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"Herausforderung Beschwerdemanagement 2.0: Akzeptanzanalyse eines ..."
Yvonne Gaedke (2013)
- Yvonne Gaedke:
Herausforderung Beschwerdemanagement 2.0: Akzeptanzanalyse eines Beschwerdeblogs bei Mitarbeitern einer Hochschule (Complaint management 2.0: Acceptance of university staff using a complaint blog). Braunschweig University of Technology, Germany, 2013
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