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@article{DBLP:journals/ijssmet/KalemaS24,
  author       = {Billy Mathias Kalema and
                  Mmatshuene Anna Segooa},
  title        = {Big Data Analytics Artefact for Outcome-Based Funding Prediction in
                  South African Public Universities},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {15},
  number       = {1},
  pages        = {1--27},
  year         = {2024},
  url          = {https://doi.org/10.4018/ijssmet.334220},
  doi          = {10.4018/IJSSMET.334220},
  timestamp    = {Fri, 08 Mar 2024 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/KalemaS24.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/AlTarawneh23,
  author       = {Khalaf Al{-}Tarawneh},
  title        = {The Impact of Human Resource Management Strategies on the Strategic
                  Success of Cellular Communications Companies in Jordan},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {14},
  number       = {1},
  pages        = {1--23},
  year         = {2023},
  url          = {https://doi.org/10.4018/ijssmet.328774},
  doi          = {10.4018/IJSSMET.328774},
  timestamp    = {Sat, 08 Jun 2024 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/AlTarawneh23.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Arman23,
  author       = {Abdelfatah Arman},
  title        = {How Perceived Inclusion Impacts Minority Employees' Organizational
                  Satisfaction in the {UAE} Banking Industry},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {14},
  number       = {1},
  pages        = {1--14},
  year         = {2023},
  url          = {https://doi.org/10.4018/ijssmet.326551},
  doi          = {10.4018/IJSSMET.326551},
  timestamp    = {Sat, 08 Jun 2024 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Arman23.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/BurakhanovaBDDN23,
  author       = {Aigerim Burakhanova and
                  Gulshat Baizhaxynova and
                  Aizhan Duisebayeva and
                  Maira Davletova and
                  Botagoz Nurakhova},
  title        = {Using Artificial Intelligence for Retail Value Chain},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {14},
  number       = {1},
  pages        = {1--21},
  year         = {2023},
  url          = {https://doi.org/10.4018/ijssmet.330018},
  doi          = {10.4018/IJSSMET.330018},
  timestamp    = {Sat, 08 Jun 2024 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/BurakhanovaBDDN23.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/FekikHKKBD23,
  author       = {Arezki Fekik and
                  Mohamed Lamine Hamida and
                  Dyhia Kais and
                  Hocine Khati and
                  Amar Bousbaine and
                  Hakim Denoun},
  title        = {A Design and Implementation of a New Control Based on Petri Nets for
                  Three Phase PWM-Rectifier},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {14},
  number       = {1},
  pages        = {1--33},
  year         = {2023},
  url          = {https://doi.org/10.4018/ijssmet.326801},
  doi          = {10.4018/IJSSMET.326801},
  timestamp    = {Sat, 08 Jun 2024 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/FekikHKKBD23.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/GhadiAAQSG23,
  author       = {Mohammed Yasin Ghadi and
                  Ali M. AlGhazo and
                  Ahmed Al{-}Nakeeb and
                  Tahir Masood Qureshi and
                  Omyma Ismail Shehata and
                  Omar Y. Ghadi},
  title        = {Exploring the Differences in Work Value Among Generations in the {UAE}},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {14},
  number       = {1},
  pages        = {1--15},
  year         = {2023},
  url          = {https://doi.org/10.4018/ijssmet.318086},
  doi          = {10.4018/IJSSMET.318086},
  timestamp    = {Tue, 28 Feb 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/GhadiAAQSG23.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/MantosLBGLLO23,
  author       = {Tracy Mantos and
                  Honey Lou Layon and
                  Nikkithea Beduya and
                  Iris Gulbe and
                  Hannibal Layon and
                  Ledesma Romagos Layon and
                  Lanndon A. Ocampo},
  title        = {Supplier Selection in Family Small and Medium Enterprises: Modelling
                  the Priority Attributes With an Integrated Entropy-MARCOS {(E-MARCOS)}
                  Method},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {14},
  number       = {1},
  pages        = {1--29},
  year         = {2023},
  url          = {https://doi.org/10.4018/ijssmet.317085},
  doi          = {10.4018/IJSSMET.317085},
  timestamp    = {Tue, 28 Feb 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/MantosLBGLLO23.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/NivethaI23,
  author       = {S. Nivetha and
                  H. Hannah Inbarani},
  title        = {Novel Architecture for Image Classification Based on Rough Set},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {14},
  number       = {1},
  pages        = {1--38},
  year         = {2023},
  url          = {https://doi.org/10.4018/ijssmet.323452},
  doi          = {10.4018/IJSSMET.323452},
  timestamp    = {Sat, 08 Jun 2024 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/NivethaI23.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/RadwanSMA23,
  author       = {Ahmed Farouk Radwan and
                  Thouraya Snoussi and
                  Sheren Ali Mousa and
                  Mohamed Abdulzaher},
  title        = {Using Smart Applications in Delivering Government Services in the
                  {UAE:} Factors of Adoption and Satisfaction},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {14},
  number       = {1},
  pages        = {1--15},
  year         = {2023},
  url          = {https://doi.org/10.4018/ijssmet.326520},
  doi          = {10.4018/IJSSMET.326520},
  timestamp    = {Sat, 08 Jun 2024 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/RadwanSMA23.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/SonntagMT23,
  author       = {Martin Sonntag and
                  Jens Mehmann and
                  Frank Teuteberg},
  title        = {Trust-Supporting Design Elements as Signals for AI-Based Chatbots
                  in Customer Service: {A} Behavior-Based Explanatory Model},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {14},
  number       = {1},
  pages        = {1--16},
  year         = {2023},
  url          = {https://doi.org/10.4018/ijssmet.329963},
  doi          = {10.4018/IJSSMET.329963},
  timestamp    = {Sat, 08 Jun 2024 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/SonntagMT23.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/WangZRAIKA23,
  author       = {Jianhong Wang and
                  Yunfeng Zhang and
                  Ricardo A. Ram{\'{\i}}rez{-}Mendoza and
                  Ahmad Taher Azar and
                  Ibraheem Kasim Ibraheem and
                  Nashwa Ahmad Kamal and
                  Farah Ayad Abdulmajeed},
  title        = {Subspace Data-Driven Control for Linear Parameter Varying Systems},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {14},
  number       = {1},
  pages        = {1--25},
  year         = {2023},
  url          = {https://doi.org/10.4018/ijssmet.321198},
  doi          = {10.4018/IJSSMET.321198},
  timestamp    = {Sat, 08 Jun 2024 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/WangZRAIKA23.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/ZhangCWAIKA23,
  author       = {Yunfeng Zhang and
                  Peng Chen and
                  Jianhong Wang and
                  Ahmad Taher Azar and
                  Ibraheem Kasim Ibraheem and
                  Nashwa Ahmad Kamal and
                  Farah Ayad Abdulmajeed},
  title        = {Design of a Closed-Loop Error-in-Variable System Controller and Its
                  Application in Quadrotor {UAV}},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {14},
  number       = {1},
  pages        = {1--23},
  year         = {2023},
  url          = {https://doi.org/10.4018/ijssmet.321658},
  doi          = {10.4018/IJSSMET.321658},
  timestamp    = {Sat, 08 Jun 2024 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/ZhangCWAIKA23.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/AbayomiAlliUMAA22,
  author       = {Adebayo Abayomi{-}Alli and
                  Frances Omoyemen Uzedu and
                  Sanjay Misra and
                  Olusola O. Abayomi{-}Alli and
                  Oluwasefunmi 'Tale Arogundade},
  title        = {Hybrid Model of Genetic Algorithms and Tabu Search Memory for Nurse
                  Scheduling Systems},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--20},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.297494},
  doi          = {10.4018/IJSSMET.297494},
  timestamp    = {Wed, 17 May 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/AbayomiAlliUMAA22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/AhmedA22,
  author       = {Shamsuddin Ahmed and
                  Rayan H. Alsisi},
  title        = {Utilitarian Ethical Triage Bayesian Decisions With Monetary Value
                  During {COVID-19} - {A} Bayesian Probability Analysis},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--31},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.298670},
  doi          = {10.4018/IJSSMET.298670},
  timestamp    = {Sat, 13 May 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/AhmedA22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/AkkayaO22,
  author       = {Kerem Akkaya and
                  Tolga Ovatman},
  title        = {A Comparative Study of Meta-Data-Based Microservice Extraction Tools},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--26},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.298677},
  doi          = {10.4018/IJSSMET.298677},
  timestamp    = {Wed, 17 May 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/AkkayaO22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/AlkarbiAS22,
  author       = {Awadh M. Alkarbi and
                  Mian M. Ajmal and
                  Anas A. Salameh},
  title        = {Critical Factors to Overcome Project Scope Creep in the Oil and Gas
                  Industry: Analytic Hierarchy Process Approach},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--21},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.298674},
  doi          = {10.4018/IJSSMET.298674},
  timestamp    = {Fri, 08 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/AlkarbiAS22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/AlmarzoqiA22,
  author       = {Reem Almarzoqi and
                  Mohamad Albakjaji},
  title        = {The Patentability of {AI} Invention: The Case of the Kingdom of Saudi
                  Arabia Law},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--22},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.307111},
  doi          = {10.4018/IJSSMET.307111},
  timestamp    = {Sat, 13 May 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/AlmarzoqiA22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/AlsamaraDF22,
  author       = {Tareck Alsamara and
                  Hussein Ali Dbouk and
                  Ghazi Farouk},
  title        = {The Impact of the Devaluation Management of the National Currency
                  Against the {US} Dollar on the Rights of Contractors in Lebanese Law},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--10},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.314633},
  doi          = {10.4018/IJSSMET.314633},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/AlsamaraDF22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/AlzoubiEHAA22,
  author       = {Haitham M. Alzoubi and
                  Hamzah Elrehail and
                  Jalal Rajeh Hanaysha and
                  Anwar Al{-}Gasaymeh and
                  Raid Al{-}Adaileh},
  title        = {The Role of Supply Chain Integration and Agile Practices in Improving
                  Lead Time During the {COVID-19} Crisis},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--11},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.290348},
  doi          = {10.4018/IJSSMET.290348},
  timestamp    = {Wed, 17 May 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/AlzoubiEHAA22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Amuda22,
  author       = {Yusuff Jelili Amuda},
  title        = {Evaluation of Agricultural Policies and Programmes for Sustainable
                  Future Farming Intensification in Nigeria},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--13},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.316176},
  doi          = {10.4018/IJSSMET.316176},
  timestamp    = {Wed, 17 May 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Amuda22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/AnjosMD22,
  author       = {Catarina Jorge Fonseca Anjos and
                  Susana Marques and
                  {\'{A}}lvaro Dias},
  title        = {The Impact of Instagram Influencer Marketing in the Restaurant Industry},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--20},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.297496},
  doi          = {10.4018/IJSSMET.297496},
  timestamp    = {Tue, 07 May 2024 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/AnjosMD22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Barros22,
  author       = {Oscar Barros},
  title        = {A Management and Enterprise Architecture Framework for Comprehensive
                  Structure Design of Complex Services},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--24},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.290335},
  doi          = {10.4018/IJSSMET.290335},
  timestamp    = {Sat, 13 May 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Barros22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/BarrosA22,
  author       = {Oscar Barros and
                  Ismael Aguilera},
  title        = {Improving the Efficiency of a Public Health Service by Designing Its
                  Innovation Management Structure Based on Data Envelopment Analysis},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--17},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.315583},
  doi          = {10.4018/IJSSMET.315583},
  timestamp    = {Sat, 13 May 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/BarrosA22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/BocharovaR22,
  author       = {Irina E. Bocharova and
                  Alexander Rymanov},
  title        = {Prevention and Resolution of Labor Disputes},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--13},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.295559},
  doi          = {10.4018/IJSSMET.295559},
  timestamp    = {Sat, 13 May 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/BocharovaR22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/BrahamiAM22,
  author       = {Menaouer Brahami and
                  Fatma Zahra Abdeldjouad and
                  Sabri Mohammed},
  title        = {Multi-Class Sentiment Classification for Healthcare Tweets Using Supervised
                  Learning Techniques},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--23},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.298669},
  doi          = {10.4018/IJSSMET.298669},
  timestamp    = {Wed, 17 May 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/BrahamiAM22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Choi22,
  author       = {Youngkeun Choi},
  title        = {A Study of the Motivation of Collaborative Consumption and the Moderating
                  Effect of Perceived Social Distance},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--12},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.297500},
  doi          = {10.4018/IJSSMET.297500},
  timestamp    = {Wed, 17 May 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Choi22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Dhaliwal22,
  author       = {Amandeep Dhaliwal},
  title        = {The Mompreneurship Phenomenon: An Examination of the Antecedents and
                  Challenges of Mothers in Business},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--17},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.290334},
  doi          = {10.4018/IJSSMET.290334},
  timestamp    = {Sat, 13 May 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Dhaliwal22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/DiasGPC22,
  author       = {{\'{A}}lvaro de Borba Cruz Lopes Dias and
                  Marta Figueiredo Marques Gomes and
                  Leandro Ferreira Pereira and
                  Renato Lopes da Costa},
  title        = {Local Knowledge Management and Innovation Spillover: Exploring Tourism
                  Entrepreneurship Potential},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--14},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.298671},
  doi          = {10.4018/IJSSMET.298671},
  timestamp    = {Mon, 26 Jun 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/DiasGPC22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/DiasPC22,
  author       = {{\'{A}}lvaro de Borba Cruz Lopes Dias and
                  Leandro Ferreira Pereira and
                  Renato Lopes da Costa},
  title        = {Outcomes of Social Media Marketing in Sport Brands},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--22},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.298668},
  doi          = {10.4018/IJSSMET.298668},
  timestamp    = {Tue, 07 May 2024 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/DiasPC22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/DiasPPC22,
  author       = {{\'{A}}lvaro de Borba Cruz Lopes Dias and
                  Barbara Pascoal and
                  Leandro Ferreira Pereira and
                  Renato Lopes da Costa},
  title        = {Transformational Leadership Contributions for Employee Autonomy},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--21},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.297492},
  doi          = {10.4018/IJSSMET.297492},
  timestamp    = {Mon, 26 Jun 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/DiasPPC22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/EkpezuKYW22,
  author       = {Akon O. Ekpezu and
                  Ferdinand Apietu Katsriku and
                  Winfred Yaokumah and
                  Isaac Wiafe},
  title        = {The Use of Machine Learning Algorithms in the Classification of Sound:
                  {A} Systematic Review},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--28},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.298667},
  doi          = {10.4018/IJSSMET.298667},
  timestamp    = {Wed, 17 May 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/EkpezuKYW22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/GharaibehG22,
  author       = {Malik Khlaif Gharaibeh and
                  Natheer Khlaif Gharaibeh},
  title        = {A Conceptual Framework for Intention to Use Travel Apps: {A} Study
                  From Emerging Markets},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--16},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.290333},
  doi          = {10.4018/IJSSMET.290333},
  timestamp    = {Wed, 17 May 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/GharaibehG22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Hashmi22,
  author       = {Mustafa Hashmi},
  title        = {On Modelling Process Aspects With Deontic Event-Calculus},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--19},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.297498},
  doi          = {10.4018/IJSSMET.297498},
  timestamp    = {Mon, 28 Aug 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Hashmi22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/HassanDMZ22,
  author       = {Shafiqul Hassan and
                  Mohsin Dhali and
                  Saghir Munir Mehar and
                  Fazluz Zaman},
  title        = {Islamic Securitization as a Yardstick for Investment in Islamic Capital
                  Markets},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--15},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.315592},
  doi          = {10.4018/IJSSMET.315592},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/HassanDMZ22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/HoqueT22,
  author       = {Muhammad Hoque and
                  Noxolo Tshutsha},
  title        = {Exploring Factors Affecting the Attraction and Retention of Academic
                  Employees at the Durban University of Technology},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--12},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.290332},
  doi          = {10.4018/IJSSMET.290332},
  timestamp    = {Sat, 13 May 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/HoqueT22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/IbrahimYA22,
  author       = {Masud Ibrahim and
                  Kong Yusheng and
                  Diyawu Rahman Adam},
  title        = {Linking Service Innovation to Organisational Performance: Mediating
                  Role of Employee Productivity and Job Satisfaction},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--16},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.295558},
  doi          = {10.4018/IJSSMET.295558},
  timestamp    = {Wed, 17 May 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/IbrahimYA22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/JeronimoPCD22,
  author       = {Carlos Hernandez Jer{\'{o}}nimo and
                  Leandro Ferreira Pereira and
                  Renato Lopes da Costa and
                  {\'{A}}lvaro Dias},
  title        = {Service Design From Staffing to Outsourcing: Analysis of the Literature
                  From the Last Decade},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--31},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.297493},
  doi          = {10.4018/IJSSMET.297493},
  timestamp    = {Tue, 07 May 2024 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/JeronimoPCD22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/JohannsenZG22,
  author       = {Florian Johannsen and
                  Gregor Zellner and
                  Philipp Griesberger},
  title        = {Creating a Functional Interdependency Map for Supporting the "Act
                  of Improvement" in Business Process Improvement Projects},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--23},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.295557},
  doi          = {10.4018/IJSSMET.295557},
  timestamp    = {Sat, 13 May 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/JohannsenZG22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/LeeS22,
  author       = {Khai Loon Lee and
                  Afiq Muqri Bin Shaharud{-}din},
  title        = {Procurement 4.0 and Organizational Performance in the Malaysian Construction
                  Industry},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--22},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.314591},
  doi          = {10.4018/IJSSMET.314591},
  timestamp    = {Wed, 17 May 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/LeeS22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/MaciasA22,
  author       = {Cristian Mera Mac{\'{\i}}as and
                  Igor Aguilar Alonso},
  title        = {Assessment of Contributions of the Methodology for the Construction
                  of a Catalog of Information Technology Services Aimed at Public Entities},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--28},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.287911},
  doi          = {10.4018/IJSSMET.287911},
  timestamp    = {Mon, 26 Jun 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/MaciasA22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Mandal22,
  author       = {Pratap Chandra Mandal},
  title        = {Service Excellence in Marketing for Firms: Strategies and Initiatives},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--22},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.290331},
  doi          = {10.4018/IJSSMET.290331},
  timestamp    = {Sat, 13 May 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Mandal22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Mathew22,
  author       = {Viju Mathew},
  title        = {Does Islamic Marketing Mix Affect Consumer Satisfaction?: An Analysis
                  of Consumer Perception in the Service Industry},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--13},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.297491},
  doi          = {10.4018/IJSSMET.297491},
  timestamp    = {Wed, 17 May 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Mathew22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/McElreathDD22,
  author       = {David H. McElreath and
                  Sherri DioGuardi and
                  Daniel Adrian Doss},
  title        = {Pre-Crime Prediction: Does It Have Value? Is It Inherently Racist?},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--17},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.298672},
  doi          = {10.4018/IJSSMET.298672},
