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@article{DBLP:journals/ijesma/BellahceneL23,
  author       = {Mohammed Bellahcene and
                  Hela Latreche},
  title        = {E-Banking Adoption by Algerian Bank Customers: Towards an Integrated
                  Model},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {15},
  number       = {1},
  pages        = {1--20},
  year         = {2023},
  url          = {https://doi.org/10.4018/ijesma.317943},
  doi          = {10.4018/IJESMA.317943},
  timestamp    = {Sat, 13 May 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/BellahceneL23.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/BouhlelGM23,
  author       = {Olfa Bouhlel and
                  Karim Garrouch and
                  Mohamed Nabil Mzoughi},
  title        = {Assessing the Success of Mobile Banking in Saudi Arabia: Re-Specification
                  and Validation of the DeLone and McLean Model},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {15},
  number       = {1},
  pages        = {1--24},
  year         = {2023},
  url          = {https://doi.org/10.4018/ijesma.318088},
  doi          = {10.4018/IJESMA.318088},
  timestamp    = {Sat, 13 May 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/BouhlelGM23.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/LempogoBAT23,
  author       = {Forgor Lempogo and
                  Willian Leslie Brown{-}Acquaye and
                  Millicent Agangiba and
                  Daniel Selassie Kwasi Twumasi},
  title        = {Blockchain Maturity of Ghanaian Financial Institutions and Their Readiness
                  to Adopt Distributed Ledger for {KYC} Processes},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {15},
  number       = {1},
  pages        = {1--24},
  year         = {2023},
  url          = {https://doi.org/10.4018/ijesma.317925},
  doi          = {10.4018/IJESMA.317925},
  timestamp    = {Sat, 13 May 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/LempogoBAT23.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/MuchandigonaK23,
  author       = {Ana Kundai Muchandigona and
                  Billy Mathias Kalema},
  title        = {The Catalytic Role of Mobile Banking to Improve Financial Inclusion
                  in Developing Countries},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {15},
  number       = {1},
  pages        = {1--21},
  year         = {2023},
  url          = {https://doi.org/10.4018/ijesma.317923},
  doi          = {10.4018/IJESMA.317923},
  timestamp    = {Sat, 13 May 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/MuchandigonaK23.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Alkhalifah22,
  author       = {Tamim Alkhalifah},
  title        = {A Structural Equation Modelling of Governing Factors Influencing Patient
                  Acceptance of Mobile Health in Saudi Arabia: {A} Modified {UTAUT}
                  Model},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {14},
  number       = {1},
  pages        = {1--17},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijesma.295963},
  doi          = {10.4018/IJESMA.295963},
  timestamp    = {Wed, 07 Dec 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijesma/Alkhalifah22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/BuiMWP22,
  author       = {Nhuong Bui and
                  Zachary Moore and
                  Hayden Wimmer and
                  Long Pham},
  title        = {Predicting Customer Loyalty in the Mobile Banking Setting: An Integrated
                  Approach},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {14},
  number       = {1},
  pages        = {1--22},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijesma.296576},
  doi          = {10.4018/IJESMA.296576},
  timestamp    = {Mon, 24 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/BuiMWP22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/DwivediADS22,
  author       = {Rajeev Dwivedi and
                  Melfi Alrasheedi and
                  Pradeep Dwivedi and
                  Berislava Staresinic},
  title        = {Leveraging Financial Inclusion Through Technology-Enabled Services
                  Innovation: {A} Case of Economic Development in India},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {14},
  number       = {1},
  pages        = {1--13},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijesma.289633},
  doi          = {10.4018/IJESMA.289633},
  timestamp    = {Tue, 21 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijesma/DwivediADS22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/GeorgePJ22,
  author       = {Anoop George and
                  Sebastian Joy Panattil and
                  Manu Melwin Joy},
  title        = {Do Females Intend to Use Gamified Virtual Currency in E-Tailing?:
                  An Empirical Study},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {14},
  number       = {1},
  pages        = {1--16},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijesma.301272},
  doi          = {10.4018/IJESMA.301272},
  timestamp    = {Mon, 24 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/GeorgePJ22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/GuptaM22,
  author       = {Saurabh Gupta and
                  Nidhi Mathur},
  title        = {Youth and Multiplayer Mobile Games Adoption: The Effects of Individual
                  Gratifications, Novelty Seeking, and Social Norms},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {14},
  number       = {1},
  pages        = {1--23},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijesma.296574},
  doi          = {10.4018/IJESMA.296574},
  timestamp    = {Mon, 24 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/GuptaM22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/IbrahimHS22,
  author       = {Masud Ibrahim and
                  Robert E. Hinson and
                  Arthur Stephen},
  title        = {Exploring Consumers' Intention to Adopt Mobile Payment Systems in
                  Ghana},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {14},
  number       = {1},
  pages        = {1--16},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijesma.285547},
  doi          = {10.4018/IJESMA.285547},
  timestamp    = {Mon, 24 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/IbrahimHS22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/IdreesK22,
  author       = {Amira M. Idrees and
                  Ayman E. Khedr},
  title        = {A Collaborative Mining-Based Decision Support Model for Granting Personal
                  Loans in the Banking Sector},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {14},
  number       = {1},
  pages        = {1--23},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijesma.296573},
  doi          = {10.4018/IJESMA.296573},
  timestamp    = {Mon, 24 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/IdreesK22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/IshaqA22,
  author       = {Ahmed Tijjani Ishaq and
                  Adeyemi Abel Ajibesin},
  title        = {Performance Evaluation of Mobile Network Operators Based on Input-Oriented
                  Constant Return to Scale Model},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {14},
  number       = {1},
  pages        = {1--17},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijesma.300265},
  doi          = {10.4018/IJESMA.300265},
  timestamp    = {Mon, 24 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/IshaqA22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/JadricMC22,
  author       = {Mario Jadric and
                  Tea Mijac and
                  Maja Cukusic},
  title        = {End-User Approach to Evaluating Costs and Benefits of Smart City Applications},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {14},
  number       = {1},
  pages        = {1--15},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijesma.296579},
  doi          = {10.4018/IJESMA.296579},
  timestamp    = {Mon, 24 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/JadricMC22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/JajicSM22,
  author       = {Ivan Jajic and
                  Mario Spremic and
                  Ivan Miloloza},
  title        = {Behavioural Intention Determinants of Augmented Reality Technology
                  Adoption in Supermarkets/Hypermarkets},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {14},
  number       = {1},
  pages        = {1--22},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijesma.289632},
  doi          = {10.4018/IJESMA.289632},
  timestamp    = {Mon, 24 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/JajicSM22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/KamenjarskaSM22,
  author       = {Tanja Kamenjarska and
                  Mario Spremic and
                  Ivan Miloloza},
  title        = {The Impact of Innovative Capabilities and Innovation Types on the
                  Financial Performances of Insurance Companies},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {14},
  number       = {1},
  pages        = {1--23},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijesma.289634},
  doi          = {10.4018/IJESMA.289634},
  timestamp    = {Mon, 24 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/KamenjarskaSM22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/KhandelwalS22,
  author       = {Utkal Khandelwal and
                  Trilok Pratap Singh},
  title        = {An Empirical Study of Consumer Attitude Toward Adoption of Online
                  Food Ordering App},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {14},
  number       = {1},
  pages        = {1--18},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijesma.285549},
  doi          = {10.4018/IJESMA.285549},
  timestamp    = {Mon, 24 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/KhandelwalS22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/LamghariSRR22,
  author       = {Zineb Lamghari and
                  Rajaa Saidi and
                  Maryam Radgui and
                  Moulay Driss Rahmani},
  title        = {Mining Self-Defined Business Process in Electronic Administration},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {14},
  number       = {1},
  pages        = {1--23},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijesma.296572},
  doi          = {10.4018/IJESMA.296572},
  timestamp    = {Mon, 24 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/LamghariSRR22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/LePTL22,
  author       = {Mai Thi Thu Le and
                  Hien Thu Pham and
                  Thanh{-}Hai Tran and
                  Thao Phuong Le},
  title        = {Intention of Personal Information Disclosure in Mobile Payment Apps},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {14},
  number       = {1},
  pages        = {1--14},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijesma.296581},
  doi          = {10.4018/IJESMA.296581},
  timestamp    = {Mon, 24 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/LePTL22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/LiuLH22,
  author       = {Li{-}Wei Liu and
                  Ying{-}Hsiao Lai and
                  Tsung{-}Hua Hsieh},
  title        = {The Online Betting Behavior of Sport Lottery Consumers},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {14},
  number       = {1},
  pages        = {1--18},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijesma.301273},
  doi          = {10.4018/IJESMA.301273},
  timestamp    = {Mon, 24 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/LiuLH22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/MadukuA22,
  author       = {Daniel K. Maduku and
                  Emad A. Abu{-}Shanab},
  title        = {Drivers of Social Media Networking Site Continuance Intention in Jordan
                  and South Africa: Do National Cultural Differences Matter?},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {14},
  number       = {1},
  pages        = {1--29},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijesma.295961},
  doi          = {10.4018/IJESMA.295961},
  timestamp    = {Mon, 24 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/MadukuA22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/MartincevicCK22,
  author       = {Ivana Martincevic and
                  Sandra Crnjevic and
                  Igor Klopotan},
  title        = {Novelties and Benefits of Fintech in the Financial Industry},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {14},
  number       = {1},
  pages        = {1--25},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijesma.2022010107},
  doi          = {10.4018/IJESMA.2022010107},
  timestamp    = {Mon, 24 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/MartincevicCK22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/MisraMS22,
  author       = {Richa Misra and
                  Renuka Mahajan and
                  Nidhi Singh},
  title        = {Analysis of Factors Affecting Intent to Use Mobile Commerce Services
                  in India},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {14},
  number       = {1},
  pages        = {1--21},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijesma.300268},
  doi          = {10.4018/IJESMA.300268},
  timestamp    = {Tue, 21 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijesma/MisraMS22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/NguyenDNVNL22,
  author       = {Tuan Anh Nguyen and
                  Martin Dick and
                  Binh Thi Thanh Nguyen and
                  Giang Le Quynh Vu and
                  Luan Thi Bich Nguyen and
                  Hiep Dinh Le},
  title        = {The Effect of Culture on Performance Expectancy, Intention, and Trust
                  in Mobile Payment Adoption},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {14},
  number       = {1},
  pages        = {1--16},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijesma.285546},
  doi          = {10.4018/IJESMA.285546},
  timestamp    = {Mon, 24 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/NguyenDNVNL22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Odoom22,
  author       = {Priscilla Teika Odoom},
  title        = {Personalised Display Advertising and Online Purchase Intentions: The
                  Moderating Effect of Internet Use Motivation},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {14},
  number       = {1},
  pages        = {1--16},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijesma.296575},
  doi          = {10.4018/IJESMA.296575},
  timestamp    = {Mon, 24 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Odoom22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/PavkovicGM22,
  author       = {Vesna Pavkovic and
                  Drazena Gaspar and
                  Mirela Mabic},
  title        = {Usefulness and Satisfaction With the {ERP} Systems in BiH Companies},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {14},
  number       = {1},
  pages        = {1--14},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijesma.296582},
  doi          = {10.4018/IJESMA.296582},
  timestamp    = {Mon, 24 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/PavkovicGM22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/RahmanMG22,
  author       = {Wan Nurhayati Wan Ab. Rahman and
                  Dilip S. Mutum and
                  Ezlika M. Ghazali},
  title        = {Consumer Engagement With Visual Content on Instagram: Impact of Different
                  Features of Posts by Prominent Brands},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {14},
  number       = {1},
  pages        = {1--21},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijesma.295960},
  doi          = {10.4018/IJESMA.295960},
  timestamp    = {Mon, 24 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/RahmanMG22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/RamanujamLA22,
  author       = {Elangovan Ramanujam and
                  Rasikannan L. and
                  Balasubramanian A.},
  title        = {Coupling of Dimensionality Reduction and Stacking Ensemble Learning
                  for Smartphone-Based Human Activity Recognition},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {14},
  number       = {1},
  pages        = {1--15},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijesma.300267},
  doi          = {10.4018/IJESMA.300267},
  timestamp    = {Mon, 24 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/RamanujamLA22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Rubik22,
  author       = {Andrea Rubik},
  title        = {The Role of Social Media in Creativity Management in Advertising Agencies},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {14},
  number       = {1},
  pages        = {1--18},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijesma.296583},
  doi          = {10.4018/IJESMA.296583},
  timestamp    = {Mon, 24 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Rubik22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/RushanHH22,
  author       = {Md Rifayat Islam Rushan and
                  S. S. M. Sadrul Huda},
  title        = {Demystifying the Effect of Flow Experience for Mobile App-Based E-Services:
                  {A} Moderated Mediation Study},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {14},
  number       = {1},
  pages        = {1--26},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijesma.285548},
  doi          = {10.4018/IJESMA.285548},
  timestamp    = {Mon, 24 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/RushanHH22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/StjepicPC22,
  author       = {Ana{-}Marija Stjepic and
                  Damjan Pintar and
                  Tamara Curlin},
  title        = {Sports Tourism Products: Social Media Perspective},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {14},
  number       = {1},
  pages        = {1--21},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijesma.296578},
  doi          = {10.4018/IJESMA.296578},
  timestamp    = {Mon, 24 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/StjepicPC22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Thanasi-BoceZK22,
  author       = {Marsela Thanasi{-}Bo{\c{c}}e and
                  Jusuf Zeqiri and
                  Selma Kurtishi{-}Kastrati},
  title        = {The Role of Social Media Usage and Engagement on Purchase Intentions
                  for Fashion Brands},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {14},
  number       = {1},
  pages        = {1--14},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijesma.300269},
  doi          = {10.4018/IJESMA.300269},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Thanasi-BoceZK22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/TomseSM22,
  author       = {Denis Tomse and
                  Boris Snoj and
                  Borut Milfelner},
  title        = {Beliefs, Attitudes, and Behaviour Towards Marketing Communication
