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@proceedings{DBLP:conf/icserv/2015,
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
publisher = {Springer},
year = {2017},
url = {https://doi.org/10.1007/978-4-431-56074-6},
doi = {10.1007/978-4-431-56074-6},
isbn = {978-4-431-56072-2},
timestamp = {Fri, 27 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/2015.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/AkaiYN15,
author = {Kenju Akai and
Kohei Yamashita and
Nariaki Nishino},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Service Satisfaction and Consciousness-Attitude Gap for Foreign Tourists
Visiting Japan},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {299--304},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_33},
doi = {10.1007/978-4-431-56074-6\_33},
timestamp = {Sun, 25 Oct 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/icserv/AkaiYN15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/AkasakaOY15,
author = {Fumiya Akasaka and
Takehiko Ohno and
Mika Yasuoka},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Challenges to Deploy Service Design in Organizations: Analysis Through
"Scaling Up" Workshops},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {89--98},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_11},
doi = {10.1007/978-4-431-56074-6\_11},
timestamp = {Mon, 05 Feb 2024 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/AkasakaOY15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/ArakiKGM15,
author = {Masahiro Araki and
Ryo Kanamori and
Lei Gong and
Takayuki Morikawa},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Impacts of Seasonal Factors on Travel Behavior: Basic Analysis of
{GPS} Trajectory Data for 8 Months},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {377--384},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_41},
doi = {10.1007/978-4-431-56074-6\_41},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/ArakiKGM15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/Chiba15,
author = {Takahiro Chiba},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Are Superior Services Always Good for Satisfaction Formation? Consideration
of Indebtedness to a Contact Person},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {207--212},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_22},
doi = {10.1007/978-4-431-56074-6\_22},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/Chiba15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/FujiiOKS15,
author = {Nobutada Fujii and
Jumpei Oda and
Toshiya Kaihara and
Takeshi Shimmura},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {A Combinatorial Auction-Based Approach to Staff Shift Scheduling in
Restaurant Business},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {131--138},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_15},
doi = {10.1007/978-4-431-56074-6\_15},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/FujiiOKS15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/FujitaWAA15,
author = {Marina Fujita and
Wenpeng Wei and
Toshiko Aizono and
Koji Ara},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Building a Conceptual Preference Model Based on Personal Purchase
Records for Retail Service Improvement},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {197--206},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_21},
doi = {10.1007/978-4-431-56074-6\_21},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/FujitaWAA15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/FukudaSKOM15,
author = {Ryoko Fukuda and
Atsushi Shinjo and
Masahiro Kudo and
Yutaro Ono and
Jun Murai},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {\emph{Kizkey} Is the Key to a Better Care Service},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {261--268},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_29},
doi = {10.1007/978-4-431-56074-6\_29},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/FukudaSKOM15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/HaqueK15,
author = {Iffat Tasnim Haque and
Youji Kohda},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Service Innovation for Reducing Food Adulteration Problem in Bangladesh},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {79--88},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_10},
doi = {10.1007/978-4-431-56074-6\_10},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/HaqueK15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/HaraAG15,
author = {Tatsunori Hara and
Tamio Arai and
Aman Gupta},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {An Interactive Model for the Synthesis of Service Functions Through
Use Processes},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {329--339},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_36},
doi = {10.1007/978-4-431-56074-6\_36},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/HaraAG15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/HirotaOMHA15,
author = {Jun Hirota and
Kazuya Oizumi and
Toshiki Mizushima and
Tatsunori Hara and
Kazuhiro Aoyama},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Design Support System for Sightseeing Tours},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {45--54},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_6},
doi = {10.1007/978-4-431-56074-6\_6},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/HirotaOMHA15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/IizawaKIK15,
author = {Kinuko Iizawa and
Koki Kusano and
Eri Inoue and
Naohiko Kohtake},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Design of a Localized Science Education Program for Cultivating an
Intergenerational Community},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {65--70},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_8},
doi = {10.1007/978-4-431-56074-6\_8},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/IizawaKIK15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/Janson0L15,
author = {Andreas Janson and
Christoph Peters and
Jan Marco Leimeister},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {The Efficient Provision of Culture-Sensitive Services: {A} Modularization
Approach},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {147--157},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_17},
doi = {10.1007/978-4-431-56074-6\_17},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/Janson0L15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/KwanY15,
author = {Stephen K. Kwan and
Yutaka Yamauchi},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {A Creed for Service Designers},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {39--44},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_5},
doi = {10.1007/978-4-431-56074-6\_5},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/KwanY15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/LeeUAN15,
author = {Sangjic Lee and
Ryuichi Uda and
Kenju Akai and
Nariaki Nishino},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Dispersed Energy Storage and Its Effect on Market Efficiency in Electricity
Trading with Distributed Power Resources: An Experimental Economics
Study},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {393--400},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_43},
doi = {10.1007/978-4-431-56074-6\_43},
timestamp = {Sun, 25 Oct 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/icserv/LeeUAN15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/Maruyama15,