  timestamp    = {Wed, 17 May 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/McElreathDD22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/MeskicAOA22,
  author       = {Zlatan Meskic and
                  Mohamad Albakjaji and
                  Enis Omerovic and
                  Hussein Alhussein},
  title        = {Transnational Consumer Protection in E-Commerce: Lessons Learned From
                  the European Union and the United States},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--15},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.299972},
  doi          = {10.4018/IJSSMET.299972},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/MeskicAOA22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/MishraSJ22,
  author       = {Debesh Mishra and
                  Suchismita Satapathy and
                  V. K. Jain},
  title        = {A Grey-TOPSIS Approach to Minimize {COVID-19} Transmission for the
                  Betterment of Public-Health in the Indian Context},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--14},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.290329},
  doi          = {10.4018/IJSSMET.290329},
  timestamp    = {Wed, 17 May 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/MishraSJ22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/MishraSJ22a,
  author       = {Debesh Mishra and
                  Suchismita Satapathy and
                  V. K. Jain},
  title        = {An Adaptive Neural-Fuzzy Inference System for Prediction of Muscle
                  Strength of Farmers in India: An Approach for E-Healthcare 4.0 Prevention
                  and Analysis},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--21},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.297497},
  doi          = {10.4018/IJSSMET.297497},
  timestamp    = {Wed, 17 May 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/MishraSJ22a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Nam22,
  author       = {Pham Phuong Nam},
  title        = {Factors Influencing the Residential Land Use Right Mortgage in Yen
                  My District, Hung Yen Province, Vietnam},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--18},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.290337},
  doi          = {10.4018/IJSSMET.290337},
  timestamp    = {Sat, 13 May 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Nam22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/PhamNT22,
  author       = {Xuan Lan Pham and
                  Phuong Minh Binh Nguyen and
                  Giang Nu To Truong},
  title        = {A Co-Word and Co-Citation Analysis of Digital Marketing Research},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--20},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.304817},
  doi          = {10.4018/IJSSMET.304817},
  timestamp    = {Mon, 28 Aug 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/PhamNT22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/RidaH22,
  author       = {Nouha Rida and
                  Abderrahim Hasbi},
  title        = {A Collaborative Road Traffic Regulation Approach Using a Wireless
                  Sensor Network},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--19},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.290330},
  doi          = {10.4018/IJSSMET.290330},
  timestamp    = {Sat, 13 May 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/RidaH22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/RukhiranBN22,
  author       = {Meennapa Rukhiran and
                  Somchai Buaroong and
                  Paniti Netinant},
  title        = {Software Development for Educational Information Services Using Multilayering
                  Semantics Adaptation},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--27},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.307153},
  doi          = {10.4018/IJSSMET.307153},
  timestamp    = {Wed, 17 May 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/RukhiranBN22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Sachdeva22,
  author       = {Ruchika Sachdeva},
  title        = {Pandemic, Perceived Risk, and Cognitive Dissonance as Antecedents
                  to Need for Cognitive Closure},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--20},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.298676},
  doi          = {10.4018/IJSSMET.298676},
  timestamp    = {Sat, 13 May 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Sachdeva22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/SaidiMFA22,
  author       = {Sabrina Mohand Saidi and
                  Rabah Mellah and
                  Arezki Fekik and
                  Ahmad Taher Azar},
  title        = {Real-Time Fuzzy-PID for Mobile Robot Control and Vision-Based Obstacle
                  Avoidance},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--32},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.304818},
  doi          = {10.4018/IJSSMET.304818},
  timestamp    = {Wed, 17 May 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/SaidiMFA22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/SantosVDMS22,
  author       = {Vasco Ribeiro Santos and
                  Tiago Ferreira Vitorino and
                  {\'{A}}lvaro de Borba Cruz Lopes Dias and
                  Domingos Martinho and
                  Bruno Barbosa Sousa},
  title        = {Developing a Commercial Ethics Framework for Analysing Marketing Campaigns},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--16},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.290336},
  doi          = {10.4018/IJSSMET.290336},
  timestamp    = {Mon, 26 Jun 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/SantosVDMS22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/SantosVDS22,
  author       = {Vasco Ribeiro Santos and
                  Tiago Ferreira Vitorino and
                  {\'{A}}lvaro Dias and
                  Bruno Barbosa Sousa},
  title        = {Developing a Safety Climate Assessment Tool for Omani Construction
                  Industry},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--24},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.296265},
  doi          = {10.4018/IJSSMET.296265},
  timestamp    = {Wed, 17 May 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/SantosVDS22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/SilvaAD22,
  author       = {Rui Vinhas da Silva and
                  Ana Amaro and
                  {\'{A}}lvaro Dias},
  title        = {Professionalism Perception and Client Satisfaction: An Analysis of
                  the Bouncers-Doormen Performance},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--18},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.297495},
  doi          = {10.4018/IJSSMET.297495},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/SilvaAD22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/SuwarnoSMS22,
  author       = {Suwarno Suwarno and
                  Sumartono Sumartono and
                  Mardiyono Mardiyono and
                  Solimun Solimun},
  title        = {Management of Regulation and Managerial on Sports Organizations in
                  Indonesia: Relationship Between Institution, Communication, Resources,
                  Disposition, Bureaucracy},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--16},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.297499},
  doi          = {10.4018/IJSSMET.297499},
  timestamp    = {Sat, 13 May 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/SuwarnoSMS22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Umar22,
  author       = {Tariq Umar},
  title        = {The Impact of {COVID-19} on the {GCC} Construction Industry},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--17},
  year         = {2022},
  url          = {https://doi.org/10.4018/IJSSMET.20220301.oa1},
  doi          = {10.4018/IJSSMET.20220301.OA1},
  timestamp    = {Fri, 09 Apr 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Umar22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/VuLVTNW22,
  author       = {Quan Minh Vu and
                  Ying{-}Kai Liao and
                  Hai{-}Yen Thi Vuong and
                  Giang Nu To Truong and
                  Phuong Minh Binh Nguyen and
                  Wann{-}Yih Wu},
  title        = {The Influence of Personality Traits on Intention to Purchase Green
                  Products},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--17},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.298675},
  doi          = {10.4018/IJSSMET.298675},
  timestamp    = {Mon, 28 Aug 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/VuLVTNW22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/WaleedAAAIAHK22,
  author       = {Jumana Waleed and
                  Ahmad Taher Azar and
                  Saad Albawi and
                  Waleed Khaild Al{-}Azzawi and
                  Ibraheem Kasim Ibraheem and
                  Ahmed Alkhayyat and
                  Ibrahim A. Hameed and
                  Nashwa Ahmad Kamal},
  title        = {An Effective Deep Learning Model to Discriminate Coronavirus Disease
                  From Typical Pneumonia},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {13},
  number       = {2},
  pages        = {1--16},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijssmet.313175},
  doi          = {10.4018/IJSSMET.313175},
  timestamp    = {Wed, 17 May 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/WaleedAAAIAHK22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Ahmed21,
  author       = {Shamsuddin Ahmed},
  title        = {A Hybrid Methodology for Dental Hospital Quality Performance Gap Using
                  {HOQ} and Process Analysis},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {6},
  pages        = {16--42},
  year         = {2021},
  url          = {https://doi.org/10.4018/ijssmet.2021110102},
  doi          = {10.4018/IJSSMET.2021110102},
  timestamp    = {Sun, 24 Jul 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Ahmed21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/AkhterTK21,
  author       = {Javaid Akhter and
                  Deepak Tandon and
                  Gaurav Kulshreshtha},
  title        = {The Effectiveness of Credit-to-GDP Gap as a Leading Indicator of Banking
                  Crises in India},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {1},
  pages        = {17--37},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021010102},
  doi          = {10.4018/IJSSMET.2021010102},
  timestamp    = {Sat, 08 Jan 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/AkhterTK21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Al-BataynehKIA21,
  author       = {Ahmad Rajaa Al{-}Batayneh and
                  Amineh A. Khaddam and
                  Hani Jaza'a Irtaimeh and
                  Suliman Raja Al{-}Batayneh},
  title        = {Drivers of Performance Indicators for Success of Green {SCM} Strategy
                  and Sustainability Performance: The Mediator Role Innovation Strategy},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {5},
  pages        = {14--28},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021090102},
  doi          = {10.4018/IJSSMET.2021090102},
  timestamp    = {Fri, 30 Jul 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Al-BataynehKIA21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Al-HaraisaAAA21,
  author       = {Yazan Emnawer Al{-}Haraisa and
                  Noor Al{-}Ma'aitah and
                  Khalaf Al{-}Tarawneh and
                  Ahmad Abuzaid},
  title        = {Talent Management Practices and Competitive Advantage: Evidence From
                  the Jordanian Insurance Sector},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {5},
  pages        = {102--115},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021090107},
  doi          = {10.4018/IJSSMET.2021090107},
  timestamp    = {Thu, 12 Aug 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Al-HaraisaAAA21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Al-Tarawneh21,
  author       = {Khalaf Al{-}Tarawneh},
  title        = {Organizational Commitment and Its Impact on Job Performance: {A} Case
                  From Jordan},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {6},
  pages        = {126--140},
  year         = {2021},
  url          = {https://doi.org/10.4018/ijssmet.2021110108},
  doi          = {10.4018/IJSSMET.2021110108},
  timestamp    = {Sun, 24 Jul 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Al-Tarawneh21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/AlHashmiKA21,
  author       = {Mohammed Hasan AlHashmi and
                  Mehmood Khan and
                  Mian M. Ajmal},
  title        = {Implementing Sustainable Procurement Strategy in the Oil and Gas Sector:
                  Analytic Hierarchy Process Approach},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {2},
  pages        = {59--77},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021030104},
  doi          = {10.4018/IJSSMET.2021030104},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/AlHashmiKA21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/AliKE21,
  author       = {Hazem Hassan Ali and
                  Nashwa Ahmad Kamal and
                  Ghada Said Elbasuony},
  title        = {Two-Level Grid-Side Converter-Based {STATCOM} and Shunt Active Power
                  Filter of Variable-Speed {DFIG} Wind Turbine-Based {WECS} Using {SVM}
                  for Terminal Voltage},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {2},
  pages        = {169--202},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021030110},
  doi          = {10.4018/IJSSMET.2021030110},
  timestamp    = {Sun, 25 Jul 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/AliKE21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/AroraP21,
  author       = {Amit Kumar Arora and
                  Ankit Panchal},
  title        = {Human Resources Accounting Disclosure Practices {(HRADP):} {A} Review},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {1},
  pages        = {97--110},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021010106},
  doi          = {10.4018/IJSSMET.2021010106},
  timestamp    = {Sat, 08 Jan 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/AroraP21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/BhardwajK21,
  author       = {Aashish Bhardwaj and
                  Vikas Kumar},
  title        = {Electronic Healthcare Records: Indian vs. International Perspective
                  on Standards and Privacy},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {2},
  pages        = {44--58},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021030103},
  doi          = {10.4018/IJSSMET.2021030103},
  timestamp    = {Mon, 03 Jan 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/BhardwajK21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/BhattacharyyaKD21,
  author       = {Jishnu Bhattacharyya and
                  Soumyadeep Kundu and
                  Manoj Kumar Dash and
                  Shivam Dolhey},
  title        = {An Investigation on Consumer Switching Behavior in an Asian Telecommunication
                  Market},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {6},
  pages        = {105--125},
  year         = {2021},
  url          = {https://doi.org/10.4018/ijssmet.2021110107},
  doi          = {10.4018/IJSSMET.2021110107},
  timestamp    = {Mon, 08 Aug 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/BhattacharyyaKD21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/BrounsRE21,
  author       = {Tim Brouns and
                  Roxane Rexin and
                  Kai Externbrink},
  title        = {Role Conflict as Mediator Between Transformational Leadership and
                  Change-Related Outcomes},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {2},
  pages        = {99--110},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021030106},
  doi          = {10.4018/IJSSMET.2021030106},
  timestamp    = {Mon, 25 Jan 2021 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/BrounsRE21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/ChauhanSS21,
  author       = {Hullash Chauhan and
                  Suchismita Satapathy and
                  Ashok Kumar Sahoo},
  title        = {An Integrated Swara and {QFD} Approach to Minimize Mental Stress of
                  Indian Farmers},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {2},
  pages        = {111--131},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021030107},
  doi          = {10.4018/IJSSMET.2021030107},
  timestamp    = {Mon, 03 Jan 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/ChauhanSS21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/ChauhanSS21a,
  author       = {Hullash Chauhan and
                  Suchismita Satapathy and
                  Ashok Kumar Sahoo},
  title        = {A {QFD} Approach Based on Fuzzy {TOPSIS} to Reduce the Mental Stress
                  of Farmers: {A} Case Study of Odisha},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {5},
  pages        = {148--166},
  year         = {2021},
  url          = {https://doi.org/10.4018/ijssmet.2021090110},
  doi          = {10.4018/IJSSMET.2021090110},
  timestamp    = {Thu, 12 Aug 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/ChauhanSS21a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Choi21,
  author       = {Youngkeun Choi},
  title        = {A Study of the Antecedents of e-WOM in Social Commerce Platform},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {1},
  pages        = {62--76},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021010104},
  doi          = {10.4018/IJSSMET.2021010104},
  timestamp    = {Wed, 18 May 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Choi21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Choi21a,
  author       = {Youngkeun Choi},
  title        = {A Study of the Role of Trust in Sharing Economy in the Tourism Industry},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {4},
  pages        = {26--38},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021070102},
  doi          = {10.4018/IJSSMET.2021070102},
  timestamp    = {Wed, 18 May 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Choi21a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/DevS21,
  author       = {Santosh Dev and
                  Swati Sharma},
  title        = {Employee Satisfaction and Gender: {A} Study of Indian Banks},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {1},
  pages        = {1--16},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021010101},
  doi          = {10.4018/IJSSMET.2021010101},
  timestamp    = {Mon, 07 Nov 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/DevS21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/DhaliwalA21,
  author       = {Amandeep Dhaliwal and
                  Shilpa Arora},
  title        = {Rapid Response Logistics: Strategies, Models, and Technologies for
                  Effective Supply Chain Management},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {6},
  pages        = {73--88},
  year         = {2021},
  url          = {https://doi.org/10.4018/ijssmet.2021110105},
  doi          = {10.4018/IJSSMET.2021110105},
  timestamp    = {Sun, 24 Jul 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/DhaliwalA21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/DossHMMGTHT21,
  author       = {Daniel Adrian Doss and
                  Russ Henley and
                  David Hughes McElreath and
                  Steve L. Mallory and
                  Balakrishna Gokaraju and
                  Raymond C. Tesiero and
                  Qiuqi Hong and
                  Linda N. Taylor},
  title        = {The Capability Maturity Model Integrated as a Market Engineering Maturity
                  Model},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {3},
  pages        = {175--196},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021050110},
  doi          = {10.4018/IJSSMET.2021050110},
  timestamp    = {Tue, 02 Nov 2021 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/DossHMMGTHT21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/EdrissiBB21,
  author       = {Zineb Edrissi and
                  Zitouni Beidouri and
                  Otmane Bouksour},
  title        = {Airport Passenger Flow: Contribution of Applied Models to Performance},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {6},
  pages        = {43--55},
  year         = {2021},
  url          = {https://doi.org/10.4018/ijssmet.2021110103},
  doi          = {10.4018/IJSSMET.2021110103},
  timestamp    = {Mon, 08 Aug 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/EdrissiBB21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/El-DemerdashTE21,
  author       = {Basma E. El{-}Demerdash and
                  Assem A. Tharwat and
                  Ihab A. El{-}Khodary},
  title        = {A Unified Mathematical Model for Stochastic Data Envelopment Analysis},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {1},
  pages        = {127--141},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021010108},
  doi          = {10.4018/IJSSMET.2021010108},
  timestamp    = {Fri, 01 Jan 2021 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/El-DemerdashTE21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/EzzatAST21,
  author       = {Doaa Ezzat and
                  Safaa El{-}Sayed Amin and
                  Howida A. Shedeed and
                  Mohamed F. Tolba},
  title        = {A New Nanorobots Movement Control Strategy for Treating Cancer},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {4},
  pages        = {149--163},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021070109},
  doi          = {10.4018/IJSSMET.2021070109},
  timestamp    = {Tue, 13 Jul 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/EzzatAST21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/FarooqR21,
  author       = {Umar Farooq and
                  Ghulam Mohammad Rather},
  title        = {Millimeter Wave Communication Networks: Evolution, Challenges, and
                  Potential Applications},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {3},
  pages        = {138--153},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021050108},
  doi          = {10.4018/IJSSMET.2021050108},
  timestamp    = {Wed, 30 Jun 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/FarooqR21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Galli21,
  author       = {Brian J. Galli},
  title        = {Cost Estimation Methods in Quality Management and Continuous Improvement:
                  {A} Reflection of the Relationship},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {1},
  pages        = {38--61},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021010103},
  doi          = {10.4018/IJSSMET.2021010103},
  timestamp    = {Sat, 08 Jan 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Galli21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/GalliBYO21,
  author       = {Brian J. Galli and
                  Miriam F. Bongo and
                  Kafferine D. Yamagishi and
                  Lanndon A. Ocampo},
  title        = {A Critical Literature Analysis of the Relationships of Marketing and
                  Strategic Planning Under Project Environments},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {2},
  pages        = {1--24},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021030101},
  doi          = {10.4018/IJSSMET.2021030101},
  timestamp    = {Sat, 08 Jan 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/GalliBYO21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/GalliW21,
  author       = {Brian J. Galli and
                  Lincoln C. Wood},
  title        = {How to Apply System Analysis and System Thinking to Lean Six Sigma
                  Initiatives},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {4},
  pages        = {1--25},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021070101},
  doi          = {10.4018/IJSSMET.2021070101},
  timestamp    = {Tue, 13 Jul 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/GalliW21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/GoswamiB21,
  author       = {Shankha Shubhra Goswami and
                  Dhiren Kumar Behera},
  title        = {An Analysis for Selecting Best Smartphone Model by {AHP-TOPSIS} Decision-Making
                  Methodology},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {3},
  pages        = {116--137},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021050107},
  doi          = {10.4018/IJSSMET.2021050107},
  timestamp    = {Tue, 13 Jul 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/GoswamiB21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/GuermahGFHN21,
  author       = {Hatim Guermah and
                  Bassma Guermah and
                  Tarik Fissaa and
                  Hatim Hafiddi and
                  Mahmoud Nassar},
  title        = {Dealing With Context Awareness for Service-Oriented Systems: An Ontology-Based
                  Approach},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {4},
  pages        = {110--131},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021070107},
