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"DSS Based IT Service Support Process Reengineering Using ITIL: A Case Study."

Raul Valverde, Malleswara Talla (2014)

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DOI: 10.1007/978-3-642-39928-2_3

access: closed

type: Part in Book or Collection

metadata version: 2017-05-16

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Raul Valverde, Malleswara Talla:
DSS Based IT Service Support Process Reengineering Using ITIL: A Case Study. Engineering and Management of IT-based Service Systems 2014: 35-65

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