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"A framework for end-to-end qualiti of service analysis in a multi-provider ..."
Irena Grgic Gjerde (2003)
- Irena Grgic Gjerde:
A framework for end-to-end qualiti of service analysis in a multi-provider environment ; Radni okvir za analizu kvalitete usluge s kraja na kraj u okruženju s više davatel. University of Zagreb, Croatia, 2003
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