  doi          = {10.4018/IJSSMET.2021070107},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/GuermahGFHN21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/HanayshaSA21,
  author       = {Jalal Rajeh Hanaysha and
                  Mohammed Emad Al Shaikh and
                  Haitham M. Alzoubi},
  title        = {Importance of Marketing Mix Elements in Determining Consumer Purchase
                  Decision in the Retail Market},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {6},
  pages        = {56--72},
  year         = {2021},
  url          = {https://doi.org/10.4018/ijssmet.2021110104},
  doi          = {10.4018/IJSSMET.2021110104},
  timestamp    = {Sun, 24 Jul 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/HanayshaSA21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/HanayshaSHLB21,
  author       = {Jalal Rajeh Hanaysha and
                  Isam Saleh and
                  Suhaidah Hussain and
                  Khai Loon Lee and
                  Zahari Abu Bakar},
  title        = {Determinants of Firm Performance in Automotive Industry: Empirical
                  Insights From Malaysia},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {4},
  pages        = {132--148},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021070108},
  doi          = {10.4018/IJSSMET.2021070108},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/HanayshaSHLB21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/JbeliS21,
  author       = {Naima Jbeli and
                  Zohra Sba{\"{\i}}},
  title        = {On Improving Model Checking of Time Petri Nets and Its Application
                  to the Formal Verification},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {4},
  pages        = {68--84},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021070105},
  doi          = {10.4018/IJSSMET.2021070105},
  timestamp    = {Tue, 17 Aug 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/JbeliS21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/KalandatzisH21,
  author       = {Theodoros Kalandatzis and
                  Alina Hyz},
  title        = {Empirical Analysis of the Phenomenon of Job Burnout Among Employees
                  in the Banking Sector},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {5},
  pages        = {116--132},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021090108},
  doi          = {10.4018/IJSSMET.2021090108},
  timestamp    = {Thu, 12 Aug 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/KalandatzisH21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/KetataLG21,
  author       = {Mounir Ketata and
                  Zied Loukil and
                  Fa{\"{\i}}ez Gargouri},
  title        = {Intervention Planning in {ITIL} Context: Constraint-Based Modeling
                  and Symmetry-Based Filtering Techniques},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {4},
  pages        = {85--109},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021070106},
  doi          = {10.4018/IJSSMET.2021070106},
  timestamp    = {Thu, 23 Jun 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/KetataLG21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/KhalifaEE21,
  author       = {Nermine M. Khalifa and
                  Mona M. Abd Elghany and
                  Marwa M. Abd Elghany},
  title        = {The Potential of Social Media in Emerging Supply Chain Management},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {4},
  pages        = {39--58},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021070103},
  doi          = {10.4018/IJSSMET.2021070103},
  timestamp    = {Wed, 30 Jun 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/KhalifaEE21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/KumarG21,
  author       = {Harendra Kumar and
                  Shailendra Giri},
  title        = {A New Approach for Solving the Flow Shop Scheduling Problem Through
                  Neural Network Technique With Known Breakdown Time and Weights of
                  Jobs},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {1},
  pages        = {77--96},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021010105},
  doi          = {10.4018/IJSSMET.2021010105},
  timestamp    = {Fri, 09 Apr 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/KumarG21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/KumarK21,
  author       = {Rajeev Kumar and
                  Dilip Kumar},
  title        = {Customer Purchase Intention Towards Dairy Products: An Empirical Study
                  Through {SEM}},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {6},
  pages        = {166--180},
  year         = {2021},
  url          = {https://doi.org/10.4018/ijssmet.2021110110},
  doi          = {10.4018/IJSSMET.2021110110},
  timestamp    = {Wed, 21 Feb 2024 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/KumarK21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/LataK21,
  author       = {Manju Lata and
                  Vikas Kumar},
  title        = {Standards and Regulatory Compliances for IoT Security},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {5},
  pages        = {133--147},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021090109},
  doi          = {10.4018/IJSSMET.2021090109},
  timestamp    = {Wed, 25 Aug 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/LataK21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/LeoniA21,
  author       = {Luna Leoni and
                  Massimo Aria},
  title        = {A Thirty-Year Bibliometric Analysis on Servitization},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {3},
  pages        = {73--95},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021050105},
  doi          = {10.4018/IJSSMET.2021050105},
  timestamp    = {Tue, 13 Jul 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/LeoniA21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Lichtenthaler21,
  author       = {Ulrich Lichtenthaler},
  title        = {Profiting From Digital Transformation?: Combining Data Management
                  and Artificial Intelligence},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {5},
  pages        = {68--79},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021090105},
  doi          = {10.4018/IJSSMET.2021090105},
  timestamp    = {Fri, 30 Jul 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Lichtenthaler21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Madhani21,
  author       = {Pankaj M. Madhani},
  title        = {Lean Six Sigma in Finance and Accounting Services for Enhancing Business
                  Performance},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {6},
  pages        = {141--165},
  year         = {2021},
  url          = {https://doi.org/10.4018/ijssmet.2021110109},
  doi          = {10.4018/IJSSMET.2021110109},
  timestamp    = {Mon, 08 Aug 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Madhani21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Mandal21,
  author       = {Pratap Chandra Mandal},
  title        = {Services and Their New Realities: Challenges, Opportunities, and Initiatives},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {5},
  pages        = {1--13},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021090101},
  doi          = {10.4018/IJSSMET.2021090101},
  timestamp    = {Fri, 30 Jul 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Mandal21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Neogi21,
  author       = {Debasis Neogi},
  title        = {Combating Cyber Crime: How Can Technology Intervention Supplement
                  Legal Provisioning?},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {6},
  pages        = {1--15},
  year         = {2021},
  url          = {https://doi.org/10.4018/ijssmet.2021110101},
  doi          = {10.4018/IJSSMET.2021110101},
  timestamp    = {Mon, 08 Aug 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Neogi21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/NjimaBM21,
  author       = {Chakib Ben Njima and
                  Anouar Benamor and
                  Hassani Messaoud},
  title        = {A New Robust Adaptive Sliding Mode Control for Discrete-Time Systems
                  With Time-Varying State Delay: Application to Diesel Engine Control},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {2},
  pages        = {132--153},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021030108},
  doi          = {10.4018/IJSSMET.2021030108},
  timestamp    = {Mon, 25 Jan 2021 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/NjimaBM21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/NoriG21,
  author       = {Nazar Rasheed Nori and
                  Sandeep Kumar Gupta},
  title        = {The Role of Industrial Ecology in Maximizing the Value of the Organization:
                  {A} Case Study of Mineral Water Industry Organizations of Duhok City,
                  Iraq},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {3},
  pages        = {34--53},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021050103},
  doi          = {10.4018/IJSSMET.2021050103},
  timestamp    = {Tue, 13 Jul 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/NoriG21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/PadleeHSN21,
  author       = {Siti Falindah Padlee and
                  Siti Zulaieqa Mohd Hat and
                  Hayatul Safrah Salleh and
                  Siti Nur},
  title        = {Modeling Service Quality and Satisfaction of Evacuation Center Using
                  Partial Least Squares Structural Equation Modeling {(PLS-SEM)}},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {3},
  pages        = {20--33},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021050102},
  doi          = {10.4018/IJSSMET.2021050102},
  timestamp    = {Mon, 28 Aug 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/PadleeHSN21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/PoojaB21,
  author       = {Pooja and
                  Vishal Bhatnagar},
  title        = {A Prospect on an Intelligent Recommender System},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {2},
  pages        = {25--43},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021030102},
  doi          = {10.4018/IJSSMET.2021030102},
  timestamp    = {Mon, 25 Jan 2021 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/PoojaB21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/PriyaN21,
  author       = {Bhukya Krishna Priya and
                  Ramasubramanian Natarajan},
  title        = {Improving the Lifetime of Phase Change Memory by Shadow Dynamic Random
                  Access Memory},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {2},
  pages        = {154--168},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021030109},
  doi          = {10.4018/IJSSMET.2021030109},
  timestamp    = {Sun, 25 Jul 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/PriyaN21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/RamanujamP21,
  author       = {Elangovan Ramanujam and
                  S. Padmavathi},
  title        = {Statistical Assessment of Ambient Assistive Techniques by Elders to
                  Enhance Their Well Being From Fall Events},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {4},
  pages        = {164--179},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021070110},
  doi          = {10.4018/IJSSMET.2021070110},
  timestamp    = {Wed, 01 Dec 2021 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/RamanujamP21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/RamanujamPBN21,
  author       = {Elangovan Ramanujam and
                  S. Padmavathi and
                  L. Amreesh Baskar and
                  P. Niwin},
  title        = {Ensemble Feature Selection for the Recognition of Human Activities
                  and Postural Transitions on Smartphones},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {5},
  pages        = {80--101},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021090106},
  doi          = {10.4018/IJSSMET.2021090106},
  timestamp    = {Wed, 01 Dec 2021 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/RamanujamPBN21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Rouached21,
  author       = {Mohsen Rouached},
  title        = {Web Service Composition Security: {A} Three-Dimensions Overview},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {3},
  pages        = {154--174},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021050109},
  doi          = {10.4018/IJSSMET.2021050109},
  timestamp    = {Wed, 30 Jun 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Rouached21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Satapathy21,
  author       = {Suchismita Satapathy},
  title        = {Analysis of Harvesting Sustainability: {A} Study on the Indian Agrisector},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {4},
  pages        = {59--67},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021070104},
  doi          = {10.4018/IJSSMET.2021070104},
  timestamp    = {Tue, 13 Jul 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Satapathy21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/SawhneyA21,
  author       = {Aastha Sawhney and
                  Vandana Ahuja},
  title        = {Drivers of Social Media Content Marketing in the Banking Sector: {A}
                  Literature Review},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {3},
  pages        = {54--72},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021050104},
  doi          = {10.4018/IJSSMET.2021050104},
  timestamp    = {Tue, 13 Jul 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/SawhneyA21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/SinghK21,
  author       = {Jitendra Singh and
                  Vikas Kumar},
  title        = {End-User-Driven Approach for Regulatory Compliance in the Public Cloud},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {3},
  pages        = {1--19},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021050101},
  doi          = {10.4018/IJSSMET.2021050101},
  timestamp    = {Sun, 12 Nov 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/SinghK21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/SinghviS21,
  author       = {Vishu Singhvi and
                  Prateek Srivastava},
  title        = {Evaluation of Consumer Reviews for adidas Sports Brands Using Data
                  Mining Tools and Twitter APIs},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {6},
  pages        = {89--104},
  year         = {2021},
  url          = {https://doi.org/10.4018/ijssmet.2021110106},
  doi          = {10.4018/IJSSMET.2021110106},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/SinghviS21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Srivastava21,
  author       = {Shefali Srivastava},
  title        = {Exploring Enablers of Value Co-Creation in the Healthcare Service
                  Delivery: An Internal Customer Perspective},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {1},
  pages        = {111--126},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021010107},
  doi          = {10.4018/IJSSMET.2021010107},
  timestamp    = {Sat, 08 Jan 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Srivastava21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Tan21,
  author       = {Ying Yan Tan},
  title        = {Standardization Efforts in Small Businesses: The Pre Saga of Standardization
                  of Services in Malaysian SMEs},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {5},
  pages        = {53--67},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021090104},
  doi          = {10.4018/IJSSMET.2021090104},
  timestamp    = {Thu, 12 Aug 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Tan21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/TantawiNST21,
  author       = {Manal M. Tantawi and
                  Aya Naser and
                  Howida A. Shedeed and
                  Mohamed Fahmy Tolba},
  title        = {Classifying Electroencephalogram {(EEG)} Signals Using {BAT-SVM} Classifier
                  for Detecting Epilepsy},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {3},
  pages        = {96--115},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021050106},
  doi          = {10.4018/IJSSMET.2021050106},
  timestamp    = {Fri, 01 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/TantawiNST21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/TiuTDFYMAGHO21,
  author       = {Ann Myril Chua Tiu and
                  Reciel Ann B. Tanaid and
                  Jonash Oropeza Durano and
                  Esperanza M. Del Fierro and
                  Kafferine D. Yamagishi and
                  Maria Esther Medalla and
                  Dharyll Prince M. Abellana and
                  Brian J. Galli and
                  Celbert Mirasol Himang and
                  Lanndon A. Ocampo},
  title        = {Analytical Evaluation of Food Safety Knowledge and Practices of Street
                  Food Vending in the Philippines},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {5},
  pages        = {29--52},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021090103},
  doi          = {10.4018/IJSSMET.2021090103},
  timestamp    = {Mon, 05 Feb 2024 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/TiuTDFYMAGHO21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Trad21,
  author       = {Antoine Trad},
  title        = {The Business Transformation Framework and Enterprise Architecture
                  Framework for Managers in Business Innovation: An Applied Holistic
                  Mathematical Model},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {1},
  pages        = {142--181},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.20210101.oa1},
  doi          = {10.4018/IJSSMET.20210101.OA1},
  timestamp    = {Sat, 08 Jan 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Trad21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/WindasariL21,
  author       = {Nila Armelia Windasari and
                  Fu{-}ren Lin},
  title        = {Explicating Open Innovation Using Service-Dominant Logic: Strategic
                  Implications},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {12},
  number       = {2},
  pages        = {78--98},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJSSMET.2021030105},
  doi          = {10.4018/IJSSMET.2021030105},
  timestamp    = {Mon, 03 Jan 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/WindasariL21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/AbohanyRMH20,
  author       = {A. A. Abohany and
                  Rizk Masoud Rizk{-}Allah and
                  Diana T. Mosa and
                  Aboul Ella Hassanien},
  title        = {A Novel Approach for Solving a Fully Rough Multi-Level Quadratic Programming
                  Problem and Its Application},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {11},
  number       = {4},
  pages        = {137--165},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJSSMET.2020100109},
  doi          = {10.4018/IJSSMET.2020100109},
  timestamp    = {Thu, 29 Apr 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/AbohanyRMH20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/AdlE20,
  author       = {Ammar Adl and
                  Abdelsadeq Khamis Elfergany},
  title        = {Tracking How a Change in a Telecom Service Affects Its Customers Using
                  Sentiment Analysis and Personality Insight},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {11},
  number       = {3},
  pages        = {33--46},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJSSMET.2020070103},
  doi          = {10.4018/IJSSMET.2020070103},
  timestamp    = {Thu, 29 Apr 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/AdlE20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Agarwal20,
  author       = {Reshu Agarwal},
  title        = {Modified Ranking With Temporal Association Rule Mining in Supply Chains},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {11},
  number       = {4},
  pages        = {58--71},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJSSMET.2020100104},
  doi          = {10.4018/IJSSMET.2020100104},
  timestamp    = {Thu, 29 Apr 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Agarwal20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/AlbakjajiAAS20,
  author       = {Mohamad Albakjaji and
                  Jackson Adams and
                  Hala Almahmoud and
                  Amer Sharafaldean Al Shishany},
  title        = {The Legal Dilemma in Governing the Privacy Right of E-Commerce Users:
                  Evidence From the {USA} Context},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {11},
  number       = {4},
  pages        = {166--187},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJSSMET.2020100110},
  doi          = {10.4018/IJSSMET.2020100110},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/AlbakjajiAAS20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/BaporikarR20,
  author       = {Neeta Baporikar and
                  Isaac Okoth Randa},
  title        = {Organizational Design for Performance Management in State-Owned Enterprises},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {11},
  number       = {4},
  pages        = {1--25},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJSSMET.2020100101},
  doi          = {10.4018/IJSSMET.2020100101},
  timestamp    = {Sat, 08 Jan 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/BaporikarR20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Basharat20,
  author       = {Taimoor Basharat},
  title        = {Applying {ISPAR} Model of Service Dominant Logic on Mentoring a Part
                  of Training and Development Function of {HRM} Functions},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {11},
  number       = {1},
  pages        = {46--54},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJSSMET.2020010104},
  doi          = {10.4018/IJSSMET.2020010104},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Basharat20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/BelkezizJ20,
  author       = {Radia Belkeziz and
                  Zahi Jarir},
  title        = {An Overview of the IoT Coordination Challenge},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {11},
  number       = {1},
  pages        = {99--115},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJSSMET.2020010107},
  doi          = {10.4018/IJSSMET.2020010107},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/BelkezizJ20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/ChatterjeeM20,
  author       = {Subhashis Chatterjee and
                  Bappa Maji},
  title        = {A Fuzzy Logic-Based Model for Classifying Software Modules in Order
                  to Achieve Dependable Software},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {11},
  number       = {4},
  pages        = {45--57},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJSSMET.2020100103},
  doi          = {10.4018/IJSSMET.2020100103},
  timestamp    = {Thu, 29 Apr 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/ChatterjeeM20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/DifE20,
  author       = {Nassima Dif and
                  Zakaria Elberrichi},
  title        = {A New Intra Fine-Tuning Method Between Histopathological Datasets
                  in Deep Learning},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {11},
  number       = {2},
  pages        = {16--40},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJSSMET.2020040102},
  doi          = {10.4018/IJSSMET.2020040102},
  timestamp    = {Thu, 29 Apr 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/DifE20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/ElferganyA20,
  author       = {Abdelsadeq Khamis Elfergany and
                  Ammar Adl},
  title        = {Identification of Telecom Volatile Customers Using a Particle Swarm
                  Optimized K-Means Clustering on Their Personality Traits Analysis},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {11},
  number       = {2},
  pages        = {1--15},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJSSMET.2020040101},
  doi          = {10.4018/IJSSMET.2020040101},
  timestamp    = {Thu, 29 Apr 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/ElferganyA20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/ErtlHFK20,
  author       = {Christoph Ertl and
                  Alexander Bogislav Herzfeldt and
                  Sebastian Floerecke and
                  Helmut Krcmar},
  title        = {Ensuring the Success of Management Accounting Change in {IT} Departments
                  of Public Organizations},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {11},
  number       = {1},
  pages        = {142--156},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJSSMET.2020010109},
  doi          = {10.4018/IJSSMET.2020010109},
  timestamp    = {Tue, 16 Jan 2024 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/ErtlHFK20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/FayezTG20,
  author       = {Rawan Fayez and
                  Mohamed Taha Abd Elfattah Taha and
                  Mahmoud Gadallah},
  title        = {Occluded Object Tracking System {(OOTS)}},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {11},