                  on Social Networks: {A} Comparative Study of the Two {CEE} Countries},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {14},
  number       = {1},
  pages        = {1--14},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijesma.2022010101},
  doi          = {10.4018/IJESMA.2022010101},
  timestamp    = {Mon, 24 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/TomseSM22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/TranFG22,
  author       = {Trang P. Tran and
                  Christopher P. Furner and
                  Ilia Gugenishvili},
  title        = {The Effects of Task Service Fit on Brand Loyalty: {A} Study of Branded
                  Apps},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {14},
  number       = {1},
  pages        = {1--19},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijesma.285545},
  doi          = {10.4018/IJESMA.285545},
  timestamp    = {Mon, 24 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/TranFG22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/TuruljaDB22,
  author       = {Lejla Turulja and
                  Elma Delalic and
                  Nijaz Bajgoric},
  title        = {Social Media at the Workplace: An Empirical Analysis of the Effects
                  on Employee Innovative Behavior and Job Performance},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {14},
  number       = {1},
  pages        = {1--16},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijesma.300266},
  doi          = {10.4018/IJESMA.300266},
  timestamp    = {Mon, 24 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/TuruljaDB22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/VishnaniTS22,
  author       = {Sushma Vishnani and
                  Shalini Nath Tripathi and
                  Shalini Srivastava},
  title        = {Achieving Recommendation Intention in Mobile Banking: {A} Serial Mediation
                  Approach},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {14},
  number       = {1},
  pages        = {1--21},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijesma.296580},
  doi          = {10.4018/IJESMA.296580},
  timestamp    = {Mon, 24 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/VishnaniTS22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/VoW22,
  author       = {Thi Huong Giang Vo and
                  Kuang{-}Wen Wu},
  title        = {Exploring Consumer Adoption of Mobile Shopping Apps From a Perspective
                  of Elaboration Likelihood Model},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {14},
  number       = {1},
  pages        = {1--18},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijesma.296577},
  doi          = {10.4018/IJESMA.296577},
  timestamp    = {Mon, 24 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/VoW22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/VyDVP22,
  author       = {Phan Dien Vy and
                  Thang Dinh and
                  Lam Trong Vu and
                  Long Pham},
  title        = {Customers' Perceived Value, Satisfaction, and Loyalty in Online Securities
                  Trading: Do Moderating Effects of Technology Readiness Matter?},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {14},
  number       = {1},
  pages        = {1--24},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijesma.295962},
  doi          = {10.4018/IJESMA.295962},
  timestamp    = {Mon, 24 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/VyDVP22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/AlhawariS21,
  author       = {Samer Alhawari and
                  Khaled Mahmoud Al. Shawabkeh},
  title        = {The Impact of Services Quality Factors on Improving Actual Used for
                  Mobile Application: Customer Engagement as Mediating Variable},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {13},
  number       = {3},
  pages        = {50--70},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJESMA.2021070103},
  doi          = {10.4018/IJESMA.2021070103},
  timestamp    = {Wed, 16 Jun 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/AlhawariS21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/AlmeidaFA21,
  author       = {Ana Margarida Pisco Almeida and
                  Margarida Figueiredo{-}Braga and
                  Hugo S{\'{e}}rgio Almeida},
  title        = {Patient-Physician Communication in Depression: The Role of a Mobile
                  Solution Using Messaging Services},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {13},
  number       = {2},
  pages        = {73--89},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJESMA.2021040105},
  doi          = {10.4018/IJESMA.2021040105},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/AlmeidaFA21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/BareticP21,
  author       = {Maja Baretic and
                  Nikola Protrka},
  title        = {Healthcare Information Technology: Fast and Accurate Information Access
                  vs. Cyber-Security},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {13},
  number       = {4},
  pages        = {77--87},
  year         = {2021},
  url          = {https://doi.org/10.4018/ijesma.2021100105},
  doi          = {10.4018/IJESMA.2021100105},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/BareticP21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/BuntakMK21,
  author       = {Kresimir Buntak and
                  Maja Mutavdzija and
                  Matija Kovacic},
  title        = {Differences of E-Learning Systems With the Focus on Moodle and Blackboard
                  Systems},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {13},
  number       = {1},
  pages        = {15--30},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJESMA.2021010102},
  doi          = {10.4018/IJESMA.2021010102},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/BuntakMK21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/FauziKP21,
  author       = {Muhammad Ashraf Fauzi and
                  Nur Muneerah Kasim and
                  Norazha Paiman},
  title        = {Fear of Missing Out Among Adolescents: Formulating Big Five Personality
                  Traits to Smartphone Addiction},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {13},
  number       = {4},
  pages        = {60--76},
  year         = {2021},
  url          = {https://doi.org/10.4018/ijesma.2021100104},
  doi          = {10.4018/IJESMA.2021100104},
  timestamp    = {Mon, 28 Aug 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/FauziKP21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/GarbaMS21,
  author       = {Salisu Garba and
                  Radziah Mohamad and
                  Nor Azizah Saadon},
  title        = {Web Service Discovery Approaches for Dynamic Mobile Environment: {A}
                  Systematic Literature Review},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {13},
  number       = {4},
  pages        = {16--38},
  year         = {2021},
  url          = {https://doi.org/10.4018/ijesma.2021100102},
  doi          = {10.4018/IJESMA.2021100102},
  timestamp    = {Tue, 11 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/GarbaMS21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/HabahbehO21,
  author       = {Ahmad Ibrahim Habahbeh and
                  Ahmad Hamza Obidat},
  title        = {Examining the Factors Influencing the Intention to Adopt Cloud {ERP}
                  Systems by SMEs in Jordan},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {13},
  number       = {3},
  pages        = {1--27},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJESMA.2021070101},
  doi          = {10.4018/IJESMA.2021070101},
  timestamp    = {Wed, 18 May 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/HabahbehO21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Hrestak21,
  author       = {Denis Hrestak},
  title        = {E-Government in the Republic of Croatia: Current State and Challenges},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {13},
  number       = {3},
  pages        = {86--116},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJESMA.2021070105},
  doi          = {10.4018/IJESMA.2021070105},
  timestamp    = {Wed, 16 Jun 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Hrestak21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/KadriuSA21,
  author       = {Arbana Kadriu and
                  Kosovare Sahatqija and
                  Lejla Abazi{-}Bexheti},
  title        = {Using Bibliometric Analysis to Measure and Understand the Gender Gap
                  in Published Computing Books: Gender Gap in Computer Science},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {13},
  number       = {1},
  pages        = {31--44},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJESMA.2021010103},
  doi          = {10.4018/IJESMA.2021010103},
  timestamp    = {Mon, 28 Aug 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/KadriuSA21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/KlincarZ21,
  author       = {Amir Klincar and
                  Jovana Zoroja},
  title        = {Supply Chain Management Supported by E-Invoicing: Cluster Analysis
                  Approach to E-Invoicing},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {13},
  number       = {2},
  pages        = {43--59},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJESMA.2021040103},
  doi          = {10.4018/IJESMA.2021040103},
  timestamp    = {Wed, 16 Jun 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/KlincarZ21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Kozlica21,
  author       = {Admir Kozlica},
  title        = {Board Information Technology Governance and Business Agility: An Empirical
                  Analysis Among Bosnian Enterprises},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {13},
  number       = {3},
  pages        = {28--49},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJESMA.2021070102},
  doi          = {10.4018/IJESMA.2021070102},
  timestamp    = {Wed, 18 May 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Kozlica21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/MydytiK21,
  author       = {Hyrmet Mydyti and
                  Arbana Kadriu},
  title        = {The Impact of Chatbots in Driving Digital Transformation},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {13},
  number       = {4},
  pages        = {88--104},
  year         = {2021},
  url          = {https://doi.org/10.4018/ijesma.2021100106},
  doi          = {10.4018/IJESMA.2021100106},
  timestamp    = {Tue, 06 Dec 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijesma/MydytiK21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/PatacsilS21,
  author       = {Frederick Flores Patacsil and
                  Kristen Bhing Villanueva Salvio},
  title        = {Measuring Customer Satisfaction With the University Front Line Services
                  Using Association Rules},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {13},
  number       = {4},
  pages        = {1--15},
  year         = {2021},
  url          = {https://doi.org/10.4018/ijesma.2021100101},
  doi          = {10.4018/IJESMA.2021100101},
  timestamp    = {Tue, 06 Dec 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijesma/PatacsilS21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/PreradovicLU21,
  author       = {Nives Mikelic Preradovic and
                  Tomislava Lauc and
                  Danijela Unic},
  title        = {Application of Morphosyntactic Cues in Detection of {GOAL} Semantic
                  Role},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {13},
  number       = {4},
  pages        = {39--59},
  year         = {2021},
  url          = {https://doi.org/10.4018/ijesma.2021100103},
  doi          = {10.4018/IJESMA.2021100103},
  timestamp    = {Tue, 11 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/PreradovicLU21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/RogicK21,
  author       = {Suncica Rogic and
                  Ljiljana Kascelan},
  title        = {Segmentation Approach for Athleisure and Performance Sport Retailers
                  Based on Data Mining Techniques},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {13},
  number       = {3},
  pages        = {71--85},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJESMA.2021070104},
  doi          = {10.4018/IJESMA.2021070104},
  timestamp    = {Wed, 16 Jun 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/RogicK21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/ScupolaN21,
  author       = {Ada Scupola and
                  Hanne Westh Nicolajsen},
  title        = {Enterprise Crowdsourcing and Organizational Culture: Lessons From
                  an Engineering Consultancy},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {13},
  number       = {2},
  pages        = {1--20},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJESMA.2021040101},
  doi          = {10.4018/IJESMA.2021040101},
  timestamp    = {Sat, 25 Dec 2021 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijesma/ScupolaN21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Seo21,
  author       = {Gang{-}Hoon Seo},
  title        = {Evaluating and Exploring Successful Disruptive Innovation in the Aviation
                  Industry From the Perspective of Consumers: {A} Comprehensive Content
                  Analysis of Low-Cost Carrier Passengers' Word of Mouth},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {13},
  number       = {4},
  pages        = {105--119},
  year         = {2021},
  url          = {https://doi.org/10.4018/ijesma.2021100107},
  doi          = {10.4018/IJESMA.2021100107},
  timestamp    = {Tue, 18 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Seo21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/SorensenJ21,
  author       = {Katelyn Sorensen and
                  Jennifer Johnson Jorgensen},
  title        = {"Hey Alexa, Let's Shop": Millennials' Acceptance of Voice-Activated
                  Shopping},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {13},
  number       = {1},
  pages        = {1--14},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJESMA.2021010101},
  doi          = {10.4018/IJESMA.2021010101},
  timestamp    = {Fri, 08 Jan 2021 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijesma/SorensenJ21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Sultan21,
  author       = {Abdullah J. Sultan},
  title        = {Usage Behaviors on Snapchat, Instagram, and WhatsApp: Between-Group
                  Analyses},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {13},
  number       = {1},
  pages        = {45--59},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJESMA.2021010104},
  doi          = {10.4018/IJESMA.2021010104},
  timestamp    = {Wed, 16 Mar 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijesma/Sultan21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Thich21,
  author       = {Phan Dai Thich},
  title        = {A Study on Behavior Intention to Adopt Mobile Banking Apps},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {13},
  number       = {2},
  pages        = {60--72},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJESMA.2021040104},
  doi          = {10.4018/IJESMA.2021040104},
  timestamp    = {Wed, 16 Jun 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Thich21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/VukasovicM21,
  author       = {Tina Vukasovic and
                  Vlaho Mihac},
  title        = {Trends in the Online Booking of Hotel Accommodation},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {13},
  number       = {1},
  pages        = {60--76},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJESMA.2021010105},
  doi          = {10.4018/IJESMA.2021010105},
  timestamp    = {Fri, 08 Jan 2021 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijesma/VukasovicM21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/ZentnerS21,
  author       = {Helena Zentner and
                  Mario Spremic},
  title        = {Typology of Digital Business Models in Tourism},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {13},
  number       = {2},
  pages        = {21--42},
  year         = {2021},
  url          = {https://doi.org/10.4018/IJESMA.2021040102},
  doi          = {10.4018/IJESMA.2021040102},
  timestamp    = {Sat, 25 Dec 2021 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijesma/ZentnerS21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/AlhassanAN20,
  author       = {Muftawu Dzang Alhassan and
                  Ibrahim Osman Adam and
                  Clement Nangpiire},
  title        = {Drivers of Global Social Network Adoption: {A} Technology-Organisation-Environment
                  Perspective},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {12},
  number       = {4},
  pages        = {1--23},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJESMA.2020100101},
  doi          = {10.4018/IJESMA.2020100101},
  timestamp    = {Thu, 29 Apr 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/AlhassanAN20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Choi20,
  author       = {Youngkeun Choi},
  title        = {What Drives Electronic Word of Mouth and Purchase in Social Commerce?},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {12},
  number       = {4},
  pages        = {71--84},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJESMA.2020100105},
  doi          = {10.4018/IJESMA.2020100105},
  timestamp    = {Wed, 18 May 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Choi20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/DahiyaG20,
  author       = {Amrita Dahiya and
                  Brij B. Gupta},
  title        = {An Economic Incentive-Based Risk Transfer Approach for Defending Against
                  DDoS Attacks},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {12},
  number       = {3},
  pages        = {60--84},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJESMA.2020070104},
  doi          = {10.4018/IJESMA.2020070104},
  timestamp    = {Sun, 12 Nov 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijesma/DahiyaG20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Elsantil20,
  author       = {Yasmeen Elsantil},
  title        = {User Perceptions of the Security of Mobile Applications},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {12},
  number       = {4},
  pages        = {24--41},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJESMA.2020100102},
  doi          = {10.4018/IJESMA.2020100102},
  timestamp    = {Fri, 08 Jan 2021 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijesma/Elsantil20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/GanapathiA20,
  author       = {Parameshwar Ganapathi and
                  Emad Ahmed Abu{-}Shanab},
  title        = {Customer Satisfaction with Online Food Ordering Portals in Qatar},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {12},
  number       = {1},
