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"Konzeption und Anwendung einer Customer-Service-Management-Architektur."

Michael Langer (2001)

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DOI: —

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type: Book or Thesis

metadata version: 2021-07-17

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Michael Langer:
Konzeption und Anwendung einer Customer-Service-Management-Architektur. Technical University Munich, Germany, 2001, pp. 1-266

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