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@article{DBLP:journals/ijstm/Battisti12,
  author       = {Sandro Battisti},
  title        = {Social innovation: the process development of knowledge-intensive
                  companies},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {18},
  number       = {3/4},
  pages        = {224--244},
  year         = {2012},
  url          = {https://doi.org/10.1504/IJSTM.2012.052860},
  doi          = {10.1504/IJSTM.2012.052860},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/Battisti12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/DouHJ12,
  author       = {Yongxiang Dou and
                  Jiyuan He and
                  Dongsu Jiu},
  title        = {A method for ontology construction derived from folksonomy},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {18},
  number       = {1/2},
  pages        = {88--101},
  year         = {2012},
  url          = {https://doi.org/10.1504/IJSTM.2012.049012},
  doi          = {10.1504/IJSTM.2012.049012},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/DouHJ12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/FangW12,
  author       = {Jiaming Fang and
                  Chao Wen},
  title        = {Predicting potential respondents' decision to participate in web surveys},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {18},
  number       = {1/2},
  pages        = {16--32},
  year         = {2012},
  url          = {https://doi.org/10.1504/IJSTM.2012.049013},
  doi          = {10.1504/IJSTM.2012.049013},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/FangW12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/GongJG12,
  author       = {Limin Gong and
                  Shisong Jiang and
                  Mark Greeven},
  title        = {Does one size fit all? The governance mode and strategic position
                  of cluster innovation platforms},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {18},
  number       = {3/4},
  pages        = {128--153},
  year         = {2012},
  url          = {https://doi.org/10.1504/IJSTM.2012.052856},
  doi          = {10.1504/IJSTM.2012.052856},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/GongJG12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LiH12,
  author       = {Jing{-}Hua Li and
                  Qiu Bo Huang},
  title        = {The front/back office configuration in new service development: case
                  study of local commercial bank in China},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {18},
  number       = {3/4},
  pages        = {184--203},
  year         = {2012},
  url          = {https://doi.org/10.1504/IJSTM.2012.052858},
  doi          = {10.1504/IJSTM.2012.052858},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/LiH12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Lin12,
  author       = {Lei Lin},
  title        = {An empirical study on the relationship between service innovation
                  and firm performance based on revised {SPC} model: evidence from China's
                  communication industry},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {18},
  number       = {3/4},
  pages        = {154--183},
  year         = {2012},
  url          = {https://doi.org/10.1504/IJSTM.2012.052857},
  doi          = {10.1504/IJSTM.2012.052857},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/Lin12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LinL12,
  author       = {Chin{-}Huang Lin and
                  Tse Lin},
  title        = {Service innovation and competitive advantage with the perspective
                  of system dynamics - using China Mobile as an example},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {18},
  number       = {3/4},
  pages        = {245--265},
  year         = {2012},
  url          = {https://doi.org/10.1504/IJSTM.2012.052861},
  doi          = {10.1504/IJSTM.2012.052861},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/LinL12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LiuY12,
  author       = {Xiao Liu and
                  Jianmei Yang},
  title        = {Social buying metanetwork modelling and analysis},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {18},
  number       = {1/2},
  pages        = {46--60},
  year         = {2012},
  url          = {https://doi.org/10.1504/IJSTM.2012.049014},
  doi          = {10.1504/IJSTM.2012.049014},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/LiuY12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LouXY12,
  author       = {Runping Lou and
                  Shengjia Xue and
                  Defeng Yang},
  title        = {Information systems, human capital, and enterprise value},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {18},
  number       = {1/2},
  pages        = {75--87},
  year         = {2012},
  url          = {https://doi.org/10.1504/IJSTM.2012.049015},
  doi          = {10.1504/IJSTM.2012.049015},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/LouXY12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/StareMS12,
  author       = {Metka Stare and
                  Dim{\'{a}}ria Silva e Meirelles and
                  Ana Maria Dos Santos},
  title        = {Tapping the innovation potential of knowledge intensive services in
                  emerging economies},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {18},
  number       = {3/4},
  pages        = {204--223},
  year         = {2012},
  url          = {https://doi.org/10.1504/IJSTM.2012.052859},
  doi          = {10.1504/IJSTM.2012.052859},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/StareMS12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/SuSY12,
  author       = {Qian Su and
                  Peiji Shao and
                  Quanfu Ye},
  title        = {The analysis on the determinants of mobile {VIP} customer churn: a
                  logistic regression approach},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {18},
  number       = {1/2},
  pages        = {61--74},
  year         = {2012},
  url          = {https://doi.org/10.1504/IJSTM.2012.049016},
  doi          = {10.1504/IJSTM.2012.049016},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/SuSY12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/XingM12,
  author       = {Huibin Xing and
                  Azizan Marzuki},
  title        = {Community participation of cultural heritage tourism from innovation
                  system perspective},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {18},
  number       = {3/4},
  pages        = {105--127},
  year         = {2012},
  url          = {https://doi.org/10.1504/IJSTM.2012.052855},
  doi          = {10.1504/IJSTM.2012.052855},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/XingM12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/YaoLL12,
  author       = {Lifen Yao and
                  Ruyin Long and
                  Qingchen Li},
  title        = {Empirical study on relationship between informatisation and development
                  of tourism in China},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {18},
  number       = {1/2},
  pages        = {33--45},
  year         = {2012},
  url          = {https://doi.org/10.1504/IJSTM.2012.049017},
  doi          = {10.1504/IJSTM.2012.049017},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/YaoLL12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/YeCL12,
  author       = {Lili Ye and
                  Zhihao Chen and
                  Xueni Li},
  title        = {A study of impacts on online purchase behaviour: information richness
                  and website interactivity perspectives},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {18},
  number       = {1/2},
  pages        = {3--15},
  year         = {2012},
  url          = {https://doi.org/10.1504/IJSTM.2012.049018},
  doi          = {10.1504/IJSTM.2012.049018},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/YeCL12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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