  pages        = {57--79},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJESMA.2020010104},
  doi          = {10.4018/IJESMA.2020010104},
  timestamp    = {Thu, 29 Apr 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/GanapathiA20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/GhareebDH20,
  author       = {Abeer Mosaad Ghareeb and
                  Nagy Ramadan Darwish and
                  Hesham Ahmed Hefny},
  title        = {Proposed Approach for Enhancing Adoption of E-Government Services
                  Using {AHP} and {PROMETHEE}},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {12},
  number       = {3},
  pages        = {38--59},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJESMA.2020070103},
  doi          = {10.4018/IJESMA.2020070103},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/GhareebDH20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/HustadBHV20,
  author       = {Eli Hustad and
                  Frode Mathias Bekkevik and
                  Ole Reidar Holm and
                  Polyxeni Vassilakopoulou},
  title        = {Employee Information Security Practices: {A} Framework and Research
                  Agenda},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {12},
  number       = {2},
  pages        = {1--14},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJESMA.2020040101},
  doi          = {10.4018/IJESMA.2020040101},
  timestamp    = {Tue, 29 Dec 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijesma/HustadBHV20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/JainYC20,
  author       = {Ankit Kumar Jain and
                  Sumit Kumar Yadav and
                  Neelam Choudhary},
  title        = {A Novel Approach to Detect Spam and Smishing {SMS} using Machine Learning
                  Techniques},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {12},
  number       = {1},
  pages        = {21--38},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJESMA.2020010102},
  doi          = {10.4018/IJESMA.2020010102},
  timestamp    = {Thu, 29 Apr 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/JainYC20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/KariMFK20,
  author       = {Tuomas Kari and
                  Markus Makkonen and
                  Lauri Frank and
                  Eeva Kettunen},
  title        = {Expectations and Experiences of Implementing a Mobile Secure Communication
                  Application},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {12},
  number       = {1},
  pages        = {80--96},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJESMA.2020010105},
  doi          = {10.4018/IJESMA.2020010105},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/KariMFK20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/KarydisKSAK20,
  author       = {Ioannis Karydis and
                  Andreas Kanavos and
                  Spyros Sioutas and
                  Markos Avlonitis and
                  Nikos I. Karacapilidis},
  title        = {Multimedia Content's Brokerage: An Information System Based on LeSiM},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {12},
  number       = {2},
  pages        = {40--58},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJESMA.2020040103},
  doi          = {10.4018/IJESMA.2020040103},
  timestamp    = {Mon, 03 Jan 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijesma/KarydisKSAK20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/KettunenKLMFK20,
  author       = {Eeva Kettunen and
                  Tiina Kemppainen and
                  Matias Lievonen and
                  Markus Makkonen and
                  Lauri Frank and
                  Tuomas Kari},
  title        = {Identifying the Ideal Types of Online Shoppers: {A} Qualitative Analysis
                  of Online Shopping},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {12},
  number       = {2},
  pages        = {59--78},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJESMA.2020040104},
  doi          = {10.4018/IJESMA.2020040104},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/KettunenKLMFK20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/KotsopoulosBPPS20,
  author       = {Dimosthenis Kotsopoulos and
                  Cleopatra Bardaki and
                  Thanasis G. Papaioannou and
                  Katerina Pramatari and
                  George D. Stamoulis},
  title        = {User-Centered Gamification: The Case of IoT-Enabled Energy Conservation
                  at Work},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {12},
  number       = {2},
  pages        = {15--39},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJESMA.2020040102},
  doi          = {10.4018/IJESMA.2020040102},
  timestamp    = {Wed, 07 Dec 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijesma/KotsopoulosBPPS20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/LachanaLAC20,
  author       = {Zoi Lachana and
                  Michalis Avgerinos Loutsaris and
                  Charalampos Alexopoulos and
                  Yannis Charalabidis},
  title        = {Automated Analysis and Interrelation of Legal Elements Based on Text
                  Mining},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {12},
  number       = {2},
  pages        = {79--96},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJESMA.2020040105},
  doi          = {10.4018/IJESMA.2020040105},
  timestamp    = {Sun, 25 Jul 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/LachanaLAC20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/LatrousK20,
  author       = {Wijd{\`{e}}ne Ouerghi Latrous and
                  Manel Khadraoui},
  title        = {Cultural Challenges of E-Learning Experiences: An Exploratory Research},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {12},
  number       = {3},
  pages        = {18--37},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJESMA.2020070102},
  doi          = {10.4018/IJESMA.2020070102},
  timestamp    = {Thu, 29 Apr 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/LatrousK20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Mensah20,
  author       = {Isaac Kofi Mensah},
  title        = {Impact of Power Distance and Uncertainty Avoidance on the Adoption
                  of Electronic Government Services},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {12},
  number       = {3},
  pages        = {1--17},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJESMA.2020070101},
  doi          = {10.4018/IJESMA.2020070101},
  timestamp    = {Thu, 29 Apr 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Mensah20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/MerkasPB20,
  author       = {Zvonko Merkas and
                  Davor Perkov and
                  Vesna Bonin},
  title        = {The Significance of Blockchain Technology in Digital Transformation
                  of Logistics and Transportation},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {12},
  number       = {1},
  pages        = {1--20},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJESMA.2020010101},
  doi          = {10.4018/IJESMA.2020010101},
  timestamp    = {Thu, 29 Apr 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/MerkasPB20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/MittalAM20,
  author       = {Amit Mittal and
                  Arun Aggarwal and
                  Ruchi Mittal},
  title        = {Predicting University Students' Adoption of Mobile News Applications:
                  The Role of Perceived Hedonic Value and News Motivation},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {12},
  number       = {4},
  pages        = {42--59},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJESMA.2020100103},
  doi          = {10.4018/IJESMA.2020100103},
  timestamp    = {Thu, 29 Apr 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/MittalAM20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/PusatliKN20,
  author       = {Tolga Pusatli and
                  Murat Koyuncu and
                  Mahir Nakip},
  title        = {Do Users Sacrifice Security for Speed and Ease-of-Use on Smartphones?:
                  {A} Case Study on Attitude},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {12},
  number       = {4},
  pages        = {60--70},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJESMA.2020100104},
  doi          = {10.4018/IJESMA.2020100104},
  timestamp    = {Thu, 29 Apr 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/PusatliKN20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/StrangV20,
  author       = {Kenneth David Strang and
                  Narasimha Rao Vajjhala},
  title        = {Predictors of e-service Consumption in a Highly Productive Brazil-Russia-India-China-South
                  Africa Region Sample},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {12},
  number       = {1},
  pages        = {39--56},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJESMA.2020010103},
  doi          = {10.4018/IJESMA.2020010103},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/StrangV20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/ZorojaSJ20,
  author       = {Jovana Zoroja and
                  Ivan Strugar and
                  Bozidar Jakovic},
  title        = {E-Government in Croatia: Percieved Quality and Obstacles Among Younger
                  Users},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {12},
  number       = {3},
  pages        = {85--96},
  year         = {2020},
  url          = {https://doi.org/10.4018/IJESMA.2020070105},
  doi          = {10.4018/IJESMA.2020070105},
  timestamp    = {Thu, 29 Apr 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/ZorojaSJ20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/AJ19,
  author       = {Debora Dhanya A and
                  Uma Pricilda Jaidev},
  title        = {Perceived Personalization, Privacy Concern, e-WOM and Consumers' Click
                  Through Intention in Social Advertising},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {11},
  number       = {4},
  pages        = {39--55},
  year         = {2019},
  url          = {https://doi.org/10.4018/IJESMA.2019100103},
  doi          = {10.4018/IJESMA.2019100103},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/AJ19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/AggarwalGA19,
  author       = {Puneet Kumar Aggarwal and
                  P. S. Grover and
                  Laxmi Ahuja},
  title        = {Evaluating Self-Management Features for Mobile Applications},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {11},
  number       = {2},
  pages        = {43--55},
  year         = {2019},
  url          = {https://doi.org/10.4018/IJESMA.2019040103},
  doi          = {10.4018/IJESMA.2019040103},
  timestamp    = {Mon, 26 Oct 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijesma/AggarwalGA19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/AntonopoulouK19,
  author       = {Maria Antonopoulou and
                  Theodore Kotsilieris},
  title        = {A Literature Review of User Satisfaction Models Towards Information
                  System Success},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {11},
  number       = {2},
  pages        = {71--87},
  year         = {2019},
  url          = {https://doi.org/10.4018/IJESMA.2019040105},
  doi          = {10.4018/IJESMA.2019040105},
  timestamp    = {Sun, 25 Jul 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/AntonopoulouK19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/BagnoliMM19,
  author       = {Carlo Bagnoli and
                  Francesca Dal Mas and
                  Maurizio Massaro},
  title        = {The 4th Industrial Revolution: Business Models and Evidence From the
                  Field},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {11},
  number       = {3},
  pages        = {34--47},
  year         = {2019},
  url          = {https://doi.org/10.4018/IJESMA.2019070103},
  doi          = {10.4018/IJESMA.2019070103},
  timestamp    = {Mon, 26 Oct 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijesma/BagnoliMM19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Bartosik-Purgat19,
  author       = {Malgorzata Bartosik{-}Purgat and
                  Barbara Jankowska},
  title        = {The Degree of Internationalization and the Use of Social Media in
                  Marketing Communication: The Case of SMEs in Poland},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {11},
  number       = {3},
  pages        = {1--18},
  year         = {2019},
  url          = {https://doi.org/10.4018/IJESMA.2019070101},
  doi          = {10.4018/IJESMA.2019070101},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Bartosik-Purgat19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/BertoncelM19,
  author       = {Tine Bertoncel and
                  Maja Mesko},
  title        = {Early Warning Systems in Industry 4.0: {A} Bibliometric and Topic
                  Analysis},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {11},
  number       = {2},
  pages        = {56--70},
  year         = {2019},
  url          = {https://doi.org/10.4018/IJESMA.2019040104},
  doi          = {10.4018/IJESMA.2019040104},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/BertoncelM19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Choi19,
  author       = {Youngkeun Choi},
  title        = {The Study of Antecedents of Aesthetic Experience and Consumer Purchase
                  Intention in Social Commerce},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {11},
  number       = {4},
  pages        = {67--78},
  year         = {2019},
  url          = {https://doi.org/10.4018/IJESMA.2019100105},
  doi          = {10.4018/IJESMA.2019100105},
  timestamp    = {Wed, 18 May 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Choi19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/DabraGA19,
  author       = {Mamta Dabra and
                  Brij B. Gupta and
                  Syed Taqi Ali},
  title        = {Dynamic Policy Attribute Based Encryption and its Application in Generic
                  Construction of Multi-Keyword Search},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {11},
  number       = {4},
  pages        = {16--38},
  year         = {2019},
  url          = {https://doi.org/10.4018/IJESMA.2019100102},
  doi          = {10.4018/IJESMA.2019100102},
  timestamp    = {Thu, 23 Jun 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/DabraGA19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Fanea-Ivanovici19,
  author       = {Mina Fanea{-}Ivanovici},
  title        = {Prosumers: Key Factors for Successful Filmmaking Crowdfunding Projects},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {11},
  number       = {3},
  pages        = {48--60},
  year         = {2019},
  url          = {https://doi.org/10.4018/IJESMA.2019070104},
  doi          = {10.4018/IJESMA.2019070104},
  timestamp    = {Mon, 03 Jan 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijesma/Fanea-Ivanovici19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/GhyasK19,
  author       = {Qazi Mahdia Ghyas and
                  Fumiyo N. Kondo},
  title        = {A Comparative Cross-temporal Study on the Acceptance of Multiple Mobile
                  Entertainment Services among Young Japanese Users},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {11},
  number       = {4},
  pages        = {56--66},
  year         = {2019},
  url          = {https://doi.org/10.4018/IJESMA.2019100104},
  doi          = {10.4018/IJESMA.2019100104},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/GhyasK19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/HasanAKSLN19,
  author       = {Mohammad Mahmudul Hasan and
                  Dimosthenis Anagnostopoulos and
                  George Kousiouris and
                  Teta Stamati and
                  Peri Loucopoulos and
                  Mara Nikolaidou},
  title        = {An Ontology based Framework for E-Government Regulatory Requirements
                  Compliance},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {11},
  number       = {2},
  pages        = {22--42},
  year         = {2019},
  url          = {https://doi.org/10.4018/IJESMA.2019040102},
  doi          = {10.4018/IJESMA.2019040102},
  timestamp    = {Thu, 24 Aug 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/HasanAKSLN19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/HrustekMP19,
  author       = {Nikolina Zajdela Hrustek and
                  Renata Mekovec and
                  Igor Pihir},
  title        = {Developing and Validating Measurement Instrument for Various Aspects
                  of Digital economy: e-Commerce, e-Banking, e-Work and e-Employment},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {11},
  number       = {1},
  pages        = {50--67},
  year         = {2019},
  url          = {https://doi.org/10.4018/IJESMA.2019010104},
  doi          = {10.4018/IJESMA.2019010104},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/HrustekMP19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Hsiao19,
  author       = {Ming{-}Hsiung Hsiao},
  title        = {Technology-Enabled Value Co-Creation and Technology-Driven Service
                  Design: {A} Conceptual Framework and Research Proposition},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {11},
  number       = {1},
  pages        = {36--49},
  year         = {2019},
  url          = {https://doi.org/10.4018/IJESMA.2019010103},
  doi          = {10.4018/IJESMA.2019010103},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Hsiao19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/HuyTPS19,
  author       = {Le Van Huy and
                  Nguyen Huu Thai Thinh and
                  Long Pham and
                  Cindy Strickler},
  title        = {Customer Trust and Purchase Intention: How Do Primary Website Service
                  Quality Dimensions Matter in the Context of Luxury Hotels in Vietnam},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {11},
  number       = {1},
  pages        = {1--23},
  year         = {2019},
  url          = {https://doi.org/10.4018/IJESMA.2019010101},
  doi          = {10.4018/IJESMA.2019010101},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/HuyTPS19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Joseph19,
  author       = {Rhoda C. Joseph},
  title        = {A Structured Analysis of mGovernment Apps and User Engagement},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {11},
  number       = {1},
  pages        = {24--35},
  year         = {2019},
  url          = {https://doi.org/10.4018/IJESMA.2019010102},
  doi          = {10.4018/IJESMA.2019010102},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Joseph19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/KiezelS19,
  author       = {Malgorzata Kiezel and
                  Magdalena Stefanska},
  title        = {Generations on New Technologies in Retail Banking in the Context of
                  Knowledge Economy},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {11},