  number       = {3},
  pages        = {65--81},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJSSMET.2020070105},
  doi          = {10.4018/IJSSMET.2020070105},
  timestamp    = {Thu, 29 Apr 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/FayezTG20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/GKBK20,
  author       = {Deena G. and
                  Raja K. and
                  P. K. Nizar Banu and
                  K. Kannan},
  title        = {Developing the Assessment Questions Automatically to Determine the
                  Cognitive Level of the E-Learner Using {NLP} Techniques},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {11},
  number       = {2},
  pages        = {95--110},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJSSMET.2020040106},
  doi          = {10.4018/IJSSMET.2020040106},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/GKBK20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Galli20,
  author       = {Brian J. Galli},
  title        = {Impact and Role of Motivation Theories in Continuous Improvement Environments:
                  {A} Reflection of Literature},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {11},
  number       = {1},
  pages        = {1--13},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJSSMET.2020010101},
  doi          = {10.4018/IJSSMET.2020010101},
  timestamp    = {Thu, 29 Apr 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Galli20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Galli20a,
  author       = {Brian J. Galli},
  title        = {Economic Decision-Making in Private Corporations Versus Public Sector:
                  How to Compare Both Sectors},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {11},
  number       = {1},
  pages        = {73--98},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJSSMET.2020010106},
  doi          = {10.4018/IJSSMET.2020010106},
  timestamp    = {Thu, 29 Apr 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Galli20a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/HedaiaSHZ20,
  author       = {Omar Ahmed Hedaia and
                  Ahmed Shawish and
                  Essam H. Houssein and
                  Hala Helmy Zayed},
  title        = {Bio-CAPTCHA Voice-Based Authentication Technique for Better Security
                  and Usability in Cloud Computing},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {11},
  number       = {2},
  pages        = {59--79},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJSSMET.2020040104},
  doi          = {10.4018/IJSSMET.2020040104},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/HedaiaSHZ20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/HliouiAG20,
  author       = {Fedia Hlioui and
                  Nadia Aloui and
                  Fa{\"{\i}}ez Gargouri},
  title        = {Withdrawal Prediction Framework in Virtual Learning Environment},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {11},
  number       = {3},
  pages        = {47--64},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJSSMET.2020070104},
  doi          = {10.4018/IJSSMET.2020070104},
  timestamp    = {Thu, 23 Jun 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/HliouiAG20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/IsholaO20,
  author       = {Oluseun A. Ishola and
                  Modinat O. Olusoji},
  title        = {Service Sector Performance, Industry and Growth in Nigeria},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {11},
  number       = {1},
  pages        = {31--45},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJSSMET.2020010103},
  doi          = {10.4018/IJSSMET.2020010103},
  timestamp    = {Thu, 29 Apr 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/IsholaO20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/KRBK20,
  author       = {Raja K. and
                  Kanagavalli V. R. and
                  P. K. Nizar Banu and
                  K. Kannan},
  title        = {An Efficient Methodology for Resolving Uncertain Spatial References
                  in Text Documents},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {11},
  number       = {3},
  pages        = {1--17},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJSSMET.2020070101},
  doi          = {10.4018/IJSSMET.2020070101},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/KRBK20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/KumarB20,
  author       = {Vikas Kumar and
                  Aashish Bhardwaj},
  title        = {Deploying Cloud-Based Healthcare Services: {A} Holistic Approach},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {11},
  number       = {4},
  pages        = {87--100},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJSSMET.2020100106},
  doi          = {10.4018/IJSSMET.2020100106},
  timestamp    = {Thu, 29 Apr 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/KumarB20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/KumarP20,
  author       = {Vikas Kumar and
                  Prasann Pradhan},
  title        = {Trust Management: Social vs. Digital Identity},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {11},
  number       = {4},
  pages        = {26--44},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJSSMET.2020100102},
  doi          = {10.4018/IJSSMET.2020100102},
  timestamp    = {Thu, 29 Apr 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/KumarP20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/LajmiGD20,
  author       = {Fatma Lajmi and
                  Jalel Ghabi and
                  Hedi Dhouibi},
  title        = {Applying Interval Fuzzy Petri Net to Failure Analysis},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {11},
  number       = {1},
  pages        = {14--30},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJSSMET.2020010102},
  doi          = {10.4018/IJSSMET.2020010102},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/LajmiGD20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Lichtenthaler20,
  author       = {Ulrich Lichtenthaler},
  title        = {Agile Innovation: The Complementarity of Design Thinking and Lean
                  Startup},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {11},
  number       = {1},
  pages        = {157--167},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJSSMET.2020010110},
  doi          = {10.4018/IJSSMET.2020010110},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Lichtenthaler20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/LoeyEA20,
  author       = {Mohamed Loey and
                  Ahmed El{-}Sawy and
                  Mohamed Afify},
  title        = {Deep Learning in Plant Diseases Detection for Agricultural Crops:
                  {A} Survey},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {11},
  number       = {2},
  pages        = {41--58},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJSSMET.2020040103},
  doi          = {10.4018/IJSSMET.2020040103},
  timestamp    = {Wed, 18 May 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/LoeyEA20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/LoeyNZ20,
  author       = {Mohamed Loey and
                  Mukdad Rasheed Naman and
                  Hala Helmy Zayed},
  title        = {A Survey on Blood Image Diseases Detection Using Deep Learning},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {11},
  number       = {3},
  pages        = {18--32},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJSSMET.2020070102},
  doi          = {10.4018/IJSSMET.2020070102},
  timestamp    = {Sat, 05 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/LoeyNZ20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/MeduriD20,
  author       = {Yamini Meduri and
                  Srinivasa Rao D.},
  title        = {Humanitarian Efficiency and Role of Relief Workers: Testing a Competency-Based
                  Approach},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {11},
  number       = {4},
  pages        = {72--86},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJSSMET.2020100105},
  doi          = {10.4018/IJSSMET.2020100105},
  timestamp    = {Thu, 29 Apr 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/MeduriD20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/SangwanB20,
  author       = {Neeti Sangwan and
                  Vishal Bhatnagar},
  title        = {Comprehensive Contemplation of Probabilistic Aspects in Intelligent
                  Analytics},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {11},
  number       = {1},
  pages        = {116--141},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJSSMET.2020010108},
  doi          = {10.4018/IJSSMET.2020010108},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/SangwanB20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/SharmaLD20,
  author       = {Nitika Sharma and
                  Madan Lal and
                  Pankaj Deshwal},
  title        = {Being Spiritually Green: Investigating the Impact of Spiritually Motivated
                  Environmentalism on Green Purchasing Intentions},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {11},
  number       = {4},
  pages        = {101--121},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJSSMET.2020100107},
  doi          = {10.4018/IJSSMET.2020100107},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/SharmaLD20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/SharmaSM20,
  author       = {Tapan Sharma and
                  Vinod Shokeen and
                  Sunil Mathur},
  title        = {Distributed Approach to Process Satellite Image Edge Detection on
                  Hadoop Using Artificial Bee Colony},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {11},
  number       = {2},
  pages        = {80--94},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJSSMET.2020040105},
  doi          = {10.4018/IJSSMET.2020040105},
  timestamp    = {Tue, 16 Aug 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/SharmaSM20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/ThomasSGP20,
  author       = {Libin Thomas and
                  Sandeep Jayapalan and
                  Bhargavi Goswami and
                  Joy Paulose},
  title        = {Handoff Schemes in Mobile Environments: {A} Comparative Study},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {11},
  number       = {1},
  pages        = {55--72},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJSSMET.2020010105},
  doi          = {10.4018/IJSSMET.2020010105},
  timestamp    = {Wed, 05 May 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/ThomasSGP20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/WerthGB20,
  author       = {Oliver Werth and
                  Nadine Guhr and
                  Michael H. Breitner},
  title        = {Smart Home in Private Households: Status Quo, Discussion, and New
                  Insights},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {11},
  number       = {4},
  pages        = {122--136},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJSSMET.2020100108},
  doi          = {10.4018/IJSSMET.2020100108},
  timestamp    = {Tue, 07 May 2024 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/WerthGB20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/AlmeidaS19,
  author       = {Fernando Almeida and
                  Jorge Sim{\~{o}}es},
  title        = {Moving from Waterfall to Agile: Perspectives from {IT} Portuguese
                  Companies},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {10},
  number       = {1},
  pages        = {30--43},
  year         = {2019},
  url          = {https://doi.org/10.4018/IJSSMET.2019010103},
  doi          = {10.4018/IJSSMET.2019010103},
  timestamp    = {Tue, 13 Feb 2024 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/AlmeidaS19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/AnjumMP19,
  author       = {Amna Anjum and
                  Xu Ming and
                  Lilian Consuelo Mustelier Puig},
  title        = {Analysis of Strategic Human Resource Management Practices in Small
                  and Medium Enterprises of South Asia},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {10},
  number       = {1},
  pages        = {44--61},
  year         = {2019},
  url          = {https://doi.org/10.4018/IJSSMET.2019010104},
  doi          = {10.4018/IJSSMET.2019010104},
  timestamp    = {Mon, 22 Jul 2024 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/AnjumMP19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/AsdiouM19,
  author       = {Abdelkarim Asdiou and
                  Bouchaib Mokhtari},
  title        = {The Indicators of the Corporate Social Responsibility: {A} Search
                  for Efficiency or a Concern for Legitimacy Towards Stakeholders? {A}
                  Proposed Explanatory Model},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {10},
  number       = {1},
  pages        = {62--76},
  year         = {2019},
  url          = {https://doi.org/10.4018/IJSSMET.2019010105},
  doi          = {10.4018/IJSSMET.2019010105},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/AsdiouM19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/BaporikarS19,
  author       = {Neeta Baporikar and
                  Lucia Sauti},
  title        = {Students Perception Re-Learning Challenges},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {10},
  number       = {3},
  pages        = {45--62},
  year         = {2019},
  url          = {https://doi.org/10.4018/IJSSMET.2019070104},
  doi          = {10.4018/IJSSMET.2019070104},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/BaporikarS19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/BarhounEN19,
  author       = {Rabie Barhoun and
                  Maryam Ed{-}Daibouni and
                  Abdelwahed Namir},
  title        = {An Extended Attribute-Based Access Control {(ABAC)} Model for Distributed
                  Collaborative Healthcare System},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {10},
  number       = {4},
  pages        = {81--94},
  year         = {2019},
  url          = {https://doi.org/10.4018/IJSSMET.2019100105},
  doi          = {10.4018/IJSSMET.2019100105},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/BarhounEN19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Chatzipetrou19,
  author       = {Panagiota Chatzipetrou},
  title        = {Software Cost Estimation: {A} State-of-the-Art Statistical and Visualization
                  Approach for Missing Data},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {10},
  number       = {3},
  pages        = {14--31},
  year         = {2019},
  url          = {https://doi.org/10.4018/IJSSMET.2019070102},
  doi          = {10.4018/IJSSMET.2019070102},
  timestamp    = {Mon, 03 Jan 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Chatzipetrou19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Feltus19,
  author       = {Christophe Feltus},
  title        = {Deriving Information System Security and Privacy From Value Cocreation
                  Theory: Case Study in the Financial Sector},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {10},
  number       = {4},
  pages        = {1--25},
  year         = {2019},
  url          = {https://doi.org/10.4018/IJSSMET.2019100101},
  doi          = {10.4018/IJSSMET.2019100101},
  timestamp    = {Fri, 09 Apr 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Feltus19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Galli19,
  author       = {Brian J. Galli},
  title        = {The Value of Marketing in Project Environments from Three Key Perspectives},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {10},
  number       = {1},
  pages        = {1--18},
  year         = {2019},
  url          = {https://doi.org/10.4018/IJSSMET.2019010101},
  doi          = {10.4018/IJSSMET.2019010101},
  timestamp    = {Sat, 08 Jan 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Galli19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Galli19a,
  author       = {Brian J. Galli},
  title        = {Critical Thinking of Human Resources in the Goal: {A} Research Note},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {10},
  number       = {1},
  pages        = {19--29},
  year         = {2019},
  url          = {https://doi.org/10.4018/IJSSMET.2019010102},
  doi          = {10.4018/IJSSMET.2019010102},
  timestamp    = {Sat, 08 Jan 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Galli19a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Galli19b,
  author       = {Brian J. Galli},
  title        = {Continuous Improvement Maturity Models: How to View Them Effectively},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {10},
  number       = {4},
  pages        = {26--38},
  year         = {2019},
  url          = {https://doi.org/10.4018/IJSSMET.2019100102},
  doi          = {10.4018/IJSSMET.2019100102},
  timestamp    = {Wed, 15 Dec 2021 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Galli19b.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/GalliB19,
  author       = {Brian J. Galli and
                  Gabrielle Battiloro},
  title        = {Economic Decision-Making and the Impact of Risk Management: How They
                  Relate to Each Other},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {10},
  number       = {3},
  pages        = {1--13},
  year         = {2019},
  url          = {https://doi.org/10.4018/IJSSMET.2019070101},
  doi          = {10.4018/IJSSMET.2019070101},
  timestamp    = {Sat, 08 Jan 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/GalliB19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/GuerboujGB19,
  author       = {Syrine Sahmim Ep Guerbouj and
                  Hamza Gharsellaoui and
                  Sadok Bouamama},
  title        = {A Comprehensive Survey on Privacy and Security Issues in Cloud Computing,
                  Internet of Things and Cloud of Things},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {10},
  number       = {3},
  pages        = {32--44},
  year         = {2019},
  url          = {https://doi.org/10.4018/IJSSMET.2019070103},
  doi          = {10.4018/IJSSMET.2019070103},
  timestamp    = {Sat, 08 Jan 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/GuerboujGB19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/KaurK19,
  author       = {Ramandeep Kaur and
                  Sandeep Kautish},
  title        = {Multimodal Sentiment Analysis: {A} Survey and Comparison},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {10},
  number       = {2},
  pages        = {38--58},
  year         = {2019},
  url          = {https://doi.org/10.4018/IJSSMET.2019040103},
  doi          = {10.4018/IJSSMET.2019040103},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/KaurK19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Kumar19,
  author       = {Rajendra Kumar},
  title        = {A Comparative Analysis of {HPL-PD} and {MIPS} Architectures by Using
                  Integrated Approach for {IS} and {RA} for Exploiting {ILP}},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {10},
  number       = {2},
  pages        = {59--70},
  year         = {2019},
  url          = {https://doi.org/10.4018/IJSSMET.2019040104},
  doi          = {10.4018/IJSSMET.2019040104},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Kumar19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/MizunoO19,
  author       = {Yutaka Mizuno and
                  Nobutaka Odake},
  title        = {An Empirical Analysis of an Organizational Continuum in a Japanese
                  Accounting Cloud Service},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {10},
  number       = {2},
  pages        = {1--21},
  year         = {2019},
  url          = {https://doi.org/10.4018/IJSSMET.2019040101},
  doi          = {10.4018/IJSSMET.2019040101},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/MizunoO19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/MohamedH19,
  author       = {Errassafi Mohamed and
                  Abbar Hassan},
  title        = {How Does Complexity Affect the Relationship Between Supply Chain Integration
                  and Firm Performance?: {A} Conceptual Framework},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {10},
  number       = {2},
  pages        = {22--37},
  year         = {2019},
  url          = {https://doi.org/10.4018/IJSSMET.2019040102},
  doi          = {10.4018/IJSSMET.2019040102},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/MohamedH19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/SisodiaA19,
  author       = {Swati Sisodia and
                  Neetima Agrawal},
  title        = {Examining Employability Skills for Healthcare Services in India: {A}
                  Descriptive Literature Review},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {10},
  number       = {3},
  pages        = {63--79},
  year         = {2019},
  url          = {https://doi.org/10.4018/IJSSMET.2019070105},
  doi          = {10.4018/IJSSMET.2019070105},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/SisodiaA19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Souli-JbaliHA19,
  author       = {Rahma Souli{-}Jbali and
                  Minyar Sassi Hidri and
                  Rahma Ben Ayed},
  title        = {Dynamic-Based Clustering for Replica Placement in Data Grids},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {10},
  number       = {4},
  pages        = {58--80},
  year         = {2019},
  url          = {https://doi.org/10.4018/IJSSMET.2019100104},
  doi          = {10.4018/IJSSMET.2019100104},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Souli-JbaliHA19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Wambua19,
  author       = {Raphael M. Wambua},
  title        = {Hydrological Drought Forecasting Using Modified Surface Water Supply
                  Index {(SWSI)} and Streamflow Drought Index {(SDI)} in Conjunction
                  with Artificial Neural Networks (ANNs)},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {10},
  number       = {4},
  pages        = {39--57},
  year         = {2019},
  url          = {https://doi.org/10.4018/IJSSMET.2019100103},
  doi          = {10.4018/IJSSMET.2019100103},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Wambua19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/AikhueleT18,
  author       = {Daniel O. Aikhuele and
                  Faiz Mohd Turan},
  title        = {A Conceptual Model for the Implementation of Lean Product Development},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {9},
  number       = {1},
  pages        = {1--9},
  year         = {2018},
  url          = {https://doi.org/10.4018/IJSSMET.2018010101},
  doi          = {10.4018/IJSSMET.2018010101},
  timestamp    = {Wed, 06 Mar 2024 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/AikhueleT18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/AmalnikR18,
  author       = {Mohsen Sadegh Amalnik and
                  Ahad Zare Ravasan},
  title        = {An Investigation and Classification of {ERP} Project Managers' Required
                  Skills},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {9},
  number       = {1},
  pages        = {10--23},
  year         = {2018},
  url          = {https://doi.org/10.4018/IJSSMET.2018010102},
  doi          = {10.4018/IJSSMET.2018010102},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/AmalnikR18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Azadfallah18,
  author       = {Mohammad Azadfallah},
  title        = {A New Entropy-Based Approach to Determine the Weights of Decision
                  Makers for Each Criterion With Crisp and Interval Data in Group Decision
                  Making Under Multiple Attribute},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {9},
  number       = {4},
  pages        = {37--56},
  year         = {2018},
  url          = {https://doi.org/10.4018/IJSSMET.2018100103},
  doi          = {10.4018/IJSSMET.2018100103},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Azadfallah18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/DEmiliaGG18,
  author       = {Giulio D'Emilia and
                  Antonella Gaspari and
                  Diego Pascual Galar},
  title        = {Improvement of Measurement Contribution for Asset Characterization
                  in Complex Engineering Systems by an Iterative Methodology},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {9},
  number       = {2},
  pages        = {85--103},
  year         = {2018},
  url          = {https://doi.org/10.4018/IJSSMET.2018040104},
  doi          = {10.4018/IJSSMET.2018040104},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/DEmiliaGG18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Galli18,
  author       = {Brian J. Galli},
  title        = {Using Marketing to Implement a Strategic Plan: Reflection of Practiced
                  Literature},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {9},
  number       = {1},
  pages        = {41--54},
  year         = {2018},
  url          = {https://doi.org/10.4018/IJSSMET.2018010104},
  doi          = {10.4018/IJSSMET.2018010104},
  timestamp    = {Sat, 08 Jan 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Galli18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Galli18a,