author = {Fumihiro Maruyama},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Generalized Service Process Expressed by Context-Free Grammar},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {99--110},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_12},
doi = {10.1007/978-4-431-56074-6\_12},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/Maruyama15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/MasudaH15,
author = {Hisashi Masuda and
Yoshinori Hara},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Developing an Ad Hoc Questionnaire Model for Extracting Consumer Behaviour
in Service Encounter},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {183--195},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_20},
doi = {10.1007/978-4-431-56074-6\_20},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/MasudaH15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/MiyaiN15,
author = {Hiroyuki Miyai and
Chizuru Nishio},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {An Analysis of Key Factors of the "Omotenashi Consumption" in Restaurants},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {213--219},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_23},
doi = {10.1007/978-4-431-56074-6\_23},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/MiyaiN15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/MizoguchiINKBNS15,
author = {Satoshi Mizoguchi and
Takatoshi Ishii and
Yutaro Nemoto and
Maiko Kaneda and
Atsuko Bando and
Toshiyuki Nakamura and
Yoshiki Shimomura},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {A Method for Supporting Customer Model Construction: Using a Topic
Model for Public Service Design},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {19--25},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_3},
doi = {10.1007/978-4-431-56074-6\_3},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/MizoguchiINKBNS15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/MizushimaHOA15,
author = {Toshiki Mizushima and
Jun Hirota and
Kazuya Oizumi and
Kazuhiro Aoyama},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Service Data Model in Design Support System for Sightseeing Tours},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {55--64},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_7},
doi = {10.1007/978-4-431-56074-6\_7},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/MizushimaHOA15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/MorishitaMKHISN15,
author = {Yoshiki Morishita and
Fumika Murakami and
Koji Kimita and
Shigeru Hosono and
Sayaka Izukura and
Hiroshi Sakaki and
Eriko Numata and
Yoshiki Shimomura},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Qualitative Simulation for Early-Stage Service Design},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {369--376},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_40},
doi = {10.1007/978-4-431-56074-6\_40},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/MorishitaMKHISN15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/Murakami15,
author = {Teruyasu Murakami},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Development of Conceptual Framework for Value Cocreation of Service
Based on the Japanese Governmental Service Science Research Program},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {317--327},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_35},
doi = {10.1007/978-4-431-56074-6\_35},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/Murakami15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/NakashimaHO15,
author = {Hideyuki Nakashima and
Keiji Hirata and
Junichi Ochiai},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Realization of Mobility as a Service in View of Ambient Intelligence},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {111--116},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_13},
doi = {10.1007/978-4-431-56074-6\_13},
timestamp = {Thu, 12 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/NakashimaHO15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/OkamotoMYA15,
author = {Hiroyuki Okamoto and
Alessandro Moro and
Atsushi Yamashita and
Hajime Asama},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Toward Sports Training Service with the Interactive Learning Platform},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {231--236},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_25},
doi = {10.1007/978-4-431-56074-6\_25},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/OkamotoMYA15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/OkawaiT15,
author = {Hiroaki Okawai and
Mitsuru Takashima},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Physiological Detection of Satisfaction for Services by Body Motion
Wave Revealing Unconscious Responses Reflecting Activities of Autonomic
Nervous Systems},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {279--286},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_31},
doi = {10.1007/978-4-431-56074-6\_31},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/OkawaiT15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/OkudaYT15,
author = {Masumi Okuda and
Akira Yasuda and
Shusaku Tsumoto},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {The Effects of Waiting Time, Length of Stay, and Hospital Remodeling
on the Structure of Patient Satisfaction},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {287--297},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_32},
doi = {10.1007/978-4-431-56074-6\_32},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/OkudaYT15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/OkumaFICRSK15,
author = {Takashi Okuma and
Tomohiro Fukuhara and
Ryosuke Ichikari and
Ching{-}Tzun Chang and
Luis Carlos Manrique Ruiz and
Takashi Shinmura and
Takeshi Kurata},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Role of Servicing Activity Visualization in Quality Control Circle},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {269--277},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_30},
doi = {10.1007/978-4-431-56074-6\_30},
timestamp = {Fri, 27 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/OkumaFICRSK15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/OuyangSCDPMES15,
author = {Qiqing (Christine) Ouyang and
Jim Spohrer and
Juan Caraballo and
Dale Davis and
Stephen Perelgut and
Marcellus Mindel and
Hisham El{-}Shishiny and
Seshadri Subbanna},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Collaborative Innovation Centers (CICs): Toward Smart Service System
Design},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {385--391},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_42},
doi = {10.1007/978-4-431-56074-6\_42},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/OuyangSCDPMES15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/QiaoNYYWYA15,
author = {Xiaorui Qiao and
Junki Nakagawa and
Koshiro Yanai and
Junko Yasuda and
Wen Wen and
Atsushi Yamashita and
Hajime Asama},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Nurse Bed Care Activity Analysis for Intelligent Training Service},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {159--167},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_18},
doi = {10.1007/978-4-431-56074-6\_18},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/QiaoNYYWYA15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/ShimazakiNT15,
author = {Nanami Shimazaki and
Yasuharu Nishi and
Michiko Tsubaki},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {A Proposal of the Emotion Hierarchy Diagram for Designing the Service
Processes},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {27--37},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_4},
