15 May 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/ChoiY09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/JungCB09,
  author       = {Sam{-}Kwon Jung and
                  Hyung{-}ihn Choe and
                  Jeoung{-}Woo Byun},
  title        = {Internet marketing strategy of a wholesale tour agency in Korea: Case
                  of Hana Tour},
  journal      = {J. Serv. Sci. Res.},
  volume       = {1},
  number       = {1},
  pages        = {83--104},
  year         = {2009},
  url          = {https://doi.org/10.1007/s12927-009-0005-z},
  doi          = {10.1007/S12927-009-0005-Z},
  timestamp    = {Fri, 15 May 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/JungCB09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/Kim09,
  author       = {Hyunsoo Kim},
  title        = {Service science for service innovation},
  journal      = {J. Serv. Sci. Res.},
  volume       = {1},
  number       = {1},
  pages        = {1--7},
  year         = {2009},
  url          = {https://doi.org/10.1007/s12927-009-0001-3},
  doi          = {10.1007/S12927-009-0001-3},
  timestamp    = {Fri, 15 May 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/Kim09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/KimL09,
  author       = {Si{-}yeon Kim and
                  Youn{-}Tae Lee},
  title        = {Accelerating the growth of u-Healthcare in Korea: Conceptualizing
                  and classifying from service perspective},
  journal      = {J. Serv. Sci. Res.},
  volume       = {1},
  number       = {1},
  pages        = {57--81},
  year         = {2009},
  url          = {https://doi.org/10.1007/s12927-009-0004-0},
  doi          = {10.1007/S12927-009-0004-0},
  timestamp    = {Fri, 15 May 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/KimL09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/MinW09,
  author       = {Daihwan Min and
                  Lili Wan},
  title        = {Switching factors of mobile customers in Korea},
  journal      = {J. Serv. Sci. Res.},
  volume       = {1},
  number       = {1},
  pages        = {105--120},
  year         = {2009},
  url          = {https://doi.org/10.1007/s12927-009-0006-y},
  doi          = {10.1007/S12927-009-0006-Y},
  timestamp    = {Fri, 15 May 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/MinW09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/ParkP09,
  author       = {Kyoung{-}won Park and
                  Ju{-}Young Park},
  title        = {The role of shopping goals on customer loyalty},
  journal      = {J. Serv. Sci. Res.},
  volume       = {1},
  number       = {2},
  pages        = {191--210},
  year         = {2009},
  url          = {https://doi.org/10.1007/s12927-009-0009-8},
  doi          = {10.1007/S12927-009-0009-8},
  timestamp    = {Fri, 15 May 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/ParkP09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/RubalcabaM09,
  author       = {Luis Rubalcaba and
                  Gisela Di Meglio},
  title        = {Services in {EU} competition policy},
  journal      = {J. Serv. Sci. Res.},
  volume       = {1},
  number       = {2},
  pages        = {121--146},
  year         = {2009},
  url          = {https://doi.org/10.1007/s12927-009-0007-x},
  doi          = {10.1007/S12927-009-0007-X},
  timestamp    = {Fri, 15 May 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/RubalcabaM09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/ShinMWK09,
  author       = {Jae Hoon Shin and
                  Daihwan Min and
                  Lili Wan and
                  Jong Hee Kim},
  title        = {{IT} service 2.0: {A} case study of smart vending machines in Beijing},
  journal      = {J. Serv. Sci. Res.},
  volume       = {1},
  number       = {2},
  pages        = {227--243},
  year         = {2009},
  url          = {https://doi.org/10.1007/s12927-009-0011-1},
  doi          = {10.1007/S12927-009-0011-1},
  timestamp    = {Fri, 15 May 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/ShinMWK09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/YounP09,
  author       = {Jong{-}Woun Youn and
                  Kwangtae Park},
  title        = {University development models and efficiency analysis},
  journal      = {J. Serv. Sci. Res.},
  volume       = {1},
  number       = {1},
  pages        = {9--30},
  year         = {2009},
  url          = {https://doi.org/10.1007/s12927-009-0002-2},
  doi          = {10.1007/S12927-009-0002-2},
  timestamp    = {Fri, 15 May 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/YounP09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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