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@article{DBLP:journals/jossr/BhattacharyyaDM13,
  author       = {Kuntal Bhattacharyya and
                  Pratim Datta and
                  Arup Maitra},
  title        = {Resource dynamics on service effectiveness: Evidence from the small
                  business service industry in the United States},
  journal      = {J. Serv. Sci. Res.},
  volume       = {5},
  number       = {1},
  pages        = {1--33},
  year         = {2013},
  url          = {https://doi.org/10.1007/s12927-013-0001-1},
  doi          = {10.1007/S12927-013-0001-1},
  timestamp    = {Wed, 21 Jun 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/BhattacharyyaDM13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/KaczorK13,
  author       = {Sebastian Kaczor and
                  Natalia Kryvinska},
  title        = {It is all about services-fundamentals, drivers, and business models},
  journal      = {J. Serv. Sci. Res.},
  volume       = {5},
  number       = {2},
  pages        = {125--154},
  year         = {2013},
  url          = {https://doi.org/10.1007/s12927-013-0004-y},
  doi          = {10.1007/S12927-013-0004-Y},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/KaczorK13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/KryvinskaODS13,
  author       = {Natalia Kryvinska and
                  Romana Olexova and
                  Paul Dohmen and
                  Christine Strauss},
  title        = {The {S-D} logic phenomenon-conceptualization and systematization by
                  reviewing the literature of a decade {(2004-2013)}},
  journal      = {J. Serv. Sci. Res.},
  volume       = {5},
  number       = {1},
  pages        = {35--94},
  year         = {2013},
  url          = {https://doi.org/10.1007/s12927-013-0002-0},
  doi          = {10.1007/S12927-013-0002-0},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/KryvinskaODS13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/MendesAS13,
  author       = {Carlos Mendes and
                  M{\'{a}}rio Almeida and
                  Miguel Mira da Silva},
  title        = {Applying DEMO-based SLAs to cloud services},
  journal      = {J. Serv. Sci. Res.},
  volume       = {5},
  number       = {2},
  pages        = {95--123},
  year         = {2013},
  url          = {https://doi.org/10.1007/s12927-013-0003-z},
  doi          = {10.1007/S12927-013-0003-Z},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/MendesAS13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}