  author       = {Brian J. Galli},
  title        = {Risks Related to Lean Six Sigma Deployment and Sustainment Risks:
                  How Project Management Can Help},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {9},
  number       = {3},
  pages        = {82--105},
  year         = {2018},
  url          = {https://doi.org/10.4018/IJSSMET.2018070106},
  doi          = {10.4018/IJSSMET.2018070106},
  timestamp    = {Sat, 08 Jan 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Galli18a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Galli18b,
  author       = {Brian J. Galli},
  title        = {A Research Study on How Project Management Can Help Improve Lean Six
                  Sigma: {A} Proposed Approach},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {9},
  number       = {4},
  pages        = {1--25},
  year         = {2018},
  url          = {https://doi.org/10.4018/IJSSMET.2018100101},
  doi          = {10.4018/IJSSMET.2018100101},
  timestamp    = {Wed, 15 Dec 2021 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Galli18b.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Galli18c,
  author       = {Brian J. Galli},
  title        = {What Human Resource Management Can Teach The Goal: {A} Research Note},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {9},
  number       = {4},
  pages        = {26--36},
  year         = {2018},
  url          = {https://doi.org/10.4018/IJSSMET.2018100102},
  doi          = {10.4018/IJSSMET.2018100102},
  timestamp    = {Wed, 15 Dec 2021 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Galli18c.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/HaoWB18,
  author       = {Yuhan Hao and
                  Gary M. Weiss and
                  Stuart M. Brown},
  title        = {Identification of Candidate Genes Responsible for Age-related Macular
                  Degeneration using Microarray Data},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {9},
  number       = {2},
  pages        = {33--60},
  year         = {2018},
  url          = {https://doi.org/10.4018/IJSSMET.2018040102},
  doi          = {10.4018/IJSSMET.2018040102},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/HaoWB18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/HissiBHI18,
  author       = {Youmna El Hissi and
                  Zakaria Benjouid and
                  Abdelkrim Haqiq and
                  Leila Loukili Idrissi},
  title        = {Contribution of New Technologies in the Relationship Between the Governance
                  and the Social Responsibility at the Moroccan University},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {9},
  number       = {3},
  pages        = {1--13},
  year         = {2018},
  url          = {https://doi.org/10.4018/IJSSMET.2018070101},
  doi          = {10.4018/IJSSMET.2018070101},
  timestamp    = {Mon, 26 Oct 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/HissiBHI18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/IbrahimAA18,
  author       = {Masud Ibrahim and
                  Ssendiwal Abdallahamed and
                  Diyawu Rahman Adam},
  title        = {Service Recovery, Perceived Fairness, and Customer Satisfaction in
                  the Telecoms Sector in Ghana},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {9},
  number       = {4},
  pages        = {73--89},
  year         = {2018},
  url          = {https://doi.org/10.4018/IJSSMET.2018100105},
  doi          = {10.4018/IJSSMET.2018100105},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/IbrahimAA18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/KimKL18,
  author       = {Jung{-}Hwan Kim and
                  Minjeong Kim and
                  Sharron J. Lennon},
  title        = {E-Service Performance of Apparel E-Retailing Websites: {A} Longitudinal
                  Assessment},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {9},
  number       = {1},
  pages        = {24--40},
  year         = {2018},
  url          = {https://doi.org/10.4018/IJSSMET.2018010103},
  doi          = {10.4018/IJSSMET.2018010103},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/KimKL18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/KinnunenYMKB18,
  author       = {Sini{-}Kaisu Kinnunen and
                  Antti Yl{\"{a}}{-}Kujala and
                  Salla Marttonen{-}Arola and
                  Timo K{\"{a}}rri and
                  David Baglee},
  title        = {Internet of Things in Asset Management: Insights from Industrial Professionals
                  and Academia},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {9},
  number       = {2},
  pages        = {104--119},
  year         = {2018},
  url          = {https://doi.org/10.4018/IJSSMET.2018040105},
  doi          = {10.4018/IJSSMET.2018040105},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/KinnunenYMKB18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/LamaakchaouiAJ18,
  author       = {Chaimae Lamaakchaoui and
                  Abdellah Azmani and
                  Mustapha El Jarroudi},
  title        = {The {AHP} Method for the Evaluation and Selection of Complementary
                  Products},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {9},
  number       = {3},
  pages        = {106--115},
  year         = {2018},
  url          = {https://doi.org/10.4018/IJSSMET.2018070107},
  doi          = {10.4018/IJSSMET.2018070107},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/LamaakchaouiAJ18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/MargulisG18,
  author       = {Chloe S. Margulis and
                  Brian J. Galli},
  title        = {{GPS} Patents and Their Effects on Our Future and Rights},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {9},
  number       = {1},
  pages        = {55--67},
  year         = {2018},
  url          = {https://doi.org/10.4018/IJSSMET.2018010105},
  doi          = {10.4018/IJSSMET.2018010105},
  timestamp    = {Sat, 08 Jan 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/MargulisG18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Nedaei18,
  author       = {Mojtaba Nedaei},
  title        = {Scheduling Analysis and Strategic Service Planning for Optimum Operation
                  of Two Parallel Machines Under Effect of Sequencing: {A} Case Study
                  of a Manufacturing Company in a Job-Shop Environment},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {9},
  number       = {4},
  pages        = {57--72},
  year         = {2018},
  url          = {https://doi.org/10.4018/IJSSMET.2018100104},
  doi          = {10.4018/IJSSMET.2018100104},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Nedaei18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/RahpeymaZ18,
  author       = {Bentolhoda Rahpeyma and
                  Mahnaz Zarei},
  title        = {An Integrated {QFD-TOPSIS} Approach for Supplier Selection Under Fuzzy
                  Environment: {A} Case of Detergent Manufacturing Industry},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {9},
  number       = {3},
  pages        = {62--81},
  year         = {2018},
  url          = {https://doi.org/10.4018/IJSSMET.2018070105},
  doi          = {10.4018/IJSSMET.2018070105},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/RahpeymaZ18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/SadguiB18,
  author       = {Rachid Sadgui and
                  Mohamed Benchekara},
  title        = {Cooperation in Incremental Innovation Activities: An Empirical Analysis
                  of Moroccan Firms},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {9},
  number       = {3},
  pages        = {48--61},
  year         = {2018},
  url          = {https://doi.org/10.4018/IJSSMET.2018070104},
  doi          = {10.4018/IJSSMET.2018070104},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/SadguiB18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/SouissiAJ18,
  author       = {Yasmine Souissi and
                  Mohamed Ali Azouzi and
                  Anis Jarboui},
  title        = {The Bank's Regional Director's Emotional Bias and the Bank's Performance},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {9},
  number       = {3},
  pages        = {30--47},
  year         = {2018},
  url          = {https://doi.org/10.4018/IJSSMET.2018070103},
  doi          = {10.4018/IJSSMET.2018070103},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/SouissiAJ18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/TatoianH18,
  author       = {Robert Tatoian and
                  Lutz Hamel},
  title        = {Self-Organizing Map Convergence},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {9},
  number       = {2},
  pages        = {61--84},
  year         = {2018},
  url          = {https://doi.org/10.4018/IJSSMET.2018040103},
  doi          = {10.4018/IJSSMET.2018040103},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/TatoianH18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/TrutaCB18,
  author       = {Traian Marius Truta and
                  Alina Campan and
                  Matthew Beckerich},
  title        = {Efficient Approximation Algorithms for Minimum Dominating Sets in
                  Social Networks},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {9},
  number       = {2},
  pages        = {1--32},
  year         = {2018},
  url          = {https://doi.org/10.4018/IJSSMET.2018040101},
  doi          = {10.4018/IJSSMET.2018040101},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/TrutaCB18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/ZaianeM18,
  author       = {Salma Zaiane and
                  Fatma Ben Moussa},
  title        = {Cognitive Biases, Risk Perception, and Individual's Decision to Start
                  a New Venture},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {9},
  number       = {3},
  pages        = {14--29},
  year         = {2018},
  url          = {https://doi.org/10.4018/IJSSMET.2018070102},
  doi          = {10.4018/IJSSMET.2018070102},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/ZaianeM18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Ayed17,
  author       = {Manel Ben Ayed},
  title        = {Customers' Personal Trust Perception in Automotive Repair Services:
                  The Tunisian Context},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {8},
  number       = {2},
  pages        = {23--33},
  year         = {2017},
  url          = {https://doi.org/10.4018/IJSSMET.2017040103},
  doi          = {10.4018/IJSSMET.2017040103},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Ayed17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/AzamQT17,
  author       = {Mohammad Azam and
                  Mohamed Rafik N. Qureshi and
                  Faisal Talib},
  title        = {Quality Evaluation of Health Care Establishment Utilizing Fuzzy {AHP}},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {8},
  number       = {4},
  pages        = {83--120},
  year         = {2017},
  url          = {https://doi.org/10.4018/IJSSMET.2017100105},
  doi          = {10.4018/IJSSMET.2017100105},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/AzamQT17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/BabersH17,
  author       = {Ramadan Babers and
                  Aboul Ella Hassanien},
  title        = {A Nature-Inspired Metaheuristic Cuckoo Search Algorithm for Community
                  Detection in Social Networks},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {8},
  number       = {1},
  pages        = {50--62},
  year         = {2017},
  url          = {https://doi.org/10.4018/IJSSMET.2017010104},
  doi          = {10.4018/IJSSMET.2017010104},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/BabersH17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/BadsiGZ17,
  author       = {Hichem Benaissa Anouar Badsi and
                  Abdessamed R{\'{e}}da Ghomari and
                  Leila Zemmouchi{-}Ghomari},
  title        = {A {CRM} Process Model for Agent-Based Simulation},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {8},
  number       = {4},
  pages        = {56--82},
  year         = {2017},
  url          = {https://doi.org/10.4018/IJSSMET.2017100104},
  doi          = {10.4018/IJSSMET.2017100104},
  timestamp    = {Wed, 19 May 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/BadsiGZ17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/BalaP17,
  author       = {Minu Bala and
                  Devanand Padha},
  title        = {An Adaptive Overload Detection Policy Based on the Estimator Sn in
                  Cloud Environment},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {8},
  number       = {3},
  pages        = {93--107},
  year         = {2017},
  url          = {https://doi.org/10.4018/IJSSMET.2017070106},
  doi          = {10.4018/IJSSMET.2017070106},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/BalaP17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Baporikar17,
  author       = {Neeta Baporikar},
  title        = {Organization Communiqu{\'{e}} Effect on Job Satisfaction and
                  Commitment in Namibia},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {8},
  number       = {4},
  pages        = {19--41},
  year         = {2017},
  url          = {https://doi.org/10.4018/IJSSMET.2017100102},
  doi          = {10.4018/IJSSMET.2017100102},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Baporikar17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/ElloumiKDAB17,
  author       = {Nessrine Elloumi and
                  Habiba Loukil Hadj Kacem and
                  Nilanjan Dey and
                  Amira S. Ashour and
                  Med Salim Bouhlel},
  title        = {Perceptual Metrics Quality: Comparative Study for 3D Static Meshes},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {8},
  number       = {1},
  pages        = {63--80},
  year         = {2017},
  url          = {https://doi.org/10.4018/IJSSMET.2017010105},
  doi          = {10.4018/IJSSMET.2017010105},
  timestamp    = {Tue, 07 May 2024 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/ElloumiKDAB17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/FelfelAM17,
  author       = {Houssem Felfel and
                  Omar Ayadi and
                  Faouzi Masmoudi},
  title        = {Pareto Optimal Solution Selection for a Multi-Site Supply Chain Planning
                  Problem Using the {VIKOR} and {TOPSIS} Methods},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {8},
  number       = {3},
  pages        = {21--39},
  year         = {2017},
  url          = {https://doi.org/10.4018/IJSSMET.2017070102},
  doi          = {10.4018/IJSSMET.2017070102},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/FelfelAM17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/GeraMBP17,
  author       = {Rajat Gera and
                  Sanjiv Mittal and
                  Dharminder Kumar Batra and
                  B. Prasad},
  title        = {Evaluating the Effects of Service Quality, Customer Satisfaction,
                  and Service Value on Behavioral Intentions with Life Insurance Customers
                  in India},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {8},
  number       = {3},
  pages        = {1--20},
  year         = {2017},
  url          = {https://doi.org/10.4018/IJSSMET.2017070101},
  doi          = {10.4018/IJSSMET.2017070101},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/GeraMBP17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/GuerfelSA17,
  author       = {Rawand Guerfel and
                  Zohra Sba{\"{\i}} and
                  Rahma Ben Ayed},
  title        = {On the Use of Similarity or Query Languages in Cloud Discovery Based
                  on Ontology},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {8},
  number       = {3},
  pages        = {60--78},
  year         = {2017},
  url          = {https://doi.org/10.4018/IJSSMET.2017070104},
  doi          = {10.4018/IJSSMET.2017070104},
  timestamp    = {Mon, 26 Oct 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/GuerfelSA17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/GuilmiMO17,
  author       = {Redouane Guilmi and
                  Bouchaib Mokhtari and
                  Badia Oulhadj},
  title        = {The Phenomenon of High-Growth SMEs (Gazelles), Part 2: {A} Conceptual
                  Model and Research Agenda},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {8},
  number       = {2},
  pages        = {61--78},
  year         = {2017},
  url          = {https://doi.org/10.4018/IJSSMET.2017040106},
  doi          = {10.4018/IJSSMET.2017040106},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/GuilmiMO17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/HakiouiL17,
  author       = {Mohamed El Hakioui and
                  Abdenbi Louitri},
  title        = {High-Growth SMEs: {A} Specific Research Object},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {8},
  number       = {2},
  pages        = {1--11},
  year         = {2017},
  url          = {https://doi.org/10.4018/IJSSMET.2017040101},
  doi          = {10.4018/IJSSMET.2017040101},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/HakiouiL17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Jmaii17,
  author       = {Amal Jmaii},
  title        = {An Endogenous Switching Model to Poverty Dynamic Assessment in Tunisia:
                  {A} New Proposal},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {8},
  number       = {2},
  pages        = {34--42},
  year         = {2017},
  url          = {https://doi.org/10.4018/IJSSMET.2017040104},
  doi          = {10.4018/IJSSMET.2017040104},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Jmaii17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/JouiniL17,
  author       = {Sana Essaber Jouini and
                  Etidel Labidi},
  title        = {Empirical Analysis of the Relationship Between Energy Consumption,
                  {CO2} Emissions and Economic Growth in Tunisia},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {8},
  number       = {2},
  pages        = {79--90},
  year         = {2017},
  url          = {https://doi.org/10.4018/IJSSMET.2017040107},
  doi          = {10.4018/IJSSMET.2017040107},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/JouiniL17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Kaoud17,
  author       = {Menatalla Kaoud},
  title        = {Investigation of Customer Knowledge Management: {A} Case Study Research},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {8},
  number       = {2},
  pages        = {12--22},
  year         = {2017},
  url          = {https://doi.org/10.4018/IJSSMET.2017040102},
  doi          = {10.4018/IJSSMET.2017040102},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Kaoud17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/KimL17,
  author       = {Jung{-}Hwan Kim and
                  Sharron J. Lennon},
  title        = {Descriptive Content Analysis on E-Service Research},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {8},
  number       = {1},
  pages        = {18--31},
  year         = {2017},
  url          = {https://doi.org/10.4018/IJSSMET.2017010102},
  doi          = {10.4018/IJSSMET.2017010102},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/KimL17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/KouameYJFZ17,
  author       = {Kouame Joseph Arthur Kouame and
                  Kouakou Alphonse Yao and
                  Fuxing Jiang and
                  Yu Feng and
                  Sitao Zhu},
  title        = {Ivory Coast: The Impacts of Artisanal Gold Mining on Local Livelihoods
                  and the Mining Industry},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {8},
  number       = {4},
  pages        = {42--55},
  year         = {2017},
  url          = {https://doi.org/10.4018/IJSSMET.2017100103},
  doi          = {10.4018/IJSSMET.2017100103},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/KouameYJFZ17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/KrimpmannS17,
  author       = {Dominik Krimpmann and
                  Anna St{\"{u}}hmeier},
  title        = {Big Data and Analytics: Why an {IT} Organization Requires Dedicated
                  Roles to Drive Sustainable Competitive Advantage},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {8},
  number       = {3},
  pages        = {79--92},
  year         = {2017},
  url          = {https://doi.org/10.4018/IJSSMET.2017070105},
  doi          = {10.4018/IJSSMET.2017070105},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/KrimpmannS17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/MemonM17,
  author       = {Atia Bano Memon and
                  Kyrill Meyer},
  title        = {Towards the Functional Roles of an Innovation Laboratory as a Platform
                  for Innovation: An Observational Approach},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {8},
  number       = {1},
  pages        = {32--49},
  year         = {2017},
  url          = {https://doi.org/10.4018/IJSSMET.2017010103},
  doi          = {10.4018/IJSSMET.2017010103},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/MemonM17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/MizunoO17,
  author       = {Yutaka Mizuno and
                  Nobutaka Odake},
  title        = {A Study of Development and Formation of Personal Information Trust
                  Service in Japan},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {8},
  number       = {3},
  pages        = {108--129},
  year         = {2017},
  url          = {https://doi.org/10.4018/IJSSMET.2017070107},
  doi          = {10.4018/IJSSMET.2017070107},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/MizunoO17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/RautPJ17,
  author       = {Rakesh D. Raut and
                  Pragati Priyadarshinee and
                  Manoj Kumar Jha},
  title        = {Understanding the Mediation Effect of Cloud Computing Adoption in
                  Indian Organization: Integrating {TAM-TOE-} Risk Model},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {8},
  number       = {3},
  pages        = {40--59},
  year         = {2017},
  url          = {https://doi.org/10.4018/IJSSMET.2017070103},
  doi          = {10.4018/IJSSMET.2017070103},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/RautPJ17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/TripathyM17,
  author       = {Biswajit Tripathy and
                  Jibitesh Mishra},
  title        = {A Generalized Framework for E-Contract},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {8},
  number       = {4},
  pages        = {1--18},
  year         = {2017},
  url          = {https://doi.org/10.4018/IJSSMET.2017100101},
  doi          = {10.4018/IJSSMET.2017100101},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/TripathyM17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/TurkiWB17,
  author       = {Hela Turki and
                  Sonda Wali and
                  Younes Boujelbene},
  title        = {IFRS, Information Asymmetry and Growth Opportunities},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {8},
  number       = {2},
  pages        = {43--60},
  year         = {2017},
  url          = {https://doi.org/10.4018/IJSSMET.2017040105},
  doi          = {10.4018/IJSSMET.2017040105},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/TurkiWB17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/ZekriGE17,
  author       = {Kaouther Zekri and
                  Amel Grissa Touzi and
                  Noureddine Ellouze},
  title        = {Optimized Image Retrieval System in Oracle {DBMS}},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {8},
  number       = {1},
  pages        = {1--17},
  year         = {2017},
  url          = {https://doi.org/10.4018/IJSSMET.2017010101},
  doi          = {10.4018/IJSSMET.2017010101},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/ZekriGE17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/AlhawariAH16,
  author       = {Samer Alhawari and
                  Haroun Alryalat and
                  Hana Hunaiti},
  title        = {An Empirical Study to Evaluation of Customer Acquisition Processes
                  on Customer Satisfaction},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {7},
  number       = {4},
  pages        = {1--20},
  year         = {2016},
  url          = {https://doi.org/10.4018/IJSSMET.2016100101},
  doi          = {10.4018/IJSSMET.2016100101},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/AlhawariAH16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Baporikar16,
  author       = {Neeta Baporikar},
  title        = {Student Learning and Information Technology Nexus},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {7},
  number       = {2},
  pages        = {34--45},
  year         = {2016},
  url          = {https://doi.org/10.4018/IJSSMET.2016040103},
  doi          = {10.4018/IJSSMET.2016040103},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Baporikar16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/BharatV16,
  author       = {Bharat Singh and
                  Om Prakash Vyas},
  title        = {A {PSO} Based Approach for Producing Optimized Latent Factor in Special
                  Reference to Big Data},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {7},