  number       = {3},
  pages        = {19--33},
  year         = {2019},
  url          = {https://doi.org/10.4018/IJESMA.2019070102},
  doi          = {10.4018/IJESMA.2019070102},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/KiezelS19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/LiYG19,
  author       = {Aoshuang Li and
                  Xiaodong Yang and
                  Feng Guo},
  title        = {Mechanism of Continuance Usage of a Mobile Terminal: Perspective of
                  Individual Behavior Nature and Social Influence},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {11},
  number       = {4},
  pages        = {1--15},
  year         = {2019},
  url          = {https://doi.org/10.4018/IJESMA.2019100101},
  doi          = {10.4018/IJESMA.2019100101},
  timestamp    = {Mon, 03 Jan 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijesma/LiYG19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Rep19,
  author       = {Ana Rep},
  title        = {Accounting Treatment of Intangible Assets - Analysis of Computer Programming
                  Companies},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {11},
  number       = {3},
  pages        = {61--77},
  year         = {2019},
  url          = {https://doi.org/10.4018/IJESMA.2019070105},
  doi          = {10.4018/IJESMA.2019070105},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Rep19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/SharmaG19,
  author       = {Kavita Sharma and
                  Brij B. Gupta},
  title        = {Towards Privacy Risk Analysis in Android Applications Using Machine
                  Learning Approaches},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {11},
  number       = {2},
  pages        = {1--21},
  year         = {2019},
  url          = {https://doi.org/10.4018/IJESMA.2019040101},
  doi          = {10.4018/IJESMA.2019040101},
  timestamp    = {Thu, 23 Jun 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/SharmaG19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Vugec19,
  author       = {Dalia Susa Vugec},
  title        = {Defining Social Business Process Management: {A} Delphi Study},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {11},
  number       = {1},
  pages        = {68--82},
  year         = {2019},
  url          = {https://doi.org/10.4018/IJESMA.2019010105},
  doi          = {10.4018/IJESMA.2019010105},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Vugec19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/0001G18,
  author       = {Kavita Sharma and
                  Brij B. Gupta},
  title        = {Taxonomy of Distributed Denial of Service (DDoS) Attacks and Defense
                  Mechanisms in Present Era of Smartphone Devices},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {10},
  number       = {2},
  pages        = {58--74},
  year         = {2018},
  url          = {https://doi.org/10.4018/IJESMA.2018040104},
  doi          = {10.4018/IJESMA.2018040104},
  timestamp    = {Thu, 23 Jun 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/0001G18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/AbdelhadiHM18,
  author       = {Mounya Abdelhadi and
                  Djamila Hamdadou and
                  Nabil Menni},
  title        = {A Communication Platform for Group Decision Support System: Based
                  Web Services and Multicriteria Method},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {10},
  number       = {3},
  pages        = {19--41},
  year         = {2018},
  url          = {https://doi.org/10.4018/IJESMA.2018070102},
  doi          = {10.4018/IJESMA.2018070102},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/AbdelhadiHM18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/ChaudharyBG18,
  author       = {Deepali Chaudhary and
                  Kriti Bhushan and
                  Brij B. Gupta},
  title        = {Survey on DDoS Attacks and Defense Mechanisms in Cloud and Fog Computing},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {10},
  number       = {3},
  pages        = {61--83},
  year         = {2018},
  url          = {https://doi.org/10.4018/IJESMA.2018070104},
  doi          = {10.4018/IJESMA.2018070104},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/ChaudharyBG18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/El-RahmanAAAA18,
  author       = {Sahar A. El{-}Rahman and
                  Daniyah Aldawsari and
                  Mona Aldosari and
                  Omaimah Alrashed and
                  Ghadeer Alsubaie},
  title        = {A Secure Cloud Based Digital Signature Application for IoT},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {10},
  number       = {3},
  pages        = {42--60},
  year         = {2018},
  url          = {https://doi.org/10.4018/IJESMA.2018070103},
  doi          = {10.4018/IJESMA.2018070103},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/El-RahmanAAAA18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/FurnerZ18,
  author       = {Christopher P. Furner and
                  Robert A. Zinko},
  title        = {Willingness to Pay and Disposition Toward Paying for Apps: The Influence
                  of Application Reviews},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {10},
  number       = {1},
  pages        = {13--33},
  year         = {2018},
  url          = {https://doi.org/10.4018/IJESMA.2018010102},
  doi          = {10.4018/IJESMA.2018010102},
  timestamp    = {Mon, 26 Oct 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijesma/FurnerZ18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/FurnerZZ18,
  author       = {Christopher P. Furner and
                  Robert A. Zinko and
                  Zhen Zhu},
  title        = {Examining the Role of Mobile Self-Efficacy in the Word-of-Mouth /
                  Mobile Product Reviews Relationship},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {10},
  number       = {4},
  pages        = {40--60},
  year         = {2018},
  url          = {https://doi.org/10.4018/IJESMA.2018100103},
  doi          = {10.4018/IJESMA.2018100103},
  timestamp    = {Mon, 26 Oct 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijesma/FurnerZZ18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/HajiheydariHA18,
  author       = {Nastaran Hajiheydari and
                  Jose Rodolfo Hernandez{-}Carrion and
                  Mahdi Ashkani},
  title        = {Mobile Application Diffusion and Success: An Interpretative Approach
                  to Influential Factors},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {10},
  number       = {4},
  pages        = {18--39},
  year         = {2018},
  url          = {https://doi.org/10.4018/IJESMA.2018100102},
  doi          = {10.4018/IJESMA.2018100102},
  timestamp    = {Sat, 09 Apr 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/HajiheydariHA18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Kalia18,
  author       = {Prateek Kalia},
  title        = {Who Spends the Highest Penny in Online Shopping?},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {10},
  number       = {2},
  pages        = {1--16},
  year         = {2018},
  url          = {https://doi.org/10.4018/IJESMA.2018040101},
  doi          = {10.4018/IJESMA.2018040101},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Kalia18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Khajeheian18,
  author       = {Datis Khajeheian},
  title        = {Enterprise Social Media: Ethnographic Research on Communication in
                  Entrepreneurial Teams},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {10},
  number       = {1},
  pages        = {34--46},
  year         = {2018},
  url          = {https://doi.org/10.4018/IJESMA.2018010103},
  doi          = {10.4018/IJESMA.2018010103},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Khajeheian18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/KnezevicSN18,
  author       = {Blazenka Knezevic and
                  Boris Santic and
                  Ivan Novak},
  title        = {Advantages and Obstacles of Electronic Commerce in Sports Footwear},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {10},
  number       = {3},
  pages        = {84--101},
  year         = {2018},
  url          = {https://doi.org/10.4018/IJESMA.2018070105},
  doi          = {10.4018/IJESMA.2018070105},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/KnezevicSN18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/MensahM18,
  author       = {Isaac Kofi Mensah and
                  Jianing Mi},
  title        = {An Empirical Investigation of the Impact of Demographic Factors on
                  E-Government Services Adoption},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {10},
  number       = {2},
  pages        = {17--35},
  year         = {2018},
  url          = {https://doi.org/10.4018/IJESMA.2018040102},
  doi          = {10.4018/IJESMA.2018040102},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/MensahM18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/OlaleyeSSO18,
  author       = {Sunday Adewale Olaleye and
                  Jari Salo and
                  Ismaila Temitayo Sanusi and
                  Adekunle Okunoye},
  title        = {Retailing Mobile App Usefulness: Customer Perception of Performance,
                  Trust and Tension Free},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {10},
  number       = {4},
  pages        = {1--17},
  year         = {2018},
  url          = {https://doi.org/10.4018/IJESMA.2018100101},
  doi          = {10.4018/IJESMA.2018100101},
  timestamp    = {Tue, 29 Jun 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/OlaleyeSSO18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Porter18,
  author       = {Chris Porter},
  title        = {Design Shortcomings in E-Service Enrolment Processes: Recommendations
                  From an {HCI} Perspective},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {10},
  number       = {3},
  pages        = {1--18},
  year         = {2018},
  url          = {https://doi.org/10.4018/IJESMA.2018070101},
  doi          = {10.4018/IJESMA.2018070101},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Porter18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Robles-BykbaevG18,
  author       = {Vladimir Robles{-}Bykbaev and
                  Jorge Andr{\'{e}}s Gal{\'{a}}n{-}Mena and
                  Mart{\'{\i}}n L{\'{o}}pez Nores and
                  Yaroslava Robles{-}Bykbaev and
                  Javier Cornejo{-}Reyes and
                  Diego Quisi{-}Peralta and
                  Jos{\'{e}} Juan Pazos{-}Arias and
                  Diego Lima{-}Juma and
                  Ver{\'{o}}nica Cevallos Le{\'{o}}n{-}Wong},
  title        = {A Hybrid System to Support the Psychological Intervention for Children
                  With Autism: {A} Proposal Based on Knowledge Modeling and Intelligent
                  Technologies},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {10},
  number       = {4},
  pages        = {74--100},
  year         = {2018},
  url          = {https://doi.org/10.4018/IJESMA.2018100105},
  doi          = {10.4018/IJESMA.2018100105},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Robles-BykbaevG18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/SorensenF18,
  author       = {Lene Tolstrup S{\o}rensen and
                  Morten Falch},
  title        = {Social Media Utilization for the Service Innovation: Case Study of
                  Danish Companies},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {10},
  number       = {1},
  pages        = {1--12},
  year         = {2018},
  url          = {https://doi.org/10.4018/IJESMA.2018010101},
  doi          = {10.4018/IJESMA.2018010101},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/SorensenF18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/TripathyM18,
  author       = {Biswajit Tripathy and
                  Jibitesh Mishra},
  title        = {A Novel Approach of Study of Universal E-Contract Framework for Ecommerce},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {10},
  number       = {1},
  pages        = {47--66},
  year         = {2018},
  url          = {https://doi.org/10.4018/IJESMA.2018010104},
  doi          = {10.4018/IJESMA.2018010104},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/TripathyM18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/ZoghlamiYB18,
  author       = {Amira Trabelsi Zoghlami and
                  Karim Ben Yahia and
                  Sarra Berraies},
  title        = {From Mobile Service Quality Evaluation to E-Word-Of-Mouth: What Makes
                  the Users of Mobile Banking Applications Speak About the Bank?: The
                  Moderating Role of Brand Reputation},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {10},
  number       = {2},
  pages        = {36--57},
  year         = {2018},
  url          = {https://doi.org/10.4018/IJESMA.2018040103},
  doi          = {10.4018/IJESMA.2018040103},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/ZoghlamiYB18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/ZolaitIAS18,
  author       = {Ali Hussein Zolait and
                  Safeya Mohamed Isa and
                  Hala Mahmood Ali and
                  Veera Pandiyan Kaliani Sundram},
  title        = {Men vs. Women: Study of Online Shopping Habits and Factors Influencing
                  Buying Decisions in Bahrain},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {10},
  number       = {4},
  pages        = {61--73},
  year         = {2018},
  url          = {https://doi.org/10.4018/IJESMA.2018100104},
  doi          = {10.4018/IJESMA.2018100104},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/ZolaitIAS18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Adjei17,
  author       = {Joseph Kwame Adjei},
  title        = {Exploring the Use of Cloud Computing Systems in Tertiary Education:
                  The Lived Experiences of Faculty Members},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {9},
  number       = {4},
  pages        = {55--69},
  year         = {2017},
  url          = {https://doi.org/10.4018/IJESMA.2017100104},
  doi          = {10.4018/IJESMA.2017100104},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Adjei17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Akotoye17,
  author       = {Francis Xavier Kofi Akotoye},
  title        = {User-Based Perspective on Cost as a Limiting Factor to Conference
                  Call Technology Use in Higher Education: The University of Cape Coast
                  Experience},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {9},
  number       = {3},
  pages        = {62--72},
  year         = {2017},
  url          = {https://doi.org/10.4018/IJESMA.2017070104},
  doi          = {10.4018/IJESMA.2017070104},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Akotoye17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/AmorosoA17,
  author       = {Donald L. Amoroso and
                  Pajaree Ackaradejruangsri},
  title        = {How Consumer Attitudes Improve Repurchase Intention},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {9},
  number       = {3},
  pages        = {38--61},
  year         = {2017},
  url          = {https://doi.org/10.4018/IJESMA.2017070103},
  doi          = {10.4018/IJESMA.2017070103},
  timestamp    = {Wed, 14 Jul 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/AmorosoA17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/AwadD17,
  author       = {Tamer Abbas Awad and
                  Yasmine Salah AlDin Dessouki},
  title        = {Mobile Banking Roll-out in Egypt: Antecedences of Mobile Banking Adoption},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {9},
  number       = {2},
  pages        = {1--22},
  year         = {2017},
  url          = {https://doi.org/10.4018/IJESMA.2017040101},
  doi          = {10.4018/IJESMA.2017040101},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/AwadD17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Coskun-SetirekM17,
  author       = {Abide Coskun{-}Setirek and
                  Sona Mardikyan},
  title        = {Understanding the Adoption of Voice Activated Personal Assistants},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {9},
  number       = {3},
  pages        = {1--21},
  year         = {2017},
  url          = {https://doi.org/10.4018/IJESMA.2017070101},
  doi          = {10.4018/IJESMA.2017070101},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Coskun-SetirekM17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/GyamfiG17,
  author       = {Samuel Adu Gyamfi and
                  Patrick Ohemeng Gyaase},
  title        = {Virtualization of University Education: The Impact of ICT-Mediated
                  Learning Environment on Students' Performance},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {9},
  number       = {4},
  pages        = {24--40},
  year         = {2017},
  url          = {https://doi.org/10.4018/IJESMA.2017100102},
  doi          = {10.4018/IJESMA.2017100102},
  timestamp    = {Sat, 08 Jan 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijesma/GyamfiG17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/HsiaoC17,
  author       = {Ming{-}Hsiung Hsiao and
                  Liang{-}Chun Chen},
  title        = {A Hedonic Analysis of Consumer Demand for Mobile Value-Added Services:
                  {A} Structural Equation Modelling Approach},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {9},
  number       = {3},
  pages        = {22--37},
  year         = {2017},
  url          = {https://doi.org/10.4018/IJESMA.2017070102},
  doi          = {10.4018/IJESMA.2017070102},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/HsiaoC17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/LahtinenAJTP17,
  author       = {Katriina Lahtinen and
                  Satu Aaltonen and
                  Marika J{\"{a}}rvinen and
                  Outi Teittinen and
                  Mikko Pirttim{\"{a}}ki},
  title        = {Framework Towards a Virtual Tool for the Front-End of Employee-Driven
                  Innovation in Healthcare},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {9},
  number       = {1},
  pages        = {18--34},
  year         = {2017},
  url          = {https://doi.org/10.4018/IJESMA.2017010102},
  doi          = {10.4018/IJESMA.2017010102},
  timestamp    = {Wed, 16 Mar 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijesma/LahtinenAJTP17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/LeminenRW17,
  author       = {Seppo Leminen and
                  Mervi Rajahonka and
                  Mika Westerlund},
  title        = {Actors in the Emerging Internet of Things Ecosystems},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {9},
  number       = {1},
  pages        = {57--75},
  year         = {2017},
  url          = {https://doi.org/10.4018/IJESMA.2017010104},
  doi          = {10.4018/IJESMA.2017010104},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/LeminenRW17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/LeoJP17,
