"Entwurf von Service-Level-Agreements auf der Basis von Dienstprozessen."

Holger Schmidt (2005)

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Holger Schmidt:
Entwurf von Service-Level-Agreements auf der Basis von Dienstprozessen. Ludwig Maximilian University of Munich, Germany, Utz 2005, ISBN 3-8316-0455-X, pp. 1-291

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