  number       = {3},
  pages        = {55--70},
  year         = {2016},
  url          = {https://doi.org/10.4018/IJSSMET.2016070104},
  doi          = {10.4018/IJSSMET.2016070104},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/BharatV16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/DastranjGSR16,
  author       = {Nasrin Dastranj and
                  Sepehr Ghazinoory and
                  Fatemeh Saghafi and
                  Mona Rashidirad},
  title        = {The Role of {OSS} in Development of Software Industry in Developing
                  Countries with Weak Intellectual Property Rights},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {7},
  number       = {1},
  pages        = {61--78},
  year         = {2016},
  url          = {https://doi.org/10.4018/IJSSMET.2016010104},
  doi          = {10.4018/IJSSMET.2016010104},
  timestamp    = {Thu, 23 Jun 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/DastranjGSR16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/DeyA16,
  author       = {Nilanjan Dey and
                  Amira S. Ashour},
  title        = {Antenna Design and Direction of Arrival Estimation in Meta-Heuristic
                  Paradigm: {A} Review},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {7},
  number       = {3},
  pages        = {1--18},
  year         = {2016},
  url          = {https://doi.org/10.4018/IJSSMET.2016070101},
  doi          = {10.4018/IJSSMET.2016070101},
  timestamp    = {Sat, 08 Jan 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/DeyA16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/GalupDQ16,
  author       = {Stuart Diaz Galup and
                  Ronald Dattero and
                  Jing Quan},
  title        = {The Compensation Benefit of ITIL{\textregistered} Skills and Certifications},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {7},
  number       = {2},
  pages        = {1--15},
  year         = {2016},
  url          = {https://doi.org/10.4018/IJSSMET.2016040101},
  doi          = {10.4018/IJSSMET.2016040101},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/GalupDQ16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/GuptaTGG16,
  author       = {Anand Gupta and
                  Hardeo Kumar Thakur and
                  Anshul Garg and
                  Disha Garg},
  title        = {Mining and Analysis of Periodic Patterns in Weighted Directed Dynamic
                  Network},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {7},
  number       = {1},
  pages        = {1--26},
  year         = {2016},
  url          = {https://doi.org/10.4018/IJSSMET.2016010101},
  doi          = {10.4018/IJSSMET.2016010101},
  timestamp    = {Sun, 25 Jul 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/GuptaTGG16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/HerzfeldtREK16,
  author       = {Alexander Bogislav Herzfeldt and
                  Eugenia Rastorguev and
                  Christoph Ertl and
                  Helmut Krcmar},
  title        = {Value Facilitation as Antecedent of Service Provider Profitability},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {7},
  number       = {4},
  pages        = {63--76},
  year         = {2016},
  url          = {https://doi.org/10.4018/IJSSMET.2016100105},
  doi          = {10.4018/IJSSMET.2016100105},
  timestamp    = {Tue, 16 Jan 2024 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/HerzfeldtREK16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/JainB16,
  author       = {Arushi Jain and
                  Vishal Bhatnagar},
  title        = {Analysis of Grievances in the Banking Sector through Big Data},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {7},
  number       = {4},
  pages        = {21--36},
  year         = {2016},
  url          = {https://doi.org/10.4018/IJSSMET.2016100102},
  doi          = {10.4018/IJSSMET.2016100102},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/JainB16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Kumar16,
  author       = {Manoj Kumar},
  title        = {Eco-Labeling of Suppliers Using Green Production Techniques with Asymmetric
                  Information},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {7},
  number       = {3},
  pages        = {38--54},
  year         = {2016},
  url          = {https://doi.org/10.4018/IJSSMET.2016070103},
  doi          = {10.4018/IJSSMET.2016070103},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Kumar16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/MizunoO16,
  author       = {Yutaka Mizuno and
                  Nobutaka Odake},
  title        = {A Case Study of Progressive Formation of Accounting Cloud Service
                  in Japan: The Second Stage},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {7},
  number       = {3},
  pages        = {19--37},
  year         = {2016},
  url          = {https://doi.org/10.4018/IJSSMET.2016070102},
  doi          = {10.4018/IJSSMET.2016070102},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/MizunoO16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/NabiWG16,
  author       = {Ghulam Nabi and
                  Song Wei and
                  Ghulam Ghous},
  title        = {Post PhD Adjustments and Internationalization of Higher Education
                  in China - {A} Study based on International PhD Students in China:
                  PhDs Enrollment and Its Aftermath},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {7},
  number       = {4},
  pages        = {37--47},
  year         = {2016},
  url          = {https://doi.org/10.4018/IJSSMET.2016100103},
  doi          = {10.4018/IJSSMET.2016100103},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/NabiWG16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/ObaidullahHDR16,
  author       = {Sk Md Obaidullah and
                  Chayan Halder and
                  Nibaran Das and
                  Kaushik Roy},
  title        = {Bangla and Oriya Script Lines Identification from Handwritten Document
                  Images in Tri-script Scenario},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {7},
  number       = {1},
  pages        = {43--60},
  year         = {2016},
  url          = {https://doi.org/10.4018/IJSSMET.2016010103},
  doi          = {10.4018/IJSSMET.2016010103},
  timestamp    = {Mon, 10 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/ObaidullahHDR16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/PatraSSDDD16,
  author       = {Prasenjit Kumar Patra and
                  Harshpreet Singh and
                  Rajwinder Singh and
                  Saptarshi Das and
                  Nilanjan Dey and
                  Cornelia Victoria Anghel Drugarin},
  title        = {Replication and Resubmission Based Adaptive Decision for Fault Tolerance
                  in Real Time Cloud Computing: {A} New Approach},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {7},
  number       = {2},
  pages        = {46--60},
  year         = {2016},
  url          = {https://doi.org/10.4018/IJSSMET.2016040104},
  doi          = {10.4018/IJSSMET.2016040104},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/PatraSSDDD16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Patro16,
  author       = {Chandra Sekhar Patro},
  title        = {A Study on Adoption of Employee Welfare Schemes in Industrial and
                  Service Organisations: In Contrast with Public and Private Sectors},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {7},
  number       = {2},
  pages        = {16--33},
  year         = {2016},
  url          = {https://doi.org/10.4018/IJSSMET.2016040102},
  doi          = {10.4018/IJSSMET.2016040102},
  timestamp    = {Mon, 03 Jan 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Patro16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/SbaiG16,
  author       = {Zohra Sba{\"{\i}} and
                  Rawand Guerfel},
  title        = {{CTL} Model Checking of Web Services Composition based on Open Workflow
                  Nets Modeling},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {7},
  number       = {1},
  pages        = {27--42},
  year         = {2016},
  url          = {https://doi.org/10.4018/IJSSMET.2016010102},
  doi          = {10.4018/IJSSMET.2016010102},
  timestamp    = {Mon, 26 Oct 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/SbaiG16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/SchmidtMGHKR16,
  author       = {Rainer Schmidt and
                  Michael M{\"{o}}hring and
                  Daniel Gl{\"{u}}ck and
                  Ralf{-}Christian H{\"{a}}rting and
                  Barbara Keller and
                  Christopher Reichstein},
  title        = {Benefits from Using Bitcoin: Empirical Evidence from a European Country},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {7},
  number       = {4},
  pages        = {48--62},
  year         = {2016},
  url          = {https://doi.org/10.4018/IJSSMET.2016100104},
  doi          = {10.4018/IJSSMET.2016100104},
  timestamp    = {Tue, 16 Aug 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/SchmidtMGHKR16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Abou-Warda15,
  author       = {Sherein Hamed Abou{-}Warda},
  title        = {A Standardized Marketing Audit Model for Entrepreneurship Education
                  in Egypt},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {6},
  number       = {1},
  pages        = {75--92},
  year         = {2015},
  url          = {https://doi.org/10.4018/ijssmet.2015010105},
  doi          = {10.4018/IJSSMET.2015010105},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Abou-Warda15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Alouane-KsouriH15,
  author       = {Sonia Alouane{-}Ksouri and
                  Minyar Sassi Hidri},
  title        = {Hybrid Segmentation Prototype for Arabic Text-Based Documents: Towards
                  Plagiarism Detection},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {6},
  number       = {1},
  pages        = {63--74},
  year         = {2015},
  url          = {https://doi.org/10.4018/ijssmet.2015010104},
  doi          = {10.4018/IJSSMET.2015010104},
  timestamp    = {Fri, 09 Apr 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Alouane-KsouriH15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/AlouiG15,
  author       = {Amira Aloui and
                  Amel Grissa Touzi},
  title        = {A Fuzzy Ontology-Based Platform for Flexible Querying},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {6},
  number       = {3},
  pages        = {12--26},
  year         = {2015},
  url          = {https://doi.org/10.4018/IJSSMET.2015070102},
  doi          = {10.4018/IJSSMET.2015070102},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/AlouiG15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Baporikar15,
  author       = {Neeta Baporikar},
  title        = {Quality Facets in Educational Process for Enhanced Knowledge Creation},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {6},
  number       = {4},
  pages        = {1--15},
  year         = {2015},
  url          = {https://doi.org/10.4018/IJSSMET.2015100101},
  doi          = {10.4018/IJSSMET.2015100101},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Baporikar15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Golpira15,
  author       = {H{\^{e}}ris Golp{\^{\i}}ra},
  title        = {Extended Earned Value Management Based on Fuzzy Multi-Criteria Decision
                  Making},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {6},
  number       = {4},
  pages        = {16--32},
  year         = {2015},
  url          = {https://doi.org/10.4018/IJSSMET.2015100102},
  doi          = {10.4018/IJSSMET.2015100102},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Golpira15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/GuptaG15,
  author       = {Meenakshi Gupta and
                  Atul Garg},
  title        = {A Comparative Analysis of Content Delivery Network and Other Techniques
                  for Web Content Delivery},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {6},
  number       = {4},
  pages        = {43--58},
  year         = {2015},
  url          = {https://doi.org/10.4018/IJSSMET.2015100104},
  doi          = {10.4018/IJSSMET.2015100104},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/GuptaG15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/HajariHA15,
  author       = {Mahdi Hajari and
                  Mahdi Hamidi and
                  Alireza Aslani},
  title        = {Generations of Technology Intelligence in the SMEs: {A} Science Park
                  Case Study},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {6},
  number       = {2},
  pages        = {50--62},
  year         = {2015},
  url          = {https://doi.org/10.4018/ijssmet.2015040104},
  doi          = {10.4018/IJSSMET.2015040104},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/HajariHA15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/KaliannanBD15,
  author       = {Kaliannan Jagatheesan and
                  Anand Baskaran and
                  Nilanjan Dey},
  title        = {Automatic Generation Control of Thermal-Thermal-Hydro Power Systems
                  with {PID} Controller using Ant Colony Optimization},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {6},
  number       = {2},
  pages        = {18--34},
  year         = {2015},
  url          = {https://doi.org/10.4018/ijssmet.2015040102},
  doi          = {10.4018/IJSSMET.2015040102},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/KaliannanBD15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/KouahS15,
  author       = {Sofia Kouah and
                  Djamel{-}Eddine Sa{\"{\i}}douni},
  title        = {Application of Fuzzy Labeled Transition System to Contract Net Protocol},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {6},
  number       = {3},
  pages        = {27--46},
  year         = {2015},
  url          = {https://doi.org/10.4018/IJSSMET.2015070103},
  doi          = {10.4018/IJSSMET.2015070103},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/KouahS15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/LennonK15,
  author       = {Sharron J. Lennon and
                  Jung{-}Hwan Kim},
  title        = {Making Sense of the E-Service Quality Literature: Sampling, Undergraduates,
                  and Replications},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {6},
  number       = {1},
  pages        = {37--62},
  year         = {2015},
  url          = {https://doi.org/10.4018/ijssmet.2015010103},
  doi          = {10.4018/IJSSMET.2015010103},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/LennonK15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/MizunoO15,
  author       = {Yutaka Mizuno and
                  Nobutaka Odake},
  title        = {A Case Study of Progressive Formation of Accounting Cloud Services
                  in {JAPAN}},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {6},
  number       = {1},
  pages        = {1--21},
  year         = {2015},
  url          = {https://doi.org/10.4018/ijssmet.2015010101},
  doi          = {10.4018/IJSSMET.2015010101},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/MizunoO15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/NabiWS15,
  author       = {Ghulam Nabi and
                  Song Wei and
                  Muhammad Shabbir},
  title        = {Does Selection Mechanism for Temporary Employees in Public Sector
                  Universities affect Right Selection?},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {6},
  number       = {3},
  pages        = {1--11},
  year         = {2015},
  url          = {https://doi.org/10.4018/IJSSMET.2015070101},
  doi          = {10.4018/IJSSMET.2015070101},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/NabiWS15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Patro15,
  author       = {Chandra Sekhar Patro},
  title        = {Employee Welfare Measures in Public and Private Sectors: {A} Comparative
                  Analysis},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {6},
  number       = {1},
  pages        = {22--36},
  year         = {2015},
  url          = {https://doi.org/10.4018/ijssmet.2015010102},
  doi          = {10.4018/IJSSMET.2015010102},
  timestamp    = {Mon, 03 Jan 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Patro15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/SinghSD15,
  author       = {Aarti Singh and
                  Anu Sharma and
                  Nilanjan Dey},
  title        = {Semantics and Agents Oriented Web Personalization: State of the Art},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {6},
  number       = {2},
  pages        = {35--49},
  year         = {2015},
  url          = {https://doi.org/10.4018/ijssmet.2015040103},
  doi          = {10.4018/IJSSMET.2015040103},
  timestamp    = {Sat, 08 Jan 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/SinghSD15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/TiwariJ15,
  author       = {Pradeep Kumar Tiwari and
                  Sandeep Joshi},
  title        = {Data Security for Software as a Service},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {6},
  number       = {3},
  pages        = {47--63},
  year         = {2015},
  url          = {https://doi.org/10.4018/IJSSMET.2015070104},
  doi          = {10.4018/IJSSMET.2015070104},
  timestamp    = {Sun, 12 Nov 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/TiwariJ15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/WahiMM15,
  author       = {Ashok Kumar Wahi and
                  Yajulu Medury and
                  Rajnish Kumar Misra},
  title        = {Big Data: Enabler or Challenge for Enterprise 2.0},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {6},
  number       = {2},
  pages        = {1--17},
  year         = {2015},
  url          = {https://doi.org/10.4018/ijssmet.2015040101},
  doi          = {10.4018/IJSSMET.2015040101},
  timestamp    = {Mon, 26 Oct 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/WahiMM15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Xia15,
  author       = {Belle Selene Xia},
  title        = {Innovation Policies in Managing Growth for High-Tech Companies: {A}
                  Tactical Synthesis of Management Insights},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {6},
  number       = {4},
  pages        = {33--42},
  year         = {2015},
  url          = {https://doi.org/10.4018/IJSSMET.2015100103},
  doi          = {10.4018/IJSSMET.2015100103},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Xia15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/AcharjeeCKAD14,
  author       = {Suvojit Acharjee and
                  Sayan Chakraborty and
                  Wahiba Ben Abdessalem Karaa and
                  Ahmad Taher Azar and
                  Nilanjan Dey},
  title        = {Performance Evaluation of Different Cost Functions in Motion Vector
                  Estimation},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {5},
  number       = {1},
  pages        = {45--65},
  year         = {2014},
  url          = {https://doi.org/10.4018/ijssmet.2014010103},
  doi          = {10.4018/IJSSMET.2014010103},
  timestamp    = {Sun, 12 Nov 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/AcharjeeCKAD14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/AgarwalA14,
  author       = {Neetima Agarwal and
                  Vandana Ahuja},
  title        = {Creation of the Training-Chart: {A} Step Forward to Make the Training
                  More Effective},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {5},
  number       = {2},
  pages        = {1--18},
  year         = {2014},
  url          = {https://doi.org/10.4018/ijssmet.2014040101},
  doi          = {10.4018/IJSSMET.2014040101},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/AgarwalA14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/AgrawalS14,
  author       = {Tinu Agrawal and
                  Jitendra Sharma},
  title        = {Quality Function Deployment in Higher Education: {A} Literature Review},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {5},
  number       = {1},
  pages        = {1--13},
  year         = {2014},
  url          = {https://doi.org/10.4018/ijssmet.2014010101},
  doi          = {10.4018/IJSSMET.2014010101},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/AgrawalS14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/AllegreFP14,
  author       = {Thierry All{\`{e}}gre and
                  Fran{\c{c}}ois Fulconis and
                  Gilles Pache},
  title        = {An Investigation of Logistical Service in Franchising System: {A}
                  Case Study in the French Context},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {5},
  number       = {3},
  pages        = {34--53},
  year         = {2014},
  url          = {https://doi.org/10.4018/ijssmet.2014070103},
  doi          = {10.4018/IJSSMET.2014070103},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/AllegreFP14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/BelalSK14,
  author       = {H. M. Belal and
                  Kunio Shirahada and
                  Michitaka Kosaka},
  title        = {Infrastructure Innovation to Attain Service Value Sustainability:
                  Viewpoint of Resource Management},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {5},
  number       = {2},
  pages        = {19--35},
  year         = {2014},
  url          = {https://doi.org/10.4018/ijssmet.2014040102},
  doi          = {10.4018/IJSSMET.2014040102},
  timestamp    = {Mon, 26 Oct 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/BelalSK14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/BiswasDDA14,
  author       = {Abhinav Biswas and
                  Soumalya Dutta and
                  Nilanjan Dey and
                  Ahmad Taher Azar},
  title        = {A Kinect-less Augmented Reality Approach to Real-time Tag-less Virtual
                  Trial Room Simulation},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {5},
  number       = {4},
  pages        = {13--28},
  year         = {2014},
  url          = {https://doi.org/10.4018/ijssmet.2014100102},
  doi          = {10.4018/IJSSMET.2014100102},
  timestamp    = {Sat, 08 Jan 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/BiswasDDA14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/CesarottiGKIS14,
  author       = {Vittorio Cesarotti and
                  Alessio Giuiusa and
                  Stephen K. Kwan and
                  Vito Introna and
                  Jim Spohrer},
  title        = {Designing Multichannel Value Propositions to Enhance Value-Cocreation
                  Phenomenon},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {5},
  number       = {1},
  pages        = {14--44},
  year         = {2014},
  url          = {https://doi.org/10.4018/ijssmet.2014010102},
  doi          = {10.4018/IJSSMET.2014010102},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/CesarottiGKIS14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/ChenH14,
  author       = {Pi{-}Yun Chen and
                  Ming{-}Hsiung Hsiao},
  title        = {Service Science in Higher Education: Productization of Offshore Programs
                  in Transnational Education},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {5},
  number       = {4},
  pages        = {1--12},
  year         = {2014},
  url          = {https://doi.org/10.4018/ijssmet.2014100101},
  doi          = {10.4018/IJSSMET.2014100101},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/ChenH14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/ChowdhuriCDASCB14,
  author       = {Swati Chowdhuri and
                  Sayan Chakraborty and
                  Nilanjan Dey and
                  Ahmad Taher Azar and
                  Mohammed Abdel{-}Megeed M. Salem and
                  Sheli Sinha Chaudhuri and
                  Pranab Banerjee},
  title        = {Recent Research on Multi Input Multi Output {(MIMO)} based Mobile
                  ad hoc Network: {A} Review},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {5},
  number       = {3},
  pages        = {54--65},
  year         = {2014},
  url          = {https://doi.org/10.4018/ijssmet.2014070104},
  doi          = {10.4018/IJSSMET.2014070104},
  timestamp    = {Sat, 08 Jan 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/ChowdhuriCDASCB14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/ChowdhuriRGAD14,
  author       = {Swati Chowdhuri and
                  Payel Roy and
                  Srijan Goswami and
                  Ahmad Taher Azar and
                  Nilanjan Dey},
  title        = {Rough Set Based Ad Hoc Network: {A} Review},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {5},
  number       = {4},
  pages        = {66--76},
  year         = {2014},
  url          = {https://doi.org/10.4018/ijssmet.2014100105},
  doi          = {10.4018/IJSSMET.2014100105},
  timestamp    = {Sat, 08 Jan 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/ChowdhuriRGAD14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/GhallabBST14,
  author       = {Senan A. Ghallab and
                  Nagwa L. Badr and
                  Abdel{-}Badeeh M. Salem and
                  Mohamed F. Tolba},