  author       = {Pierre{-}Yves L{\'{e}}o and
                  Vikrant Janawade and
                  Jean Philippe},
  title        = {Loyalty Programme and Meta-Services: Insights from the Case of Airline
                  Alliances},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {9},
  number       = {1},
  pages        = {35--56},
  year         = {2017},
  url          = {https://doi.org/10.4018/IJESMA.2017010103},
  doi          = {10.4018/IJESMA.2017010103},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/LeoJP17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/MakiK17,
  author       = {Marko M{\"{a}}ki and
                  Teemu Kokko},
  title        = {The Use of Mobile Applications in Shopping: {A} Focus on Customer
                  Experience},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {9},
  number       = {2},
  pages        = {59--74},
  year         = {2017},
  url          = {https://doi.org/10.4018/IJESMA.2017040104},
  doi          = {10.4018/IJESMA.2017040104},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/MakiK17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/SafeenaKD17,
  author       = {Rahmath Safeena and
                  Abdullah Kammani and
                  Hema Date},
  title        = {Exploratory Study of Internet Banking Technology Adoption},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {9},
  number       = {2},
  pages        = {23--43},
  year         = {2017},
  url          = {https://doi.org/10.4018/IJESMA.2017040102},
  doi          = {10.4018/IJESMA.2017040102},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/SafeenaKD17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/SambhanthanP17,
  author       = {Arunasalam Sambhanthan and
                  Vidyasagar M. Potdar},
  title        = {Innovative Business Models for E-Learning Entrepreneurs},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {9},
  number       = {2},
  pages        = {44--58},
  year         = {2017},
  url          = {https://doi.org/10.4018/IJESMA.2017040103},
  doi          = {10.4018/IJESMA.2017040103},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/SambhanthanP17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Sorensen17,
  author       = {Jannick Kirk S{\o}rensen},
  title        = {Exploring Constrained Creative Communication: The Silent Game as Model
                  for Studying Online Collaboration},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {9},
  number       = {4},
  pages        = {1--23},
  year         = {2017},
  url          = {https://doi.org/10.4018/IJESMA.2017100101},
  doi          = {10.4018/IJESMA.2017100101},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Sorensen17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/ThangavelRI17,
  author       = {Gomathi Thangavel and
                  Elham Rostami and
                  M. Sirajul Islam},
  title        = {Factors Influencing Non-native Parents to Use Educational e-Services:
                  {A} Case Study of Preschools in {A} Swedish Municipality},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {9},
  number       = {4},
  pages        = {41--54},
  year         = {2017},
  url          = {https://doi.org/10.4018/IJESMA.2017100103},
  doi          = {10.4018/IJESMA.2017100103},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/ThangavelRI17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Wallin17,
  author       = {Arto Wallin},
  title        = {Transforming Healthcare through Entrepreneurial Innovations: An Institutional
                  View},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {9},
  number       = {1},
  pages        = {1--17},
  year         = {2017},
  url          = {https://doi.org/10.4018/IJESMA.2017010101},
  doi          = {10.4018/IJESMA.2017010101},
  timestamp    = {Mon, 28 Aug 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Wallin17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/BelkhamzaNI16,
  author       = {Zakariya Belkhamza and
                  Mohd Adzwin Faris Niasin and
                  Sidah Idris},
  title        = {The Effect of Privacy Concerns on the Purchasing Behavior among Malaysian
                  Smartphone Users},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {8},
  number       = {3},
  pages        = {38--52},
  year         = {2016},
  url          = {https://doi.org/10.4018/IJESMA.2016070103},
  doi          = {10.4018/IJESMA.2016070103},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/BelkhamzaNI16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Chatterjee16,
  author       = {Swagato Chatterjee},
  title        = {Modeling Loyalty Intention and Word-of-Mouth Behavior towards Fast
                  Moving Technology Products {(FMTP)}},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {8},
  number       = {3},
  pages        = {20--37},
  year         = {2016},
  url          = {https://doi.org/10.4018/IJESMA.2016070102},
  doi          = {10.4018/IJESMA.2016070102},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Chatterjee16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Eloranta16,
  author       = {Tuomo Eloranta},
  title        = {Online Review Site Data in Service Innovation},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {8},
  number       = {4},
  pages        = {20--34},
  year         = {2016},
  url          = {https://doi.org/10.4018/IJESMA.2016100102},
  doi          = {10.4018/IJESMA.2016100102},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Eloranta16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/GhyasK16,
  author       = {Qazi Mahdia Ghyas and
                  Fumiyo N. Kondo},
  title        = {Behavioural Intention to Use Mobile Entertainment Services among Bangladeshi
                  Students},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {8},
  number       = {2},
  pages        = {38--53},
  year         = {2016},
  url          = {https://doi.org/10.4018/IJESMA.2016040103},
  doi          = {10.4018/IJESMA.2016040103},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/GhyasK16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Gyamfi16,
  author       = {Albert Gyamfi},
  title        = {The Impact of Media Richness on the Usage of Web 2.0 Services for
                  Knowledge Transfer},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {8},
  number       = {2},
  pages        = {21--37},
  year         = {2016},
  url          = {https://doi.org/10.4018/IJESMA.2016040102},
  doi          = {10.4018/IJESMA.2016040102},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Gyamfi16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/LevasluotoHTV16,
  author       = {Johanna Lev{\"{a}}sluoto and
                  Jouko Heikkil{\"{a}} and
                  Joona Tuovinen and
                  Kaupo Viitanen},
  title        = {Gamification as an Enabler of Mutual Learning in Complex Health Care
                  Systems},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {8},
  number       = {4},
  pages        = {35--47},
  year         = {2016},
  url          = {https://doi.org/10.4018/IJESMA.2016100103},
  doi          = {10.4018/IJESMA.2016100103},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/LevasluotoHTV16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Liu16,
  author       = {Shunzhong Liu},
  title        = {The Effects of Customer Perceived Employee Support on Self-Efficacy
                  and Behavioral Intentions: The Roles of Service Complexity and Choice
                  Freedom},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {8},
  number       = {1},
  pages        = {1--17},
  year         = {2016},
  url          = {https://doi.org/10.4018/IJESMA.2016010101},
  doi          = {10.4018/IJESMA.2016010101},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Liu16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/MukhopadhyayNB16,
  author       = {Sandip Mukhopadhyay and
                  Shahrokh Nikou and
                  Harry Bouwman},
  title        = {Why Controls Are Used in Platform Ecosystems?: An Analytic Hierarchy
                  Process Approach to Rank Roles of Control Mechanisms in Platform Ecosystems},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {8},
  number       = {3},
  pages        = {1--19},
  year         = {2016},
  url          = {https://doi.org/10.4018/IJESMA.2016070101},
  doi          = {10.4018/IJESMA.2016070101},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/MukhopadhyayNB16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/NicolajsenSS16,
  author       = {Hanne Westh Nicolajsen and
                  Flemming S{\o}rensen and
                  Ada Scupola},
  title        = {The Potential of Workshops vs Blogs for User Involvement in Service
                  Innovation},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {8},
  number       = {4},
  pages        = {1--19},
  year         = {2016},
  url          = {https://doi.org/10.4018/IJESMA.2016100101},
  doi          = {10.4018/IJESMA.2016100101},
  timestamp    = {Mon, 26 Oct 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijesma/NicolajsenSS16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/NishaIRI16,
  author       = {Nabila Nisha and
                  Mehree Iqbal and
                  Afrin Rifat and
                  Sherina Idrish},
  title        = {Adoption of e-Government Services: Exploring the Case of Electronic
                  Tax Filing},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {8},
  number       = {3},
  pages        = {53--70},
  year         = {2016},
  url          = {https://doi.org/10.4018/IJESMA.2016070104},
  doi          = {10.4018/IJESMA.2016070104},
  timestamp    = {Sat, 08 Jan 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijesma/NishaIRI16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Papadopoulos16,
  author       = {Homer Papadopoulos},
  title        = {Designing Smart Home Environments for Unobtrusive Monitoring for Independent
                  Living: The Use Case of {USEFIL}},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {8},
  number       = {1},
  pages        = {47--63},
  year         = {2016},
  url          = {https://doi.org/10.4018/IJESMA.2016010104},
  doi          = {10.4018/IJESMA.2016010104},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Papadopoulos16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Papadopoulos16a,
  author       = {Homer Papadopoulos},
  title        = {Modeling Place: Usage of Mobile Data Services and Applications within
                  Different Places},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {8},
  number       = {2},
  pages        = {1--20},
  year         = {2016},
  url          = {https://doi.org/10.4018/IJESMA.2016040101},
  doi          = {10.4018/IJESMA.2016040101},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Papadopoulos16a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Saprikis16,
  author       = {Vaggelis Saprikis},
  title        = {An Empirical Investigation on Terrestrial and Online Gamblers' Perceptions
                  towards e-Gambling Activities},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {8},
  number       = {1},
  pages        = {37--46},
  year         = {2016},
  url          = {https://doi.org/10.4018/IJESMA.2016010103},
  doi          = {10.4018/IJESMA.2016010103},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Saprikis16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/SindwaniG16,
  author       = {Rajiv Sindwani and
                  Manisha Goel},
  title        = {The Relationship between Service Quality Dimensions, Customer Satisfaction
                  and Loyalty in Technology based Self Service Banking},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {8},
  number       = {2},
  pages        = {54--70},
  year         = {2016},
  url          = {https://doi.org/10.4018/IJESMA.2016040104},
  doi          = {10.4018/IJESMA.2016040104},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/SindwaniG16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Sorensen16,
  author       = {Jannick Kirk S{\o}rensen},
  title        = {ICT-based or ICT-centric?: Embodiment and Cognition in a Service Recovery
                  of a Web Service Encounter},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {8},
  number       = {4},
  pages        = {48--64},
  year         = {2016},
  url          = {https://doi.org/10.4018/IJESMA.2016100104},
  doi          = {10.4018/IJESMA.2016100104},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Sorensen16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/ZhongN16,
  author       = {Junying Zhong and
                  Marko Nieminen},
  title        = {Platform as a Strategy: Collective Innovation in Mobile Payment Ecosystem},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {8},
  number       = {1},
  pages        = {18--36},
  year         = {2016},
  url          = {https://doi.org/10.4018/IJESMA.2016010102},
  doi          = {10.4018/IJESMA.2016010102},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/ZhongN16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/BuduB15,
  author       = {Joseph Budu and
                  Richard Boateng},
  title        = {Mobile Service Capabilities: Evidence from a Ghanaian Mobile Service
                  Provider},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {7},
  number       = {3},
  pages        = {1--17},
  year         = {2015},
  url          = {https://doi.org/10.4018/IJESMA.2015070101},
  doi          = {10.4018/IJESMA.2015070101},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/BuduB15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Engwanda15,
  author       = {Michel N. Engwanda},
  title        = {Mobile Banking Adoption in the United States: {A} Structural Equation
                  Modeling Analysis},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {7},
  number       = {3},
  pages        = {18--30},
  year         = {2015},
  url          = {https://doi.org/10.4018/IJESMA.2015070102},
  doi          = {10.4018/IJESMA.2015070102},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Engwanda15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/FurnerRB15,
  author       = {Christopher P. Furner and
                  Pradeep Racherla and
                  Jeffrey S. Babb Jr.},
  title        = {What We Know and Do Not Know About Mobile App Usage and Stickiness:
                  {A} Research Agenda},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {7},
  number       = {3},
  pages        = {48--69},
  year         = {2015},
  url          = {https://doi.org/10.4018/IJESMA.2015070104},
  doi          = {10.4018/IJESMA.2015070104},
  timestamp    = {Mon, 26 Oct 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijesma/FurnerRB15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Hasan15,
  author       = {Md. Mahmudul Hasan},
  title        = {E-Government Service Research Development: {A} Literature Review},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {7},
  number       = {1},
  pages        = {22--49},
  year         = {2015},
  url          = {https://doi.org/10.4018/ijesma.2015010102},
  doi          = {10.4018/IJESMA.2015010102},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Hasan15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Heinonen15,
  author       = {Jarmo Heinonen},
  title        = {Analysing E-Services and Mobile Applications with Companied Conjoint
                  Analysis and fMRI Technique},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {7},
  number       = {4},
  pages        = {57--72},
  year         = {2015},
  url          = {https://doi.org/10.4018/IJESMA.2015100105},
  doi          = {10.4018/IJESMA.2015100105},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Heinonen15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/HusnainA15,
  author       = {Ali Husnain and
                  Anders Avdic},
  title        = {Identifying the Contemporary Status of E-Service Sustainability Research},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {7},
  number       = {3},
  pages        = {31--47},
  year         = {2015},
  url          = {https://doi.org/10.4018/IJESMA.2015070103},
  doi          = {10.4018/IJESMA.2015070103},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/HusnainA15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/JarvinenL15,
  author       = {Raija J{\"{a}}rvinen and
                  Uolevi Lehtinen},
  title        = {Service Characteristics in Transition: Influence of Transition from
                  Traditional Health Services to e-Health Services in Service Characteristics},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {7},
  number       = {4},
  pages        = {1--16},
  year         = {2015},
  url          = {https://doi.org/10.4018/IJESMA.2015100101},
  doi          = {10.4018/IJESMA.2015100101},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/JarvinenL15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/JohanssonA15,
  author       = {Dan Johansson and
                  Karl Andersson},
  title        = {Mobile e-Services: State of the Art, Focus Areas, and Future Directions},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {7},
  number       = {2},
  pages        = {1--24},
  year         = {2015},
  url          = {https://doi.org/10.4018/ijesma.2015040101},
  doi          = {10.4018/IJESMA.2015040101},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/JohanssonA15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/JosephL15,
  author       = {Rhoda C. Joseph and
                  Roderick L. Lee},
  title        = {M-Government for Emergency Notifications},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {7},
  number       = {1},
  pages        = {50--64},
  year         = {2015},
  url          = {https://doi.org/10.4018/ijesma.2015010103},
  doi          = {10.4018/IJESMA.2015010103},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/JosephL15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/KuoremakiP15,
  author       = {Reija Kuorem{\"{a}}ki and
                  Marita Poskiparta},
  title        = {Activity of the Elderly in an Eight-Week Case Study: {A} Health Enchancing
                  Tablet-Based Service},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {7},
  number       = {4},
  pages        = {44--56},
  year         = {2015},
  url          = {https://doi.org/10.4018/IJESMA.2015100104},
  doi          = {10.4018/IJESMA.2015100104},
  timestamp    = {Wed, 16 Mar 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijesma/KuoremakiP15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Lindberg-RepoD15,
  author       = {Kirsti Lindberg{-}Repo and
                  Apramey Dube},
  title        = {Customer Value Dimensions in E-Healthcare Services: Lessons from Finland},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {7},
  number       = {4},
  pages        = {17--29},
