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"Knowledge Management in ITSM: Applying the DIKW Model."

Sue A. Conger, Jack Probst (2014)

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DOI: 10.1007/978-3-642-39928-2_1

access: closed

type: Part in Book or Collection

metadata version: 2020-12-02

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  dblp key:
  - series/isrl/CongerP14
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  - https://dblp.org/rec/series/isrl/CongerP14
Sue A. Conger, Jack Probst:
Knowledge Management in ITSM: Applying the DIKW Model. Engineering and Management of IT-based Service Systems 2014: 1-18

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