doi = {10.1007/978-4-431-56074-6\_4},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/ShimazakiNT15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/ShimmuraTOAKFN15,
author = {Takeshi Shimmura and
Toshihumi Takahashi and
Syuichi Oura and
Tomoyuki Asakawa and
Toshiya Kaihara and
Nobutada Fujii and
Tomomi Nonaka},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Enhancing Kitchen Layout and Training to Improve Management and Employee
Satisfaction at a Multiproduct Japanese Cuisine Restaurant},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {139--145},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_16},
doi = {10.1007/978-4-431-56074-6\_16},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/ShimmuraTOAKFN15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/SiddikeKH15,
author = {Md. Abul Kalam Siddike and
Youji Kohda and
Monirul Hoque},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {An Evolving Service System in Microfinance: {A} Case Study in BRAC,
Bangladesh},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {169--179},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_19},
doi = {10.1007/978-4-431-56074-6\_19},
timestamp = {Fri, 27 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/SiddikeKH15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/TomitaWM15,
author = {Yoshikazu Tomita and
Kyoko Watanabe and
Takashi Maeno},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Designing New Business Development Program Based on Systems Engineering
Methodology with Participatory Systems Analysis in Small and Midsized
Enterprise},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {359--367},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_39},
doi = {10.1007/978-4-431-56074-6\_39},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/TomitaWM15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/TsumotoHK15,
author = {Shusaku Tsumoto and
Shoji Hirano and
Toshihiko Kawamura},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Statistical Estimation of Software Quality in Hospital Information
System},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {341--350},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_37},
doi = {10.1007/978-4-431-56074-6\_37},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/TsumotoHK15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/TuyetH15,
author = {Nhung Tran Thi Tuyet and
Yoshinori Hara},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Customer Experience in Traditional and Modern Retail Formats: {A}
Case Study of Vietnam},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {119--129},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_14},
doi = {10.1007/978-4-431-56074-6\_14},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/TuyetH15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/UedaTN15,
author = {Kanji Ueda and
Takeshi Takenaka and
Nariaki Nishino},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Service as Artifact: Reconsideration of Value Cocreation},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {307--316},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_34},
doi = {10.1007/978-4-431-56074-6\_34},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/UedaTN15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/UozumiYMAT15,
author = {Mitsunari Uozumi and
Kouichi Yamada and
Shuto Murai and
Hajime Asama and
Kaoru Takakusaki},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Productivity Improvement and Stress Reduction by Showing Information
to a Surveillance Worker},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {245--252},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_27},
doi = {10.1007/978-4-431-56074-6\_27},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/UozumiYMAT15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/Wada15,
author = {Ryoko Wada},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {A Consideration of the Pricing Structure of Aesthetic Services: An
Example of Consumer Decision Making with Ambiguous Information},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {351--355},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_38},
doi = {10.1007/978-4-431-56074-6\_38},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/Wada15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/WakisakaYOH15,
author = {Yuki Wakisaka and
Yuya Yamamoto and
Jun Ota and
Tatsunori Hara},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Design of Service Ecosystem Based on Interactive Design Support in
the Case of Job-Hunting Support Services},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {11--18},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_2},
doi = {10.1007/978-4-431-56074-6\_2},
timestamp = {Tue, 29 Jun 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/icserv/WakisakaYOH15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/WenQYNYYA15,
author = {Wen Wen and
Xiaorui Qiao and
Koshiro Yanai and
Junki Nakagawa and
Junko Yasuda and
Atsushi Yamashita and
Hajime Asama},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Skill Evaluation and Education Services for Bed-Care Nursing with
Sliding Sheet with Regression Analysis},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {253--259},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_28},
doi = {10.1007/978-4-431-56074-6\_28},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/WenQYNYYA15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/WestnerH15,
author = {Philipp Westner and
Sibylle Hermann},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {VR{\(\vert\)}ServE: {A} Software Toolset for Service Engineering Using
Virtual Reality},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {237--244},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_26},
doi = {10.1007/978-4-431-56074-6\_26},
timestamp = {Sat, 30 Sep 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/icserv/WestnerH15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/WolfsonT15,
author = {Adi Wolfson and
Dorith Tavor},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {How to Generate Sustainable Services?},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {71--78},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_9},
doi = {10.1007/978-4-431-56074-6\_9},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/WolfsonT15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/Yamamoto15,
author = {Naotada Yamamoto},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Structural Equation Modeling of Purchase Funnel},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {221--228},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_24},
doi = {10.1007/978-4-431-56074-6\_24},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/Yamamoto15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/YukiKISAKKMAT15,
author = {Yoshitaka Yuki and
Seiichi Kawata and
Hiroyuki Imanari and
Takeo Suzuki and
Norio Aburatani and
Motomi Kohata and
Takeru Kawai and
Tomio Makino and
Yukiyo Akisada and
Motoya Tametani},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {A New Service Class Scheme for Service Innovation in Japanese Automation
Industry},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {3--10},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_1},
doi = {10.1007/978-4-431-56074-6\_1},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/YukiKISAKKMAT15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
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