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@article{DBLP:journals/pe/CreemersDN14,
  author       = {Stefan Creemers and
                  Mieke Defraeye and
                  Inneke Van Nieuwenhuyse},
  title        = {{G-RAND:} {A} phase-type approximation for the nonstationary G(t)/G(t)/s(t)+G(t)
                  queue},
  journal      = {Perform. Evaluation},
  volume       = {80},
  pages        = {102--123},
  year         = {2014},
  url          = {https://doi.org/10.1016/j.peva.2014.07.025},
  doi          = {10.1016/J.PEVA.2014.07.025},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/pe/CreemersDN14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/pe/HechingS14,
  author       = {Aliza R. Heching and
                  Mark S. Squillante},
  title        = {Optimal capacity management and planning in services delivery centers},
  journal      = {Perform. Evaluation},
  volume       = {80},
  pages        = {63--81},
  year         = {2014},
  url          = {https://doi.org/10.1016/j.peva.2014.01.003},
  doi          = {10.1016/J.PEVA.2014.01.003},
  timestamp    = {Sat, 22 Feb 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/pe/HechingS14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/pe/KortbeekZBVBLH14,
  author       = {Nikky Kortbeek and
                  Maartje E. Zonderland and
                  Aleida Braaksma and
                  Ingrid M. H. Vliegen and
                  Richard J. Boucherie and
                  Nelly Litvak and
                  Erwin W. Hans},
  title        = {Designing cyclic appointment schedules for outpatient clinics with
                  scheduled and unscheduled patient arrivals},
  journal      = {Perform. Evaluation},
  volume       = {80},
  pages        = {5--26},
  year         = {2014},
  url          = {https://doi.org/10.1016/j.peva.2014.06.003},
  doi          = {10.1016/J.PEVA.2014.06.003},
  timestamp    = {Tue, 07 May 2024 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/pe/KortbeekZBVBLH14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/pe/LiW14,
  author       = {Andrew A. Li and
                  Ward Whitt},
  title        = {Approximate blocking probabilities in loss models with independence
                  and distribution assumptions relaxed},
  journal      = {Perform. Evaluation},
  volume       = {80},
  pages        = {82--101},
  year         = {2014},
  url          = {https://doi.org/10.1016/j.peva.2013.08.004},
  doi          = {10.1016/J.PEVA.2013.08.004},
  timestamp    = {Sat, 22 Feb 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/pe/LiW14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/pe/LimaMSG14,
  author       = {Marcus A. de Q. V. Lima and
                  Paulo Romero Martins Maciel and
                  Bruno Silva and
                  Almir Pereira Guimar{\~{a}}es},
  title        = {Performability evaluation of emergency call center},
  journal      = {Perform. Evaluation},
  volume       = {80},
  pages        = {27--42},
  year         = {2014},
  url          = {https://doi.org/10.1016/j.peva.2014.07.023},
  doi          = {10.1016/J.PEVA.2014.07.023},
  timestamp    = {Mon, 23 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/pe/LimaMSG14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/pe/Phung-DucK14,
  author       = {Tuan Phung{-}Duc and
                  Ken'ichi Kawanishi},
  title        = {Performance analysis of call centers with abandonment, retrial and
                  after-call work},
  journal      = {Perform. Evaluation},
  volume       = {80},
  pages        = {43--62},
  year         = {2014},
  url          = {https://doi.org/10.1016/j.peva.2014.03.001},
  doi          = {10.1016/J.PEVA.2014.03.001},
  timestamp    = {Sat, 22 Feb 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/pe/Phung-DucK14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/pe/Takagi14,
  author       = {Hideaki Takagi},
  title        = {Special Issue of Performance Evaluation on Service Science of Queues
                  with Human Servers},
  journal      = {Perform. Evaluation},
  volume       = {80},
  pages        = {1--4},
  year         = {2014},
  url          = {https://doi.org/10.1016/j.peva.2014.07.022},
  doi          = {10.1016/J.PEVA.2014.07.022},
  timestamp    = {Sat, 22 Feb 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/pe/Takagi14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}