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@article{DBLP:journals/ijstm/AksoyI12,
  author       = {M. Ataman Aksoy and
                  Aylin Isik{-}Dikmelik},
  title        = {The role of services in rural income: the case of Vietnam},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {17},
  number       = {2/3/4},
  pages        = {205--231},
  year         = {2012},
  url          = {https://doi.org/10.1504/IJSTM.2012.048543},
  doi          = {10.1504/IJSTM.2012.048543},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/AksoyI12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/AminianFGN12,
  author       = {Nathalie Aminian and
                  K. C. Fung and
                  Alicia Garcia{-}Herrero and
                  Francis Ng},
  title        = {Trade in services: East Asian and Latin American experiences},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {17},
  number       = {2/3/4},
  pages        = {109--137},
  year         = {2012},
  url          = {https://doi.org/10.1504/IJSTM.2012.048538},
  doi          = {10.1504/IJSTM.2012.048538},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/AminianFGN12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/Chang12,
  author       = {Yu Sang Chang},
  title        = {Strategy, structure, and channel for global leaders of industrial
                  service: a flow chart analysis of the expanded value network},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {17},
  number       = {2/3/4},
  pages        = {138--162},
  year         = {2012},
  url          = {https://doi.org/10.1504/IJSTM.2012.048539},
  doi          = {10.1504/IJSTM.2012.048539},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/Chang12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/ChengWLL12,
  author       = {Li{-}hung Cheng and
                  Chao{-}Tung Wen and
                  Eldon Y. Li and
                  Ta{-}yi Lin},
  title        = {Service innovation activities in e-government initiatives: the Taiwan
                  experience},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {17},
  number       = {1},
  pages        = {54--71},
  year         = {2012},
  url          = {https://doi.org/10.1504/IJSTM.2012.048025},
  doi          = {10.1504/IJSTM.2012.048025},
  timestamp    = {Sat, 18 Feb 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijstm/ChengWLL12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/CockaloDSSN12,
  author       = {Dragan Cockalo and
                  Dejan Djordjevic and
                  Zvonko Sajfert and
                  Vesna K. Spasojevic Brkic and
                  Milan Nikolic},
  title        = {The elements of customer satisfaction model in Serbian conditions},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {17},
  number       = {1},
  pages        = {87--108},
  year         = {2012},
  url          = {https://doi.org/10.1504/IJSTM.2012.048026},
  doi          = {10.1504/IJSTM.2012.048026},
  timestamp    = {Tue, 26 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/CockaloDSSN12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/GerpottB12,
  author       = {Torsten J. Gerpott and
                  Sabrina Berg},
  title        = {Preferences for pay-as-you-drive insurance offers among residential
                  customers in Germany - a conjoint-analytical investigation},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {17},
  number       = {1},
  pages        = {22--53},
  year         = {2012},
  url          = {https://doi.org/10.1504/IJSTM.2012.048037},
  doi          = {10.1504/IJSTM.2012.048037},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/GerpottB12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/HoekmanM12,
  author       = {Bernard Hoekman and
                  Aaditya Mattoo},
  title        = {Services trade and growth},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {17},
  number       = {2/3/4},
  pages        = {232--250},
  year         = {2012},
  url          = {https://doi.org/10.1504/IJSTM.2012.048544},
  doi          = {10.1504/IJSTM.2012.048544},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/HoekmanM12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/Kon12,
  author       = {Anita Kon},
  title        = {International trade in services: a geo-economic evolution profile
                  analysis},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {17},
  number       = {2/3/4},
  pages        = {163--180},
  year         = {2012},
  url          = {https://doi.org/10.1504/IJSTM.2012.048541},
  doi          = {10.1504/IJSTM.2012.048541},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/Kon12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/LingGH12,
  author       = {Liuyi Ling and
                  Xiaolong Guo and
                  Lina He},
  title        = {Optimal pricing strategy of hotel for long-term stay},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {17},
  number       = {1},
  pages        = {72--86},
  year         = {2012},
  url          = {https://doi.org/10.1504/IJSTM.2012.048024},
  doi          = {10.1504/IJSTM.2012.048024},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/LingGH12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/PaswanM12,
  author       = {Manikant K. Paswan and
                  Chinmoy Mukherjee},
  title        = {Economic analysis of transportation directly reduced iron {(DRI)}
                  through ship},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {17},
  number       = {2/3/4},
  pages        = {251--266},
  year         = {2012},
  url          = {https://doi.org/10.1504/IJSTM.2012.048540},
  doi          = {10.1504/IJSTM.2012.048540},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/PaswanM12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/RutherfordT12,
  author       = {Thomas F. Rutherford and
                  David G. Tarr},
  title        = {Services liberalisation in the regions of Russia under {WTO} accession:
                  regional household and poverty effects},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {17},
  number       = {2/3/4},
  pages        = {181--204},
  year         = {2012},
  url          = {https://doi.org/10.1504/IJSTM.2012.048542},
  doi          = {10.1504/IJSTM.2012.048542},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/RutherfordT12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/SwarMK12,
  author       = {Bobby Swar and
                  Junghoon Moon and
                  Gohar Feroz Khan},
  title        = {Public sectors' perception on critical relationship factors in {IS/IT}
                  outsourcing: analysis of the literature and a Delphi examination},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {17},
  number       = {1},
  pages        = {1--21},
  year         = {2012},
  url          = {https://doi.org/10.1504/IJSTM.2012.048032},
  doi          = {10.1504/IJSTM.2012.048032},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/SwarMK12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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