  title        = {Strictness Petroleum Prediction System Based on Fuzzy Model},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {5},
  number       = {4},
  pages        = {44--65},
  year         = {2014},
  url          = {https://doi.org/10.4018/ijssmet.2014100104},
  doi          = {10.4018/IJSSMET.2014100104},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/GhallabBST14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/HidriKB14,
  author       = {Minyar Sassi Hidri and
                  Sonia Alouane{-}Ksouri and
                  Kamel Barkaoui},
  title        = {Grid-Based Fuzzy Processing for Parallel Learning the Document Similarities},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {5},
  number       = {1},
  pages        = {66--83},
  year         = {2014},
  url          = {https://doi.org/10.4018/ijssmet.2014010104},
  doi          = {10.4018/IJSSMET.2014010104},
  timestamp    = {Fri, 09 Apr 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/HidriKB14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/MarquesC14,
  author       = {Pedro C. Marques and
                  Pedro F. Cunha},
  title        = {Integrating Product-Service Systems with New Business Models Definition
                  for Manufacturing Industries},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {5},
  number       = {2},
  pages        = {64--84},
  year         = {2014},
  url          = {https://doi.org/10.4018/ijssmet.2014040105},
  doi          = {10.4018/IJSSMET.2014040105},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/MarquesC14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/MarquesC14a,
  author       = {Pedro C. Marques and
                  Pedro F. Cunha},
  title        = {Integrating Product-Service Systems with New Business Models Definition
                  for Manufacturing Industries},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {5},
  number       = {3},
  pages        = {16--33},
  year         = {2014},
  url          = {https://doi.org/10.4018/ijssmet.2014070102},
  doi          = {10.4018/IJSSMET.2014070102},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/MarquesC14a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/RindosVJ14,
  author       = {Andy J. Rindos and
                  Mladen A. Vouk and
                  Yaser Jararweh},
  title        = {The Virtual Computing Lab {(VCL):} An Open Source Cloud Computing
                  Solution Designed Specifically for Education and Research},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {5},
  number       = {2},
  pages        = {51--63},
  year         = {2014},
  url          = {https://doi.org/10.4018/ijssmet.2014040104},
  doi          = {10.4018/IJSSMET.2014040104},
  timestamp    = {Mon, 28 Aug 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/RindosVJ14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/RyanTS14,
  author       = {Linda Ryan and
                  David Tormey and
                  Perry Share},
  title        = {Cultural Barriers to the Transition from Product to Product Service
                  in the Medical Device Industry},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {5},
  number       = {2},
  pages        = {36--50},
  year         = {2014},
  url          = {https://doi.org/10.4018/ijssmet.2014040103},
  doi          = {10.4018/IJSSMET.2014040103},
  timestamp    = {Mon, 28 Aug 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/RyanTS14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/SalamaH14,
  author       = {Mostafa A. Salama and
                  Aboul Ella Hassanien},
  title        = {Fuzzification of Euclidean Space Approach in Machine Learning Techniques},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {5},
  number       = {4},
  pages        = {29--43},
  year         = {2014},
  url          = {https://doi.org/10.4018/ijssmet.2014100103},
  doi          = {10.4018/IJSSMET.2014100103},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/SalamaH14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/SouguiHG14,
  author       = {Ines Benali{-}Sougui and
                  Minyar Sassi Hidri and
                  Amel Grissa Touzi},
  title        = {From User Requirements to Querying of Fuzzy Summaries},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {5},
  number       = {1},
  pages        = {84--102},
  year         = {2014},
  url          = {https://doi.org/10.4018/ijssmet.2014010105},
  doi          = {10.4018/IJSSMET.2014010105},
  timestamp    = {Fri, 09 Apr 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/SouguiHG14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/WahiMM14,
  author       = {Ashok Kumar Wahi and
                  Yajulu Medury and
                  Rajnish Kumar Misra},
  title        = {Social Media: The Core of Enterprise 2.0},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {5},
  number       = {3},
  pages        = {1--15},
  year         = {2014},
  url          = {https://doi.org/10.4018/ijssmet.2014070101},
  doi          = {10.4018/IJSSMET.2014070101},
  timestamp    = {Mon, 26 Oct 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/WahiMM14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/AbdelkafiH13,
  author       = {Nizar Abdelkafi and
                  Romy Hilbig},
  title        = {Innovation in Service System Solutions: How Can New Business Models
                  Drive the Transformation of Regions and Sectors in Europe?},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {4},
  number       = {2},
  pages        = {78--91},
  year         = {2013},
  url          = {https://doi.org/10.4018/jssmet.2013040106},
  doi          = {10.4018/JSSMET.2013040106},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/AbdelkafiH13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Al-BadarnehSA13,
  author       = {Amer Al{-}Badarneh and
                  James C. Spohrer and
                  Basheer Al{-}Duwairi},
  title        = {A Model Curriculum for Undergraduate Program in {IT} {SSME}},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {4},
  number       = {4},
  pages        = {1--18},
  year         = {2013},
  url          = {https://doi.org/10.4018/ijssmet.2013100101},
  doi          = {10.4018/IJSSMET.2013100101},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Al-BadarnehSA13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/BeckerK13,
  author       = {Michael Becker and
                  Stephan Klingner},
  title        = {A Metamodel for Component-Based Service Modeling},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {4},
  number       = {2},
  pages        = {60--77},
  year         = {2013},
  url          = {https://doi.org/10.4018/jssmet.2013040105},
  doi          = {10.4018/JSSMET.2013040105},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/BeckerK13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/BilgihanSK13,
  author       = {Anil Bilgihan and
                  Anupama Sukhu and
                  Jay Kandampully},
  title        = {The Role of Website Features in Creating Loyalty: The Mediating Effect
                  of Commitment},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {4},
  number       = {3},
  pages        = {37--50},
  year         = {2013},
  url          = {https://doi.org/10.4018/ijssmet.2013070103},
  doi          = {10.4018/IJSSMET.2013070103},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/BilgihanSK13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/BilgihanSK13a,
  author       = {Anil Bilgihan and
                  Denver Severt and
                  Jay Kandampully},
  title        = {Using Word Trees, Word Networks, and Tag Clouds to Provide Meaningful
                  Insights: {A} Case Study of Electronic Word of Mouth for Hotel Service
                  Delivery},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {4},
  number       = {4},
  pages        = {19--42},
  year         = {2013},
  url          = {https://doi.org/10.4018/ijssmet.2013100102},
  doi          = {10.4018/IJSSMET.2013100102},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/BilgihanSK13a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/CardosoPLRL13,
  author       = {Jorge Cardoso and
                  Carlos Pedrinaci and
                  Torsten Leidig and
                  Paulo Rupino and
                  Pieter De Leenheer},
  title        = {Foundations of Open Semantic Service Networks},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {4},
  number       = {2},
  pages        = {1--16},
  year         = {2013},
  url          = {https://doi.org/10.4018/jssmet.2013040101},
  doi          = {10.4018/JSSMET.2013040101},
  timestamp    = {Thu, 03 Feb 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/CardosoPLRL13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Cherif13,
  author       = {Emna Cherif},
  title        = {Analysis of the Internet Impact on the Real Estate Industry},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {4},
  number       = {3},
  pages        = {51--67},
  year         = {2013},
  url          = {https://doi.org/10.4018/ijssmet.2013070104},
  doi          = {10.4018/IJSSMET.2013070104},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Cherif13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Cocca13,
  author       = {Sabrina Cocca},
  title        = {Significance of Qualitative Factors for a Deeper Understanding of
                  Service Productivity},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {4},
  number       = {2},
  pages        = {46--59},
  year         = {2013},
  url          = {https://doi.org/10.4018/jssmet.2013040104},
  doi          = {10.4018/JSSMET.2013040104},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Cocca13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Favre-BonteET13,
  author       = {V{\'{e}}ronique Favre{-}Bonte and
                  Elodie Gardet and
                  Catherine Thevenard{-}Puthod},
  title        = {Identifying Different Forms of Innovation in Retail Banking},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {4},
  number       = {4},
  pages        = {43--57},
  year         = {2013},
  url          = {https://doi.org/10.4018/ijssmet.2013100103},
  doi          = {10.4018/IJSSMET.2013100103},
  timestamp    = {Mon, 26 Oct 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Favre-BonteET13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/KainthV13,
  author       = {Jyoti Kainth and
                  Harsh V. Verma},
  title        = {Perceived Value and Brand Loyalty in Fine Dining Service},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {4},
  number       = {1},
  pages        = {1--12},
  year         = {2013},
  url          = {https://doi.org/10.4018/jssmet.2013010101},
  doi          = {10.4018/JSSMET.2013010101},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/KainthV13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/KanerGDM13,
  author       = {Maya Kaner and
                  Tamar Gadrich and
                  Shuki Dror and
                  Yariv N. Marmor},
  title        = {Conceptualizing Emergency Department Scenarios: {A} DSE-Based Methodology},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {4},
  number       = {1},
  pages        = {30--46},
  year         = {2013},
  url          = {https://doi.org/10.4018/jssmet.2013010103},
  doi          = {10.4018/JSSMET.2013010103},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/KanerGDM13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/MeyerTZ13,
  author       = {Kyrill Meyer and
                  Michael Thieme and
                  Christian Zinke},
  title        = {Product-Service-Lifecycle: Methods and Functions for the Development
                  and Management of Product-Related Services},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {4},
  number       = {2},
  pages        = {17--33},
  year         = {2013},
  url          = {https://doi.org/10.4018/jssmet.2013040102},
  doi          = {10.4018/JSSMET.2013040102},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/MeyerTZ13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/MirandaRM13,
  author       = {Francisco Javier Miranda Gonz{\'{a}}lez and
                  Sergio Rubio and
                  Antonio Chamorro Mera},
  title        = {An Assessment Methodology for Hotel Websites: Application to the Top
                  10 Cities Destination in the World},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {4},
  number       = {3},
  pages        = {1--17},
  year         = {2013},
  url          = {https://doi.org/10.4018/ijssmet.2013070101},
  doi          = {10.4018/IJSSMET.2013070101},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/MirandaRM13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/PrilopTM13,
  author       = {Michael Prilop and
                  Liina Tonisson and
                  Lutz Maicher},
  title        = {Designing Analytical Approaches for Interactive Competitive Intelligence},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {4},
  number       = {2},
  pages        = {34--45},
  year         = {2013},
  url          = {https://doi.org/10.4018/jssmet.2013040103},
  doi          = {10.4018/JSSMET.2013040103},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/PrilopTM13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Slimani13,
  author       = {Thabet Slimani},
  title        = {Approaches for Semantic Web Service: An Overview},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {4},
  number       = {3},
  pages        = {18--36},
  year         = {2013},
  url          = {https://doi.org/10.4018/ijssmet.2013070102},
  doi          = {10.4018/IJSSMET.2013070102},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Slimani13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/SonnenbergKB13,
  author       = {Michael Sonnenberg and
                  Stefan K{\"{u}}hne and
                  Michael Becker},
  title        = {Classification of Technical Operation Services for Renewable Energy
                  Power Plants},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {4},
  number       = {2},
  pages        = {92--101},
  year         = {2013},
  url          = {https://doi.org/10.4018/jssmet.2013040107},
  doi          = {10.4018/JSSMET.2013040107},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/SonnenbergKB13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Tinnila13,
  author       = {Markku Tinnil{\"{a}}},
  title        = {Measurement of Service Efficiency in Different Types of Banking Services:
                  Mass Services, Service Factories, Service Shops, and Professional
                  Services},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {4},
  number       = {1},
  pages        = {47--67},
  year         = {2013},
  url          = {https://doi.org/10.4018/jssmet.2013010104},
  doi          = {10.4018/JSSMET.2013010104},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Tinnila13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/VaraprasadCSU13,
  author       = {G. Varaprasad and
                  Kailas Sree Chandran and
                  Rajagopalan Sridharan and
                  Anandakuttan B. Unnithan},
  title        = {An Empirical Investigation on Credit Card Adoption in India},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {4},
  number       = {1},
  pages        = {13--29},
  year         = {2013},
  url          = {https://doi.org/10.4018/jssmet.2013010102},
  doi          = {10.4018/JSSMET.2013010102},
  timestamp    = {Thu, 14 Apr 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/VaraprasadCSU13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/YangXN13,
  author       = {Lujing Yang and
                  Ke Xing and
                  David Ness},
  title        = {A Unified Model of Product Service Systems Representation},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {4},
  number       = {4},
  pages        = {58--72},
  year         = {2013},
  url          = {https://doi.org/10.4018/ijssmet.2013100104},
  doi          = {10.4018/IJSSMET.2013100104},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/YangXN13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/BalailaG12,
  author       = {Isaac Balaila and
                  Issachar Gilad},
  title        = {A Manpower Allocation Model for Service Jobs},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {3},
  number       = {2},
  pages        = {13--34},
  year         = {2012},
  url          = {https://doi.org/10.4018/jssmet.2012040102},
  doi          = {10.4018/JSSMET.2012040102},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/BalailaG12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/BunyaratavejH12,
  author       = {Kraiwinee Bunyaratavej and
                  Eugene David Hahn},
  title        = {Offshoring of Services from Developing Countries: The New Wave of
                  Emerging Offshorers},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {3},
  number       = {2},
  pages        = {1--12},
  year         = {2012},
  url          = {https://doi.org/10.4018/jssmet.2012040101},
  doi          = {10.4018/JSSMET.2012040101},
  timestamp    = {Sun, 24 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/BunyaratavejH12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/CapizziWL12,
  author       = {Clayton Jerrett Capizzi and
                  Joseph Wilck and
                  Xueping Li},
  title        = {Simulating a Contract Closeout Process},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {3},
  number       = {4},
  pages        = {38--59},
  year         = {2012},
  url          = {https://doi.org/10.4018/jssmet.2012100103},
  doi          = {10.4018/JSSMET.2012100103},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/CapizziWL12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/CuthbertMN12,
  author       = {Rachel Cuthbert and
                  Duncan C. McFarlane and
                  Andy Neely},
  title        = {The Impact of Contract Type on Service Provider Information Requirements},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {3},
  number       = {3},
  pages        = {65--85},
  year         = {2012},
  url          = {https://doi.org/10.4018/jssmet.2012070105},
  doi          = {10.4018/JSSMET.2012070105},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/CuthbertMN12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/DinhT12,
  author       = {Thang Le Dinh and
                  Thanh Thoa Pham Thi},
  title        = {Information-Driven Framework for Collaborative Business Service Modelling},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {3},
  number       = {1},
  pages        = {1--18},
  year         = {2012},
  url          = {https://doi.org/10.4018/jssmet.2012010101},
  doi          = {10.4018/JSSMET.2012010101},
  timestamp    = {Mon, 26 Oct 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/DinhT12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/GeczyIHEM12,
  author       = {Peter G{\'{e}}czy and
                  Noriaki Izumi and
                  K{\^{o}}iti Hasida and
                  Koichiro Eto and
                  Akira Mori},
  title        = {Interaction-Based Foundation of Services},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {3},
  number       = {3},
  pages        = {1--11},
  year         = {2012},
  url          = {https://doi.org/10.4018/jssmet.2012070101},
  doi          = {10.4018/JSSMET.2012070101},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/GeczyIHEM12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Goel12,
  author       = {Manisha Goel},
  title        = {Management of Transaction Exposure: {A} Comparative Analysis of MNCs
                  in India},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {3},
  number       = {1},
  pages        = {37--54},
  year         = {2012},
  url          = {https://doi.org/10.4018/jssmet.2012010103},
  doi          = {10.4018/JSSMET.2012010103},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Goel12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/GolnamRRLW12,
  author       = {Arash Golnam and
                  Gil Regev and
                  Julien Ramboz and
                  Philippe Laprade and
                  Alain Wegmann},
  title        = {Aligning Value and Implementation in Service Design: {A} Systemic
                  Approach},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {3},
  number       = {1},
  pages        = {19--36},
  year         = {2012},
  url          = {https://doi.org/10.4018/jssmet.2012010102},
  doi          = {10.4018/JSSMET.2012010102},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/GolnamRRLW12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Gonzalez12,
  author       = {Jes{\'{u}}s Alcoba Gonz{\'{a}}lez},
  title        = {The Paradox of Service Industrialization and the Creation of Meaning},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {3},
  number       = {2},
  pages        = {50--62},
  year         = {2012},
  url          = {https://doi.org/10.4018/jssmet.2012040104},
  doi          = {10.4018/JSSMET.2012040104},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Gonzalez12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Heikkinen12,
  author       = {Teuvo Heikkinen},
  title        = {Case Study: Challenges of Transition from a Manufacturing Company
                  to a Maintenance Partner},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {3},
  number       = {4},
  pages        = {1--12},
  year         = {2012},
  url          = {https://doi.org/10.4018/jssmet.2012100101},
  doi          = {10.4018/JSSMET.2012100101},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Heikkinen12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/KieningerSSSB12,
  author       = {Axel Kieninger and
                  Gerhard Satzger and
                  Detlef Straeten and
                  Bj{\"{o}}rn Schmitz and
                  Dian Baltadzhiev},
  title        = {Business Cost Budgets: {A} Methodology to Incorporate Business Impact
                  into Service Level Agreements},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {3},
  number       = {3},
  pages        = {49--64},
  year         = {2012},
  url          = {https://doi.org/10.4018/jssmet.2012070104},
  doi          = {10.4018/JSSMET.2012070104},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/KieningerSSSB12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/KostagiolasBS12,
  author       = {Petros A. Kostagiolas and
                  Christina Banou and
                  Sofia Stamou},
  title        = {An Information Services Inspired Framework for Assessing Scientific
                  Book Quality},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {3},
  number       = {1},
  pages        = {55--67},
  year         = {2012},
  url          = {https://doi.org/10.4018/jssmet.2012010104},
  doi          = {10.4018/JSSMET.2012010104},
  timestamp    = {Tue, 06 Jun 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/KostagiolasBS12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/LoutasTP12,
  author       = {Nikolaos Loutas and
                  Konstantinos A. Tarabanis and
                  Vassilios Peristeras},
  title        = {A Multidisciplinary Survey on Service},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {3},
  number       = {4},
  pages        = {13--37},
  year         = {2012},
  url          = {https://doi.org/10.4018/jssmet.2012100102},
  doi          = {10.4018/JSSMET.2012100102},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/LoutasTP12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/NgB12,
  author       = {Irene C. L. Ng and
                  Gerard Briscoe},
  title        = {Value, Variety and Viability: New Business Models for Co-Creation
                  in Outcome-based Contracts},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {3},
  number       = {3},
  pages        = {26--48},
  year         = {2012},
  url          = {https://doi.org/10.4018/jssmet.2012070103},
  doi          = {10.4018/JSSMET.2012070103},
  timestamp    = {Wed, 02 Feb 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/NgB12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Ryan12,
  author       = {Linda Ryan},
  title        = {An Investigation of Product Service System Models},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {3},
  number       = {2},
  pages        = {35--49},
  year         = {2012},
  url          = {https://doi.org/10.4018/jssmet.2012040103},
  doi          = {10.4018/JSSMET.2012040103},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Ryan12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/TuunanenBM12,
  author       = {Tuure Tuunanen and
                  Anu Bask and
                  Hilkka Merisalo{-}Rantanen},
  title        = {Typology for Modular Service Design: Review of Literature},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {3},
  number       = {3},
  pages        = {99--112},
  year         = {2012},
  url          = {https://doi.org/10.4018/jssmet.2012070107},
  doi          = {10.4018/JSSMET.2012070107},
  timestamp    = {Wed, 16 Mar 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/TuunanenBM12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/WielandPVL12,