  year         = {2015},
  url          = {https://doi.org/10.4018/IJESMA.2015100102},
  doi          = {10.4018/IJESMA.2015100102},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Lindberg-RepoD15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Rao15,
  author       = {Velamala Ranga Rao},
  title        = {Citizen Relationship and Grievance Management System (CiR{\&}GMS)
                  through Multi-Channel Access for e-Government Services: {A} Case from
                  India},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {7},
  number       = {2},
  pages        = {43--67},
  year         = {2015},
  url          = {https://doi.org/10.4018/ijesma.2015040103},
  doi          = {10.4018/IJESMA.2015040103},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Rao15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/SukkirdS15,
  author       = {Vatcharapong Sukkird and
                  Kunio Shirahada},
  title        = {eHealth Service Modeling for Developing Country: {A} Case of Emergency
                  Medical Service for Elderly in Asia},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {7},
  number       = {4},
  pages        = {30--43},
  year         = {2015},
  url          = {https://doi.org/10.4018/IJESMA.2015100103},
  doi          = {10.4018/IJESMA.2015100103},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/SukkirdS15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/TsourelaR15,
  author       = {Maria Tsourela and
                  Manos Roumeliotis},
  title        = {Exploring the Degree of Consumer Readiness for Self Service Technologies},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {7},
  number       = {2},
  pages        = {25--42},
  year         = {2015},
  url          = {https://doi.org/10.4018/ijesma.2015040102},
  doi          = {10.4018/IJESMA.2015040102},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/TsourelaR15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Tuunanen15,
  author       = {Tuure Tuunanen},
  title        = {Consumers in Information Technology Enabled Service Encounters: Perceptions
                  and Tradeoffs in Multi-Channel Interactions},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {7},
  number       = {2},
  pages        = {68--81},
  year         = {2015},
  url          = {https://doi.org/10.4018/ijesma.2015040104},
  doi          = {10.4018/IJESMA.2015040104},
  timestamp    = {Wed, 16 Mar 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijesma/Tuunanen15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Typhina15,
  author       = {Eli Typhina},
  title        = {Eco-Apps: Design to Influence Environmentally Friendly Behavior},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {7},
  number       = {1},
  pages        = {1--21},
  year         = {2015},
  url          = {https://doi.org/10.4018/ijesma.2015010101},
  doi          = {10.4018/IJESMA.2015010101},
  timestamp    = {Mon, 26 Oct 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijesma/Typhina15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/AhamadSU14,
  author       = {Shaik Shakeel Ahamad and
                  V. N. Sastry and
                  Siba K. Udgata},
  title        = {A Secure and Optimized Proximity Mobile Payment Framework with Formal
                  Verification},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {6},
  number       = {1},
  pages        = {66--92},
  year         = {2014},
  url          = {https://doi.org/10.4018/ijesma.2014010104},
  doi          = {10.4018/IJESMA.2014010104},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/AhamadSU14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/FawwazGB14,
  author       = {Bader Methqal Al Fawwaz and
                  Vanja Garaj and
                  Wamadeva Balachandran},
  title        = {An Exploratory Study of Government Websites Usability in Jordan},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {6},
  number       = {4},
  pages        = {16--27},
  year         = {2014},
  url          = {https://doi.org/10.4018/ijesma.2014100102},
  doi          = {10.4018/IJESMA.2014100102},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/FawwazGB14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/GuiraoLB14,
  author       = {Alicia Rodriguez Guirao and
                  Carolina L{\'{o}}pez{-}Nicol{\'{a}}s and
                  Harry Bouwman},
  title        = {Gender Differences in Advanced Mobile Services Acceptance: M-Location
                  and M-Social Media},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {6},
  number       = {3},
  pages        = {1--17},
  year         = {2014},
  url          = {https://doi.org/10.4018/ijesma.2014070101},
  doi          = {10.4018/IJESMA.2014070101},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/GuiraoLB14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/HannibalR14,
  author       = {Martin Hannibal and
                  Erik S. Rasmussen},
  title        = {Digital Entrepreneurship in a Traditional Production Firm: {A} Longitudinal
                  Case Study},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {6},
  number       = {3},
  pages        = {48--66},
  year         = {2014},
  url          = {https://doi.org/10.4018/ijesma.2014070104},
  doi          = {10.4018/IJESMA.2014070104},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/HannibalR14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Htun14,
  author       = {Khaing Sandar Htun},
  title        = {Cost Effective for Erlang Traffic of Mobile Learning Over the Clouds},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {6},
  number       = {2},
  pages        = {1--11},
  year         = {2014},
  url          = {https://doi.org/10.4018/ijesma.2014040101},
  doi          = {10.4018/IJESMA.2014040101},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Htun14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/KhanAS14,
  author       = {Obaidullah Owais Khan and
                  Kamran Ahsan and
                  Abdul Salam},
  title        = {Assistive Technology For Night Blind Tourist: {A} Mobile Application
                  Approach},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {6},
  number       = {4},
  pages        = {43--65},
  year         = {2014},
  url          = {https://doi.org/10.4018/ijesma.2014100104},
  doi          = {10.4018/IJESMA.2014100104},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/KhanAS14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/KranzTW14,
  author       = {Tobias T. Kranz and
                  Florian Teschner and
                  Christof Weinhardt},
  title        = {Web vs. Mobile: Comparing Trading Performance in Stationary and Mobile
                  Settings},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {6},
  number       = {4},
  pages        = {28--42},
  year         = {2014},
  url          = {https://doi.org/10.4018/ijesma.2014100103},
  doi          = {10.4018/IJESMA.2014100103},
  timestamp    = {Mon, 05 Feb 2024 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijesma/KranzTW14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/McKennaTG14,
  author       = {Brad McKenna and
                  Tuure Tuunanen and
                  Lesley A. Gardner},
  title        = {Exploration of Location-Based Services Adoption},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {6},
  number       = {1},
  pages        = {1--22},
  year         = {2014},
  url          = {https://doi.org/10.4018/ijesma.2014010101},
  doi          = {10.4018/IJESMA.2014010101},
  timestamp    = {Wed, 16 Mar 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijesma/McKennaTG14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Molina-CastilloM14,
  author       = {Francisco Jose Molina{-}Castillo and
                  {\'{A}}ngel L. Mero{\~{n}}o{-}Cerd{\'{a}}n},
  title        = {Drivers of Mobile Application Acceptance by Consumers: {A} Meta Analytical
                  Review},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {6},
  number       = {3},
  pages        = {34--47},
  year         = {2014},
  url          = {https://doi.org/10.4018/ijesma.2014070103},
  doi          = {10.4018/IJESMA.2014070103},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Molina-CastilloM14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Molu14,
  author       = {Fatma Molu},
  title        = {Software Testing Strategy: In Conversion of Complex Financial Systems},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {6},
  number       = {2},
  pages        = {23--36},
  year         = {2014},
  url          = {https://doi.org/10.4018/ijesma.2014040103},
  doi          = {10.4018/IJESMA.2014040103},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Molu14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/MoluFD14,
  author       = {Fatma Molu and
                  Nur Findik and
                  Mustafa Dalci},
  title        = {Enhancing User Experience in Financial Services},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {6},
  number       = {2},
  pages        = {12--22},
  year         = {2014},
  url          = {https://doi.org/10.4018/ijesma.2014040102},
  doi          = {10.4018/IJESMA.2014040102},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/MoluFD14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Ruiz-MafeSP14,
  author       = {Carla Ruiz{-}Maf{\'{e}} and
                  Silvia Sanz{-}Blas and
                  Jos{\'{e}} Mart{\'{\i}} Parre{\~{n}}o},
  title        = {The Role of Individual-Media Relationship and Consumer Personal Factors
                  on Spanish Teenagers' Mobile Social Networking Sites Usage},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {6},
  number       = {3},
  pages        = {18--33},
  year         = {2014},
  url          = {https://doi.org/10.4018/ijesma.2014070102},
  doi          = {10.4018/IJESMA.2014070102},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Ruiz-MafeSP14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/SinghS14,
  author       = {Sindhu Singh and
                  R. K. Srivastava},
  title        = {Factors Influencing the Adoption of Mobile Banking in India},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {6},
  number       = {4},
  pages        = {1--15},
  year         = {2014},
  url          = {https://doi.org/10.4018/ijesma.2014100101},
  doi          = {10.4018/IJESMA.2014100101},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/SinghS14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Tobbin14,
  author       = {Peter Tobbin},
  title        = {Investigating the Role of Attitude in the Adoption of Mobile Data
                  Services: Extended Theory of Planned Behavior},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {6},
  number       = {1},
  pages        = {23--43},
  year         = {2014},
  url          = {https://doi.org/10.4018/ijesma.2014010102},
  doi          = {10.4018/IJESMA.2014010102},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Tobbin14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/UrmetzerW14,
  author       = {Florian Urmetzer and
                  Isabelle Walinski},
  title        = {User Acceptance and Mobile Payment Security},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {6},
  number       = {2},
  pages        = {37--66},
  year         = {2014},
  url          = {https://doi.org/10.4018/ijesma.2014040104},
  doi          = {10.4018/IJESMA.2014040104},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/UrmetzerW14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/ZareR14,
  author       = {Mohammad Amin Zare and
                  Ahad Zare Ravasan},
  title        = {A Framework for Assessing Governmental Websites Quality: The Case
                  of Iranian Free Economic Zones Websites},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {6},
  number       = {1},
  pages        = {44--65},
  year         = {2014},
  url          = {https://doi.org/10.4018/ijesma.2014010103},
  doi          = {10.4018/IJESMA.2014010103},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/ZareR14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Al-masaeedL13,
  author       = {Sultan Al{-}masaeed and
                  Steve Love},
  title        = {Building a User Centric Success Factors Model for Mobile Government},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {5},
  number       = {3},
  pages        = {62--84},
  year         = {2013},
  url          = {https://doi.org/10.4018/jesma.2013070104},
  doi          = {10.4018/JESMA.2013070104},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Al-masaeedL13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/AlghamdiGR13,
  author       = {Ibrahim A. Alghamdi and
                  Robert Goodwin and
                  Giselle Rampersad},
  title        = {Evaluation of Organizational E-Government Readiness in the Public
                  Sector},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {5},
  number       = {2},
  pages        = {1--21},
  year         = {2013},
  url          = {https://doi.org/10.4018/jesma.2013040101},
  doi          = {10.4018/JESMA.2013040101},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/AlghamdiGR13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Alotaibi13,
  author       = {Mutlaq B. Alotaibi},
  title        = {Determinants of Mobile Service Acceptance in Saudi Arabia: {A} Revised
                  {UTAUT} Model},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {5},
  number       = {3},
  pages        = {43--61},
  year         = {2013},
  url          = {https://doi.org/10.4018/jesma.2013070103},
  doi          = {10.4018/JESMA.2013070103},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Alotaibi13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/ArdimentoCV13,
  author       = {Pasquale Ardimento and
                  Vito Nicola Convertini and
                  Giuseppe Visaggio},
  title        = {Building a Knowledge Experience Base for Facilitating Innovation},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {5},
  number       = {4},
  pages        = {40--49},
  year         = {2013},
  url          = {https://doi.org/10.4018/ijesma.2013100103},
  doi          = {10.4018/IJESMA.2013100103},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/ArdimentoCV13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/AwadZ13,
  author       = {Wasan Shaker Awad and
                  Ali Hussein Zolait},
  title        = {E-Mail as an Official Communication Tool in Bahrain: Individual and
                  Public Organization Perspectives},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {5},
  number       = {1},
  pages        = {51--76},
  year         = {2013},
  url          = {https://doi.org/10.4018/jesma.2013010103},
  doi          = {10.4018/JESMA.2013010103},
  timestamp    = {Mon, 03 Jan 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijesma/AwadZ13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/FrancesconiBD13,
  author       = {Alberto Francesconi and
                  Riccardo Bonazzi and
                  Claudia Dossena},
  title        = {Online Communities and Open Innovation: The Solar System Metaphor},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {5},
  number       = {4},
  pages        = {25--39},
  year         = {2013},
  url          = {https://doi.org/10.4018/ijesma.2013100102},
  doi          = {10.4018/IJESMA.2013100102},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/FrancesconiBD13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/GhobakhlooHZ13,
  author       = {Morteza Ghobakhloo and
                  Tang Sai Hong and
                  Norzima Zulkifli},
  title        = {Adoption of Mobile Commerce: The Impact of End User Satisfaction on
                  System Acceptance},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {5},
  number       = {1},
  pages        = {26--50},
  year         = {2013},
  url          = {https://doi.org/10.4018/jesma.2013010102},
  doi          = {10.4018/JESMA.2013010102},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/GhobakhlooHZ13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/HausbergVS13,
  author       = {J. Piet Hausberg and
                  Alfredo Valentino and
                  Luca Sabini},
  title        = {Environmental Turbulence and Complexity and the Optimal Degree of
                  Internal Open Innovation for MNCs},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {5},
  number       = {4},
  pages        = {1--24},
  year         = {2013},
  url          = {https://doi.org/10.4018/ijesma.2013100101},
  doi          = {10.4018/IJESMA.2013100101},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/HausbergVS13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/InversiniV13,
  author       = {Alessandro Inversini and
                  Lucia Violi},
  title        = {Tourism Mobile Application Usability: The Case of iTicino},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {5},
  number       = {2},
  pages        = {54--70},
  year         = {2013},
  url          = {https://doi.org/10.4018/jesma.2013040104},
  doi          = {10.4018/JESMA.2013040104},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/InversiniV13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/JairakP13,
  author       = {Rath Jairak and
                  Prasong Praneetpolgrang},
  title        = {A Practical Approach for Improving {B2C} e-Commerce Services with
                  a Trust Capability Maturity Model},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {5},
  number       = {2},
  pages        = {22--36},
  year         = {2013},
  url          = {https://doi.org/10.4018/jesma.2013040102},
  doi          = {10.4018/JESMA.2013040102},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/JairakP13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/LanzaC13,
  author       = {Beatriz Barreto Brasileiro Lanza and
                  Maria Alexandra Viegas Cortez da Cunha},
  title        = {Relations among Actors in Governmental Projects: The Case of Paran{\'{a}}
                  mGov},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {5},
  number       = {3},
  pages        = {25--42},
  year         = {2013},
  url          = {https://doi.org/10.4018/jesma.2013070102},
  doi          = {10.4018/JESMA.2013070102},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/LanzaC13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/MohammadL13,
  author       = {Mohammad Mohammad and
                  Yi{-}Chen Lan},
  title        = {Overcoming the Barriers to Accessing Government Online Services in
                  Australia: The Case of Selected Non-English Speaking Migrants},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {5},
  number       = {3},
  pages        = {1--24},
  year         = {2013},
  url          = {https://doi.org/10.4018/jesma.2013070101},
  doi          = {10.4018/JESMA.2013070101},
  timestamp    = {Mon, 26 Oct 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijesma/MohammadL13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/NikayinR13,
