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"Customer Experience Management in E-Services."

Zhaohao Sun, Sim Kim Lau (2007)

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DOI: 10.1007/978-3-540-37017-8_17

access: closed

type: Part in Book or Collection

metadata version: 2019-12-27

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Zhaohao Sun, Sim Kim Lau:
Customer Experience Management in E-Services. E-Service Intelligence 2007: 365-388

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