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"Chatbots im Kundenservice: Ein Verfahren zur Kosten-Nutzen-Analyse."

Maximilian Schacker, Angela Fuchs (2018)

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DOI: 10.1007/S35764-018-0114-X

access: closed

type: Journal Article

metadata version: 2020-04-24

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Maximilian Schacker, Angela Fuchs:
Chatbots im Kundenservice: Ein Verfahren zur Kosten-Nutzen-Analyse. Wirtschaftsinformatik Manag. 10(6): 8-17 (2018)

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