  author       = {Fatemeh Nikayin and
                  Mark de Reuver},
  title        = {Opening Up the Smart Home: {A} Classification of Smart Living Service
                  Platforms},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {5},
  number       = {2},
  pages        = {37--53},
  year         = {2013},
  url          = {https://doi.org/10.4018/jesma.2013040103},
  doi          = {10.4018/JESMA.2013040103},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/NikayinR13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/SambhanthanG13,
  author       = {Arunasalam Sambhanthan and
                  Alice Good},
  title        = {Critical Success Factors for Positive User Experience in Hotel Websites:
                  Applying Herzberg's Two Factor Theory for User Experience Modeling},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {5},
  number       = {1},
  pages        = {1--25},
  year         = {2013},
  url          = {https://doi.org/10.4018/jesma.2013010101},
  doi          = {10.4018/JESMA.2013010101},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/SambhanthanG13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Allal-Cherif12,
  author       = {Oihab Allal{-}Ch{\'{e}}rif},
  title        = {Improving Sustainable Procurement: The Role of Information Systems},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {4},
  number       = {1},
  pages        = {42--58},
  year         = {2012},
  url          = {https://doi.org/10.4018/jesma.2012010103},
  doi          = {10.4018/JESMA.2012010103},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Allal-Cherif12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/ArduiniNZ12,
  author       = {Davide Arduini and
                  Leopoldo Nascia and
                  Antonello Zanfei},
  title        = {Complementary Approaches to the Diffusion of Innovation: Empirical
                  Evidence on E-Services Adoption in Italy},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {4},
  number       = {3},
  pages        = {42--64},
  year         = {2012},
  url          = {https://doi.org/10.4018/jesma.2012070103},
  doi          = {10.4018/JESMA.2012070103},
  timestamp    = {Wed, 16 Mar 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijesma/ArduiniNZ12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/BaskLT12,
  author       = {Anu Bask and
                  Mervi Lipponen and
                  Markku Tinnil{\"{a}}},
  title        = {E-Commerce Logistics: {A} Literature Research Review and Topics for
                  Future Research},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {4},
  number       = {3},
  pages        = {1--22},
  year         = {2012},
  url          = {https://doi.org/10.4018/jesma.2012070101},
  doi          = {10.4018/JESMA.2012070101},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/BaskLT12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/BonazziGPW12,
  author       = {Riccardo Bonazzi and
                  Arash Golnam and
                  Yves Pigneur and
                  Alain Wegmann},
  title        = {Respecting the Deal: Economically Sustainable Management of Open Innovation
                  Among Co-Opeting Companies},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {4},
  number       = {1},
  pages        = {23--41},
  year         = {2012},
  url          = {https://doi.org/10.4018/jesma.2012010102},
  doi          = {10.4018/JESMA.2012010102},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/BonazziGPW12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Chung12,
  author       = {Te{-}Lin Chung},
  title        = {The Influence of {UGC} on Consumers' Information Process on Service
                  Failure},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {4},
  number       = {4},
  pages        = {32--47},
  year         = {2012},
  url          = {https://doi.org/10.4018/jesma.2012100103},
  doi          = {10.4018/JESMA.2012100103},
  timestamp    = {Wed, 19 May 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Chung12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/ChungA12,
  author       = {Christina Chung and
                  Kristine P. Austria},
  title        = {Attitudes Toward Product Messages on Social Media: An Examination
                  of Online Shopping Perspectives Among Young Consumers},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {4},
  number       = {4},
  pages        = {1--14},
  year         = {2012},
  url          = {https://doi.org/10.4018/jesma.2012100101},
  doi          = {10.4018/JESMA.2012100101},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/ChungA12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Eriksson12,
  author       = {Niklas Eriksson},
  title        = {User Experience of Trip Arrangements: {A} Comparison of Mobile Device
                  and Computer Users},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {4},
  number       = {2},
  pages        = {55--69},
  year         = {2012},
  url          = {https://doi.org/10.4018/jesma.2012040104},
  doi          = {10.4018/JESMA.2012040104},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Eriksson12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Esteva-ArmidaR12,
  author       = {Eduardo Esteva{-}Armida and
                  Alberto Rubio{-}Sanchez},
  title        = {Adoption Process for VoIP: The {UTAUT} Model},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {4},
  number       = {4},
  pages        = {15--31},
  year         = {2012},
  url          = {https://doi.org/10.4018/jesma.2012100102},
  doi          = {10.4018/JESMA.2012100102},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Esteva-ArmidaR12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/FrancesconiD12,
  author       = {Alberto Francesconi and
                  Claudia Dossena},
  title        = {{IS} and Organization for Online Corporate Reputation Management},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {4},
  number       = {2},
  pages        = {1--18},
  year         = {2012},
  url          = {https://doi.org/10.4018/jesma.2012040101},
  doi          = {10.4018/JESMA.2012040101},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/FrancesconiD12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/GuardoGC12,
  author       = {Maria Chiara Di Guardo and
                  Marco Galvagno and
                  Francesca Cabiddu},
  title        = {Analysing the Intellectual Structure of E-Service Research},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {4},
  number       = {2},
  pages        = {19--36},
  year         = {2012},
  url          = {https://doi.org/10.4018/jesma.2012040102},
  doi          = {10.4018/JESMA.2012040102},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/GuardoGC12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/JuntunenTL12,
  author       = {Antero Juntunen and
                  Virpi Kristiina Tuunainen and
                  Sakari Luukkainen},
  title        = {Critical Business Model Issues in Deploying {NFC} Technology for Mobile
                  Services: Case Mobile Ticketing},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {4},
  number       = {3},
  pages        = {23--41},
  year         = {2012},
  url          = {https://doi.org/10.4018/jesma.2012070102},
  doi          = {10.4018/JESMA.2012070102},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/JuntunenTL12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/LeeLP12,
  author       = {Eun{-}Jung Lee and
                  Seung Sin Lee and
                  JungKun Park},
  title        = {What Drives Online Compulsive Buying: The Role of Consumer Skill,
                  Knowledge, and Facilitating Conditions},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {4},
  number       = {4},
  pages        = {48--60},
  year         = {2012},
  url          = {https://doi.org/10.4018/jesma.2012100104},
  doi          = {10.4018/JESMA.2012100104},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/LeeLP12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Rasmussen12,
  author       = {Soley Rasmussen},
  title        = {News as a Service: Thirteen Danish Online Newspapers Adapting to the
                  Social Web},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {4},
  number       = {1},
  pages        = {1--22},
  year         = {2012},
  url          = {https://doi.org/10.4018/jesma.2012010101},
  doi          = {10.4018/JESMA.2012010101},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Rasmussen12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/TobbinA12,
  author       = {Peter Tobbin and
                  Joseph Kwame Adjei},
  title        = {Understanding the Characteristics of Early and Late Adopters of Technology:
                  The Case of Mobile Money},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {4},
  number       = {2},
  pages        = {37--54},
  year         = {2012},
  url          = {https://doi.org/10.4018/jesma.2012040103},
  doi          = {10.4018/JESMA.2012040103},
  timestamp    = {Tue, 03 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijesma/TobbinA12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Alaiz-MoretonPFA11,
  author       = {H{\'{e}}ctor Alaiz{-}Moret{\'{o}}n and
                  Luis Panizo{-}Alonso and
                  Ram{\'{o}}n {\'{A}}ngel Fern{\'{a}}ndez D{\'{\i}}az and
                  Javier Alfonso{-}Cend{\'{o}}n},
  title        = {Technical Audit of an Electronic Polling Station: {A} Case Study},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {3},
  number       = {3},
  pages        = {16--30},
  year         = {2011},
  url          = {https://doi.org/10.4018/jesma.2011070102},
  doi          = {10.4018/JESMA.2011070102},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Alaiz-MoretonPFA11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/BrownS11,
  author       = {Ryan Anthony Brown and
                  Suresh Sankaranarayanan},
  title        = {Intelligent Store Agent for Mobile Shopping},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {3},
  number       = {1},
  pages        = {57--72},
  year         = {2011},
  url          = {https://doi.org/10.4018/jesma.2011010104},
  doi          = {10.4018/JESMA.2011010104},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/BrownS11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/CarrusP11,
  author       = {Pier Paolo Carrus and
                  Roberta Pinna},
  title        = {Information Technology and Supply Chain Management Coordination: The
                  Role of Third Party Logistics Providers},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {3},
  number       = {4},
  pages        = {21--36},
  year         = {2011},
  url          = {https://doi.org/10.4018/jesma.2011100102},
  doi          = {10.4018/JESMA.2011100102},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/CarrusP11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/EdwardsS11,
  author       = {Tyrone Edwards and
                  Suresh Sankaranarayanan},
  title        = {Applications of Intelligent Agents in Hospital Search and Appointment
                  System},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {3},
  number       = {4},
  pages        = {57--81},
  year         = {2011},
  url          = {https://doi.org/10.4018/jesma.2011100104},
  doi          = {10.4018/JESMA.2011100104},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/EdwardsS11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/GiannakosPP11,
  author       = {Michail N. Giannakos and
                  Adamantia G. Pateli and
                  Ilias O. Pappas},
  title        = {Identifying the Direct Effect of Experience and the Moderating Effect
                  of Satisfaction in the Greek Online Market},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {3},
  number       = {2},
  pages        = {39--58},
  year         = {2011},
  url          = {https://doi.org/10.4018/jesma.2011040103},
  doi          = {10.4018/JESMA.2011040103},
  timestamp    = {Mon, 26 Oct 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijesma/GiannakosPP11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/IslamS11,
  author       = {M. Sirajul Islam and
                  Ada Scupola},
  title        = {E-Service Research Trends in the Domain of E-Government: {A} Contemporary
                  Study},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {3},
  number       = {1},
  pages        = {39--56},
  year         = {2011},
  url          = {https://doi.org/10.4018/jesma.2011010103},
  doi          = {10.4018/JESMA.2011010103},
  timestamp    = {Mon, 13 Jun 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/IslamS11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/KrasonikolakisVP11,
  author       = {Ioannis G. Krasonikolakis and
                  Adam P. Vrechopoulos and
                  Athanasia Pouloudi},
  title        = {Defining, Applying and Customizing Store Atmosphere in Virtual Reality
                  Commerce: Back to Basics?},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {3},
  number       = {2},
  pages        = {59--72},
  year         = {2011},
  url          = {https://doi.org/10.4018/jesma.2011040104},
  doi          = {10.4018/JESMA.2011040104},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/KrasonikolakisVP11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/LeeMPP11,
  author       = {Deirdre Lee and
                  Yojana Priya Menda and
                  Vassilios Peristeras and
                  David Price},
  title        = {The {WAVE} Platform: Utilising Argument Visualisation, Social Networking
                  and Web 2.0 Technologies for eParticipation},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {3},
  number       = {3},
  pages        = {69--85},
  year         = {2011},
  url          = {https://doi.org/10.4018/jesma.2011070105},
  doi          = {10.4018/JESMA.2011070105},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/LeeMPP11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/MarkakiCA11,
  author       = {Ourania I. Markaki and
                  Yannis Charalabidis and
                  Dimitris Askounis},
  title        = {Measuring Interoperability Readiness in South Eastern Europe and the
                  Mediterranean: The Interoperability Observatory},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {3},
  number       = {2},
  pages        = {73--91},
  year         = {2011},
  url          = {https://doi.org/10.4018/jesma.2011040105},
  doi          = {10.4018/JESMA.2011040105},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/MarkakiCA11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/MedeniMB11,
  author       = {Tun{\c{c}} D. Medeni and
                  Ihsan Tolga Medeni and
                  Asim Balci},
  title        = {Proposing a Knowledge Amphora Model for Transition towards Mobile
                  Government},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {3},
  number       = {1},
  pages        = {17--38},
  year         = {2011},
  url          = {https://doi.org/10.4018/jesma.2011010102},
  doi          = {10.4018/JESMA.2011010102},
  timestamp    = {Mon, 03 Jan 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijesma/MedeniMB11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/ObermeierB11,
  author       = {Sebastian Obermeier and
                  Stefan B{\"{o}}ttcher},
  title        = {Protecting a Distributed Voting Schema for Anonymous and Secure Voting
                  Against Attacks of Malicious Partners},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {3},
  number       = {3},
  pages        = {31--48},
  year         = {2011},
  url          = {https://doi.org/10.4018/jesma.2011070103},
  doi          = {10.4018/JESMA.2011070103},
  timestamp    = {Tue, 09 Aug 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/ObermeierB11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/ParkCH11,
  author       = {JungKun Park and
                  Te{-}Lin Chung and
                  Won{-}Moo Hur},
  title        = {The Role of Consumer Innovativeness and Trust for Adopting Internet
                  Phone Services},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {3},
  number       = {1},
  pages        = {1--16},
  year         = {2011},
  url          = {https://doi.org/10.4018/jesma.2011010101},
  doi          = {10.4018/JESMA.2011010101},
  timestamp    = {Wed, 19 May 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/ParkCH11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/PeletP11,
  author       = {Jean{-}Eric Pelet and
                  Panagiota Papadopoulou},
  title        = {Colored vs. Black Screens or How Color Can Favor Green e-Commerce},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {3},
  number       = {2},
  pages        = {20--38},
  year         = {2011},
  url          = {https://doi.org/10.4018/jesma.2011040102},
  doi          = {10.4018/JESMA.2011040102},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/PeletP11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Sanchez-NielsenGP11,
  author       = {Elena S{\'{a}}nchez{-}Nielsen and
                  Daniel Gonz{\'{a}}lez{-}Morales and
                  Carlos Pe{\~{n}}a{-}Dorta},
  title        = {Architectural Guidelines and Practical Experiences in the Realization
                  of E-Gov Employment Services},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {3},
  number       = {3},
  pages        = {1--15},
  year         = {2011},
  url          = {https://doi.org/10.4018/jesma.2011070101},
  doi          = {10.4018/JESMA.2011070101},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Sanchez-NielsenGP11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/SelvanAS11,
  author       = {N. Thamarai Selvan and
                  B. Senthil Arasu and
                  M. Sivagnanasundaram},
  title        = {Behavioral Intention Towards Mobile Banking in India: The Case of
                  State Bank of India {(SBI)}},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {3},
  number       = {4},
  pages        = {37--56},
  year         = {2011},
  url          = {https://doi.org/10.4018/jesma.2011100103},
  doi          = {10.4018/JESMA.2011100103},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/SelvanAS11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Varnali11,
  author       = {Kaan Varnali},
  title        = {Personality Traits and Consumer Behavior in the Mobile Context: {A}
                  Critical Review and Research Agenda},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {3},
  number       = {4},
  pages        = {1--20},
  year         = {2011},
  url          = {https://doi.org/10.4018/jesma.2011100101},
  doi          = {10.4018/JESMA.2011100101},
  timestamp    = {Sun, 25 Jul 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Varnali11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/WalserR11,
  author       = {Konrad Walser and