  author       = {Heiko Wieland and
                  Francesco Polese and
                  Stephen L. Vargo and
                  Robert F. Lusch},
  title        = {Toward a Service (Eco)Systems Perspective on Value Creation},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {3},
  number       = {3},
  pages        = {12--25},
  year         = {2012},
  url          = {https://doi.org/10.4018/jssmet.2012070102},
  doi          = {10.4018/JSSMET.2012070102},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/WielandPVL12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Yamamoto12,
  author       = {Yoshinobu Yamamoto},
  title        = {Open Service Field-Point of Service: {A} Method to Continuously Observe
                  Tourist Behavior in Sightseeing Areas},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {3},
  number       = {3},
  pages        = {86--98},
  year         = {2012},
  url          = {https://doi.org/10.4018/jssmet.2012070106},
  doi          = {10.4018/JSSMET.2012070106},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Yamamoto12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/BurianekBR11,
  author       = {Ferdinand Burianek and
                  Sebastian Bonnemeier and
                  Ralf Reichwald},
  title        = {Creating Effective Customer Solutions: {A} Process-Oriented Perspective},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {2},
  number       = {1},
  pages        = {15--29},
  year         = {2011},
  url          = {https://doi.org/10.4018/jssmet.2011010102},
  doi          = {10.4018/JSSMET.2011010102},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/BurianekBR11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/ChapkoEFGGKLLRTWZ11,
  author       = {Alexandra Chapko and
                  Andreas Emrich and
                  Stephan Flake and
                  Frank Golatowski and
                  Marc Gr{\"{a}}{\ss}le and
                  Andreas Kohlos and
                  Nico Laum and
                  Christian Lerche and
                  Carsten Rust and
                  J{\"{u}}rgen Tacken and
                  Dirk Werth and
                  Carsten Zoth},
  title        = {uRun: {A} Framework for User-Generated Mobile Services in the Health
                  and Fitness Domain},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {2},
  number       = {4},
  pages        = {79--97},
  year         = {2011},
  url          = {https://doi.org/10.4018/IJSSMET.2011100108},
  doi          = {10.4018/IJSSMET.2011100108},
  timestamp    = {Mon, 28 Aug 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/ChapkoEFGGKLLRTWZ11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/FringsRE11,
  author       = {Sandra Frings and
                  David L{\'{o}}pez Remondes and
                  Wolf Engelbach},
  title        = {An Information and Cooperation Portal for Supporting Public Authorities
                  and Organizations with Safety and Security Responsibilities Before
                  and During Large Public Events},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {2},
  number       = {4},
  pages        = {98--107},
  year         = {2011},
  url          = {https://doi.org/10.4018/IJSSMET.2011100109},
  doi          = {10.4018/IJSSMET.2011100109},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/FringsRE11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/GalupDG11,
  author       = {Stuart Diaz Galup and
                  Ronald Dattero and
                  Jayne Groll},
  title        = {{DNA} Model of {IT} Service Assets},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {2},
  number       = {2},
  pages        = {16--47},
  year         = {2011},
  url          = {https://doi.org/10.4018/jssmet.2011040102},
  doi          = {10.4018/JSSMET.2011040102},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/GalupDG11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/GolnamSRSWS11,
  author       = {Arash Golnam and
                  Gil Regev and
                  Alain Wegmann},
  title        = {A Modeling Framework for Analyzing the Viability of Service Systems},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {2},
  number       = {3},
  pages        = {51--64},
  year         = {2011},
  url          = {https://doi.org/10.4018/jssmet.2011070104},
  doi          = {10.4018/JSSMET.2011070104},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/GolnamSRSWS11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/HeldKB11,
  author       = {Markus Held and
                  Wolfgang K{\"{u}}chlin and
                  Wolfgang Blochinger},
  title        = {MoBiFlow: Principles and Design of a Workflow System for Molecular
                  Biology},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {2},
  number       = {4},
  pages        = {67--78},
  year         = {2011},
  url          = {https://doi.org/10.4018/IJSSMET.2011100107},
  doi          = {10.4018/IJSSMET.2011100107},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/HeldKB11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/HennalaMP11,
  author       = {Lea Hennala and
                  Helin{\"{a}} Melkas and
                  Satu Pekkarinen},
  title        = {Customers as Innovators in Senior Service Markets: An Examination
                  of Innovation Potential and Characteristics},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {2},
  number       = {1},
  pages        = {30--51},
  year         = {2011},
  url          = {https://doi.org/10.4018/jssmet.2011010103},
  doi          = {10.4018/JSSMET.2011010103},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/HennalaMP11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/JaaronB11,
  author       = {Ayham A. M. Jaaron and
                  Chris J. Backhouse},
  title        = {Value-Adding to Public Services Through the Adoption of Lean Thinking},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {2},
  number       = {3},
  pages        = {33--50},
  year         = {2011},
  url          = {https://doi.org/10.4018/jssmet.2011070103},
  doi          = {10.4018/JSSMET.2011070103},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/JaaronB11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Kadono11,
  author       = {Yasuo Kadono},
  title        = {A Study on Relationships Among Software Engineering Capabilities in
                  Japan Using Panel Analysis},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {2},
  number       = {3},
  pages        = {20--32},
  year         = {2011},
  url          = {https://doi.org/10.4018/jssmet.2011070102},
  doi          = {10.4018/JSSMET.2011070102},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Kadono11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Kett11,
  author       = {Holger Kett},
  title        = {A Business Model Approach for Service Engineering in the Internet
                  of Services},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {2},
  number       = {4},
  pages        = {1--8},
  year         = {2011},
  url          = {https://doi.org/10.4018/IJSSMET.2011100101},
  doi          = {10.4018/IJSSMET.2011100101},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Kett11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/KimKK11,
  author       = {Jung{-}Hwan Kim and
                  Minjeong Kim and
                  Jay Kandampully},
  title        = {The Impact of E-Retail Environment Characteristics on E-Satisfaction
                  and Purchase Intent},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {2},
  number       = {3},
  pages        = {1--19},
  year         = {2011},
  url          = {https://doi.org/10.4018/jssmet.2011070101},
  doi          = {10.4018/JSSMET.2011070101},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/KimKK11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/LiuLJWX11,
  author       = {Shu Liu and
                  Ying Liu and
                  Huimin Jiang and
                  Zhongjie Wang and
                  Xiaofei Xu},
  title        = {Service Quality Evaluation Method for Community-Based Software Outsourcing
                  Process},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {2},
  number       = {1},
  pages        = {1--14},
  year         = {2011},
  url          = {https://doi.org/10.4018/jssmet.2011010101},
  doi          = {10.4018/JSSMET.2011010101},
  timestamp    = {Mon, 28 Aug 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/LiuLJWX11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Meyer11,
  author       = {Kyrill Meyer},
  title        = {How IT-Enabled Services Can Help to Change our World Building Networks
                  for the Energy-Efficient City of Tomorrow},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {2},
  number       = {4},
  pages        = {42--48},
  year         = {2011},
  url          = {https://doi.org/10.4018/IJSSMET.2011100105},
  doi          = {10.4018/IJSSMET.2011100105},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Meyer11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/MoraORMG11,
  author       = {Manuel Mora and
                  Rory O'Connor and
                  Mahesh S. Raisinghani and
                  Jorge Mac{\'{\i}}as{-}Lu{\'{e}}vano and
                  Ovsei Gelman},
  title        = {An {IT} Service Engineering and Management Framework {(ITS-EMF)}},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {2},
  number       = {2},
  pages        = {1--15},
  year         = {2011},
  url          = {https://doi.org/10.4018/jssmet.2011040101},
  doi          = {10.4018/JSSMET.2011040101},
  timestamp    = {Sat, 08 Jan 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/MoraORMG11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/SaadeV11,
  author       = {Raafat George Saad{\'{e}} and
                  Rustam M. Vahidov},
  title        = {Situated Service-Oriented Modeling},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {2},
  number       = {1},
  pages        = {52--72},
  year         = {2011},
  url          = {https://doi.org/10.4018/jssmet.2011010104},
  doi          = {10.4018/JSSMET.2011010104},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/SaadeV11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/SchindlholzerUB11,
  author       = {Bernhard Schindlholzer and
                  Falk Uebernickel and
                  Walter Brenner},
  title        = {A Method for the Management of Service Innovation Projects in Mature
                  Organizations},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {2},
  number       = {4},
  pages        = {25--41},
  year         = {2011},
  url          = {https://doi.org/10.4018/IJSSMET.2011100104},
  doi          = {10.4018/IJSSMET.2011100104},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/SchindlholzerUB11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/SindwaniSG11,
  author       = {Rajiv Sindwani and
                  Vikram Singh and
                  Sandeep Grover},
  title        = {Identification of Attributes of {TQM} in an Educational Institute:
                  {A} System Model},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {2},
  number       = {2},
  pages        = {48--64},
  year         = {2011},
  url          = {https://doi.org/10.4018/jssmet.2011040103},
  doi          = {10.4018/JSSMET.2011040103},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/SindwaniSG11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Strehl11,
  author       = {Benjamin Udo Strehl},
  title        = {Customer Integration in Innovation Processes via Operating Information
                  Systems},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {2},
  number       = {4},
  pages        = {16--24},
  year         = {2011},
  url          = {https://doi.org/10.4018/IJSSMET.2011100103},
  doi          = {10.4018/IJSSMET.2011100103},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Strehl11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/ThiemeG11,
  author       = {Michael Thieme},
  title        = {Service Oriented Innovation Management: An Open Innovation Approach
                  for Collaboration in Innovation Networks},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {2},
  number       = {4},
  pages        = {9--15},
  year         = {2011},
  url          = {https://doi.org/10.4018/IJSSMET.2011100102},
  doi          = {10.4018/IJSSMET.2011100102},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/ThiemeG11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/ValienteVR11,
  author       = {Mar{\'{\i}}a{-}Cruz Valiente and
                  Cristina Vicente{-}Chicote and
                  Daniel Rodr{\'{\i}}guez},
  title        = {An Ontology-Based and Model-Driven Approach for Designing {IT} Service
                  Management Systems},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {2},
  number       = {2},
  pages        = {65--81},
  year         = {2011},
  url          = {https://doi.org/10.4018/jssmet.2011040104},
  doi          = {10.4018/JSSMET.2011040104},
  timestamp    = {Wed, 10 Nov 2021 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijssmet/ValienteVR11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/ZibuschkaRMS11,
  author       = {Jan Zibuschka and
                  Heiko Ro{\ss}nagel and
                  Jan Muntermann and
                  Tobias Scherner},
  title        = {Mobile Emergency Management Services Targeting Large Public Events},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {2},
  number       = {4},
  pages        = {49--66},
  year         = {2011},
  url          = {https://doi.org/10.4018/IJSSMET.2011100106},
  doi          = {10.4018/IJSSMET.2011100106},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/ZibuschkaRMS11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/AierW10,
  author       = {Stephan Aier and
                  Robert Winter},
  title        = {Fundamental Patterns for Enterprise Integration Services},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {1},
  number       = {1},
  pages        = {33--49},
  year         = {2010},
  url          = {https://doi.org/10.4018/jssmet.2010010103},
  doi          = {10.4018/JSSMET.2010010103},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/AierW10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/BaoCSC10,
  author       = {Dihui Bao and
                  Yelu Chen and
                  Huiping Sun and
                  Zhong Chen},
  title        = {Supermarket Service Modeling and Evaluation},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {1},
  number       = {2},
  pages        = {33--50},
  year         = {2010},
  url          = {https://doi.org/10.4018/jssmet.2010040103},
  doi          = {10.4018/JSSMET.2010040103},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/BaoCSC10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/BonnemeierBR10,
  author       = {Sebastian Bonnemeier and
                  Ferdinand Burianek and
                  Ralf Reichwald},
  title        = {Pricing Integrated Customer Solutions: {A} Process-Oriented Perspective
                  on Value Appropriation},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {1},
  number       = {3},
  pages        = {1--16},
  year         = {2010},
  url          = {https://doi.org/10.4018/jssmet.2010070101},
  doi          = {10.4018/JSSMET.2010070101},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/BonnemeierBR10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/BottcherF10,
  author       = {Martin B{\"{o}}ttcher and
                  Klaus{-}Peter F{\"{a}}hnrich},
  title        = {Modeling of Service Systems},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {1},
  number       = {4},
  pages        = {1--11},
  year         = {2010},
  url          = {https://doi.org/10.4018/jssmet.2010100101},
  doi          = {10.4018/JSSMET.2010100101},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/BottcherF10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/BurgerKM10,
  author       = {Thomas Burger and
                  Kwang{-}Jae Kim and
                  Thomas Meiren},
  title        = {A Structured Test Approach for Service Concepts},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {1},
  number       = {4},
  pages        = {12--21},
  year         = {2010},
  url          = {https://doi.org/10.4018/jssmet.2010100102},
  doi          = {10.4018/JSSMET.2010100102},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/BurgerKM10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/DaimHD10,
  author       = {Tugrul U. Daim and
                  Robert R. Harmon and
                  Haluk Demirkan},
  title        = {Exploration of Adoption of Service Innovations through Technology
                  Road-Mapping: Case of Location Based Services},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {1},
  number       = {2},
  pages        = {70--90},
  year         = {2010},
  url          = {https://doi.org/10.4018/jssmet.2010040105},
  doi          = {10.4018/JSSMET.2010040105},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/DaimHD10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/DemirkanS10,
  author       = {Haluk Demirkan and
                  James C. Spohrer},
  title        = {Servitized Enterprises for Distributed Collaborative Commerce},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {1},
  number       = {1},
  pages        = {68--81},
  year         = {2010},
  url          = {https://doi.org/10.4018/jssmet.2010010105},
  doi          = {10.4018/JSSMET.2010010105},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/DemirkanS10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/GasevicH10,
  author       = {Dragan Gasevic and
                  Marek Hatala},
  title        = {Model-Driven Engineering of Service-Oriented Systems: {A} Research
                  Agenda},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {1},
  number       = {1},
  pages        = {17--32},
  year         = {2010},
  url          = {https://doi.org/10.4018/jssmet.2010010102},
  doi          = {10.4018/JSSMET.2010010102},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/GasevicH10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/GeczyIH10,
  author       = {Peter G{\'{e}}czy and
                  Noriaki Izumi and
                  K{\^{o}}iti Hasida},
  title        = {Service Science, Quo Vadis?},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {1},
  number       = {1},
  pages        = {1--16},
  year         = {2010},
  url          = {https://doi.org/10.4018/jssmet.2010010101},
  doi          = {10.4018/JSSMET.2010010101},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/GeczyIH10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/HsiehY10,
  author       = {Yen{-}Hao Hsieh and
                  Soe{-}Tsyr Yuan},
  title        = {Using System Dynamics to Analyze Customer Experience Design},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {1},
  number       = {3},
  pages        = {84--99},
  year         = {2010},
  url          = {https://doi.org/10.4018/jssmet.2010070105},
  doi          = {10.4018/JSSMET.2010070105},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/HsiehY10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/KanerK10,
  author       = {Maya Kaner and
                  Reuven Karni},
  title        = {An Ideation Framework for Service Process Improvement},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {1},
  number       = {3},
  pages        = {17--49},
  year         = {2010},
  url          = {https://doi.org/10.4018/jssmet.2010070102},
  doi          = {10.4018/JSSMET.2010070102},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/KanerK10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/MaWX10,
  author       = {Chao Ma and
                  Zhongjie Wang and
                  Xiaofei Xu},
  title        = {Preliminary Discussions on Several Characteristics of Service Value},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {1},
  number       = {3},
  pages        = {50--62},
  year         = {2010},
  url          = {https://doi.org/10.4018/jssmet.2010070103},
  doi          = {10.4018/JSSMET.2010070103},
  timestamp    = {Mon, 29 Mar 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/MaWX10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/MarianosL10,
  author       = {Nikolaos Marianos and
                  Maria A. Lambrou},
  title        = {An Integrated Methodology for the Evaluation of Electronic Port Services},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {1},
  number       = {3},
  pages        = {63--83},
  year         = {2010},
  url          = {https://doi.org/10.4018/jssmet.2010070104},
  doi          = {10.4018/JSSMET.2010070104},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/MarianosL10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/MoXWMHWLZX10,
  author       = {Tong Mo and
                  Jingmin Xu and
                  Zhongjie Wang and
                  Yufei Ma and
                  He Yuan Huang and
                  Yuan Wang and
                  Ying Liu and
                  Jun Zhu and
                  Xiaofei Xu},
  title        = {Service Composition Based Software Solution Design: {A} Case Study
                  in Automobile Supply Chain},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {1},
  number       = {2},
  pages        = {19--32},
  year         = {2010},
  url          = {https://doi.org/10.4018/jssmet.2010040102},
  doi          = {10.4018/JSSMET.2010040102},
  timestamp    = {Tue, 16 Aug 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/MoXWMHWLZX10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/PekkarinenM10,
  author       = {Satu Pekkarinen and
                  Helin{\"{a}} Melkas},
  title        = {Safety Alarm Systems and Related Services: From Potholes to Innovation
                  Opportunities},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {1},
  number       = {4},
  pages        = {53--70},
  year         = {2010},
  url          = {https://doi.org/10.4018/jssmet.2010100105},
  doi          = {10.4018/JSSMET.2010100105},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/PekkarinenM10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/PymS10,
  author       = {David J. Pym and
                  Martin Sadler},
  title        = {Information Stewardship in Cloud Computing},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {1},
  number       = {1},
  pages        = {50--67},
  year         = {2010},
  url          = {https://doi.org/10.4018/jssmet.2010010104},
  doi          = {10.4018/JSSMET.2010010104},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/PymS10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/TackenbergGDS10,
  author       = {Sven Tackenberg and
                  Thomas G{\"{a}}rtner and
                  S{\"{o}}nke Duckwitz and
                  Christopher M. Schlick},
  title        = {Simulation Based Evaluation of Service Science Productivity for Solution
                  Providers},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {1},
  number       = {4},
  pages        = {35--52},
  year         = {2010},
  url          = {https://doi.org/10.4018/jssmet.2010100104},
  doi          = {10.4018/JSSMET.2010100104},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/TackenbergGDS10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/WeiCZ10,
  author       = {Jianliang Wei and
                  Jianhua Chen and
                  Qinghua Zhu},
  title        = {Service Science, Management and Engineering Education: {A} Unified
                  Model for University},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {1},
  number       = {2},
  pages        = {51--69},
  year         = {2010},
  url          = {https://doi.org/10.4018/jssmet.2010040104},
  doi          = {10.4018/JSSMET.2010040104},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/WeiCZ10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/Yli-ViitalaKM10,
  author       = {Pirjo Yli{-}Viitala and
                  Jari Kuusisto and
                  Kyrill Meyer},
  title        = {Service Blueprinting as a Failure Elimination Tool in the Case of
                  Outsourcing Services},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {1},
  number       = {4},
  pages        = {22--34},
  year         = {2010},
  url          = {https://doi.org/10.4018/jssmet.2010100103},
  doi          = {10.4018/JSSMET.2010100103},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Yli-ViitalaKM10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijssmet/ZhaoFF10,
  author       = {Zhuofeng Zhao and
                  Haifang Fu and
                  Jun Fang},
  title        = {An Approach to Deploying {SOA} in Technological Information Integration:
                  {A} Case Study},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {1},
  number       = {2},
  pages        = {1--18},
  year         = {2010},
  url          = {https://doi.org/10.4018/jssmet.2010040101},
  doi          = {10.4018/JSSMET.2010040101},
  timestamp    = {Thu, 27 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/ZhaoFF10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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