                  Reinhard Riedl},
  title        = {Policy Cycle-Based E-Government Architecture for Policy-Making Organisations
                  of Public Administrations},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {3},
  number       = {3},
  pages        = {49--68},
  year         = {2011},
  url          = {https://doi.org/10.4018/jesma.2011070104},
  doi          = {10.4018/JESMA.2011070104},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/WalserR11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/ZarmpouSV11,
  author       = {Theodora Zarmpou and
                  Vaggelis Saprikis and
                  Maro Vlachopoulou},
  title        = {Examining Behavioral Intention Toward Mobile Services: An Empirical
                  Investigation in Greece},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {3},
  number       = {2},
  pages        = {1--19},
  year         = {2011},
  url          = {https://doi.org/10.4018/jesma.2011040101},
  doi          = {10.4018/JESMA.2011040101},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/ZarmpouSV11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/AdamsM10,
  author       = {Carl Adams and
                  Simon Mouatt},
  title        = {Evolution of Electronic and Mobile Business and Services: Government
                  Support for E/M-Payment Systems},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {2},
  number       = {2},
  pages        = {58--0},
  year         = {2010},
  url          = {https://doi.org/10.4018/jesma.2010040104},
  doi          = {10.4018/JESMA.2010040104},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/AdamsM10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/AininZK10,
  author       = {Sulaiman Ainin and
                  Ali Hussein Saleh Zolait and
                  N. G. Kaisin},
  title        = {Analysis of Mobile Users' Perception Towards {SMS} Voting},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {2},
  number       = {1},
  pages        = {47--67},
  year         = {2010},
  url          = {https://doi.org/10.4018/jesma.2010101603},
  doi          = {10.4018/JESMA.2010101603},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/AininZK10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/BeckerBR10,
  author       = {J{\"{o}}rg Becker and
                  Philipp Bergener and
                  Michael R{\"{a}}ckers},
  title        = {Activity-Based Costing in Public Administrations: {A} Business Process
                  Modeling Approach},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {2},
  number       = {4},
  pages        = {1--10},
  year         = {2010},
  url          = {https://doi.org/10.4018/jesma.2010100101},
  doi          = {10.4018/JESMA.2010100101},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/BeckerBR10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/CharalabidisLA10,
  author       = {Yannis Charalabidis and
                  Fenareti Lampathaki and
                  Dimitris Askounis},
  title        = {Investigating the Landscape in National Interoperability Frameworks},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {2},
  number       = {4},
  pages        = {28--41},
  year         = {2010},
  url          = {https://doi.org/10.4018/jesma.2010100103},
  doi          = {10.4018/JESMA.2010100103},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/CharalabidisLA10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/DahlbergO10,
  author       = {Tomi Dahlberg and
                  Anssi {\"{O}}{\"{o}}rni},
  title        = {Adoption of a Comprehensive Web-Based Wealth Management Service},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {2},
  number       = {3},
  pages        = {1--18},
  year         = {2010},
  url          = {https://doi.org/10.4018/jesma.2010070101},
  doi          = {10.4018/JESMA.2010070101},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/DahlbergO10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/IshmatovaF10,
  author       = {Diana Ishmatova and
                  Yuri V. Fedotov},
  title        = {M-Government for Education: Assessing Students' Preferences for Mobile
                  Campus Services},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {2},
  number       = {2},
  pages        = {17--37},
  year         = {2010},
  url          = {https://doi.org/10.4018/jesma.2010040102},
  doi          = {10.4018/JESMA.2010040102},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/IshmatovaF10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Juell-Skielse10,
  author       = {Gustaf Juell{-}Skielse},
  title        = {Enhancing Complaint and Problem Management: Design and Evaluation
                  of an M-Service Using Pictures and Positioning},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {2},
  number       = {2},
  pages        = {1--16},
  year         = {2010},
  url          = {https://doi.org/10.4018/jesma.2010040101},
  doi          = {10.4018/JESMA.2010040101},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Juell-Skielse10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/KamalW10,
  author       = {Muhammad Mustafa Kamal and
                  Vishanth Weerakkody},
  title        = {Examining the Role of Stakeholder's in Adopting Enterprise Application
                  Integration Technologies in Local Government Domain},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {2},
  number       = {4},
  pages        = {42--59},
  year         = {2010},
  url          = {https://doi.org/10.4018/jesma.2010100104},
  doi          = {10.4018/JESMA.2010100104},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/KamalW10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/KervenoaelCG10,
  author       = {Ronan de Kervenoael and
                  N. Meltem Cakici and
                  Duygu Guner},
  title        = {The Role of Choice in the Development of an M-Government Strategy
                  in Turkey},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {2},
  number       = {2},
  pages        = {38--57},
  year         = {2010},
  url          = {https://doi.org/10.4018/jesma.2010040103},
  doi          = {10.4018/JESMA.2010040103},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/KervenoaelCG10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Liu10,
  author       = {Yi{-}Yuan Liu},
  title        = {Does Technology Acceptance Change the Way from {CRM} to Customer Loyalty?:
                  An Empirical Study on the Banking Industry},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {2},
  number       = {3},
  pages        = {44--56},
  year         = {2010},
  url          = {https://doi.org/10.4018/jesma.2010070103},
  doi          = {10.4018/JESMA.2010070103},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Liu10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/LoukisX10,
  author       = {Euripidis N. Loukis and
                  Alexandros Xenakis},
  title        = {Knowledge Interoperability among Parliaments and Government},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {2},
  number       = {4},
  pages        = {11--27},
  year         = {2010},
  url          = {https://doi.org/10.4018/jesma.2010100102},
  doi          = {10.4018/JESMA.2010100102},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/LoukisX10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/MiskonBFG10,
  author       = {Suraya Miskon and
                  Wasana Bandara and
                  Erwin Fielt and
                  Guy G. Gable},
  title        = {Understanding Shared Services: An Exploration of the {IS} Literature},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {2},
  number       = {4},
  pages        = {60--75},
  year         = {2010},
  url          = {https://doi.org/10.4018/jesma.2010100105},
  doi          = {10.4018/JESMA.2010100105},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/MiskonBFG10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/PetrovaY10,
  author       = {Krassie Petrova and
                  Shi Yu},
  title        = {{SMS} Banking: An Exploratory Investigation of the Factors Influencing
                  Future Use},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {2},
  number       = {3},
  pages        = {19--43},
  year         = {2010},
  url          = {https://doi.org/10.4018/jesma.2010070102},
  doi          = {10.4018/JESMA.2010070102},
  timestamp    = {Mon, 13 Jun 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/PetrovaY10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/SuA10,
  author       = {Qi{-}Ying Su and
                  Carl Adams},
  title        = {Consumers' Attitudes Toward Mobile Commerce: {A} Model to Capture
                  the Cultural and Environment Influences},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {2},
  number       = {1},
  pages        = {1--25},
  year         = {2010},
  url          = {https://doi.org/10.4018/jesma.2010101601},
  doi          = {10.4018/JESMA.2010101601},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/SuA10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/WangL10,
  author       = {Shen{-}Yao Wang and
                  Ting Lie},
  title        = {Determinants of Goal-Directed Mobile Ticketing Service Adoption Among
                  Internet Users: The Case of Taiwan},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {2},
  number       = {1},
  pages        = {26--46},
  year         = {2010},
  url          = {https://doi.org/10.4018/jesma.2010101602},
  doi          = {10.4018/JESMA.2010101602},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/WangL10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/BurgessBQ09,
  author       = {Stephen Burgess and
                  John Breen and
                  Regina Quiazon},
  title        = {Business to Consumer E-Services: Australian Accounting Practices and
                  their Web Sites},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {1},
  number       = {1},
  pages        = {38--51},
  year         = {2009},
  url          = {https://doi.org/10.4018/jesma.2009010103},
  doi          = {10.4018/JESMA.2009010103},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/BurgessBQ09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/ChanDGR09,
  author       = {Peter C. Chan and
                  Shauntell R. Durant and
                  Verna Mae Gall and
                  Mahesh S. Raisinghani},
  title        = {Aligning Six Sigma and {ITIL} to Improve {IT} Service Management},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {1},
  number       = {2},
  pages        = {62--82},
  year         = {2009},
  url          = {https://doi.org/10.4018/jesma.2009040104},
  doi          = {10.4018/JESMA.2009040104},
  timestamp    = {Mon, 13 Jun 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/ChanDGR09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/CooperLS09,
  author       = {Vanessa A. Cooper and
                  Sharman Lichtenstein and
                  Ross Smith},
  title        = {Successful Web-Based {IT} Support Services: Service Provider Perceptions
                  of Stakeholder-Oriented Challenges},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {1},
  number       = {1},
  pages        = {1--20},
  year         = {2009},
  url          = {https://doi.org/10.4018/jesma.2009092201},
  doi          = {10.4018/JESMA.2009092201},
  timestamp    = {Wed, 22 May 2024 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/CooperLS09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/CruzLM09,
  author       = {Pedro Cruz and
                  Tommi Laukkanen and
                  Pablo Mu{\~{n}}oz{-}Gallego},
  title        = {Exploring the Factors Behind the Resistance to Mobile Banking in Portugal},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {1},
  number       = {4},
  pages        = {16--35},
  year         = {2009},
  url          = {https://doi.org/10.4018/jesma.2009070802},
  doi          = {10.4018/JESMA.2009070802},
  timestamp    = {Wed, 22 Jun 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/CruzLM09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/EckhardtL09,
  author       = {Andreas Eckhardt and
                  Sven Laumer},
  title        = {An IT-Architecture to Align E-Recruiting and Retention Processes},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {1},
  number       = {2},
  pages        = {38--61},
  year         = {2009},
  url          = {https://doi.org/10.4018/jesma.2009040103},
  doi          = {10.4018/JESMA.2009040103},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/EckhardtL09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/ErikssonS09,
  author       = {Carina Ihlstr{\"{o}}m Eriksson and
                  Jesper Svensson},
  title        = {A User Centered Innovation Approach Identifying Key User Values for
                  the E-Newspaper},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {1},
  number       = {3},
  pages        = {38--78},
  year         = {2009},
  url          = {https://doi.org/10.4018/jesma.2009070103},
  doi          = {10.4018/JESMA.2009070103},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/ErikssonS09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/FlavianGO09,
  author       = {Carlos Flavi{\'{a}}n and
                  Raquel Gurrea and
                  Carlos Or{\'{u}}s},
  title        = {The Impact of Online Product Presentation on Consumers' Perceptions:
                  An Experimental Analysis},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {1},
  number       = {3},
  pages        = {17--37},
  year         = {2009},
  url          = {https://doi.org/10.4018/jesma.2009070102},
  doi          = {10.4018/JESMA.2009070102},
  timestamp    = {Sat, 11 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijesma/FlavianGO09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Gurau09,
  author       = {Calin Gurau},
  title        = {Self-Service Systems: Investigating the Perceived Importance of Various
                  Quality Dimensions},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {1},
  number       = {2},
  pages        = {1--19},
  year         = {2009},
  url          = {https://doi.org/10.4018/jesma.2009040101},
  doi          = {10.4018/JESMA.2009040101},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Gurau09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Janssen09,
  author       = {Marijn Janssen},
  title        = {Electronic Intermediaries Managing and Orchestrating Organizational
                  Networks Using E-Services},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {1},
  number       = {1},
  pages        = {52--66},
  year         = {2009},
  url          = {https://doi.org/10.4018/jesma.2009010104},
  doi          = {10.4018/JESMA.2009010104},
  timestamp    = {Fri, 08 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Janssen09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Jean-JulesV09,
  author       = {Joachim Jean{-}Jules and
                  Alain O. Villeneuve},
  title        = {Toward a Better Understanding of the Assimilation of Telehealth Systems},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {1},
  number       = {2},
  pages        = {20--37},
  year         = {2009},
  url          = {https://doi.org/10.4018/jesma.2009040102},
  doi          = {10.4018/JESMA.2009040102},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Jean-JulesV09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/MasriAHS09,
  author       = {Suleiman Al Masri and
                  Muhammad Alnabhan and
                  Ziad Hunaiti and
                  Eliamani Sedoyeka},
  title        = {Location-Based Services {(LBS)} in Micro-Scale Navigation: Shortcomings
                  and Recommendations},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {1},
  number       = {4},
  pages        = {51--71},
  year         = {2009},
  url          = {https://doi.org/10.4018/jesma.2009070804},
  doi          = {10.4018/JESMA.2009070804},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/MasriAHS09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/ScupolaHN09,
  author       = {Ada Scupola and
                  Anders Henten and
                  Hanne Westh Nicolajsen},
  title        = {E-Services: Characteristics, Scope and Conceptual Strengths},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {1},
  number       = {3},
  pages        = {1--16},
  year         = {2009},
  url          = {https://doi.org/10.4018/jesma.2009070101},
  doi          = {10.4018/JESMA.2009070101},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/ScupolaHN09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/ToufailyDT09,
  author       = {Elissar Toufaily and
                  Naoufel Daghfous and
                  Roy Toffoli},
  title        = {The Adoption of "E-Banking" by Lebanese Banks: Success and Critical
                  Factors},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {1},
  number       = {1},
  pages        = {67--93},
  year         = {2009},
  url          = {https://doi.org/10.4018/jesma.2009010105},
  doi          = {10.4018/JESMA.2009010105},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/ToufailyDT09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/VosHTK09,
  author       = {Henny de Vos and
                  Timber Haaker and
                  Marije Teerling and
                  Mirella Kleijnen},
  title        = {Consumer Value of Context Aware and Location Based Mobile Services},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {1},
  number       = {4},
  pages        = {36--50},
  year         = {2009},
  url          = {https://doi.org/10.4018/jesma.2009070803},
  doi          = {10.4018/JESMA.2009070803},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/VosHTK09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Vragov09,
  author       = {Roumen Vragov},
  title        = {Sponsored Search as a Strategic E-Service},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {1},
  number       = {1},
  pages        = {21--37},
  year         = {2009},
  url          = {https://doi.org/10.4018/jesma.2009010102},
  doi          = {10.4018/JESMA.2009010102},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/Vragov09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/WesterlundRTS09,
  author       = {Mika Westerlund and
                  Risto Rajala and
                  Tuure Tuunanen and
                  Jari Salo},
  title        = {The Influence of Content and Trust on Consumers' Intention to Accept
                  Mobile Advertisements},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {1},
  number       = {4},
  pages        = {1--15},
  year         = {2009},
  url          = {https://doi.org/10.4018/jesma.2009070801},
  doi          = {10.4018/JESMA.2009070801},
  timestamp    = {Tue, 29 Jun 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/WesterlundRTS09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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